Great care and patient service. Dr. Mora, Dr. Tam, Maria M, Miriam A and Ashley M were all so kind helpful and on time. The office was very clean and comfortable. looking forward to my next exam which they are going to txt me a reminder how awesome and helpful. Thanks team for help me with my self care read more

I don't like to write bad reviews, but sometimes it is necessary. I had an appointment with a cardiologist and I arrived on time as always I do. After waiting for more than 1 hour I spoke with the person that made my check-in about what is happening that it was taking so long. She told me that she gonna check about it, but she didn't tell me anything, even that i was seated in front of her. Actually, she pretended that she didn't see me there. After 1 hour and 30 min I left, and I told them that it's not fair keeping people waiting so long and wasting their time lake that. I can understand that doctors can be behind sometimes, but long time waiting like that is not understandable. Also, in COVID-19 times the crowded lobby wasn't the best place to be ever. I left the facility felling very disappointed and disrespected by the VCC. Further, when I called to reschedule my appointment, instead of an specialist they scheduled me with a NP, so i canceled it. This place is getting worst everyday. Sad. read more

It's ok, I understand how difficult it can be when you're understaffed. However, your Oceanside Location at Horne Street, Is doing a great job!!! Keep up the good work They are very efficient, I love being able to go to one specific location and get everything I need done at one spot. Thank you for being a great option to newcomers. read more

I was very pleased with all areas of the clinic and especially optical area. All the people there were very kind and helpful for my sudden, painful eye condition. I especially appreciate the help of Dr. Mora, Dr. Tam, Maria M. Miriam M, and Ashley. They all helped me manage the follow ups and meds, and condition info. read more

Then entire staff doctors ,assistant and front office is very competent, effective and caring. I would recommend this office to anyone wishing for a great dental care experience. read more

This place is a complete joke, getting in contact with your doctor is pointless, the medical assistants are no help. They never know what day of the week it is. I had disability forms that sat in their office filled out completed for 2 weeks even though I called every day to see if they were ready to pick up, everyone was clueless. Horrible place don't come here! read more

Recently I've been dealing with Ruben in regards to my son's care every time he has gone that extra mile to make sure everything is taken care of from his medication refills to paperwork being filled . I can't express how grateful I am for his great customer service Thank you Ruben and Thank you VCC for all your hard work during these tough times we are all facing . read more

Great service, wonderful doctors and staff with state-of-the-art equipment. I have appointments for different services and have not received any bad experience. Thank you for your service! read more

This clinic still helps us folks with Community Health Group (a branch of Medi-Cal). They're polite and professional, but then I've never tried testing that by yelling at them and waiting for a hug. They handle some unpolular forms of insurance, which brings in all kinds of customers. Some with big problems, some with small, and from what I've seen over the past three years they've always done their best by each of us. Don't worry yourselves over the negative remarks. The place is always busy because of all the folks they help, so if you feel that you've been overlooked while waiting for an appointment, stand up and ask. Added bonus! They have a bunch of different forms of care all in-house, think it even includes chiropractic now. Thanks for the years of help, VCC. read more

Recent poor experience with doctor Nassin Rahimi...Was confirmed that she had sent an order in for medication at my local cvs and later got called back and got a voicemail from an assistant that was present saying that the doctor never even made the order for the medication after it was already confirmed that she had done so while in the clinic so really disappointed with this and also felt really rushed overall,the only thing she did do was refer me to a specialist and made the appointment but that's it.Calling back to the clinic is really time consuming as they make you wait on the line for so long,as most of the time the waiting time is up to 30min to even an hour they'll have you there waiting for someone to get to you....the information doctor Rahimi provided to me was something I've already seen online before so for me not to even get the medication I urgently need sent out for me in store like I was told she had done...is disappointing. read more

Quick update- I still have not heard back from anyone regarding my complaints. Now my moms had issues with them as well. I thought VCC was big on HIPAA but I guess it's pick and choose, my moms private medical records were sent to a doctor office that hadn't requested them as there would be no need for that type of information. read more

I was a walk-in because I think I might have the flu, I feel like they dont try their best to try to see walk-ins even tho on the phone they say they welcome walk-ins. I am just disappointed, the waiting room was empty and all I could hear was girls in the back laughing. read more

