I was really exited to connect with a clinic that really seemed to care... SEEMED. There have been a few issues I've had with one of my dogs, who is a senior dog, and when I took her in, all they did was look at her and didn't do any kind of testing... then prescribed medication. I also get different answers depending on which doctor I speak with... none of this is ok! I've also had some serious life struggles and on a whim decided to move. Well, not only is the care club non-transferable but it cannot be canceled. I'm moving to a place where the nearest VCA is about an hour away and they won't accept my care club there... because it's non-transferable. I asked them what happens if your pet dies and they stated you would still have to pay the rest of the year for the care club because it can't be canceled. I cannot understand this... if you die you still have to pay? Lesson learned on my part! In conclusion, this company is not here because they care, they're here to run a business and whatever happens to your furry family member, they still want/get their money. Sidenote, Mars candy company owns this company... what a disgrace. read more

Our princess Lucy started to have seizures about a year ago. We were lucky enough to find Dr. Bilderback. Even though it was 2020 and COVID was raging, she came out to meet us after taking care of Lucy. Her compassion for her patients is evident in every interaction. She has even called us on her day off when she just happened to check her voicemail and heard we had called. Her office staff is professional, kind, and caring. Lucy's seizures are well managed, we feel well informed and able to handle them. I can't thank the staff enough. read more

VCA Northwest Veterinary Specialists - Lucy waiting for a belly rub - Emergency Pet Hospital Near Me - Clackamas, Oregon

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Our dog became sick very quickly and were able to bring him in when other clinics were too busy. The next day he wasn't better so we brought him back for an ultra sound to find he had masses in his stomach and what next steps would be. We ultimately chose to put him to sleep and got so much support in the process. Our boy passed away very peacefully wrapped up in a blanket and dog bed. Two downside which I don't fault them for were some COVID restrictions and price which is the healthcare system in general read more

VCA Northwest Veterinary Specialists - Emergency Pet Hospital Near Me - Clackamas, Oregon

I really don't even know where to begin with the amazing care I received. Don't hesitate to see these awesome caregivers. Without divulging all the details, my sweet yellow lab Bear was given the highest level of care you could ask for. First, they told me that he had a fan club and whether or not that's true, which I believe it is, it made me feel amazing when I left him there for multiple days. Doctor Kline, would text message with me about his condition and that felt AMAZING to have that level of attention. Most of us don't get that with our own doctors. The techs are amazing the billing department was amazing, I really can't imagine a better experience. And I'm quite particular as someone who runs large health care facilities with high expectations . Do not hesitate to lean on this awesome team. read more

If I could give a 0 star I would... do Not use this "24 hour Emergency Pet Hospital". I had an emergency with my 10 year old golden doodle and called on my way, to alert the clinic of my emergency. After navigating through a recorded menu I was transferred to a vet tech, or receptionist, who I told I was arriving shortly with an emergency. She asked me what was the problem, that she would have to talk to the 1 vet they had on staff, because they had a lot of animals there at that time. I continued to drive and as I pulled into the parking lot she came back on the line and told me they COULD NOT take me, I would need to go somewhere else. "Ma'am, WE CANNOT TAKE YOU, WE ARE FULL"! I told her I was in their parking lot and my pet was in an emergency situation and they are a 24 hour emergency hospital, PLEASE help my pet! She referred me to their clinics in Tanasbourne, Tualatin and one other and said, "DO NOT COME IN"! I left the clinic and went to our regular Vet at the top of the hill in Oregon City. When I pulled into the parking lot, ran in and asked for help, the vet came out and it was too late.... My girl passed away in my car. How can a 24 hour emergency pet clinic turn an emergency away without doing some type of triage assessment and prioritize by need. Heartbroken... do not use this clinic. read more

VCA Northwest Veterinary Specialists - My Girl - Emergency Pet Hospital Near Me - Clackamas, Oregon

I came here because my dog ate a tampon, yeah I know. I called VCA and they recommended I come in as soon as possible. I came right away and they got him in as soon as possible. They had him throw it all up and he was a champ again! I can't appreciate them enough and there timing. My experience has definitely changed after this last visit! Thank you VCA read more

