The vets and staff at Blue Pearl were incredibly kind and helpful when my fifteen year old dog wasn't feeling her best... they triage their patients, but we didn't need to wait long at all since there weren't too many people/pets ahead of us the day we went. I think the most comforting part of the visit was how communicative and thorough the staff and vet helping us were. It's always stressful when something might be wrong with your pet, and it's especially stressful that vet clinics are doing curbside service through COVID and you can't be inside with your pet, but Blue Pearl's professionalism and hospitality made me feel at ease and that my dog was in safe hands. I've seen some other reviews complaining about wait times so I just hope that anyone reading this understands that Blue Pearl triages patients... they're very helpful in providing guidance and advice for other clinics you can visit if need be. read more

Went here because my dog ate a mushroom on a walk. It did not seem they cared about animals in general and offered us no care. Walking in costs $300 and we were told they can't do anything other than have us call poison control or look up on a Facebook group. We also were told it would be a 4+ hour wait. Do not recommend whatsoever read more

[[HIGHLIGHT]]Staff was really great and I was happy with the care[[ENDHIGHLIGHT]] BUT prices were astronomical. It's very unlikely that anyone will walk out paying less than around $500. I also found out after our visit that Blue pearl is owned by the Mars corporation. Corporations buying up vet practices is part of why vet costs are so high and people are having to make the heartbreaking decision to give up their pets or not own one at all. If the staff ever decide to open up their own practice I would be happy to support them, but will be taking our pup to MSPCA in the future for any care that can wait through the 20 minute drive. read more

[[HIGHLIGHT]]I'm heartbroken and extremely disappointed with the care my dog received at this veterinary office.[[ENDHIGHLIGHT]] Our dog was misdiagnosed with arthritis when the actual issue was bone cancer. We had a procedure that costed us 1,00$ that was not going to help our dog. He then proceeded to get worse. So we went somewhere else. We were given devastating news an advised to put him down from the Angel Memorial Hospital, which we weren't prepared for and caused our family stress, sadness, and grief. I encourage other pet owners to seek other vets instead of going there. read more

My senior small breed dog just had major, and tricky, abdominal surgery - non-emergency scheduling (but getting towards an emergency rapidly) - at BluePearl in Boston. [[HIGHLIGHT]]Dr. Cleveland was the surgeon, and he was fantastic as was everyone else - from the cashier to the vet tech Katelyn, Jessica to well everyone.[[ENDHIGHLIGHT]] And the place is nice - renovated, not some dump. Sounds silly but my dog is like my child, so I liked a nice place to worry about his life. [[HIGHLIGHT]]They text you a photo and detailed update post-recovery.[[ENDHIGHLIGHT]] I'm not gonna lie, dog and cat surgery and other major work is very expensive in the Boston area. BluePearl isn't the most expensive, and they did not add on any 'junk' fees to our (very detailed) invoice. Everything in our area is expensive, and these people have to pay rent here, pay employees, etc. If you have pet insurance, or otherwise will not be shocked by what pet surgery costs around here, I highly highly recommend BluePearl in Boston (right next to Somerville) and also in Waltham (near Costco.) read more

PLEASE AVOID THIS PLACE!!! I took my dog to BluePearl after finding out he has crystals in his bladder. My dog was straining while peeing and barely any pee was coming out. The female doctor told me he needs an emergency surgery or he will not make it past 24 hours. I told her I could not afford the surgery (about $10,000) and that I was taking him home. She said "it's very inhumane of you to take your little fella home when he is in so much pain." I felt this was unprofessional and heartless for her to tell me this when she clearly saw that I was upset. My dog DID make it past 24 hours.. it had now been 3 weeks and he is recovering. For anyone out there, please do your research and ALWAYS look for a second opinion because this place only wants your money. Ps. The receptionist were very nice! Only positive thing from this place. read more

I wish I read these reviews before I continued to go to BluePearl for a year for my dog's chronic condition. They truly only care about getting as much money out of you as they possibly can. 2 surgeries (6months apart for bladder stones) & countless follow up visits (all with bloodwork/ultrasounds & other 'necessary' testing) we have easily spent over $20k at this place the last year. To add insult to injury, we went in earlier this week for our routine check in & was thoughtful enough to look at the invoice & ask why it was so much more expensive this time around. The technician was visibly uncomfortable & said she would ask - while she did I found a previous invoice from January & confirmed that each blood test/ultrasound & urine analysis my dog had 4 months ago had DOUBLED in price. DOUBLED. 'I just hand you the invoice, I don't make the prices' was the response I got from the technician. Honestly, we would be willing to spend any amount of money on our dog if we felt his best interest was at heart - but the staff here (with the exception of the front desk & Dr Sunlight) are cold, rushed, don't seem to genuinely care & are consistently testing waters on how much they can get you to pay. Save your time & go to Angel. They may be just as expensive but they're genuine & want to help you/your pet. Not just make money. **Update: went to Angell for another opinion & the internist was shocked that Blue Pearl jumped to full blown surgery twice - 6 months apart, for our dogs bladder stones. Explained there are a variety of other procedures that can be done before resorting to surgery & we'll be using surgery as a LAST resort moving forward. This just further proves to that BluePearl truly just wants your money & will go the most expensive route regardless of what is best for you or your dog. read more