I have never had worse service from a medical provider. Different people have called me and texted me and asked me the same questions over and over again. It appears that their right hand doesn't know what their left hand is doing. For that reason I have informed them that I will no longer be their patient because I believe they have displayed incompetence and poor recordkeeping. Most people I spoke to did not have a clue as to what was going on even though they had all of my comprehensive information on file. The wait time for appointments was extraordinarily long, and then when the appointment occurred the person on the phone didn't know what they were doing. Sorry, I hope you can improve your systems and services. read more

This Is my second pregnancy with VCC prenatal care , I am always on time or early to appointments I am 37 weeks pregnant , had an appointment on Friday at 5:15 I unfortunately am struggling with transportation and let them know I would be around 5 minutes late , well there was an unexpected accident on my way and I arrived around 10 minutes late Instead of 5. Since I ALWAYS have to wait 1+ hours to get seen I thought this wouldn't b a problem , well after my long drive I arrive and was seated in the waiting room only to be told I had to reschedule my appointment for another day. This is completely unacceptable Being this far along with a high risk pregnancy , this was very stressful and disappointing, as if the hour long waits when having an appointment wasn't bad enough , but I never complained until they gave me this reason too. Not cool. read more

Doctors do not follow up with you on test results. Actually, they often lose test results (i.e. they lost my mammogram results!). Prescriptions will be charged as refilled to your insurance provider indefinitely (whether or not you actually ever have a prescription filled). Doctors push meds... Oh and if you are anything but Hispanic...expect to be treated like a second class citizen. Would not give even a one star but that is the only way you can leave a review on Yelp. (It has taken three physician appointments to get one, necessary, medication refilled LOL..they will do anything to charge insurance companies additional fees). read more

This Is my first pregnancy and so far everything its working for me and plus is around my block. I requested to change doctors and right away they provided me different staff members to support my needs wich I love their services now , just the wait sometimes it's a hassle. read more

This is where I come to do my pregnancy check ups, people have been professional and a couple appointment mistakes here and there but overall I had a good experience. Except at the end of my pregnancy I have to do the NST's often and there's 1 nurse I believe named Karina, (Tall, skinny, gray hairs) that has horrible attitude and is always huffin and puffin when she sees my baby's print out. With shitty attitude asks me, have you ate and yes I eat before I get the test and she just won't answer and makes me feel uncomfortable. If this review was only about her, she would get 0 stars but then I don't wanna screw everyone else over a non profesional person. She needs another job that makes her happy. I really hope that this review can get to management and they can train her on some good patient service. Thank you everyone else that has great customer service and makes pregnant ladies feel comfortable. read more

vCC made things better they got me in and helped my condition. I appreciate that and need to give credit where it's due. Thank you VCC! I will be signing up with them for my insurance. Thank you VCC. read more

Above and beyond my expectations. Every time! It has a the feel of a small private practice. The staff is thorough and polite. The optometrist there is superb. Everyone you encounter makes you feel listened to and welcomed. It's always a breath of fresh air. Kids like them a lot. The front desk area always has cute aesthetics. read more

Kept me waiting on check in 20 minutes then told me that since I was 15 minutes late I had to reschedule. Wouldn't let my translator in either. read more

I want to give a shout out to Ruben, front desk assistant manager at the Valle Terrace location. He was so helpful and professional with what I needed to have done. He truly knows the meaning of going above and beyond! read more

People themselves are nice but the whole system is total junk which I would have to blame the leadership team as I've been in healthcare for 20 years in a leadership position and would never blame staff. I was given the wrong results of lab tests over the phone after a long wait, then they never made it to my portal after that. Still no idea why, probably lost them. They also called me that my appointment moved up by 3 hours on video call, so I waited, nothing happened for 3 hours so I waited for my normal time, then the doctor was late 30 minutes and couldn't operate a video chat. Pointless place to go. read more

If you need the basic bare minimal care this place is ok. Tips: 1. Expect to be seen 1-3 hours around appointment time 2. Do not use patient portal 3. pick up records in person or you will never get them, they only send them with many phone calls through mimecast then mimecast does not work 4. Always get a name when you call or you will be passed around read more

