You are welcomed into a secure, friendly, opened hospital environment, and are offered to be involved as they work on your pet. I found this very comforting as I was very stressed out. They walk you through the process, initially explaining how to sign in, procedures to be done, quote of price and payment process. I felt very comfortable leaving my pet here. All the staff, and Dr.'s I encountered are very compassionate and supportive. This is a great choice when your fur baby is sick. read more

Last week we took our large family dog there. He hadn't been feeling good. We had a feeling it was something bad. As everyone knows it's extremely expensive to take pets to the doctor. They were very kind and helpful. They gave us a quote for bloodwork, it was a few hundred more than we expected. They made some adjustments and we went a head with the new plan. They came back with some bad news. We were definitely devastated to hear the prognosis. They were very kind and helpful as they told us they were going to give him a treatment so me could bring him home to say our goodbyes. We were needless to say heartbroken but also extremely appreciative of their honesty in what they thought. We brought our boy home after the treatment, feed him food took him for a few walks and gave him lots of love then brought him back to have him put down . We are supper grateful for their honesty and compassion. We will miss him very much read more

If you are looking for a place to bring your cat in for an emergency, stay far away from here, as the prices are exorbitant and the customer service is atrocious. Simon is absolutely terrible, does not know anything about customer service and is completely incompetent and rude. After confirming potential emergency plans over the phone and via email with another member of their team for an upcoming trip, when my cat would be in the care of a sitter, I called back to confirm such plans 12 days later. Simon stated a different plan to me than was stated to me over the phone by another representative and was extremely rude. He claimed I was provided wrong information by the previous representative (he never apologized though!), and left me in an uncertain position of whether my cat would even be cared for if she was brought in by the sitter during an upcoming international trip to Eastern Europe! I was/am appalled! There was NO accountability for the misinformation he said was provided me almost 2 weeks prior. So, I was two days away from a trip to a developing nation, and left with no plan, and no indication from them that they would expedite the issue to resolve it. I brought my cat here on one previous occasion, and was charged an exorbitant amount to induce vomiting after my cat swallowed a small string. After this most recent horrible interaction and lack of follow-through by VEG (with Simon and the manager), I will never bring my cat here again. Nor do I want to interact with them in any capacity. This was by far the worst experience of veterinary care in more than 20 years of having cats. I promptly called MedVet Mountain View, spoke to a wonderfully helpful woman, and was able to secure my emergency travel plans for my cat in less than 5 minutes. My business has officially been shifted to MedVet! read more

If you need an emergency vet, GO HERE! Thanks to Dr. Wong and all of his other staff (so many helpful people, so I can't remember their names). They immediately took my cat late on a Saturday night. They were caring, kind, considerate & knowledgeable. My cat is my baby and I definitely felt like she was in great hands. They helped make a stressful situation (my sick cat) so much easier on not only myself, but my cat too. read more

As a panicked dog mom who needed emergency services ASAP, I am so glad I went to VEG. Their specialty is not only providing emergency services, but having you as an owner be involved with your pet during an unsettling emergency. You don't see your pet disappear into the back rooms, but instead, you are allowed to be with your pet through all steps of the process - reducing anxiety for both you and your animal. I wish more vets operated like this! My dog came in after ingesting something she shouldn't have and we received medical attention right away. The nurses induced vomiting quickly, right in the waiting room, and I was glad they handled it fast. They are 100% transparent about all costs and always provide you with an estimate before doing anything to your pet. I appreciate all the staff here who helped take care of Nami and get her back to help. We appreciate you!!! read more

VEG ER for Pets - Comfortable space to wait with your dog - Emergency Pet Hospital Near Me - Palo Alto, California

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Our dog was diagnosed with urethral stones on Friday, but he had been suffering since the Saturday before. We initially thought it was a simple bladder infection and started antibiotics, but when that didn't work, we went back to the vet and discovered it was much more serious. They attempted to place a catheter, but it was unsuccessful, and we were referred out for surgery. I started calling everywhere, trying to find help. The quotes we received ranged anywhere from $8,600 to $15,000, which was overwhelming and honestly heartbreaking. After leaving the SPCA (where the front desk -- not the veterinarian -- suggested another option), we were told to go to VEG ER for Pets. From the moment we arrived, Tracy, Simon, Dr Lena, and the staff made the experience completely different. We were met with nothing but empathy, support, and clear communication. The staff, technicians, and doctors took the time to thoroughly explain everything -- our options, the risks, and what to expect. There was no pressure, just genuine care and transparency. As I write this, my baby is receiving the treatment he needs -- at a cost we can actually afford. I truly can't thank the team enough. And a special thank you to Arianna at the SPCA for pointing us in the right direction -- because of that recommendation, our dog made it through the weekend. If you're ever in a situation like this, this is the place you want on your side. read more

