Incredibly knowledgeable and skilled craftsman. A real asset to have in Boise. Friendly and…read moreprofessional with meticulous care for the watches he services. Thank you!

It took 11months for a Rolex that was simply running slow. Lots of excuses, as in, "I'm very…read morebusy". Communicate was zip until forced. 'nuff said.

I have purchased a few pieces of my jewelry from Helzberg for a while now. My first wedding ring,…read moremilestone pieces for my daughter, my newest diamond ring. I had recently lost weight due to my illness. My husband has always suggested getting my rings soldered together. I did put it off and unfortunately I lost one of my diamond bands. Of course I learned the hard way and through heartache so I made my way to Helzberg to get my other band and wedding ring soldered. The first time I got my bands soldered, I wasn't impressed. The way they had my band sitting against my diamond ring was off. It didn't look right. I actually stopped wearing it and went back to my first wedding ring. As a jeweler, how do you not see that the sitting of the band wasn't flattering to the wedding ring? To me, it looked off due to the missing band. And now it looked worse with how low the other band was sitting. After a year, I finally had the chance to get a new band so I can complete my set. The same band I previously had was available at the store. While I was hesitant to complain about my rings, the sweet sales associate listened to my dislike of how my rings were initially soldered. She understood how I felt and saw why I disliked it. She took my words, listened and translated it for the jeweler to see my point of view. I appreciate that she took the time to jot down these notes and relay them so that the jeweler and I saw eye to eye. There was a delay to get my rings back. I totally understood. It's delicate work and I didn't want it to be rushed. I'm happy that they took the time to make sure the rings were soldered perfectly together. I love love love my new rings together. The bands are sitting more flush with my wedding ring. It was how I wanted it and it was nicely executed. This would have been a 5 star rating but my interactions of getting my ring is what caused it to dip. A couple days after my promise date and no phone call, I finally called the store. A gentleman answered and told me that my ring was ready. I did ask if it was ready a couple days ago and he really didn't answer my question which annoyed me. I found it unprofessional. I know your lack of answers tells me what I needed to know. My ring was there and was not bothered to be informed about it. I made it in the next day since it was so late when I found out that my ring was ready. The gal that helped me was not the nicest. Not a smile. Not a "how does it look?". She honestly made me feel uncomfortable asking for my ring. Double checking my info and ID several times. I'm not lying dear, that's my ring. The only time she was nice was when I told her I was looking for a sapphire bracelet for my daughter's 21st birthday. I was ready to purchase it but I'll save my sale for someone who's more genuine. The customer service here is so 50/50. My initial interaction with my purchase was great! The gal was sweet, considerate and engaged. My last interactions weren't the best. I'm tied to this store for a long time since my most important piece of jewelry is from here. I will make sure I'm more selective about who helps me. I'm not just commission to you. Overall, I'm happy with my ring and how pretty it is! Just disappointed that my last interactions were distasteful.

Not sure why there's not much reviews with this place. Staff is always friendly and helps you find…read morewhat your looking for. I've had very little disappointments with their staff. I've been Helzberg's customer for that past 10 years. I would never imagine going with another jeweler.

Awesome jewelry repair store! Ben did an amazing job sizing a couple of rings (one bigger & one…read moresmaller) plus soldering my wedding set. You can tell he takes pride in his work. I was under a time crunch & he was able to meet the deadline ahead of schedule! Definitely highly recommend The Jewelers Bench.

Came in for a minor cleaning of a engagement ring. I was told that it is in very good shape, only…read moreneed a ultrasound cleaning and steaming. No charge! Service with a smile. I highly recommend and will return soon again. Thank you,

I would not take my clock here. I had a grandfather clock that needed repaired. You can't leave a…read moremessage, you have to text him. I got one response 4 days later. He asked a question and never heard back from. Sent another text 4 days ago and no response. Must be nice to have much business you don't have to worry about new customers. Called another clock company this morning and someone answered. She answered all of my questions and even tried to find repair shop in Montana. No luck, set up in house repair visit for next week. Expert Clock repair understands customer service.

Over the last few years, I have had QT service many watches and my grandfather clock. Six monthes…read moreago Ray replaced the works in my grandfather clock. Three weeks later, he had to come back as the middle weight was not dropping right. He came out and fixed (?) it. In February I was moving the clock and the middle weight came loose. The clock repair was supposedly still under warranty. I called and emailed numerous times and have never received a response. Finally out of frustration, I called a competitior aand got it fixed! Not good customer service. It seems to have shifted with Jamie becoming more primary.

Great quality of care taken with every clock , stands behind his work and goes above and beyond.read more

I had Steve look at a 125+ year family clock from Austria that had fallen off the wall a few years…read moreback. It took some time to get it right. But these guys know their stuff and nailed it. The clock runs perfectly now. Its super accurate. And they stand by their word to get it right. Thanks Steve! I would highly recommend.

Huge disappointment. Shop was tiny with very little inventory to look at. The young-ish woman who…read moreshowed herself a couple of minutes after I came in seemed annoyed that I was there. I went in for rough rocks for tumbling and she showed me a shoebox lid filled with crap I could have picked up off the ground myself. They had a few nice gems in the cabinets, which she clearly didn't want to show me. There was a nice pink Tourmaline single gem I inquired about. She couldn't tell me the dimensions, the carat weight or country of origin. The price was definitely high at $1200 for a gem likely just over 2 carats. I wouldn't go back and I'd suggest others look for a better gem/roch shop in the area.

I came looking for some souvenir gems for friends and family. The staff were very friendly and…read moreinformative and it was very quiet inside. I was recommended some astrology stones, but was a bit disappointed in their selection because there weren't many left and out of all the stones in the store there were actually only two rocks/gems that I was told were local to the state - the Star Garnet and Bruneau Jasper. The Star Garnet necklaces were ~$14. The Bruneau Jasper was more expensive with the rocks smaller or around the size of my first being ~$20-30, and then the ones that were larger paperweight sizes going up to $100 and more. Considering I had recently been to the Bruneau Sand Dunes, I would have paid more attention to admire the rocks if I knew they were so valuable. There's another rock shop nearby (Idaho Rocks and Gems) that I didn't get to check out, but was told they would probably have a more casual selection. This gem shop seems to specialize in jewels whereas Idaho Rocks and Gems nearby might be better for rock hobbyists who also want to go rockhounding together.

David, our Rolex Specialist, went above and beyond for our special orders. My husband couldn't…read morehelp but buy another beautiful piece of jewelry from them. The quality and customer service is the best in Idaho!

I had a unique request and they fulfilled it within 10 minutes. I had a special piece of jewelry…read morethat I did not want to leave and be without and they made that possible for me. Everyone was kind and what a beautiful jewelry selection. I saw a couple pieces that I want a closer look at so I will be back. Thank you so much for making my day!