The receptionist is too rude. I think management should put sweet, helpful & smiling receptionist…read moreit will help to get more customers.

They have more girls than another places. We came on Thursday they had 6 girls, rooms are clean…read more Prices are right, they gave us $30 off because we paid US dollars. Highly recommended.

Definitely my favourite spa in Vancouver for massages. The atmosphere is so relaxing, from the…read moretrickling water to the essential oils you can smell, they've done a really good job transporting you so you're relaxed before your treatment even starts. One thing I respect is they always give you your full time too, not like other places where you pay for a 60 minute massage but the first 10 minutes are them asking you questions or getting dressed and it's really only a 45 minute massage. No, they literally look at the clock once they start massaging and that's when your time starts. And everyone is great, I go to Hilary when I can, Miyako is great too, but honestly I've never had a bad massage there by anyone. The traditional thai massages are really nice, they give you clothing to wear and basically guide you into different stretches and push your body in ways that really stretch you out in the best way. Their aromatherapy massages are great too. If it's your first time I recommend the East to West as it includes a little bit of everything.

This place is fantastic, I'm so glad I found it. We did the couples Lotus massages. The body scrub…read morefelt heavenly, the only part that threw us off was when the masseuse was massaging us with there knees, but it worked and felt so good (you can choose your level of strength they use). The facial made my face feel so fresh and rid of dead skin. I would go back in a heartbeat.

Now this is on the pricier side but I dropped my friends off for a concert and had so much time to…read morekill. The experience from start to finish was phenomenal. I got package B which was a 30 minute slot for the "scrub Down" and 90 minutes for the massage + 15 minute tea and sip. If I return to Vancouver, I will 100% stop by again.

Simply amazing. Most relaxing treatment I've had in many years. All the staff were so friendly and…read morewelcoming. Definitely returning soon. Highly recommend

Booked a spa afternoon here for a special occasion and honestly it delivered on every front. What…read moresets Willow Stream apart isn't just the treatments, it's that they let you make a day of it. You get access to the hot tub, sauna, steam and the rain shower, plus a quiet lounge with tea and little snacks, so you're not just showing up for your appointment and leaving. We got there early and stayed late and it never felt rushed. The therapists were lovely and actually listened. I'd flagged ahead of time what I was after and they tailored things instead of running through a script. My skin felt amazing after and I left feeling like a different person. Only heads up, it's a hotel spa at the Fairmont so it's a treat-yourself price point, not a budget option. But for a birthday, an anniversary, a first Mother's Day, whatever your occasion is, it's worth it. Book ahead, they fill up, and give yourself extra time to enjoy the facilities. That's half the value. Will be back.

Best spa to use up those extended health benefits! You can stay up to two hours outside of your…read moreservice to use the amenities. The RMT massages are always so good.

It was super lucky to find this hidden gem in Instgram algorithm…read more I tried thier new service Shirayuki which means white snow and gave me hyperpigmentation removal in natural way. No laser, no knife. Just natural serum. Before onset procedure, the owner gave me some messages for consulting and I could relax for real one. It was 30-40 minutes procedure and I'm very happy for the result. Through the talking with the owner, I could understand how she is passionate for the hospitality and result. Highly recommended!

I never had a facial massage before. It was the most amazing feeling. I asked for a combination…read more I think it was the KORUGI & KOBIDO facial. I remember cupping and some light massage lymph drainage, since I just flew into Vancouver the other day (I still felt bloated and swollen from the airplane). I was so relaxed that I even fell asleep while she used a kind of quick shiatsu massage on my face. I think the technique is to promote lift. The facilities were clean. We are welcomed with a foot soak. Have an awesome facial treatment. Then co bc life's with tea and a rice cracker so you feel comfortable and not rushed out the door. I wish we had a space like this in San Francisco.

A wonderful, wonderful experience! I only disappointed myself that i booked JUST the 60 min foot…read moremassage (which included neck, back, calves) on the second to the last day of my trip. I was so impressed, so relaxed, and some previously tight muscles in my legs were completely eased and pain free. We immediately booked repeat sessions on our last day, but I now regret not booking full massages earlier. This is magnificent place for massage, quiet, peaceful, very friendly and accommodating, and all therapists assure you are comfortable with the pressure. Would go back again, multiple times, on my next trip.

I booked a last-minute trip to Vancouver and wanted to treat my husband and myself to a couples…read moredeep tissue massage. Most of our go-to spots were already fully booked for the weekend, so we were open to trying somewhere new. There is a parking garage directly beneath the massage studio, but be aware of nearby events, especially at Rogers Arena. We ended up paying a steep flat rate of $50 for all-day parking because of an event, so I recommend allowing extra time to find more affordable options if you're visiting on a busy day. The space itself is fairly small. As you walk in, there is a station for foot massages on the right, and a couple small private rooms toward the back. We were shown to one of those private rooms for our session. My husband and I both enjoy deep tissue massages with strong pressure, and this place delivered. The massage was excellent. In fact, it was one of the best we've had. The pressure was exactly what we were looking for (we like "it hurts so good" pressure), and the price was incredibly reasonable. We were glad we brought cash for tipping, as the credit card system didn't include a tip option. Overall, I would highly recommend this spot for a deep tissue massage. The value was fantastic, and we were really impressed with the experience. $314 for a 90-minute couples massage felt like a great deal, especially for the level of care we received.