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My dumb cat ate a Parmesan cheese packet from a pizza shop and we rushed to this emergency vet at like 3:30AM after a quick call with their on call staff. The first thing I noticed was that the building has an open floor plan. You walk in, it's very bright, and you see a bunch of examination tables all over the room, with some chairs next to them. There were some rooms spread out along the sides for Xray, private exam rooms etc but you will most likely be seen out in the open! The staff was very kind and upfront about costs and gave us an estimated bill before starting any work. We took an X-ray (didn't see much) and then they gave the medication to induce vomiting. It took awhile and we weren't sure it was going to work but sure enough my cat threw up everything and lo and behold the Parmesan cheese packet was found, mostly intact in three pieces. The staff gave the medication to reverse the vomiting effect and then after some time we were able to go home. The cat was pretty much back to normal when we got home! We were happy with the prompt and kind service and would recommend this emergency vet! It's probably not going to be cheap (our bill was like $800) but an emergency surgery would have been far worse! read more

I used to love this place, but it's gotten really bad. Brought my dog in for a skin rash last year. They misdiagnosed her for ringworm (which is a huge misdiagnosis). This week my dogsitter brought my dog in again and once again, the standard of care was terrible. They didn't do basic tests and made lots of assumptions instead of accurate data. But WORST, after my primary vet called, they went back and falsified our medical records.. saying I declined the tests that they should have done. A blatant lie. Then continued to send the records to other organizations despite. A violation of Veterinary Conduct. Formal complaints in progress. And Simon is especially horrible. He is rude and has zero customer service skills! read more

Just brought in our 13yr mini schnauzer/mutt who had pulled out some stitches and had redness from recent skin tag removals. The VEG ER staff we met: Tessa, Jen, Dr. Sarah S-C and Sarah were extremely helpful, warm and thorough with checking the condition of all his surgical sites (8!!) and closing the opened sites. The facility is very bright and clean and there are even munchies for the humans. I would definitely bring Bluegrass again should the need arise. read more

very kind and helpful staff. your pet will be given so much love and support. i had been here in the middle of the night and the staff treats the overnight pets with so much care, they are in great hands:) read more

First time here with my mom, I came here because of the reviews on google and yelp compared to other ER vets. I went to their website for more information about their service. They mentioned that vet care starts the moment you walk through the door. There's no waiting for "wondering in a lobby." So I assume is get checked, find medication, then leave. But it was NOT. Basically, I went for a walk with my dogs, and there was an accident on our walking route with this PGE sewer thing, my shihtzu got her front paw hurt from it. I carried her back to the house, blood dripped on my sleeve and the floor. I went to this ER around 5 pm. They check her in, had us wait at the lobby. Waited 30 mins, then another ER patient came, then another ER patient 30 mins after. We didn't get checked until 7 pm.... that's 2 hours of waiting. It was just me and this lady with her pregnant dog waiting over 2 hours. It just felt like they checked us in, then had us "wait" for an incoming emergency patient to happen at the door. Which they could have used that "downtime/waiting" to check my dog's paw. At 6:30 pm they told us they would give her pain meds that would take 15 mins to kick in, they had us wait 10-15 mins later, My mom and I were like, "what are we waiting for?" I approached their desk and asked, I thought you guys were going to give her pain meds, right? We didn't even get it if you're unaware. We were definitely "wondering in a lobby." We did see atleast 2 ER patients who were rushed immediately during our 2-hour wait, who had called in prior to us waiting 30-45 mins when we came in. 7 pm, they shaved her paw, then recommended an X-ray that takes 30 mins, then wait another 1-2 hours for the results. Again, it was waiting 2 hours, wondering what was happening behind the scenes because it was super quiet, they were dealing with two other dogs and the cat (which I have alot of empathy for), but 2 hours? I thought it was more of a first-come because "care starts the moment you walk in," but Dr sparks said they are an emergency vet and it is whichever pet needs emergency. Which is very, very reasonable, but waiting for 30-45 mins for an emergency to come before looking at Lucky's quick exam was NOT reasonable. They need to do better with Time management.... at least everyone was nice, so an extra star. We ended up officially out of the place at 9pm because we had to come back. They checked us in at 7pm. My mom and I went home because we needed to feed the other dog at home. Especially if they told us is another 1-2 hours wait. So finally they called us at 8:30pm to come back pick up my shihtzu. From 5pm to 9:30pm....4.5 hours!! This is the first ER experience that I waited 2 hours when the place was super quiet and didn't seem busy to have us wait... 2.... hours... read more

If you want to be treated like you're at a DMV, deal with people who are uncomfortable with dogs, and be in a filthy facility this is a great place for you. Otherwise, maybe try med vet in Mountain View 8 minutes away. We've had okay experiences at VEG in the past, but after today we're going to pass going forward. read more

I had a really great experience at VEG with Dr.Hunter when I brought my rabbit in for an emergency visit today. To be honest, the good experience actually started from the first time I called them this afternoon to inquire about services after being referred to them. I felt validated, the team member was helpful and they even sent me a link so I could do the check in before arriving to fill out all of my info My normal/urgent care veterinary practice would not have their exotics vet in until August 2nd and I was pretty sure my rabbit was experiencing GI stasis. He got great care at VEG as soon as we arrived. He was thoroughly assessed, treated in clinic and received a clear take home plan and meds. Dr.Hunter was incredibly knowledgeable about rabbits and everyone I interacted with was really just on top of it and nice. The pricing is consistent or even less than what I've normally been charged for other emergency and routine exotics services. VEG would definitely be my first option for future emergency visits read more