[[HIGHLIGHT]]This Emergency room has such an amazing staff! so friendly and helpful to our dog, thank you all for all you do.[[ENDHIGHLIGHT]] read more

Update. Blue pear reached out to me. They seemed sincere and concerned about this experience and are making changes to have a better best practice process for pets administered and enema. I will return in the future. Common sense and caring for a positive outcome. They gave my pet an enema and handed her back ,crated mins afterwards. I asked," shouldn't we wait till she has a chance to go" i was told oh no she will wait till she gets home to use her own litterbox." I questioned the tisk if her going trapped in her crate on tge drive home, was told repeated thar she wants to wait. I was correct she went in her crate covering herself in feces. It went everywhere in the car. I called snd they couldn't care less. They got the $325 read more

Unfortunately my American Eskimo puppy Ollie broke his leg and we were referred here for treatment by our regular vet. Because of COVID-19 I haven't been inside so I can't tell you much about the facility, but I can let you know about the care and attention that we have received. What we really liked about our experiences-- We generally go in on Tuesday afternoons and have seen the same nurse three times. She is amazing and my dog is obsessed with her. I really wish that I could remember her name but she's very good with him and makes a bad situation a lot better. We also really liked his veterinarian Dr. Cleveland. As someone who has never dealt with a dog with a broken leg and had no idea what the healing process would look like, he took plenty of time to explain our options and the outcomes of our choices. Especially because we can't go in with our puppy, I really appreciate him being so thorough and patient. Checking out has been very easy and prices are not totally outrageous. What we haven't loved Dealing with some of the staff at the front desk. For starters, when I called to make his first appointment the lady on the phone really didn't seem to be listening to me. She put in my puppy's name incorrectly, among other things. Additionally, we had an issue with one of the casts (which happens and is totally understandable with a tiny puppy who is very high energy) and brought him in to his regular vet, because he was crying, who told us that she thought the cast looked like it may have slipped. We got the cast done on Tuesday and called Blue Pearl on Wednesday to try to get it looked at after seeing his regular vet. The first time we called the lady on the phone was awesome and told us to come in when we could and call before we were on our way. A couple of hours later we called again and spoke to another person at the desk, she recommended that we didn't come in right away and that we just send some pictures which I thought was strange seeing how our regular vet recommended that we go in. I really wish that she had taken our concerns with the cast more seriously and we truly would have paid to get the bandage changed if it would make our puppy more comfortable and give us some peace of mind. Well today his cast totally came off and we had to go in to get a totally new bandage. We spoke with Nancy (I believe) and she was very sweet and helpful, and I wish that everyone on the phone was like her. They put in a new bandage for no charge which was really appreciated. Overall I can't imagine working the phones at a 24/7 emergency pet hospital is an easy job and I understand that it's probably very stressful, but some of the interactions I've had just made me feel like I wasn't being listened to at all. Okay sorry for writing a novel, but I think it's important to hear from other pet parents who have had to deal with this kind of stuff. TL;DR Really great medical staff, is pricey but I didn't feel like I was being pushed to do any expensive treatments, and some of the front desk staff are great and others are not so great. read more

BluePearl Pet Hospital - Sleepy cone-head puppy - Veterinarians Near Me - Boston, Massachusetts

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We came to BluePearl after my small dog's nail was damaged and bleeding. Because of the pandemic, we called when we arrived in the parking lot and were quickly met by someone who looked at their injuries. They were transparent about wait time due to critical cases, which we completely understood. After an hour, my pup was taken in, cleaned up, and bandaged, and the vet called with an explanation of the situation and care. About 30 minutes later my dog was brought out with medication, our bill, and a cone. Very safe, kind, and quick for our specific dog's issue. I'd recommend this location. read more

