I placed an online order with this company on September 1st, and as of today (September 17th), I still haven't received a tracking number. When I emailed inquiring about it, their response was disappointingly brief, simply stating, "We will send it soon." Attempts to reach them by phone were equally frustrating, as calls went straight to voicemail.
This level of customer service is far from professional. Given the lack of communication and transparency, I have no choice but to contact my bank for a refund. It's unfortunate, as I was genuinely interested in becoming a loyal customer. However, this experience has ensured I won't be ordering from them again. read more