Following up again because I can't reply to your response. What "standard of care?" There were so many things mishandled, and just swept under the rug. I have an open BBB case and your team keeps requesting to take the conversation offline, and when I actually reach out to the address that you request that I contact you at, I get no response. There is no way your team has any "heart" to go out to anyone as they mourn when you can't simply follow up at an address you requested I reach out to. When you fail to consider referring us to a physical therapist who (I was told by your front desk staff you refer a lot of patients to) for something that is so common that pet insurance refuses to cover (cruciate injury), or has me wait in the waiting room with no updates for over 8 hours, then suggests that I maybe go get food and come back, rather than doing an intake and calling me with an update. That alone was the worst visit and really set the bar for your "standard of care." If you can't be considerate of someone's time when they come in, then how do you expect anyone to believe that you care about the well being of their companions? There are so many red flags. It would also be a miracle if someone actually documented the other symptoms I raised when I continued to bring her in, instead of continuing to "treat" a neurological condition that we really just wanted to rule out. I requested all the notes and invoices on file and not once in there was there ANY mention of the labored or wet sounding breathing. Just lots of radiographs, blood work, emergency visits, medications, all to treat the lameness in her legs. Fully overlooked a major second concern. I feel like I am being "heard" now that I am unfortunately having to kick up dirt, I just wish I felt heard when I was there with her. read more

My cat has eye issues. Been battling for months with another vet when they suggested I try VCA. They have 3 eye specialist. I pulled up, called in, within minutes checked in with social acceptable distancing. Dr. Paul Shirley quickly assessed her and identified the problem no one else could. I highly recommend Dr. Paul Shirley and the team at VCA Clackamas. I will follow up with the status with an additional update. Amazing. After four weeks of magic (but expensive) drops twice a day. Eyes cleared up. I suspect it may return with stress but for now my cat could not be happier! We are back to her bossing me around. THANK YOU VCA Clackamas! read more

VCA Northwest Veterinary Specialists - Rather than a phone call, I actually talked face to face with my cats doctor in a social distance acceptable solution. Outside my car. - Emergency Pet Hospital Near Me - Clackamas, Oregon

I took my dog Ranger here after the very poor hospitality and attitude of DoveLewis. That experience made me very weary of future ERs I would go to. After calling around a few places near me, I really felt it in my heart that VCA was the place to go! They are so transparent, kind and knowledgeable. My dog ended up having IVDD and they were so good with communicating what needs to be done for his recovery and so forth. This was Rangers first serious trip to the Vets and I'm gonna be taking him there in the future. God willing no more injuries but now I know who I trust with my fur child read more

VCA Northwest Veterinary Specialists - Ranger pup - Emergency Pet Hospital Near Me - Clackamas, Oregon

I was a client of VCA Northwest Specialists for several years. The first internal medicine vet I saw was Dr. Robert Mack. When he left the practice, the next vet I saw was Dr. Stephanie Wan. Both of them were excellent clinicians. Communication was always good, and no details ever fell through the cracks. When Dr. Wan left the practice, my pet was assigned to a different internal medicine vet, and that's when things began to fall apart. This vet always encouraged me to contact her with monthly updates on my pet's vital signs. Unfortunately, she would not always respond to my monthly updates in a timely fashion. She once took two weeks to get back to me. I had to leave her one email, two voicemails, and one text message, and when she finally responded, she basically said she was concerned about my pet's vital signs for that month and that I really ought to make an appointment for an exam so she could figure out what was going on. I really wish she had said something sooner so I could have scheduled the appointment right away. That is actually the entire point of these monthly updates on vital signs--to find out whether a chronically ill pet needs to be brought in for check-up. On another occasion, it took her a whopping 12 days to authorize a very simple prescription refill request. I had to leave multiple messages during that time. Even my pharmacy was trying to contact her office. No explanation or apology was ever given for the delay in response. I do understand that veterinary offices around the country have been overworked during the COVID pandemic. Nonetheless, it's the doctor's job to keep up with all their messages and prescription refill requests, even the ones that are non-urgent. If they can't do it during the shifts they are assigned to work, then they need to delegate to other people who can pick up the slack. At VCA, however, it seemed like the left hand didn't know what the right hand was doing, or that someone was too overwhelmed to stay on top of simple things. I gave VCA many chances to live up to the high standards of service that they still demonstrated when Dr. Mack and Dr. Wan were still there, but when it became clear that this wasn't going to happen, I switched to a different veterinary practice in another part of town. My new vet is excellent, and so is the entire staff. They return all messages right away, and they keep excellent clinical notes. No one over there has ever dropped the ball. I am grateful for the many good things VCA has done for my pet over the years, but I have no plans to return. I like the idea of being loyal to an institution, but an institution is only as good as the people who work there. read more

