I was here for therapy after surgery. Everyone in all departments were great.Nurse were friendly…read moreand prompt.I have no complaints . Doctor's, PT OT AND RECREATIONAL therapists were great.

My grandfather was put in here after he was released from the hospital because of a heart…read morereplacement surgery. They were super kind and really cared and updated us about how he was doing. The care he received was on point and very professional. The people that works there are very professional and kind.

Although staff is courteous and seem knowledgeable and competent, there is little to no…read morecommunication once you're in a room. To sit for close to 2 hours with no info/update on tests and scans seems wrong.

I wish I could give zero stars. The dr did not listen or provide any valuable care. It was a…read morecomplete waste of our time and escalated our emergency instead of supported or helped.

Dr. Ellis is a wonder. She has been my PCP for many years and she now works here at the Mayland…read moreClinic. She is so thoughtful, thourough, and has an incredible bedside manner. She explains every test result in layman's terms without having to be asked. It's not easy to find a doctor of her caliber any more. The office staff are equally great to deal with. The nurses go way above and beyond to help you feel comfortable doing everything they can to be of help to their perspective doctors. Never a long wait in my experience. That's wraps it up.

Full disclosure: I am a VCU employee but I am not a medical professional…read more I get all of my medical care at VCU-MCV and I could not be happier. I see Dr Ham at Mayland for treatment of migraines. She and her staff are top-notch and I feel I am in very good hands. The Maryland facility is easy to get to (access, easy parking) and the administrative staff make check-in and check-out a quick and easy process. I have never waited more than 10 minutes in the waiting room before getting to see the doctor.

I cannot say enough good things about this neurology center and the care I've received here. I've…read morebeen a patient since 2017, and from day one the experience has been nothing but positive. When you arrive, you enter downstairs, and the check-in process is very efficient. They have multiple check-in windows, so things move quickly. The staff provides a map, clearly draws the directions you need to go, and circles your room, which is incredibly helpful in a larger building. They also give you a tracker to clip onto your person while moving throughout the facility, just in case you get turned around. There is also a large amount of parking, which makes arriving stress-free. The entire building is beautiful. There are plants and artwork everywhere, and it is very well lit with a strong emphasis on natural lighting thanks to the many windows throughout the space. There is seating available as you walk through the building, as well as multiple waiting areas, which makes the experience comfortable and welcoming rather than overwhelming. Most importantly, my neurologist, Scott Haines, is absolutely wonderful. He is knowledgeable, thorough, and genuinely cares about his patients. He takes the time to listen, explain everything clearly, and ensure you feel confident and supported in your care. His entire team is just as amazing--professional, kind, and attentive. If you are looking for a neurologist you can truly trust, I highly recommend Dr. Haines and his team. I wouldn't trust my case with anyone else.

Dr Jessica frankenhoff is a butt of a wrist doctor. She double books her patients…read more They way she handle my mom her surgery I have not disliked a person and doctor so much. Waste of time get another doctor. We did

This is an attractive and fairly new medical center west of Short Pump. It houses Virginia…read moreOphthalmic Facial Plastic Surgeons, Virginia Physicians for Women, Richmond Plastic Surgeons, and Richmond Gastroenterology Associates. It is very close to I-64 and five minutes from Short Pump Mall via West Broad Street. The building is well maintained, welcoming, has hallway restrooms, and elevators. Everything is handicap accessible. The parking lot outside is very large and seldom has more than a dozen cars in it.

From the owner: West Creek Surgery Centerread more

From parking to end of appointment everything & everyone was gracious, professional, & patient with…read morepatients. I have always been treated well here

Dr. Hospital Expertise- 0 This is supposed to be a facility…read morewith qualified trained professionals. They gave my autistic son an injection without properly explaining how they were going to do it, where and when. He was in the midst of a psychotic episode. He pushed the staff member away. They should have waited for de--escalation. They came from behind; He tried to get this staff member away from him. This so-called professional staff pressed charges. This staff member has no clue how to handle an autistic individual. They do not like to be touched. This staff member should be fired or remanded for additional training. Is your hospital going to press charges against all individuals in the midst of a behavioral meltdown? This specialty is supposed to be a professionally trained staff. Buyer beware!

My 92 year old mother was a patient at HDH/Forest for 10 days for CHF and AFib. Firstly, she was…read moreadmitted to an Oncology/Med Surg Unit for heart issues and did not receive a telemetry box for at least 18 hours. The nursing / hospitalist care was horrific. She received too much IV Lasix by day-3 and was weak, shaky, and severely dehydrated. Nurses were instructed by the cardiologist to give all her meds before her Cardioversion and she didn't receive any (including her blood thinner). Also, when one of her blood thinner pills fell to the floor, the male nurse told her she could skip it for the day. She was left alone in her room at the end of the hall with the door closed tightly when she became disoriented, agitated, and confused. One morning, her 9am pills were still sitting on her table at 12:30pm bc the nurse didn't make sure she took them (when she was confused). When the "nurse" was confronted about her untaken meds and the door being closed, she put her hand in my face and walked away stating she was "going to give me a minute". She had to use the call button repeatedly to ask for help reaching her food tray, only to be ignored, and finally received help when the hospitalist came in her room. She did not receive any hygiene or oral care unless I asked for clean sheets, washcloths, and towels, and then I did the care for her - not the employees. Apparently, hygiene and oral care is no longer a routine part of nursing care and patients can go days without it, unless they have an advocate to facilitate it. Every day she was a patient at HDH she became weaker and had more issues. Finally, there was a huge cockroach in her bathroom that I smashed with my shoe. The nurse manager argued that it was a water bug...it was NOT. This is actually the second time I've seen a cockroach in this hospital. I have vowed to never return to this God-awful facility and have asked my family (and you) to go somewhere else if they want to live. For a previous ER Visit for my 92 year old mother with CHF and shortness of breath (on 12/16/25), the ER physician told us that "her case really isn't an emergency because the ER is for traumas, gun shot wounds, and heart attacks", but he proceeded to give her IV Lasix and admit her for CHF. Ugh...really? His personality was not suited for emergency medicine.