I received the most unprofessional care here. It's a little personal what I went to the doctors for but Doctor Rhodora Schaepe is very unprofessional. I went to the women's center specifically for an appt I had weeks in advance, and I had to take my baby to the appt . He is only 2 months old and Dr.Rhodora stopped providing me care because my 2 month old was crying. All he needed was a diaper change. She insisted on stopping the procedure and begging me to reschedule. Not only that but she told me "let's reschedule and maybe you can find a baby sitter". As a women's center, a doctor should not be impatient with a mother who doesn't have the resources to leave her baby with anyone else. She did not give me the chance to grab my baby, all she kept repeating was to reschedule and get a babysitter. When the Medical assistant came back in she told me that they couldn't make me an appt because they didn't have anymore for October and they hadn't opened up November's schedule. What kind of care is this? I am mostly upset with the doctors insensitive comment and decision to not provide me care because my baby was crying. I am new to the area and I was hoping to find a welcoming clinic, I did not feel welcomed at this clinic. read more

I'm happy to say dr rich,janelle and Maria were very warm welcoming and made my daughter feel comfortable with her eye exam thank you for going above and beyond to make her visit amazing thank you all so kindly tinishia owens read more

Worst clinic to ever attend .. you'll wait hours on the phone just to be placed on wait list and be called 2-4 days later .. THE WORST .. being pregnant and needing to speak to a nurse takes a week JUST to get through to someone and he called almost 4 days later Ridiculous I DO NOT RECOMMEND THIS CLINIC TO ANYONE WHO IS PREGNANT ! Go elsewhere please read more

I am in shock. I just called this clinic and the woman on the phone didn't hear or didn't understand what I was asking her, she asked me again and then just hung up. Does it look like if you are not speaking English perfect they can not help you? "Amazing service" read more

Esta clínica solía ser mejor que otras pero lamentablemente su expansion ha generado una mala atencion al paciente. Estan mal organizados, no hay comunicación entre sus departamentos, te hace esperar por largos periodos de tiempo en el teléfono, las citas no son a corto período, en fin, su servicio es pesimo. Solia ser demasiado bueno. read more

Three weeks ago I posted a review regarding Vista Community Clinic regarding the care they DIDN'T do, & the disrespectful nature in which they treated me. I filed a complaint with their Operations Department, the Health Department of California, & the Medical Board of California. My one & only request was a letter of apology. This is what I received instead: Dear Ms M***********, Vista Community Clinic's staff cares about the people we serve. We are committed to serving our patients with courtesy and respect. We ask that our patients and family treat our staff with the same courtesy and respect due to them as individuals and professionals. Our staff found your behavior on your visit to our clinic on May 26, 2017 to be disruptive and discourteous. Please be aware that Vista Community Clinic will continue providing medical care to you. However, if there is another incidence with our staff, we will no longer be able to serve you. Sincerely, Fernando M. Sanudo Chief Executive Officer I received this letter after letting Vista Community Clinic know TWO seperate times I no longer will go through them for medical care due to the horrible nature in which I was treated. I consider this letter to be border line harrasment. Not only do I consider this letter harrasement, but this letter also shows Vista Community Clinic's lack of communication & organization. There's a reason why HUNDREDS of people are unhappy towards Vista Community Clinic. There's a reason Vista Community Clinic has a 2 star review on yelp umongst MANY other horrible reviews on MANY other websites, & it's not for their respect & care of their patients. If Vista Community Clinic was truly concerned with the respect and care of their patients you would think CEO Fenando M Sanudo would find his time better spent fixing the numerous problems & complaints he curently has against Vista Community Clinic. Complaints that their patients have clearly made Vista Community Clinic aware of by posting their concerns & complaints on Yelp, but yet numerous of these complaints & concerns have gone unanswered & unnoticed. CEO Fernando Sanudo could start showing his claims has truth to it by standing by his statements he has made in this letter to me. By managing & addressing the actual concerns & complaints of his patients towards Vista Community Clinic that have gone unanswered & unnoticed. Verses sending letters out to scold patients for voicing their concerns. By CEO Fernando Sanudo's actions alone his concern is not with the patients through Vista Community Clinic, his concern is protecting himself along with his employees. You can't fix an issue until you can accept you actually have an issue, and according to hundreds of horrible reviews regarding the care & staff at Vista Community Clinic your actions show otherwise. One thing I know to be true; is when more than one person tells you the same thing, there's truth to it. Writting a letter claiming to respect & care for your patients & actully showing it are two different things. All your letter has proved to me is not your concern for your patients, it's the concern you have for your self & for your employee's only. Based on what I have personally experienced & read regarding Vista Community Clinic your letter is just empty words. It's one man's word (your's) against hundreds of unhappy people. I think I'll go with the hundreds unhappy people Fernando. I would address you as Mr. Sanudo but unlike you (based on you statement "respect due to them as individuals and professionals") respect is earned not given, & you have not earned my respect in any way based on your response for my concerns. It might look good on paper Fernando, but your actions show otherwise. read more