My dog had surgery with this clinic and although she had a lot of complications, the surgeon (Dr. Salyer) was SO attentive and reassuring. Communicating with the emergency staff was more difficult, but overall, I would 100% bring my dog back here and recommend them to anyone who needs a surgery done for the pet. read more

I took my cat Scout to VCA Northwest because she became ill quite suddenly. They got me in as an emergency case and over the next two days they did an ultrasound and needle biopsy on her liver. It became clear that Scout would not recover so I arranged to have her put to sleep. The vets, vet techs, and desk staff were thorough and very compassionate. Dr. Vickstrom (I'm not sure of the spelling) put Scout to sleep. It was a very sad experience but these great people helped me a lot. read more

Our regular vet, Dr. Brian Behrends at Montavilla Animal Clinic, decided we needed a specialist this time, we couldn't figure out why our healthy acting cat Soon Hee was not eating. Our vet set up a vist to Northwest Veterinary Specialists, we arrived and had no wait. Within 5 minutes Soon Hee was being seen. We had a fear that Soon Hee might have swallowed something she shouldn't have, but were not sure. The NW Veterinary vet, Dr. Donna Cassioli, was excellent! She arraigned to have Soon Hee inspected internally. Nothing was found. At that point she suggested we try treating Soon Hee for an intestinal condition. Her hunch must have been correct because Soon Hee started eating again! There are further steps that could be taken, but Dr. Cassioli was OK with using the wait and see method. Soon Hee had a total recovery. We were very happy with the way both Soon Hee and we, the pet owners, were treated! It can be a little tricky to find this location, so be sure to do a MapQuest, Google Maps or check your directions before hitting the road. read more

VCA Northwest Veterinary Specialists - Emergency Pet Hospital Near Me - Clackamas, Oregon

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Update, my fur baby had a third eye operation at this facility. The cost is nothing to me, but the pain and suffering that my fur baby had to deal with are unbearable. I am saying this because my pup had the same condition on another eye, but the operation was a one-time thing that happened in California. Obviously, competency varies. read more

VCA Northwest Veterinary Specialists - Six weeks after the surgery! - Emergency Pet Hospital Near Me - Clackamas, Oregon

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My cat is being treated here for cancer and I am so grateful for the wonderful care he/we have received. Having your animal get diagnosed with cancer during a pandemic has been a rollercoaster, but Dr. Dowling is extremely compassionate and will support you in whatever path you decide to take for your animal (he does a great job explaining the options). Also Danielle is a fabulous Vet Tech and always a pleasure to interact with! Kiana is awesome as well, I've had a great experience with the whole team! Thank you guys for making each visit a pleasant one. They are straight up with you about price estimates at the beginning of each appointment which I appreciate. My experiences with the front desk staff has been pleasant as well. I would highly recommend VCA for oncology care, that is the only department I see but I have no doubt the others are great too. read more

Customer service at front desk was not satisfactory. No one acknowledges you are there when you enter the facility. The doctors assistant was really grumpy. Not personable at all. I would not recommend this place. I am use to personable people when I go to a vet. read more

Went here the other week and it was a great experience. Our Boston got hit in the eye while playing and he was holding it shut and was shaking from pain. Our normal vet looked at him and instantly said they wanted us to see a specialist. We took him straight to the VCA and they had him in the room with two doctors in less than 15 minutes. They had all the necessary equipment to check his eye. We got a prescription for pain meds and they gave us eye drops there. They told us to fill the pain meds at Freddy's instead of at their office because it would be much cheaper - that was really nice of them. We just had the check up this weekend and his eye is 100% and no long term worries from the incident. If he has an eye issue again we are coming straight here. They have at least 3 eye doctors on staff! I personally liked the exam rooms, padded bench and no florescent lights, very comfortable. If it was a little closer we would go here for any emergency. Dove is still closer if we need to get somewhere in a hurry. read more