BluePearl Pet Hospital - Veterinarians Near Me - Boston, Massachusetts

I was referred to BluePearl for diagnostic care for my senior cat, who's lost a lot of weight. I came in knowing it would cost almost $1,000 by default, $650 for an ultrasound plus over $300 for a consultation with an internal medicine specialist, Dr. Carrie Cavett. [[HIGHLIGHT]]The technician was very kind and welcoming, but also gave me a $1,600+ estimate, saying Dr. Cavett had looked at Mimi's records and felt she needed two additional tests (sight unseen, prior to doing the ultrasound).[[ENDHIGHLIGHT]] [[HIGHLIGHT]]When I finally met Dr. Cavett, I found her manner really difficult to deal with.[[ENDHIGHLIGHT]] If she wasn't *trying* to maximize revenue, including by telling me that half of cat owners in my situation would get a biopsy now to be 100% certain that it wasn't just IBD, she sure sounded like she was. (She later admitted she wouldn't do a biopsy in this situation if it was her own cat.) [[HIGHLIGHT]]I felt pressured and guilt-tripped, like anything I declined to do made me a cheapskate bad cat mom, even though I told her almost immediately that I'd been traumatized before by over-treatment of very sick cats that had caused them needless suffering.[[ENDHIGHLIGHT]] I'd like to think Dr. Cavett was having a bad day, or we just misread each other, but she completely lost my trust. [[HIGHLIGHT]]Even conveying basic information, like what a "novel protein" diet entails, went awry (she brought up kangaroo meat).[[ENDHIGHLIGHT]] It'll be hard for me to ever come back here again, despite the fact that a BluePearl (Waltham) eye specialist had previously treated Mimi, and I loved her. read more

My poor senior pup Bea started acting odd which then progressed to multiple seizures over a very short period of time. I have taken another dog there for a surgery consult and was impressed by the communication and responsiveness, so when it became clear that in this scary time of COVID that my dog needed to be seen immediately they were my first and only call. Well, to be fair it was my partner's call as I was a blubbering mess incapable of doing anything other than sobbing over my now weak and confused pup. We called and they told us to immediately come over, and to call when we were close. We described what had happened, what car we were driving and pulled around the corner. We were almost immediately met by a tech who took my beloved dog inside while we waited, not so patiently, but still very teary. After about an hour they called to give us a thorough rundown of how they would handle and treat her. Payment over the phone was quick and easy and we left her in what were clearly capable hands for monitoring while we went home for some more sobbing and a bunch of booze. They kept in touch throughout, being patient with my crying drunk ass and making sure I knew what her status was. She was able to come home the next day a little sleepy but otherwise not much worse for wear. It was pricey, of course it was going to be pricey when you make an emergency visit to a literal 24/7/365 facility, and if a few of my dollars go towards giving other people some 4am on Christmas peace of mind I'm okay with that. And no offense to the wonderful folks at Blue Pearl, but I'm hopeful that I either never have need of their services again, or it is a long time until I need to use them again, but for all the right reasons. read more

BluePearl Pet Hospital - Can't write a review for a pet hospital without a pet photo. - Veterinarians Near Me - Boston, Massachusetts

My little girl was cared for by Dr Cleveland, who has to be one of the most attentive surgeons, we had three major operations performed at once and my little girl was a champ. They cut out all the Cancer and saved her life, if only for a bit longer, isn't that all we want... just to be with out pets for a bit longer, we will move heaven and earth. Over the weekend the doctor was available and we sent follow up photos that he would evaluate. quite professional. I highly recommend Dr Cleveland at Blue Pearl Charlestown. thank you for adding on to my girls life and mine. read more

BluePearl Pet Hospital - The CONE - Veterinarians Near Me - Boston, Massachusetts

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I don't know if the receptionists are new and not trained properly but I had called this morning to ask what the process was like because I was worried about my cat. I had never been here before and I would be bringing them at night. The person I spoke to never told me I would be turned away if they were at capacity. I spent $50 on an Uber for nothing. The front desk receptionist Bianca was so incredibly rude and aggressive. She was pretty much scolding me for not calling before I arrived even though I had no idea that was what I needed to do. Telling me I would not be seen. I almost burst into tears with the way she was speaking to me when I was already stressed enough about the health of my kitten. A nurse came to get symptoms and information from me. Her name is Kayla I was told. She was also pretty aggressive and sarcastic with me. I was in disbelief. I tell her about the blood in his stool and how lethargic he is and she sarcastically says "well it's because he is dehydrated" ok?? That's why I'm seeking help! "He's a domestic longhair?" "Oh no he's a pure bred Siberian" "uh but he's orange? ... okaaay" I genuinely have no idea why I was spoken to this way. It was like they had a personal problem with me. I was already stressed and upset about how they were treating me and I was never unkind to them. The second nurse I spoke to was nice and explained the situation professionally and I appreciated that. I understand that there was miscommunication between who I spoke with earlier that day but they could show more empathy. I'm hoping I can contact someone so they can train these two individuals better. You cannot speak to people this way. So just a heads up! Expect rude impatient unkind people. And even though the website says there's no appointment needed; apparently you do need one. read more

