Will be going here , getting back in to pipe smoking and the shop looks great , with a great…read moreservice.

Found this gem of a shop a couple months ago. Everything I've read about this shop and the guys…read morethat work there is absolutely true! Good to chat with, friendly and helpful. I really enjoy dropping by

One of my favorite employees no longer works here, and I can already see the effects of their…read moreabsence. This store often seems to be in a state of pre opening. Very disorganized, not as clean. I am thinking the person who was so helpful was at least a shift lead or something, because since they have departed the other employees don't seem as engaged. I don't know what caused the staff change, but it is definitely hurting this store. Not sure I am going to bother making the long drive up north anymore. The changes in the store make the location in the Valley much closer to my house a lot more appealing. If nothing else, it is cleaner and I don't have to maneuver around stock in the process of being put away or empty boxes just sitting there. Definitely a step back.

I don't come here very often as I am always buying for others as a non-drinker. Because of that I…read moream not super familiar with the store. On every visit I have ended up asking for assistance and the employees have always been super helpful. I also watched an older gal trying to put a case of beer in her cart and an employee that was closer than I was jumped in and helped her. The line on this visit was a bit long, but that was probably just the luck of the draw for timing. Nice employees & a clean store.

Don't bother paying attention to the store hours. Two days in a row, I came before closing hours…read moreand they had closed early. Second time actually was able to walk into the store when the gent was still there (before closing) and he told me they were closed. Even though the door was open and it was 6 minutes before closing. I used to spend quite a bit of money on Kratom and tried to help out a small business. Not anymore. Go to Zanies, way better service and they will actually stay well past closing to help you spend your money.

Amazing service! The knowledge of the selection was incredible I was helped by the kindest girl…read morethere! She helped make me feel so welcome and comfortable! Thank you!!!

Friendly service, I've been in this store many times and have never had bad service. Prices and…read moreselection are also great.

There's a million and one smoke shops here in Spokane, and this one is something special. Their…read morepricing is fair and lower than anywhere I've been personally, the store is clean and well lit, the selection is vast and the employee that I see when I go in is very kind, knowledgeable and personable. It's always a quick stop but I leave with a smile and my wallet keeps a little heft to it. I absolutely recommend Payless.

Bought a vape the battery didn't charge and I still had 76% vape juice in and they couldn't do…read moreanything for me not even a discounted price on a next one nothing !! When these things cost 7$ a piece in bulk .. MF asked me if I wanted it back why would I want a vape back that does not charge I got from here I wouldn't recommend this place for anyone .. to too that off the patron prior to me was deaf in one ear a sweet sweet old lady and the manager this Spokane "trend setter " type .. was rude and loud with her when she clearly couldn't hear so yeah fuck this place

I go here with my fiancée and I get stared at and watched the whole time I'm there. I don't steal…read moreand I've been there many times. I'm not going to steal if I'm planning on going back there and using it as my go to store but just because we are brown we get watched. Its like...hey buddy you got like 500 cameras and some of your staff carry guns in the open. That's already something that is scary is they carry guns. Are you going to shoot me if you think I stole a candy bar?!?!!! Worst customer service ever and put the guns out of sight douche bags.

Im a newbie to cigars and I went in and met Mr Greg. He has amazing customer service and treated me…read morelike new family. He walked me through the process and helped me pick the best cigars for me. I had an great experience in the shop and at home smoking the wonderful cigars. I definitely recommend!

Great Cigar store!!! I can't say enough how great their customer service is and how big of a…read moreselection they have. I will defiantly be back to purchase more cigars.

This was the exactly what I was hoping for when searching for the largest cigar room in Spokane!…read more The humidifier controlled cigar room was an incredible experience. The variety of various categories of cigars was great! The staff went above and beyond to help me! Everything that I was looking for they had from cigar specific torches to V cutters. I highly recommend this business!

Not really good selection of cigars, staff not knowledgeable! But still left with a couple of…read morecigars

We called to ask if they kept a certain product in stock and they said yes. So we drove all the way…read moreout to make a purchase but the unkempt man who had answered on the phone was not being truthful and they did not have the product. Please better customer service

Been shopping here for years and never got any rudeness that others are talking about. I come to…read morebuy and i get everything i come for every time.

Great place with a good selection of cigars to choose from! I also appreciate how…read moreClean the shop is.

Bright, clean and open. Friendly and educated staff. Wide variety of products and vape flavors.read more

I really wish the store on N Division were still open. Stephanie was amazing! Her store was the…read moreonly one we ever went to. She and the employees were always very helpful and personable. We miss you Stephanie!

Great shop and they carry tons of stuff but a few things I dislike…read more First, if you have anything under warranty they will do everything possible not to honor it until they've tried to rig the device somehow. If I have a warranty I shouldn't have to basically demand my right to use it. Honor the damn warranty and hand me another device not matter what it may be unless it's something I broke (which hasn't been the case the last FOUR times. Second, if I'm in there first don't push me aside to help someone else really quick just to make a sale. This is a HUGE no no and they should know better. My time is just as valuable as anyone else's that comes in INCLUDING phone calls. The 50%+ markup (at least) over the same items you can buy online surely means they can afford to have two employees on hand on any given day. I bought a mod there and then found it 57.00 cheaper online so won't be buying hardware there ever again Third. The test stations sucks. The alcohol is often dirty and watered down and looks like dirty water. Surely then can afford to set a clean jug of 3.00 purell for cleaning tips prior to testing or at least a box/jar of e-cug condoms/covers that are probably a penny each. Fourth. Their coils on average are 1.25 more expensive than almost anywhere in town but I buy them online now anyways This being said I'll not shop here anymore. There's TONS of other shops who gladly will honor the warranty before taking 30 mins to try and rig it back together, have awesome test stations that don't have ejuice all over their test units and purell in hand or something similar, who don't push you aside to help others, who don't stop helping you just to answer the phone when you were there first and who have more than INE employee on shift every day I will not be going back ever to either store.