I called around midnight to see if anybody would take my dog with bloody diarrhea. They said that they were unable to take her in but it did sound serious, so they gave me a good list of vets to call to see if she can get into any of these other vets. While I was calling these vets, they then called me back around 12:30am and said that the doctor was going to look at what happened to my dog and talk about her coming in in a hour. She told me that if they did not call in a hour, to call her back. 2am rolls around and I call them back to ask if the doctor has been able to look at my dog. She says that the last call she made to me was a mistake and was meant for another patient and they still can't see my dog. That's fine if they can't see my dog, but the main issue here is communication. They called me back to tell me to wait, but then realize it's the wrong customer, and don't call back to correct themselves? They wasted my time. It was irresponsible communication and very unprofessional. After she said they can't see my dog, she started to talk about how the issues were minor. I wish that she had stated this the first time I called, instead of saying I should try to call other vets and see who will take my dog. This caused unnecessary stress to an already stressful situation. They need to seriously improve their communication and make sure they're talking to the right people. read more

Although most of the staff was very kind and understanding, Abbey the nurse who was "helping" us say goodbye to our beloved friend was horrible. We had some family come and say their last minute goodbyes, Abbey would roll her eyes whenever we had a question and when my family arrived. She checked in within 5 minutes of putting down my pet, she came in asking if we were wrapping up our goodbyes. Not only that, although the names were correct on all of the billing information and forms, I received my friends ashes and paw prints with the wrong name, each print is $40. I was extremely disgusted with her lack of compassion but I was more focused on the loss of my best friend however I Would not recommend being helped by Abbey. read more

Thank you for taking in my Boston Terrier Penny today. She was lethargic and wouldn't drink any liquids on this hot day. I took her in at 6 pm and they released her at 10 pm. This is the emergency side of VCA and I believe they are 24 hours- across the street from the regular clinic. Reasonable rates. Curbside service. There was a lady inside busy cleaning as we were waiting to pick her up. Recommend- thank you! read more

What a great establishment. Compassionate, patient and well educated doctors and technicians on site. I took my cat, Basil, in for an emergency check up on some breathing problems he is experiencing and they were able to get his records reviewed (I had emailed them a few hours prior to the visit) and were on their way to understanding what treatments were needed for him upon my arrival. While the entire day (8.5hours) was spent there and we went through several diagnostics, treatments and observations, we were able to satisfactorily get Basil stable and talk about next steps and treatment moving forward. They worked with me on fees, and even sent the records directly to my Wilsonville Veterinarian within the end of the day. I highly recommend them as thorough and reliable veterinarian services. Dr. Carbajal was the best and I sincerely appreciated his directness and honesty. I will certainly take any of my three cats back to this establishment. I highly recommend them. Only reason for the 4 star is the amount of time it took to get everything done. Again 8.5 hours. But it was necessary to observe Basil, so I understand. I just think it was a bit excessive in how long I had to sit around and wait. read more

The folks that work here are ROCKSTARS!! My pup got into my things and chewed one of my Juul pens and ingested the liquid nicotine cartridge. INSTANT PANIC. We have a local vet closer to our home on the mountain but this incident occurred on a Sunday afternoon, everybody was closed and time was of the essence. I threw my pup in the car and we raced to VCA Northwest Veterinary Specialists. I pulled into 1 of the 2 parking spots right in front for "emergency visits". After calling their front desk when I was parked, they came right out to my car and took my sick pup in. I felt they genuinely cared about the health of my pup and they took the situation seriously. **Bonus: The front desk CSR, Stephanie, was AWESOME! She went above and beyond to help me out with my dead cell phone & frazzled nerves. **Pro-tip: There is a dive bar called Watkins Park Pub right next door that offers some decent fried food snacks & cocktails. Not a bad place to kill some time while you wait. A HUGE thank you to all the staff at VCA Northwest Veterinary Specialists!! I hope I never have to visit there in a crisis situation ever again, but if the need arises, I know exactly where I will take my precious creatures. read more