I was referred here by my regular clinic to get an ulrasound for my cat. The people were very nice, and they were nice to my cat. However, I got "upsold" on some tests by them. They suggested extra tests that I now realize my vet could have done herself, and that she would have recommended if she thought they were necessary. I don't think they understood the concept of a "referral." They seemed to think it meant "new client," which it definitely does not. They charge a $175 consultation fee. The ultrasound plus the sedative I asked for for him probably cost $575. In all, my visit cost $1300!!!! My normal vet had told me it would cost $400. So it was a difficult experience for both me and my cat. I really don't know if those extra tests were necessary, but I do know that I won't be back. I also won't be back to my regular vet after this. read more

We want to "Thank "the entire staff for all the love & compassion that they showed for our cat Coco. Unfortunately, Coco passed away today. As a pet owner it's so sad when you have to make an end of life decision. Dr Cavitt is an incredible Veterinarian and we highly recommend her and Blue Pearl Pet Hospital Ken & Barb Powers read more

BluePearl Pet Hospital - Coco - Veterinarians Near Me - Boston, Massachusetts

Open in App Search Sign Up Log In Nearby Bookmarks Add a Business on Yelp Ad Choices Support e.g. tacos, Mel's Restaurants Home Services More BluePearl Pet Hospital 59 Reviews Veterinarians, Emergency Pet Hospital Open * Open 24 hours Review Call Directions Website COVID-19 Updates Contact the business for more information about recent service changes. PHOTOS +14 YOU MIGHT ALSO CONSIDER Sponsored VCA Metro Cat Hospital 65 reviews Emily K. said: As a new cat owner, I walked in to my first vet appointment relatively... Highland Animal Hospital 69 reviews Jenn T. said: I was referred to this place after horrible experiences at the South... Randolph Animal Hospital 34 reviews Mary C. said: When I moved back here from Alaska twenty years ago, I vet shopped. I... RECOMMENDED REVIEWS Remember, businesses can't pay to alter or remove their reviews. Bill D. 01 5/12/2021 No rating, this place is dangerous, my dog went there for simple ultrasound, they over sadated him, he had diarrhea with blood, also have proof person that did ultrasound not qualified. My DOG DIED NOT TO LONG AFTER THIS PROCEDURE. Trying to get a hold of Dr to explain why blood, took 10 phone calls. They claim not there fault, my dog was fine b4 appointment. So if you love your pet, take them elsewhere. THEY DON'T TAKE RESPONSIBLY FOR THEIR MISTAKES. read more

BluePearl Pet Hospital - SMOKEY, NFL 2020 10YRS OLD. - Veterinarians Near Me - Boston, Massachusetts

I would give this facility more stars if I could. My senior cat, Bo, was seemingly near death when I brought him there in July. During his stay, a staff member called me 2X a day to update. He came home w/some food, his meds, etc. We treated him at home and within a couple of weeks, he was back to himself. I'm fact, he's like a different guy! I have no idea how much time we have left w him, but this place is wonderful and the staff are all amazing!!! read more

This review is for the The Charlestown location the Nurses and doctors are caring and excellent! You will feel your pet is very well taken care of here. PS insider tip: during Covid you have to wait in your car but there's a very convenient Dunkin' Donuts around the block. read more

My Dog, 12 yr Pooshon was seen at Blue Pearl in Charlestown the day after Thanksgiving, 2023. Because he had stopped eating for a whole day and a half and I was very concerned. My PCP vet's office was closed for the long weekend. Receptionists were super friendly and my dog was seen soon. After triage, Vet named Amanda, DVM informed me that my dog has tick born disease. I told her that's curious to me because he was just seen in Sept and got complete heartwarm and lyme test, as well as shots. He is an indoor dog. My dog was in a lot of pain. Vet recommended that my dog be kept overnight for observation and blood test. She also informed me it would be $3500-$4500 in cost just for over night observation. I took him home with prescription of Gabanpentin, Doxycycline and Codeine. because I could not afford this cost and I could observe him.She said these meds were to treat possible tick born disease. No other recommendation. Next coupld of days, my dog still had same sx. On Tuesday, I took him to my PCP vet's office. After extensive testing, I was told my dog has Lymphoma. My dog was euthanized on Dec. 4th, because now he was in late stage of Lymphoma. Here is my gripe with Blue Pearl. I thought they at least did blood test to determine whether he had tick born disease or not. He was there for 20 min. and was not given any blood test. ( I found out after calling them 2 days later). I found out, through my own vet that this blood test takes 10 min. and does not have to be sent to a lab. Blue Pearl charged me $500 for 20 min of misdiagnosis and extra for meds. Only after I took him to my own vet on Tuesday, was he given a blood test and diagnosed with Lymphoma. Blue Pearl misdiagnosed him and gave him medication that does not treat his real diagnosis. furthermore, they did not even call my primary vet's office to follow through whether he had shots or not. they are irresponsible, and seem to care only about $$$. read more

