Very clean, pleasant place. Everyone is helpful and also pleasant. I've been here several times…read moreand always very prompt and pleasant. Never had any issues, always took care of me whether emergency or appointment or walk-in. I am so glad they moved into the neighborhood; they are just around the corner and my preferred place to go.

I have been with Scripps for a very long time…read more I have a lot of health issues and I normally go in person to make appts. My husband told me I got a letter in the mail stating that I was writing messages in my portal to my Drs. I thought the portal was used as a extra tool for Scripps when you do not go to appointments for your health and concerns. They threatened me that they would kick me out of Jefferson if i wrote anymore messages. Don't I have any patient's right for my healthcare to use the portal for questions and concerns when appointments are over two to three months in the future? I felt threatened and abandoned especially that I was recently discharged from the ER and needed some answers from lab work which I feel was not given by the ER Dr. On top of that I got a letter in my portal about missing and no show appts which I go all the time because I have other people drive me there so why is there such a mess when I feel I am threatened? Does anyone else have this experience with Scripps at this time with communication on portal, mail and no one replying to their messages on portal? Has anyne else been threatened to be kicked out even if they go to all drs appts on time and ask qs about their health???? Isn't that what Drs and nps are there for to help you and take care of your concerns in a professional manner???!

Everything was great nice staff got me in and out with no issues and my prescription was ready…read moreright away. This is a place to come. We were on vacation and away from our home. Thank you to everyone!

Arrived early. Got in early. I prompted the visit online so PA was familiar with visit. That info…read morehelped to expedite the visit.

I wish I could remember the super nice Doctors name, but it's been a couple weeks. She was…read moreterrific, friendly, communicative and super helpful. The staff who greeted me also incredible, friendly and accommodating! They checked me in, called when my time to arrive at as nearing and again, super nice. Unfortunately not my first time needing this urgent care, but each experience has been great! I wish I could use them as my primary !

The customer service experience has been far from satisfactory. My daughter has been to this urgent…read morecare on three occasions, and each time they had incorrect insurance information on file. I recently called regarding a $210 bill for a visit in December 2025 because they were claiming our insurance did not cover the visit. After spending approximately 20 minutes explaining the situation, it became clear that they had the wrong insurance information. The representative I spoke with did not seem to understand the issue and said she would call me back after looking into it. I never received a call back. Later that same day, my daughter became ill and needed to be seen. When she arrived, she was told they would not treat her until the outstanding $210 balance was paid. Despite the fact that the billing issue appeared to be the result of their incorrect insurance information, I paid the $210 so my daughter could receive the care she needed. Having to pay a bill that we were actively trying to resolve, particularly when the underlying issue was incorrect information on their end, was extremely frustrating. After three visits with the same insurance-information issue and this experience with billing and customer service, we will not be using this urgent care again.

1-star is way too much for this terrible place…read more Called in on a Thursday night at about 7:45pm since they were the only Urgent "Care" facility that was open last 7pm. They told me they closed at 9pm, no mention "be here by 8:30pm". I should have known that this place is of questionable quality because I asked the receptionist (I think her name was Kenya but not 100% sure) if they take a certain insurance company; she started to tell me "if it's MediCal, no". I told her SEVERAL times that MediCal has nothing to do with the McHardy insurance as this was an insurance company provided to a full time employee of another local hospital. She finally stopped mentioning MediCal. Arrived at 8:27pm, parked the car at 8:29pm, walked in at 8:30pm, the receptionist (again, I think her name was Kenya), started talking to my wife (who had a very painful ear infection) at 8:32 where she told us "we aren't taking any patients after 8:30pm, you are welcome to stop by tomorrow at 9am"!!! I begged her to reconsider since there is no mention anywhere about this policy plus it was...8:32! You should have seen the cold face, the lack of caring, the lack of compassion for our situation, treated you like a piece of meat, not like a human being in need.... What a terrible operation. See attached pics of the lack of mentioning anywhere if this policy plus the cold-hearted answer of the business owner to another reviewer who encountered the same situation as we did, along with many others who found out THE HARD WAY, how cold hearted this place is. DO NOT BOTHER GOING TO THIS PLACE; I can only imagine the level of care they provide when they treat you so coldly, so inhumanely. I left a message for the "manager" Arianna Myers; I will refrain from editing this and/or further commenting on this review until I hear back from her and not receiving a typical canned response from "Steve the owner".... Meanwhile, we had to leave with still a very painful ear infection because "we were not talked to by the receptionist until 2 minutes past their, supposedly, deadline"...