If I could give them less stars, I would. Brought my dog in for a possible neurological disorder and a possible kidney failure. His calcium levels were high, meaning he could probably have some form of Cancer. The technician we saw brought him back to see a veterinarian. After hours and hours of waiting, the vet came in with possible scenarios and a $3000 bill in tow to tell us how we can investigate what could be wrong with our dog. Luckily our own personal Vet told us, we are in charge of what treatments we decide on. Over $2200 later, Xrays, abdominal scan, ultrasound and finally an overnight stay in hospital we had no answer as to why our dog is so sick. There was more we could do, but we couldn't spend more money on a wild goose chase trying to pinpoint the issue that could be MANY! The hospital stay was to flush his system of another medication that our regular vet gave us. We were reassured that this was the right thing to do to make sure previous medications and new steroids didn't conflict with one another causing another issues, We agreed, which cost most of the money we spent. We got a terminal "guess" diagnosis about our dog, we brought him home to make him comfortable, canceled the home euthanasia we had scheduled for Friday because surprisingly, he was eating, walking normally and acting like our dog. I wasn't going to euthanize him or take him back to our own vet because, we were told, he most likely had Cancer somewhere. He has chronic diarrhea now. I just called them to speak with a vet. Our own vet doesn't have the info they do, seemed like the right thing to do as we were told, it was fine to call with questions. The vet tech I spoke with put me on hold, then preceded to tell me, he's having issues because of the conflict of meds! We left him there over night because we were reassured it was the right thing to do to not have this issue. They gave us a death sentence for our dog, and expected us to see our regular vet Friday, when I was very specific, told the vet, I don't want him to suffer. If he's eating, drinking and doing normal dog things, it's ok to hold out. They never once stressed that we HAD to take him to his vet. Also, I never saw an X-ray or ultrasound result, nothing. We were told if our dog had Cancer, it would cost upwards of $10,000, to treat. Sickening. An MRI and surgery is $8,000. I am appalled by their inability to diagnose, to have any sort of follow through and any compassion. I will say Dr. IM was a nice man, took his time to talk to me and help us try to understand. The staff the first day was very prompt and helpful, but again we were there for 7 hours. If you can take your pet anywhere else., I would. I have never, ever written a review about anywhere I have been a patron. I can't stress enough, this Veterinary Hospital is all out for monetary gain and nothing more. BEWARE read more

We brought our cat in to be euthanized on a Sunday night. She was sick & declining quickly. They took her right back & the vet did a thorough exam & explained everything to us. They brought us to a private room so we could love on her while the meds took effect. The staff was so kind & responsive. We felt the price was very fair as well. We appreciate the care they gave our sweet girl & will be back for any emergencies with our other cat or 2 dogs! read more

Unprofessional and did not help get answers ! Would not have paid almost $500 to know same thing going in as leaving.My vet Dr Forffs was unprofessional and lacking compassion! Would never go there under any circumstance! Tried to get Office Mgr to return my call and I got he is in meetings! Terrible customer service! read more

I can't say enough about the great experience we had with Dr. Scherlie, Ophthalmologist. He obviously loves his job and pets. He gave an honest assessment of our dog's condition and I greatly appreciate it. read more

We just got home from an emergency visit at NW Veterinary with my cat who was having hind leg issues. We took a chance taking him in this morning hoping to get a neurological consult among other things. It is true they are busy, and yes, we had a long day. Most importantly for us, though, we got the most amazing care! Dr Scheffe, Dr Peterson's neurological consult, all the Vet Techs, and the front office staff were amazing! They worked with Simon one step at a time, and talked with us after each step. We were given options along the way regarding how we would like to proceed, and ultimately we were given a variety of possible paths for treatment, from conservative to, yes, very expensive and aggressive. Dr Scheffe took the time to talk through the pros and cons of the various options with us and helped us work through to a solution that we were most comfortable with. We were never rushed and although the long-term prognosis may not be good, we are at peace with the treatment plan we chose. They are also sharing all info and coordinating with our regular vet which makes it all so much easier. The other thing I really appreciated: We were able to spend as much time in a room with our kitty as we wanted. He did not have to be sequestered away from us. They came and got him as they needed. That was very comforting. Again, this is a busy place. Be prepared for that. It takes patience to navigate. That being said, I would bring my cat back here again in a heartbeat for emergency care. read more

I wasn't asking for medical advice. I was asking a general question. If your receptionist had let me finish instead of interrupting me multiple times she would have known that. She was extremely rude and I'm glad my cat didn't go to your clinic. Who knows how you treat animals if this is how you treat their owners. And I don't typically write negative reviews, so that gives you an idea of how poor your customer service is. read more