We had to put down our beautiful 2 year old Maine coon cat today due to a virulent, rapidly progressive leukemia. The entire staff was patient, respectful, and gave us the time we needed. They explained everything in honest detail. They have so much compassion, and were grieving along with us. It was terrible, but made bearable by this professional staff. read more

Amazing service! Dr. Collins was very thorough in his examination of my cat, who presented Cystitis last night when I got home from work. I was frantic, called all over, looking for an emergency room to have him seen. Luckily, Blue Pearl is near by (car broke down yesterday on the way home from work adding to the cluster-fest of events that day), and getting to Angel would have been very difficult. What an great resource to have: a 24 hour emergency vet. Thank you to all who helped my boy last night, with a calm approach, and thorough explanation, as well as instructions for his follow up care. read more

My cat Bug here and it turns out he had a SBO and needed emergency surgery. That was over four months now and he is home and doing absolutely fine. I am very appreciative of the care he received. I have to give four stars because I felt it was much pricier than other animal hospitals, but his vet did try to work with me to make a plan that would keep costs as low as possible. I forget the vet's name but she was fantastic and knew her stuff. Thank you very much for saving my little buddy! read more

BluePearl Pet Hospital - Veterinarians Near Me - Boston, Massachusetts

Very attentive and compassionate. Dr. Abigail was great. Facility was very clean and staff friendly.

I'm a physician (for humans, anyway) and it is so critical that when your pet has a true emergency you go to a place with the appropriate resources to figure out what is going on. Our puppy became lethargic and wasn't eating and that's about all the clues I had to work with. She was clearly declining and at BluePearl we were helped by Dr Alwood with a thorough history and exam, and I myself actually pushed for CT scan which was done the same day. Our puppy had an abscess and infection of the salivary gland that needed drainage and IV antibiotics. Shout out to Dr Snell the doggy surgeon who also helped drain the infected fluid on the same day as diagnosis. One day later "Juneau" is back to being her usual puppy self. As a quick aside- get pet health insurance. Now. We were able to pursue the most appropriate treatment plans knowing that we had coverage and she may have done much worse had we just taken her home with antibiotics. The facilities are beautiful and brand new. The support staff is strong as well but I think the Vets themselves stand out as the highlight. I hope to never have to visit them again, but if something is wrong with my dog I know directly where I'll be going. read more

BluePearl Pet Hospital - Veterinarians Near Me - Boston, Massachusetts

I'm writing this from the parking lot of Angell at midnight. Sitting in my car with my bleeding dog for the past four hours waiting for sutures. She had surgery last week at Blue Pearl. The surgeon who performed her TPLO seems to have done a good job but they took the stitches out this morning after 11days. I came home from a meeting to find my dog had bled all over her containment area after leaving her alone for two hours with her cone still on. Her incision had opened and I called Blue Pearl. They told me to come in even though I said she needed sutures and the surgery team was gone. Drove an hour to Charlestown in traffic to have them examine her and bring her back out bleeding. I asked about the open wound and blood running down her leg and the "doctor" said it was "fine give her these new antibiotics". I drove over another hour home and realized her wound had fully opened on the drive home. I called back, they asked for pictures and agreed it needed stitches. They told me to call Blue Pearl Waltham. I called blue Pearl Waltham and told them My dog needed sutures badly and was bleeding. They said come in. Just as I was about to leave I asked her, is there someone there that can do sutures so I don't drive all the way there for nothing again and she said "no, our emergency team is gone for the day". I sort of lost it. Twice I told the teams my dog needed stitches and both times they told me to come in even though they could NOT do it. Now I've been at Angell for four hours waiting with my dog who is bleeding all over the back of my car. Fuck Blue Pearl. My dog has been bleeding unnecessarily for 7 hours now. I will say the surgeon who performed the surgery seems to have done a good job. But hugely disappointed with the follow through. read more

bluepearl charged me $700 to put that blue bandage on my dogs main injury (ear) and get a few meds after he was attacked by another dog, they didn't even shave him to check for other wounds, therefore covering up untreated punctures causing them to become infected. next pictures are from a local surgeon the next day, not blue pearl. I trusted my gut and left that night after they told me i needed to keep him there overnight so they could cut most of his ear off the next day. went to local surgeon instead, and they did a beautiful job saving his ear and treating all the other wounds that bluepearl didn't even attempt to find. beyond disgusted with blue pearl doctor and the laziness of anyone else there. It was totally empty, it was only me and 1 other person there the whole time. they even got super offended and treated me horribly after i told them i wanted to check with my local vet first before i spent $4000 to chop my dogs ear off. local surgeon was $800 and treated and added drains to all infected wounds not found but her covered up by bluepearl doctor. imagine brining your dog in to see an emergency vet after being attacked and then not even shaving around his main injury to find other major wounds?? my local doctor fixed everything blue pearl missed (but charged me as if they did). lazy, doctors, charges wayyyy more then any other emergency vet. i'm disgusted by blue pearl. i'll be calling their hq monday to fight for my money back. read more