Please save your wallet and your time. The doctors may be nice but their billing department is NOT…read morecompletely ignored me when I tried to call them about my bill. They charged my card AMEX card anyway. Called left a message a couple of times never got a call back. The type of care you're getting for the price they charge in a five minute visit really highlights this broken health system we have going on here and this place takes full advantage of that. I came in for an infected finger thinking I was only going to pay a 30 dollar co-pay that is why I agreed to signing documents. Now I wish I would have dealt with this myself or gone somewhere else. The problem is they end up billing you more later so you don't really know how much you're really actually going to pay until later. The front desks acts like they don't know anything so they end up sending you to their billing department who never answers the phone because I'm probably one out of many with this complaint. Please look at the one-star reviews don't go here!

Called the 858 number listed for the Vista location and the representative had to transfer me…read more After call transferred waited over 5 minutes still no answer. . ? Just a simple question of whether I need to schedule an appointment for blood draw. Company DEFINITELY needs to hire more patient service representatives to answer

I'm really grateful that UCSD has opened an urgent care location here. I took my daughter to the…read moreUCSD Express Health location in Encinitas and they were at capacity. They recommended that we go to the Vista location - it was only about a 20 minute drive. The place was completely empty and the staff was super efficient and very thorough!

No pictures because it's a medical facility and I'm not comfortable with it…read more... If you're a scripps patient, this is a great option if you can't get into your doctor soon enough. They handle minor illnesses, injuries and even sports physicals. You can use the 'I'm on my way' checkin option on the scripps app to cut down on the wait time. We ended up going to scripps urgent care because what we needed to be seen for was out of their scope, but everyone we interacted with was very pleasant. 4 stars

I like this place because, so far, we have had a great time with our amazing female doctor, but I…read moredont like that parking costs money after 1 hour. C'mon....this place wouldnt be in business without patients, so stop charging for parking

I came for the first time to initiate care and as someone who has a fear of doctor's offices, I was…read moresurprisingly calm here! I was seen by Dr Nancy Chang & absolutely loved her! She is so sweet and kind. The nurse that helped me before the doctor came in, I believe her name was Daisy (I could be wrong, but I hope I'm not) was EXCELLENT! She made me feel so comfortable and safe. I've had bad experiences at doctor's offices from a child to adult, so my fear of them causes me to have major anxiety before any appointment. But after speaking with not only Daisy & Dr Chang, but the front desk women too, I felt so at ease! Since I was a new patient I did have to call prior to get set up, which was a quick and easy process with whomever the man was that helped me. The inside of the building is big & extremely clean with plenty of seating. I would recommend this office to anyone, & definitely recommend Dr Nancy Chang & her staff!

I have used twice now and can honestly say great experiences, highly recommend!…read more* Through my chart app you get an approximate arrival time and you state when you'll be arriving that gets you on the list while you head over which I really like cuts down on unnecessary waiting room waiting, I'd much rather be waiting in my car that extra 10 mins etc. * The service has been very friendly and competent which is on par with typical Scripps experiences most always positive. * Thank you Scripps HealthExpress!

Haven't needed to utilize the emergency room in years, but last week I was hit with a kidney stone…read moreand the staff was absolutely phenomenal. From start to finish. Everything was top-tier 6 out of five stars!

I recently visited Scripps Emergency Room after crushing my finger in a car door, resulting in a…read morefractured fingertip. While I was in a lot of pain, I also understood there are patients with far more critical emergencies, so I was prepared for a long wait. Instead, I was pleasantly surprised. From arrival to X-rays, diagnosis, pain medication, splinting, and a prescription, I was in and out in about two hours. The intake process was efficient, and I especially appreciated that the staff prioritized getting me evaluated and comfortable before collecting my insurance information. That patient-first approach spoke volumes. Dr. Subramani was kind and took the time to explain my injury and treatment plan. To top it off, I received a follow-up phone call afterward to check on my recovery, which was an unexpected and much-appreciated touch. Emergency rooms often get a reputation for long waits and impersonal care, but my experience was the opposite. I'm grateful to Dr. Subramani and the entire team for providing such efficient, compassionate care during a painful experience. Highly recommend.