If we could give more than 5 stars to this VCA, we would. During a fishing trip to a nearby state park, our pup got her lip snagged on a loose fishing hook. We were in a panic and so concerned in the moment, we immediately searched the nearest animal hospital. As it was Memorial Day, we knew many would probably be closed or busy. We luckily found and called this VCA and after two rings, got a live person who answered our call. After rushing over, we ran in with our pup in our arms and someone immediately looked in our direction, assisted us and rushed us to a room. A doctor came in to assist and another came in to help us with our paperwork as we had our pup in our arms. After a short wait, they took our puppy to the back and before we knew it, our little girl was running back in, excited, as if nothing had happened. We can't thank this VCA and those who work there enough. Their kindness, calmness and immediate attention to our puppy turned what was a terrible situation into a huge relief. We're so grateful for their help and hard work to keep our puppy and other animals safe and healthy. read more

My dog was having what appeared to be partial seizures, was in pain, hardly eating or drinking. This all happened during the 115 degree heat wave during this summer. Couldn't get an appointment anywhere at first and had to take him to emergency vets such as Heart and Soul and companion pet clinic. After 3 visits at different urgent care vets (and hours of waiting at each one) , 2 sessions of x rays, and multiple prescriptions costing over $1,000, all the other vets suggested he was either experiencing a brain tumor or side effects from a possible herniated disc in his neck. After giving him expensive meds and his condition getting dire we finally were able to press getting an appointment at VCA specialists. He saw an actual vet ophthalmologist who found that he had a retrobulbar abscess behind his eye that was infected. He had a high fever and probably would have died within a couple days without proper diagnosis and proper treatment. They gave him IV antibiotics, fluids, and kept him overnight. The bills weren't cheap, but better than visiting 3 other vets, spending unnecessary money on wrong prescriptions and then seeing our dog decline. It has been a couple months now and he is fully recovered (though partially blind, at no fault of VCA). If we hadn't taken him to VCA specialists he probably wouldn't be with us today. Also, they could have recommended eye removal but did not because they said we should see how he recovers. So I'm under the impression they aren't scamming anyone for any unnecessary procedures. Highly recommend for hard to diagnose/ special care situations. read more

If you want to pay $6000 and have your beloved pet die anyways this is where you should take them. I brought my dog here and she died I also brought my cat here and she died too. The front desk staff are rude and the doctors will look you in the eye and tell you that they'll save your pet but only if you pay thousands of dollars if not then you can sit on the couch and hold your baby as they die read more

As it goes, I don't enjoy writing bad reviews. But for the safety of your pets. Do not bring them to this clinic. Especially if you have an elderly or disabled pet. I have never been so shocked at the way I was communicated with. I requested that my dog be taken care of in a gentle way because of her ailments and painful hips and legs. Our main reason for getting treatment at this clinic was to address her diarrhea and blood in stool. Which bloodwork and ultrasound showed that there was nothing major. But the clinic wanted to make a bigger focus on her disabled mobility, which explained her conditions to them before any treatment. They suggested X-rays of her hips and when I asked the doctor if they could comfort her and take the imaging in a gentle way, I was told an outright "No" over the phone. Right then and there is when I should had requested to have my girl back in my possession. But I wanted to learn more of what her ailments are, so I ignored my better judgement in hopes that maybe I could receive some answers. I requested that the doctor be in contact with me after every procedure, which they were. But on two separate calls over the phone the doctor strongly suggested euthanizing my pet. I was devastated, appalled, and could not believe the callousness of this doctor. The care I sought to seek in the time of medical assistance and tenderness from professionals that are supposed to love and care for animals were telling me to put down my disabled dog. After telling me that they couldn't get radiographs of her hips, I went to pick her up. When I received her back into my care. She was a total wreck! Completely traumatized. Panting, terrified of being touched, crying, bleeding swollen tongue from having her mouth held shut, and covered in feces. These doctors should be audited for malpractice and complete lack of humane care of a pet. This is not the way you take care of an elderly or disabled animal. Honestly not how any animal should be treated. Twice now in this city, my dog has received horrendous care from the "professional" veterinary care Portland has to offer. The first bad experience is what disabled at another clinic (Sunstone Veterinary Specialists) If you love your pet, and want nothing but the best care for them. Please find your way to another practice. Now I'm $1100 in the hole from this traumatizing experience, caring for a further disabled dog who is now in far worse shape than she was in before she arrived. I wish I could give 0 stars. read more