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I'm not one to ever complain about a place and how it is operated, but this was just outrageous. I would absolutely not recommend Blue Pearl Pet Hospital in Charlestown Ma. Sunday December 22 nd me and my husband brought our youngest dog Myles in because he's been sick and acting funny so we knew something was wrong. After running a few exams diagnosing him with Addison's disease. In the least humane way possible, the doctor told us ( Elise B . Diffie, DVM either you pay us $10,000 or we have to euthanize him, and you have to make this decision right now. As all this this was going on obviously were beside our selfs in belive ! As we were crying but the Vet didn't care and proceeded to yell "you need to calm down and make a decision right now" Needless to say, they left and went to another vet. We ended up going to MSCPA Angel hospital in Jamaica plain. Which after literally looking at the blood work sent over from the other hospital, diagnosed him with the same thing THAT IS TREATABLE and we DID NOT HAVE TO EUTHANIZE him . The experience was night and day. Also, the treatment at MSCPA was $9,000 cheaper. As someone that works in sales I understand that business are not non profits and have to make money but we're talking about a life of an animal that we literally consider human, and family to not even talk to US as humans and demand money or we're going to have to put our dog down is beyond cruel and should've never been said especially when it is as treatable as it is. read more

I had the misfortune of visiting Blue Pearl several times. Misfortune meaning that my beloved pet was sick, the folks at Blue Pearl were excellent. This is a clean, professional, well-managed emergency clinic. When you're in a tight space and need immediate medical attention for your pet, especially at off-hours, this is the place to go. I won't lie. Blue Pearl is expensive. You're looking at $150 just to walk in the door before any treatments or procedures. While that sounds steep, consider that they have veterinarians on-site at 3am if/when you need them. Of course it's expensive to have immediate access to a medical professional. I came to Blue Pearl at about 11pm one evening when my cat Moose was straining in the litter box and struggling to pee. I called ahead and described his symptoms and the tech on the phone recommended I bring him in. I'm so relieved I did. Moose had a blocked urinary tract which can be fatal if untreated for 24+ hours. He needed an IV, catheter, overnight monitoring, and a number of scans and tests. When he showed signs of reblocking a few days later Blue Pearl waived the $150 visit fee since I was returning for the same issue. While there was some major sticker shock at the cost of treatment (all in over the course of a couple of visits and treatments over about a month was about $2k), the research I did showed that prices for treatments and tests I opted into were only a bit higher than other, non-emergency practices. A couple of years later, Moose is now on a strict prescription diet to prevent reblocking and is doing great. If you're reading this review in a NON-emergency situation, buy your pet medical insurance. It's usually not that expensive, but you're no longer eligible to buy it if your pet has any major health problems (no Obamacare protections for pre-existing conditions for kitties). This would have saved me a ton of money if I'd known about it. TL;DR: Blue Pearl is not where you take your pet for regular care as you pay a huge premium for their 24-hour availability. Blue Pearl is an excellent place to turn when you need immediate medical attention for your pet and your regular vet isn't available. read more

There are no dental services done here, although it lists such on their website. Just so other pet parents know. Our dog who has already a few chronic medical issues seemed to have a really painful tooth infection or some sort of dental issue. With all his sever medical problems I didn't feel comfortable taking him to his regular vet so brought him here to be told they do not have what we need, pain pills, a good reference and a $200 bill. We have had one really awesome experience here and two not-great experiences with our dogs. Everyone here is so professional, so sweet, and I do believe a better ER vet. They literally saved my dog, a small elderly unhealthy yet wonderful guy, last year when he was not breathing and his heart seemed to stop. Their back room when we visited him before we left him overnight was like a very clean intensive unit with compassionate people giving constant care and I felt safe leaving my buddy there. The two bad times? We brought our other gal there and I know she needed an ultrasound to see what this new pocket of growth on her rear making her uncomfortable and incontinent. Their ultrasound guy "was out that day", full fee asked. Sent off with antibiotic and the "assurance" it was a fatty tumor. So many mixed feelings on this place. They charge a steep fee and if you don't have the professionals to treat that issue possibly to wave the fee? I am not a cheap person, I will pay what it takes for my dogs to be healthy, but that is $200 less after I will now have to go to another place that has a real dentistry person or a real ultrasound person and probably pay about $1000 for surgery etc. Also of course is the day off work etc etc. I hope this review is helpful to some. read more