I was going through VCC for my first pregnancy and it ended up being a missed miscarriage. The clinic didn't contact me to offer me help or consultation they just forwarded me my lab results that said my pregnancy was not viable. I then called over and over trying to find a nurse or a doctor who could explain these results to me and someone finally got back to me 7 hours later. They told me that they usually never send results without calling to explain but with how VCC is I doubt it. I later had to undergo a D&C and had a slight infection after, I was treated for the infection but was told to visit my doctor the next day. The next day I went to see Maria Quan about what I experienced and she said that I should get a second emergency D&C done but only by her on a specific date. She didn't exam me and refused to give me an ultrasound, she simply insisted that my reproductive health wouldn't recover unless I went to her to get this second surgery. Thank god I didn't listen to her, as she didn't even care to look to see if I in fact needed surgery. I'm now pregnant again and my reproductive health is absolutely fine, without the "help" of Maria Quan. read more

Do not waste your time. The absolute worst scheduling anything or getting the care that you actually need.

Finally received my lab results in the mail today thanks to the nice person who I was texting with from VCC this week. I Asked her if they could be sent to me and she said she would and she did. So I appreciate that and that part is resolved..It would be good if it could also still be uploaded, but thank you for that. read more

Okay, I've had my share of "surprises" in my time, but this place knocked me on my bottom. Funny, before I had to leave an 11k monthly paycheck due to starting treatment, I was paying huge sums of money into my medical ....and never EVER received the awesome care and professional service that I now get from VCC. From the Dental teams to medical teams. I am so impressed. They really care about their patients. And it shows. Thank you VCC. It is sad that I had to go through bankruptcy and go on medical to find such excellent care. I'm just glad I found you. Thanks !! read more

This place is horrible. No one is one the same page at this facility, maybe have a weekly meeting so everyone knows what the policies are and whats going on. I swear 90% of the staff have a 1st grade education. Doctor told me over the phone to come in person to sign medical forms and that they are open til 7, got off work to swing by only to find they close at 5, came the next day to sign them and they told me it would take 10 business days to process and oh the medical records department is closed on the weekends. Who the fuck runs this place, my 12 year old niece could do a better job if she was in charge. Doctors telling you one thing, Every MAs telling you a different answer to the same question , Nurse practitioners telling you "im sorry we cant do that" to something the doctor said they can do. Surprised no ones died coming here... atleast that we know of read more

My sister goes to the women's center for her checkups/ultrasounds. Just earlier today she got a phone call from a woman, we couldn't understand her name but it sounds like "Rosario" or close to it. My sister was asking for the available dates and times, because she works mostly weekdays she needs a day and time when she can go out for her break. The woman on the phone, starts to sound annoyed and agitated about the questions. Why do I know? She was on speaker because my sister was getting upset as towards the woman. And because she's pregnant of course her hormones are all over the place. Maybe train your front staff about being more friendly especially on the phone. By the way, this has happened two times now. Same clinic, same experience about a phone call. read more