We had the best experience here, even in the scary situation our dog was in. Our 1 year old goldendoodle randomly started having cluster episodes of neurological symptoms--spacy, eyes rolling in head, eyelids covering eyes, behavior changes, post ictal (post seizure) like state. Our local vet had never seen these episodes before due to the odd presentation and referred us to a neurologist at VCA NW Specialists in Clackamas. I sent videos and pictures over via email per request of my vet. Within an hour, I received a response via phone call from Dr. Kline -- she assured us that our dog was having seizures and that we should come up right away (we live in Eugene). We loaded up and headed to them. The staff was ready for our arrival and promptly brought our dog back. She was diagnosed with atypical idiopathic epilepsy and recieved IV Keppra and we were prescribed Keppra orally. Although we did not get to meet Dr. Kline in person (it was her day off as neurologist that day) she personally came over to diagnose our dog/see our dog. Who goes this extra mile? It was amazing. All staff was kind, reassuring and caring. We felt like our dog mattered and that she was in good hands. Our dog is doing wonderful and hasn't had a seizure since! We can't thank Dr. Kline and the rest of the staff enough For their great care. Thank you. read more

Different dog, but same stellar experience with this animal hospital. Everyone here from the desk staff, to the technicians, to the veterinary specialists provides top notch care. We were able to balance diagnostic procedures, comfort and well being of our dog, and likelihood of success to try to find the best way to treat our Spikey-bear. In the end, we chose to euthanize him. Toughest decision ever. First time in my adult life I had to make that decision. But I have peace with the decision because I know he got the best care we could afford, and we gave him opportunity to turn around before making such a final decision. This place remains my #1 choice for emergency pet medicine in the entire Portland metro area. If you can get to Clackamas in the midst of your emergency, your pet will receive the finest care available. read more

I can't say enough wonderful things about the staff here. Everyone is incredible, the receptionists, the techs, the Veterinarians, and the neurologists. THANK YOU, thank you! They have all worked diligently to save my sweet girl Honey. She suddenly started having neurological episodes this week and they worked above and beyond to get her seen, and got the care she needed. Shes only 3 and had never had any medical issues until now. I was turned away from another ER in the area due to lack of space and staff. Her case wasn't "emergent enough", and I felt helpless. I knew something was wrong, but everywhere I called said something similar. Eventually I took her to VCA southeast and the Dr. there worked diligently to get her into overnight care and access to a neurologist. She called several places and I'm so grateful that this location accepted her into their care. At first her symptoms weren't as prominent, and everyone still took my concerns seriously. As soon as I brought my girl to VCA I felt such a relief. I've been updated every step of the way, and have never doubted their ability to take care of my little lady. Dr.Kline and Dr. Colburn have been an incredible team. My 8yo son, little Honey, and I are all so forever grateful. A huge thank you to the overnight doc who helped her when we needed some follow up care after discharge as well (I'll update later with his name). I appreciate each and every one of you! My sister passed away earlier this year from a long battle with her seizure disorder, and my surviving brother still struggles with seizures too. I wasn't ready to let my dog go to the same fate. She was there for me in throughout the toughest year of my life. Coincidentally, she is now of one of the same medications that my sister was on for several years. I feel confident about her recovery, and I can't imagine feeling as confident about her if we had ended up anywhere else. read more

VCA Northwest Veterinary Specialists - Emergency Pet Hospital Near Me - Clackamas, Oregon

I've taken my dog here several times instead of seeing her regular vet. The staff here are so compassionate and under standing and will run any tests you ask. Unfortunately I had to take my baby in for an end of life consult....it was very hard for me and the staff was extremely understanding and recommended their professional imput but put no pressure on me since "I know my dog better than they do and I will know what's right" They provided my sweet Suzie with hugs and kisses when they helped me get her back into the car for the ride home. read more

VCA Northwest Veterinary Specialists - Emergency Pet Hospital Near Me - Clackamas, Oregon

These guys are the BEST! I love them all and have had to do business with them a lot over the years! Dr. Shirley is EXCELLENT for anything pertaining to eyes and such a sweet soul! We had to go in last night due to our mini pom putting her face in a mouse trap and it went off and scraped her eye and we had Dr. Kristen Barrett and she was amazing to our little "Juniper" as well as everyone on staff that worked last night. Thank you again always for your friendly professional understanding sweet staff and excellence! read more