Sometimes you need to spoil yourself, and I decided to go for a Tides Body Wrap, as it's said to…read morehelp with water retention and body tone/texture, so the best way to prepare for holiday party season. The spa feels smaller than those in other of the big chain hotels in Vancouver, which at first I was underwhelmed by, but by the end, actually liked that so few people, as I hardly saw anyone outside of the staff, so you really felt like you had the spa to yourself! They had a quiet lounge to sit before/after treatments, with a small amount of snacks (fruit, nuts, tea and infused water). The treatment itself was amazing, my spa technician was Rachel, and couldn't recommend her more, absolutely lovely, always checking in throughout the treatment, and felt so relaxed/at ease the whole time. I did find the prices a little steep, but honestly, the whole thing felt luxurious and will be back for another body wrap! I will note, you also had access to few valet parking, full gym, swimming pool and sauna with any visit, but I did not utilize any of those services.

I had a Rejuvenate Infusion Facial (50min/$175 CDN) at 9am so I had the whole place to myself! The…read morereceptionist greeted me right away where I was given a tour of the facilities and then shown to my locker which contained a robe, sandals and a bottle of water. Once I had changed, I was shown to the Relaxation Lounge where I was given a hot beverage made with black and green tea, raw honey, vanilla and spices. It smelled amazing and I am pretty sure I finished it all in one gulp! I was also given a hot hand towel that had been soaked in essential oils which I need to start doing at home because it was so soothing! The Rejuvenate Infusion Facial is an oxygen facial, which is a non-invasive facial where oxygen is delivered directly to the skin via compressed air. This was my first time getting an oxygen facial so I had no idea what to expect. Marisa, my spa therapist, for the morning warned me that I would feel cold, but that it was oddly soothing. In addition to oxygen, an intensely hydrating Intraceuticals serum, containing low molecular weight HA, would also be delivered to the skin. The actual delivery device looks like an airbrush pen with a little well on top for the serum to sit in. Marisa started by double cleansing with a Clarisonic which was very interesting to me as this was definitely something I have never seen in a spa environment before! As a bonus add-on, I also had on my face the Intraceuticals Rejuvenate Eye and Lip Masks which are filled with hydrolyzed collagen. After a few extractions, the actual oxygen part began! It basically felt like cold air being blown onto my face and while it began as a funny sensation, I felt myself relax as Marisa did every inch of my face. After doing half of my face, she asked me if I felt a difference and truth be told, I didn't really feel a difference until she gently flicked my cheeks and right away, the side with the infusion bounced back like one of those vending machine bouncy balls! The side without the treatment may as well have belonged to a corpse by comparison. The effects were IMMEDIATE! The actual experience at Sense Spa was wonderful though and I now have my eye on the Canadian Maple Pedicure! I think the next time I definitely want to take a friend because I was kind of lonely in the Relaxation Lounge. If you feel like indulging yourself a little, book an appointment with the lovely ladies at Sense Spa!

I have enjoyed around a dozen massages at various Sabai Thai locations and it is always such a…read morepleasant experience. The spa is well run the masseuses are skilled and the massages are consistently thorough and relaxing. The space is clean with a soothing ambience that helps you unwind the moment you arrive. I enjoy their price specials as the cost has jumped. Overall, Sabai Thai has become a trusted go to for reliable quality and genuine relaxation.

I had the best massage in decades. The overall service was excellent; the Thai massage with Reine…read moreSublime. I will be back!! Thanks so very much, Sharon

Had such a lovely time at Chi Spa! I made an appointment for a one-hour sangre de fruta massage…read morevery easily by emailing the spa. On the day of, I arrived an hour early to my appointment and was able to access their other amenities like the outdoor pool, hot tub and fitness centre. The locker room is well equipped and even had a sauna in the women's changing room. Really enjoyed the hot tub pre-treatment - it was cool being in the heart of downtown while getting some rest and relaxation. About ten minutes before my massage time, I got ready and was served some amazing ginger tea before being led to the massage room. Yuko was fantastic. There are a few individual massage rooms, and even a couple room. The room was again very relaxing and well equipped with its own washroom, shower, robe, etc. The sangre de fruta products were so great and the oil and body butter used made my skin so soft! Really appreciated the small touches, such as a hot towel at the end of the massage and a cup of tea and snacks.

