All of the staff is helpful, and friendly. Their prices are lower than others in town, and I dig…read morethe more laid back vibe. I send everyone here when they are looking for a vape, hahaha and the location is very convenient as well.

I LOVE this store!!! I have always had great service. The people are soooo friendly! They don't try…read moreand rush you out the door. They will spend all time you need to teach you about different vapes or juices. I have actually learned a lot from them. There has only been one lady that was a little snooty to me recently that I've never seen there before. Not bad though. But other than that, this will always be my go-to vape store!! If you are ever not sure on what to get, they will patiently teach you to help you figure it out! I really appreciate all that they have taught me! :)

Great selection and friendly staff! Got a bunch of great cigars. I'm really enjoying them back in…read moreHawaii. Definitely will visit again when I'm back in Coeur d'Alene. God bless, Troy

My friend and I had briefly stopped in Coeur d'Alene for lunch and a walk when he saw this cigar…read moreshop. He had a hankering for a few cigars so we went in and was promptly welcomed by an older gentleman wearing a mask. While I don't smoke cigars or pipes there were a few aspects I noticed and appreciated. The shop itself was well organized and labeled. Everything was easy to see. They appeared to have a nice variety of cigars and kept the modified infused cigars in a separate case from the traditional cigars. All the product was easily accessible. But really what made the shop pop was the customer service. The man there was extremely informative offering suggestions on different cigars based on what my friend liked. Then when my friend said he needed a lighter the gentleman offered a lighter that was behind the counter that was cheaper than the lighters on the counter providing a very convincing argument as to why. He liked the reliability more. He helped my friend prep one of the cigars so he could smoke immediately and then warmly offered suggestions where we could walk and my friend could smoke and enjoy himself. It was an extremely pleasant experience. It appears that the shop isn't fully stocked. There were several shelves in the back of the store that were completely empty. But otherwise it seemed like a nice variety for a cute little store. I was glad we stopped in.

After trying quite a few shops in the area I walked into the North Cinder quite by random one day…read morejust because I had my car next door for something. I was impressed by the knowledge the tender helping me had, so I came back. Every once in a while I feel like I may be talking to "the new employee", that's fine, we all start somewhere, but I usually have someone brimming with knowledge of the strains they have. I owe a few of my favorites to the employees at Cinder, as they are really good at taking what I'm looking for and giving me the product that will achieve it. Spot-on Cinder!

I came in there with a vape cartridge that was defective from the get-go ..when I produced a bag…read morewith a receipt they were actually for the wrong one that I had purchased there.. They are the ONLY place I ever go to, and because I didn't have the right receipt or the packaging he refused to take it back..even though they could pull it up from my phone number..That was a game changer for me. I will never go back there again.

Very friendly owner. I think he said he's from Norway. Solomon, is his name. I consider him my…read morefriend. Ask him anything you want about cigars and he has the answer. He will give you recommendations, etc. Highly recommend this establishment. You will find a great number of choices for your liking. He has a very professional set up.

A wide selection of options, with good service from the staff. They were very friendly and helpful…read more Would recommend!

They had a lot of product which was pleasantly surprising. I was also able to put in a special…read moreorder which was nice. They had some deals going on but overall I spent less than my other stores. The guy working was super informative but not pushy. Much appreciated, new regular.

This is the shop I keep coming back too. Clean environment. Chill atmosphere. The staff have always…read morehad great suggestions without trying to upsell everything. They have an excellent selection but have also been eager to help with sourcing anything they didn't happen have in stock. Frequent discounts and an actually useful points system as well.

I went in and spent 30 some dollars buying juice and two pods. I went home and filled my pods for…read moremy two different vapes. They tasted burnt after a few hits. BOTH OF THEM!! So I was able to dump one out to fill again with some previous juice I had stashed for a rainy day! After the new juice came out the cotton, it went back to normal. Well, I ran out of that, so I had to put the juice that seems to be faulty back in. IT BURNT MY POD AGAIN!!! SO, I go into the store, trying to see if they can fix this for me! They say that I can buy another pod and see if it fixes or buy new juice! They wouldn't replace the juice. They wouldn't even reolace a pod. I wasn't going to waste more money on another pod that was going to get burnt using the same exact juice!!! I don't understand that. I bought something faulty from this store and they won't switch it out. They said they can't afford to and aren't allowed. I can't afford it either!!! I'm just out 30$ that I spent here! So, I can't go back there either. I have worked in customer service most of my life. When you sell something faulty or of that nature, you fix it!!!

So happy I checked this store out! Great selection, they have everything you need. Really nice and…read morehelpful employees too.

I have been a customer for about 10 years. The owner is friendly, courteous, and has never…read moredisappointed me on a phone order. If he has trouble getting what I want in stock, he calls and lets me know. We always have a little chat about our families when he is not busy. I highly recommend this store.

I called to inquire about prices of tobacco, had a hard time hearing as I am 64 yrs old so I said…read moreexcise me when he told me a price, he then repeated the price,was in mid sentence about another product price and the man just hung up on me. I felt disrespected and now I will NEVER go in or recommend this place to anyone. I take bake my 1 star and leave zero.

Literally a nightmare dealing with the owner! I ordered 15,000 vape devices in Feb. with a delivery…read moretime before 420. We agreed to pay 50% down and 50% when shipped. In May several weeks late, I was told to pay because they were ready to ship. We paid, and only received 5,000 units. We were told the rest were a couple weeks out. on 7/9 it was confirmed by owner that these devices havent been made yet. He has refused a refund and tells me to be patient. Stay away from any wholesale ordering from these jokes!

The portability of their products sold me, their customer service will keep me! Emailed overnight,…read morereceived a response the next day. Few days later, my issue was completely resolved.