Beyond disgusted with this place. I came here because my pup had an awful ear infection post ear crop. Over the phone I explained the situation and they told me to come in ASAP, that I could walk in. I drove there and signed in and a nurse took him in and within minutes, she came out and said word for word "We can't help you. Whoever cropped his ears needs to be Responsible for fixing it." I asked her if it's that awful or why they can't even check it out or give me anything and she said "We are an emergency hospital. His condition isn't life-threatening so it's not really a big deal. You should go back to the vet who cropped his ears to deal with it." She just gave me a smile and walked away. WTF? Is this NOT a hospital ? Did I not bring my puppy with an obvious infection to get help and now I am being turned away because his issue doesn't seem important enough ? I called MSPCA Angell, Boston Veterinarian Clinic, and Veterinarian Emergency Group, the first and last being emergency hospitals and ALL of them were BAFFLED I got turned away. They were equally as disgusted as I was. I ended up going to Vet Emergency Group who confirmed he has a horrible infection and immediately prescribed him antibiotics and pain meds. SHAME ON YOU BLUE PEARL. Told me on the phone to rush in and then told me to my face my dog isn't dying so they don't want to deal with him despite his obvious wounds. Disgusting. This is a shit place and I would avoid 100%. And to that white brunette with pencil thin brows, rot in hell. Shame on you guys. read more

Do not send your animals here. They extorted my wife with our sick dog for an extra 3k and lied to her about calling our vet. They forced us to keep the dog overnight rather than operating just to keep the dog with them and charge us an additional $1200. It took them 7hours to see the dog on Tuesday. And then they didn't operate until the next day at 4pm. Basically they forced our dog to suffer in a crate for a full day when they knew they needed to operate, just to add more money to the bill. We we called our vet this morning (4 days later) we were informed that blue pearl never reached out to them. We have filed a complaint with the state attorney general's office. These people are monsters read more

My dog needed a knee repair surgery and my vet recommended Blue Pearl as one option. They gave me the soonest appointment. We met with Dr. Snell a board certified orthopedic surgeon. He spent a lot of time reviewing the procedure in our consult visit and presented all the options including not doing the surgery. We opted to have the surgery which went very well. She received excellent care and follow up. All the staff, especially the vet techs (Ari) were friendly, caring and informative throughout. Blue Pearl was a bit "out of the way" for us compared to other places we could have gone, but it was worth the drive. read more

My daughter's cat was hit by a car, she brought him to Blue Pearl. After being examined by the doctor she was told that Bo would have to stay and be examined further. His pelvis was broken, could not walk and unable to go to the bathroom After 5 days with no real resolution and a few blood transfusions she was charged $8,000.00. After watching the poor cat just lay on the floor a decision was made to go to Angel Memorial, the cat was put down. I do not understand why anyone would give a young girl false hope that the cat could possibly recover. It was unfair to everyone involved to charge such and excessive price for a cat that had no hope. Disgusting and inhumane to a family pet. Please be aware this vet is a money grubbing corrupt company who sees the dollar signs. read more

Yes they took my dog in for a liver infection kept her overnight the bill was astronomical they took the credit card held $4,000 on it said it would be between 21 and 4,000 got her back the next day we got $900 back of that money. Had to call Angel Memorial to get a code to give to Blue Pearl to treat my dog. Then they try to convince you whatever money is left to donate to the aspca. I don't know how they get away with this . people cannot afford that kind of expense lucky we had money put away for such an emergency. They talk to you like you're a veterinarian and no all these complicated medical terms. I can't even tell you the charges on two pages . charging us for even a nurse being there isn't that the job don't they get paid hourly? read more

My dog had double TPLO with Dr. Cleveland due to torn CCL (that's doggie ACLs) in both knees. This injury was a source of extreme worry and concern for months...seeing my dog limp was really hard for me, especially since he was so young. I was referred to Blue Pearl from my primary vet. At first, I was hesitant because the drive to Charlestown is not easy. However, I could not be happier with my dog's results, the care he was provided, and the thorough nature of this vet hospital. My 6 year old mixed breed has completely recovered from this surgery. I am forever grateful to Dr. Cleveland and his staff for helping my special dog back to his old self. Dr. Cleveland explained everything about the diagnosis, surgery options, and post-op instructions. He did not rush me off the phone ever. I could not be happier! One thing to note: it was a very expensive procedure. Vet costs do not come cheap but it was a no brainer for me to have my dog's surgery here. read more