We booked a spa day and it was just the perfect amount of time spent…read more We both had the Sanctuary Ultimate Treatment, which is 75 min massage with private eucalyptus shower afterwards. There is pre and post beverages. We also added in CBD Oil and Hair Mask too. I knew I would be super antsy if I added in a soak and a massage as it's just too exhausting to spend that much time in one area. What we really enjoyed like all Shangri La franchises is how the layout is very similar in every country. I really could be in Guangzhou or Tokyo. I was first introduced to this hotel chain over decade ago and the touches of it's signature hotel fragrance and linen is unparalleled. Pros I knew it was a beautiful intimate private space. Super relaxing city escape. Cons We had pool access (not from the spa package) and other amenities, as the location was super central with tall buildings surrounded, the feeling of being exposed is real (compared to Willow Stream Spa or even Westin Bayshore). The massage itself was "ok" and relaxing. I liked the option of the CBD oil. The hair mask, I would pass. Come for an intimate relaxing escape. Don't expect your muscle knots to be gone.

This private spa experience was gifted to me by a dear friend. This is the first time I've ever…read moredone a spa or self guided experience. In these pods, you can go solo or with one other person. Once you arrive, it is basically a shipping container that's been repurposed into a spa. There's a code you have to enter that's included in the welcome email. The staff greeted me and my partner warmly, and we were led to watch a 5 min instruction video. They explain the best way to use the spa pod - which includes a washroom/change area, shower, hot tub, hot rocks, cold tub, and sauna room. The spa pod section is actually outdoors, so there is no roof. It made for a cool experience as it was raining in November. I admit it got quite cold for me as the rain hit, but the hot tub was a nice haven. The washroom and shower section had towels and products for you to use, but I strongly advise that the product ingredients should be listed or provided somewhere in case anyone has allergies. I think that the products should all be unscented as well, to be safe for everyone. There was also no face wash, so I had to end up using the body soap on my face. My favourite section was the sauna with pink Himalayan salt rock walls. It was a hot sauna with light and air programming, to slowly dim lights overtime with music, until pitch black. This felt quite meditative and restorative. The lights slowly come back on after a while. There was also a hydration station, with hot and cold water taps, and peppermint tea provided for you. Nice touch! I don't know that I would visit again, if I had to pay for this experience, as I personally prefer a massage portion for full relaxation. It is also quite pricey for a 2 hour session. Nonetheless, this was a unique experience for me!

I went with my partner to this private spa experience and it was an interesting one! Relaxing! We…read morespent two hours here. It's located on Granville Island and there are six open-roofed shipping containers that have been converted into private spa experiences for one to two people. You enter the shipping container area using an unlock code that is emailed to you. Upon check-in, we watched a 3min 4sec video where a jarring robot-voiced lady walked us through the circuit. (Change the voice actor! lol) There are six sections: 1. Change room (Four body towels, two exfoliating towels, body lotion, face serum, hair dryer, and hand soap is provided.) Then you go into the open-air spa area. 2. Shower / cascading rain (There's only one shower so in the fall/winter, it's pretty cold if you're not the one under the shower head! Shampoo, conditioner, and body wash are provided here. There is no face wash.) 3. Hot tub (Just what you would expect of a hot tub--it was really nice soaking in this tub and relaxing. Large enough for two average-sized women to sit/lie fully horizontal.) 4. Hot stones (Heated stones that you can lie, sit, or stand on. It's hotter in the centre! Really liked lying down on these stones too but it was raining on my legs as I lied here.. too cold!) 5. Cold plunge tub (A very cold tub.. I could only put my calves in lol.. Good for the brave of heart but that wasn't me in the already 3°C weather outside.) 6. "Wellness pod" (This space is completely enclosed and has Himalayan salt walls, heated wooden floors, and is similar to a sauna without the steam. There's nowhere to sit so bring a towel to use as a pillow for your head or bum. There's a button outside to start the "wellness" sequence and it's a 30 to 40 minute sequence where the lights dim to complete darkness. What an interesting experience! I had to take several breaks as it was too hot for me.) Within your time slot, you can use any section however you like--your own DIY spa experience. It's completely private as well so you can wear whatever you like (or not wear). Water and tea are provided. Stay hydrated! There are chimes throughout to remind you to start the "Wellness Pod" and to remind you of the end of your session. That way you can fully unplug and unwind. They say to not bring any of your own products but I find that ridiculous. They don't provide any options for people with sensitive skin, nor do they list any ingredients for any of their products. As a sufferer of contact dermatitis, I got so paranoid that I took Claritin after the experience. When I got home I also re-washed my face to use my own tried and true skincare products. Also, bring your own hair brush if you don't want to be a tangled mess afterward!! None are provided. Overall, I really liked the privacy this spa provided. It let me and my partner have a lot of fun and we were able to be our silly selves. Two hours was overkill for me though, next time I would book less time! Although, I don't know if I would pay again at their listed price.