The night my dog went spontaneously blind sent me into a panic. Yes, for her, but also because I was NOT about to lose another dog to Dove Lewis, but I had no idea where to go. VCA is almost an hour away from home, but it was worth the frantic midnight drive. With Dove Lewis I'd had to sign a bunch of papers and prove I had funds (or take out credit cards) before they'd do anything for my previous dog. At VCA, they tended to my dog and then brought out the bill (which was about a quarter of what my Dove Lewis bill was for basically the same treatment... overnight observation). VCA didn't try to manipulate us by promising all the extra stuff they'd do IF we had more money (which Dove did, even suggesting I borrow from friends and family). VCA was kind, compassionate and friendly. They answered every question and prepared estimates for multiple options for my dog and let us choose what we felt was right for her and us, without pressuring us to pick the expensive option. They made their suggestions (and it wasn't the expensive one!) but left it at that. I am SO glad we found VCA. read more

Dr. Michelle Taylor in Ophthalmology is the Meredith Grey of veterinary care. She's gentle, she's efficient, she doesn't recommend care that's unnecessary. Dr. Taylor has been treating my chihuahua for a pretty rough eye injury (they're just so big!) since January, and she's been wonderful. She talks me through each of the meetings, she has a way of putting him at ease, and was the first to suggest that we give the eye some time to heal before going forward with surgery. With medical care and check-ups, we were able to avoid it altogether. I didn't feel like I was being up-sold, but I also felt as though we had her undivided attention and care while we were there. Can't speak for the other departments, and although I hope to not see Dr. Taylor again for a VERY LONG TIME... she's a gem. read more

Zero stars. Not recommended for emergencies. Neglectful, uncaring, inattentive toward cats. Last May, in 2016, I called this hospital (Clackamas VCA, hard to forget where I went) with my beloved 20 year old cat in extreme distress at 2am, he had suddenly fallen over against me and couldn't get up. I was ready to say goodbye and just call Compassionate Care (in-home 24 hr euthanasia), as he was a very old cat, and had battled kidney disease for a while, but called this vet to ask what they thought, as they had helped me with my previous cat. They said he needed an exam before any decision could be made, and they were busy but could help. We took the drive, with my cat, my best friend, terrified and in pain and defecating on himself from the pain and fear of the long drive. When we arrived, the door was LOCKED. I was alone. It was cold. People were inside the waiting room with their animals just looking at me. I rang the doorbell repeatedly to no response. After a couple of minutes, I carefully had to set my cat on the ground, wrapped in a towel, and pulled out my phone to call the hospital. Only then did someone answer and finally come to the door and let us in. We were finally admitted, and I was treated as if I were holding a corpse. We were similarly neglected in the exam room like we were left outside, for maybe 20 minutes. After an exam, I was told there was nothing they could do as the ultrasound wasn't available until 6am and they couldn't medicate him based on guesses. They didn't want to give him pain medication in case he started to snap out of it. They suspected a blood clot, but didn't explain what that meant or what could happen. I said I didn't want to put him to sleep in a scary, unfamiliar (and seemingly very uncaring) place. We were left alone again, for so long that I had to call on the phone *again* in order to check out, so that I could get him home and try to make his last moments comfortable with a home euthanasia visit (I did this for my previous elderly, sick cat, with peaceful, painless results). My cat had severe seizures on the way home and basically died in the car, which was the last thing I wanted. If anyone had treated us with any amount of urgency or care, or helped better explain what to expect, or given us pain medication or other options, this could have been avoided. If they had just admitted that they were too busy or understaffed to see us when I called, this could have been avoided. There are so many ways this could have been avoided. They charged me a huge amount of money for this neglect and uncaring treatment, of course. I tried to contact them several times to relay my experience, to try to help others avoid it in the future, but they didn't seem interested in hearing from me (though they were somewhat apologetic on the phone). I got an email address but didn't get a response. I spent several thousand dollars on surgery here with a previous cat, and she pulled through really well, so I thought I could trust them in this emergency situation with this cat. Never again. I wrote this review over a year later because I was too traumatized by the experience to re-live it enough to put it into writing, until now. read more