Picking a hospital to deliver your baby at always comes with concerns about if you picked the right…read moreone, what happens if something goes wrong, etc. I toured a few hospitals and ultimately decided on Henrico doctor's because it just felt right during the tour. Given everything that's happened recently, I was a little nervous, but we are so glad that we chose to deliver here. I was unexpectedly hospitalized with pre eclampsia at 36 weeks. The doctors and staff kept me overnight for monitoring and decided I needed to have my baby. They made sure they educated us on all of our options and step by step what the plan was. My delivery was so much less stressful than when I had my son, even though it wasn't exactly an easy birth. All of the nurse staff and NICU nurses/doctor were in the room ready in case they were needed, which they were. A nurse stood by my bed holding my hand calmly explaining what was going on with baby so I wouldn't panic. The neonatologist has my partner call me on the phone to discuss what exactly was going on instead of trying to have a sleep deprived person try and relay everything. They also got us set up with their app to monitor our baby 24/7 in the NICU. The nurses did everything they could to get vitals on me overnight but not wake me. They regularly checked in to make sure I didn't need anything. If the camera for baby was moved or turned off because of diagnostics, the nurses called the NICU to have it put back on. Every place has a few bad eggs but our experience here overall has been so amazing in so many ways. Diane in the NICU has been the most comforting nurse to work with while our baby girl is staying there. Our first night hospitalized, Meagan made sure to check on us regularly, keep us informed on everything and answer any questions, and just good off with us some to help us relax. If you're on the fence about this hospital for delivery, you can't go wrong. We are forever grateful for everything and everyone here during this experience. Update: My daughter was in the NICU for almost 3 weeks. They had just opened back up so we were slightly nervous. They have an app for you to watch your baby when you can't be there. The first neonatologist we met was great at explaining what was going on and giving a clear treatment plan with the goals she needed to meet. After a few days we had a different neonatologist who also was great and even said we could be a little more forgiving with her goals so we thought maybe we'd get her out sooner. We had to call up there a few times to ask them to turn on the camera as it had been off for hours. After repeatedly having issues and being upset after a meeting with the occupational therapist we were assigned, I spoke to the director of the NICU. She was so understanding and met with me every day or two for a week to check in. We came in one day and had a third neonatologist. Their plan was different than the other two and my fiance and I just got very frustrated. The doctor talked to us to see what the frustration was and what they could do to help. Throughout her stay there were a few miscommunications, however overall we were very happy with their care for her. Leanne was her nurse for the last few days and she was fantastic! She left us little notes on her swaddle to let us know how she had done at her most recent feeding/check in. When she walked us out to the car she gave us a hug and told us to keep them updated. Except for one nurse that answered the phone when we called once, everyone we met in here was very caring. I changed my review to 4 stars only because it was very frustrating having the camera off a lot or it wasn't working.

The lab has poor customer relations skills. Electric sign in is not monitored and assistance is not…read moreprovided. Sat while many many others were helped and found we were not fully signed in. No one noticed that all others were helped and we still we left sitting and waiting.

Useless and ignorant and pushy front desk staff, wait in line, don't wait in line, go to a…read moredifferent office, difficulty locating records, scheduled bloodwork appointment 3 months in advance, bombarded with dozens of emails to confirm appointment. Directed to go downstairs, that office said to go back upstairs, then had to register as a walk-in. Absolutely no coordination! My time was wasted.

Dr. Boggs is a wonderful young woman and physician, and an even better diagnostician. She's…read morefriendly yet firm in challenging you to live a more healthy lifestyle.

Dr. Boggs is a wonderful and caring doctor. So glad I have her. This entire center is run well and…read morevery comfortable to come to.

I came in really sick, visiting from across the country, and appreciated how easy it was to get in…read moreand out and how courteous every single staff member was. The doctor I saw was experienced and attentive. Part of why I chose this business is having lab, X-ray, and Rx on site, as I did not want to run around town. While my wait was longer than I'd have preferred, I knew I was risking coming in at noon when some providers may be at lunch, but I was still in and out in about 1.5 hours without having to make other stops.

I came in today for an occupational injury.I was dealing with a personal situation and there was…read morean employee who was very rude. I am 68!yrs old she was loudly tell me to go to my room. I was not speaking to her. She appeared racist in nature and I was in short pump. She loudly states if I did not go into my room she would put me out. I needed to talk to the radiologist about a personal matter. I am a professional nurse of 42 years. I have never spoken to anyone like she spoke to me. I am not sure where patient First gets these racist employees this is the second instance at another location. I will never spend another dime with this company. Neither will I allow another one of these racist individuals to disrespect me. I have insurance, ABLE TO PAY FOR MY SERVICES I DEMAND RESPECT.......,