Today was my daughter's 4th visit to see Dr. Ghosh in Pediatrics. I initially didn't want to come to Vista Community Clinic at all, but ended up there as their pediatricians were in the realm of my medical group on my insurance. I was pleasantly surprised to have a good experience the first time with my newborn, and therefore chose to see her upon each subsequent visit. Per the clinic COVID rules, we are STILL not allowed to have our partners in the exam rooms with our children, which was fine, but now I wish my husband would have been with me so he can corroborate my story and make me feel justified in my experience. The visit started out fine, with a routine exam and some commentary about developing good sleep habits at 4 months of age (suggesting the "drowsy but awake" and "cry it out" methods that are not for every baby but doctors ALWAYS push for). She even gave a suggestion for weaning my baby off night feeds because that's what she did with her own child and said she "had to go to work the next day" so she had to get more sleep herself (so I questioned to myself whether she did this to benefit herself or her child). Then Dr. Ghosh as if I had any questions, and I was trying to elaborate on what she meant about independent sleep (having my baby be able to wake up at night and fall back to sleep on her own). I think the word "independent" threw her off for some reason. I asked if a 4 month old baby can biologically possess the tools to sleep independently, as I had shared that my baby really only takes successful naps in my arms. She looked at me puzzled and replied in a rude tone, "Meaning?" and I tried to explain myself a little better by asking the same question in a different way. She then kind of shook her head and said she didn't understand what I was meaning by that but that my daughter NEEDS to learn how to put herself to sleep. Mind you she used the word "need" twice in our conversation. Yes, ma'am, you are the expert on what MY baby needs. Finally, I said I had one more question. I asked her, when my daughter sleeps or nurses, why does the back of her head get really hot? I had read that babies lose heat through their heads but my daughter's sweaty head concerned me so I wanted to ask about it. Dr. Ghosh bluntly told me that it's fine, my daughter is healthy and so to not worry about it. I made a joke like, "Oh good, it freaked me out!" and she again very shortly told me, "No it's fine" without explaining ANYTHING about why my baby was doing this, about the science behind this phenomenon, NOTHING. Then she went on her way. Overall the visit felt very short, rushed and like she didn't want to give me the time of day to discuss my concerns about my baby. I don't know if she was having a bad morning (we came for a 9AM appointment and the clinic opens at 8AM, so she couldn't have seen too many patients before us) or what, but I found her demeanor rude and dismissive. Also, considering she's examined my daughter at least 4 times now, she introduced herself as if she'd never met us before (a "nice to see you again" would have been more appropriate). I am kind of stuck with Vista Community Clinic for now, but will not be seeing Dr. Ghosh again. Her attitude today was a turn-off and I did not appreciate being dismissed like that. I am a new mom trying to navigate this crazy new world of parenthood and question every move I make, and it would be nice to feel like my child's doctor wants to make sure I am leaving her appointments with tools in my back pocket and confidence, not feeling like a number on checklist. UPDATE 7/8: My daughter had vaccines given at this appointment. I was not informed of possible vaccine reactions or what to look out for, neither from Dr. Ghosh nor the Medical Assistant. There was nothing written on her medical paperwork from her visit, either. We awoke early the next morning with my daughter experiencing a low grade fever, for which I was not prepared. I work at a veterinary hospital and we always inform our clients of their pets' possible vaccine reactions and am appalled this doesn't translate to the care of babies at VCC. read more

I have been a patient of Vista Community Clinic since I was a teenager. I now have 2 daughters that are patients as well. I am so satisfied with the service we have had. They are always trying to accommodate my schedule. The manager Marisol is very caring and truly cares for her patients. My daughters recently saw Dr.Hartford in peds and let me tell you she is one of a kind!She is one of the younger doctors but one that handles her patients with kindness and concern. My kids loved her felt so comfortable with their checkups! Gina from the appointment center was very kind and answered all of my questions. I couldn't be happier with the service I have had since 13 years ago. Thank you Vista Community Clinic for not only taking care of my health but my daughters too. read more

May 27th found me at the Vista Community Clinic. These nice folks were professional from the time I drove into the parking garage until I left to go home. I sat in my car...they called me on the phone just as they said. my temperature was checked, several appropriate questions were asked. I was then escorted to the optometry dept. The technician was thorough and professional. Then on to the highlight of the day. Visiting with Dr. Ryan Rich OD is always a positive experience. Energy and enthusiasm along with quality service describes him best. I could not be more pleased. Dr. Rich is the best. Thank you Dr. Rich and VCC. Buell (Sonny) Stires read more

The worst! I am sitting here after waiting ten minutes since my appointment Time and I made sure to be early and I'm sitting here before anyone will acknowledge me as there's 15 girls behind the front check in yet nobody can help me. So I have to sit here in this lobby as they have this tv on loudly in Spanish is this for real?! read more

I've been trying to get my mom's medications refilled for about 3 weeks. I've gone inside the clinic for assistance and the doctor has not sent all the prescriptions as she said she would. Hopefully someone can reach out to me soon because this isn't right. read more