First, I would like to say that my rating is reflective of the experience with one particular veterinary tech and not the care received by the covering veterinarian, Dr. Katz, who was thoughtful, kind, and patient or the other staff that took care of our dog. However, based on the possibility of a poor outcome for my dog based on her crass and careless actions, I feel it necessary to rate this entire facility only 1 star. The "too-long-didn't-read" version of the story is: Vet tech did not know the possible harmful effects of too much dehydrated liver treats, but tried to give advice on it based on info from "the internet", while simultaneously blocking our access to reliable sources of information, even though the questions asked did not require a physical exam, requiring me to come in and pay the emergency fee (which honestly feels like a money-grubbing scheme). This includes taking the phone away from a helpful member of the staff, and refusing to contact the vet or have the vet answer the phone When I found that our dog had accidentally eaten almost a whole baggy of dehydrated liver treats, I called BluePearl after finding out about possible vitamin A toxicity associated with over-eating liver treats. When the tech answered, she first told me about generic over-eating symptoms and to not worry about it. She did not even know about the vitamin A toxicity possibility, and when I brought it up she placed me on hold for about 10 seconds and then told me that "based on what [she] just read online", indeed it can lead to vitamin A toxicity, but that would be long-term effects. I asked if she read about acute vitamin A toxicity, including neurologic symptoms and seizures and was told by this tech "not to be doctor google". She asked me a few other questions including: if I knew what type of liver treats there were, how many she had eaten, and how the dog was behaving. Unfortunately I did not know because the treats had been given by a friend for dog-sitting their dog, so they were not labeled. We were unable to get a hold of our friends so late at night so we could not figure out what type of liver treats they were. Our dog was behaving normally, however this was soon after she had eaten them and I read sometimes these symptoms of acute vitamin A toxicity can take a few hours to present. I simply asked for her advice--based on what information we do know, do you think we need to bring her into the emergency vet? She responded with complete condescension. When I asked what they would do if she started having neurological symptoms, she told me "then you should bring her in". When I asked if there was any way to tell before my dog starts seizing that she has ingested too many liver treats if we cannot figure out what she ate, she said "you have to call poison control and figure out what type of treats they are", which was not an answer to the question nor was it helpful. I ended up calling back after 30 minutes because I was worried that if the treatment for overdosing on liver treats was to induce vomiting/activated charcoal (that had a time limit of effectiveness) and we were not doing that simply because we did not have information on the exact amount ingested, would my dog suffer permanent damages had she ultimately developed devastating neurological consequences, such as seizure or coma? Didn't preventative medicine seem appropriate in this situation? If you had a child who ate an undetermined amount of unknown pills and you called a doctor, would they not tell you to take them to the ER for some blood tests at least? Would they just tell you to sit at home and wait until the child had a seizure before bringing them in? When I called back, I reached a very sweet member of the staff who offered to go speak with the veterinarian on staff as to what was the best next step. Before she was able to, however, this vet tech took over the phone and then berated me, asking me "why are you calling if nothing has changed" and "if you're so worried just bring her in" and "have you called poison control" even though I didn't know what type of liver treats they were. When I finally arrived, the vet came out (not 30 seconds after my dog was brought back) and informed me that acute vitamin A toxicity is very rare. However, since I was there and we don't know the amount ingested, they recommended inducing vomiting. She ended up vomiting a lot of liver treats and has been fine. I probably didn't need to come in given how rare acute vitamin A toxicity was, but I would've been happy to either wait and watch or to induce vomiting had I spoke to an educated veterinarian who gave me the actual risks/benefits of each decision, instead of condescending "vet tech google". She doesn't deserve a job caring for animals and I certainly do not plan to return here as long as long as she is employed. I hope she doesn't harm anyone else's dogs with her reckless uneducated guesses in the future. read more

While you never really want to have to rush to the emergency vet, our scary-at-first (and first ever) experience was immediately made easier by Liv at BluePearl. Liv was kind, understanding and supportive during a very stressful time for my wife and me, not to mention our dog Rosie. She was incredibly knowledgable about our dog's ailment and sent us home with reassuring advice. Rosie is now back to her normal, energetic self thanks to Liv's help! We highly recommend BluePearl Boston and Liv if you have to bring your pet in for emergency care. read more

BluePearl Pet Hospital - Veterinarians Near Me - Boston, Massachusetts

My dog Patrick tore his hind leg ACL. We were referred here by Patrick's regular vet. We picked him up today after surgery. We first met with Erin. She treated Patrick so well and explained to us the process at BluePearl. Then we spent 1.5 hours with Dr. Snell. He further explained his diagnosis and options. I was impressed. Erin discharged Patrick today and told us all about Patrick's care over the next 6 weeks. She was excellent. She told us how the entire staff fell in love with Patrick. We are very happy with how Patrick was treated at BluePearl. I recommend them for your pet, hoping you have insurance. They are not ch It's been 1-1/2 years since Patrick's procedure and his leg is perfect! Patrick is very active running and hiking so I was worried he would hurt himself again. No problem! read more