BY FAR THE BEST CARE IN THE VETERINARY INDUSTRY. VEG provided us with the best experience I've ever at any veterinary facility. The care is kind and calm. MOST CLINICS ARE OVER-FOCUSED ON PAYMENT I've had multiple negative encounters WAITING FOR THE VET TO VERIFY PAYment . THANK YOU SO MUCH VEG dr and care team!!!you've restored my faith in vet service. 24 hour care with a heart and options. read more

"Compassion like this is rare." I want to share my experience with the emergency veterinary team in Palo Alto because they helped me through one of the scariest moments of my life with my emotional support animal, and I will never forget their kindness. My dog was showing signs of poisoning, and I rushed in absolutely terrified. From the moment we walked through the door, the entire staff treated us with a level of compassion, gentleness, and calm I've never experienced at any veterinary clinic -- emergency or otherwise. They didn't just care for my dog; they cared for me too. They understood that she is my ESA and that her health is directly tied to my own safety and wellbeing. They spoke softly, explained every step, and kept both of us grounded through something overwhelming. They moved quickly but never made me feel rushed. They were professional but incredibly warm. And they treated my dog like she was the most important patient in the world. The doctors were thorough, thoughtful, and reassuring. The techs were loving, attentive, and patient. Every person in the building seemed to operate with the same incredible blend of skill and kindness. I've been to many vets over the years, and I have never experienced a place with this much heart. They don't just treat animals -- they support families, especially those of us who rely on our animals for emotional stability and medical needs. My dog left feeling safe and cared for, and so did I. To everyone at the Palo Alto emergency vet group: thank you for saving my dog and for treating both of us with such dignity. You are truly exceptional. read more

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Lucy, the lady that runs Whis-Purr Rescue referred me to this place because Mango's potential adopter is in Palo Alto. Mango has been through a lot. He was abandoned by the freeway in South San Jose, trapped and fixed, and went to 2 homes before he came to me. It was because I did not want him to be released back. I took him in to learn about him before I feel I know him enough to start posting about him. I have 4 cats and 1 kitten, so I knew I could not adopt him but I was hoping his forever home is out there. Last Sunday he spent the night at this potential adopter's place but was returned to me Monday night. The transporting and stress caused him to get sick. He was lethargic and was sneezing. He seemed to have lost his appetite, too. I was at work and offered to take him right then and there because if it's anything concerning, I'd rather get it addressed immediately so he can be on the mend instead of waiting. I was prepared to be responsible for the vet bill because I took him in and the potential adopters did not adopt him yet. It is not right to have them be responsible. Not only that, I care and love this guy so much that covering this was something I did not think twice about doing. The open space was clean and nearly immaculate. If you want water, coffee, tea, chips, or cookies... they have it! We were brought into their waiting/examining room. We were seen rather quickly but the process to get his antibiotics was long. It took nearly an hour for it. I had to come out to ask for status 2-3x because I still had to drop them off and drive back to San Jose to pickup Gavin from school. I ended up being extremely late for Gavin but thankfully my daughter was able to help me yesterday. I did not get back home till nearly 4:15PM (he gets out at 3:25PM). Staff were very patient. They were very gentle and kind to Mango. They open 24/7. Parking is plentiful. A big shoutout and love for Whis-Purr Rescue (Lucy) for sponsoring the bill. Mango is not their rescue cat but they're helping me because they care about Mango, too. I am so lucky to have found Whis-Purr because I fostered Barley and Ian whom were just adopted this past Sunday and for Lucy for recommending this place because they are fast and the place is clean. The wait is long for me only because I am a single parent running from one thing to another. Thank you for the antibiotics! Mango is eating and is up and about a bit now! read more

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My husband and I recently took our elderly cat here since she was refusing to eat for a couple of days. Within three days, we had three separate visits here and felt incredibly cared for each time. All of the staff were extremely attentive, thoughtful, sensitive, knowledgeable and trustworthy. They thoroughly and clearly explained our options and treatment plan each time and they allowed us to tailor our plans according to what we were able to afford. We ultimately had to put our cat down in the middle of the night due to her mounting discomfort (through no fault of VEG) and they were there the minute we needed them. The two staff members who helped us in the euthanasia process were so kind and held us by the hand throughout the experience. They allowed us to feel very seen and cared for. I highly recommend VEG. You and your pet will be extremely happy you chose them (although not happy to have a pet emergency happen!). read more

My dog was dealing with abscess in his anal gland I couldn't wait for normal vet hours. I called in around 4am Dr. Anmol Mangat set proper expectations and was very transparent on what to expect when we came in. Once we arrived I was able to stay with my dog during the process which was very nice. The staff and Dr. Mangat were very kind and answered all my questions during the process which helped me better understand what was going on which really helped set my mind at ease during the visit. I would highly recommend! read more

VEG ER for Pets - Very thankful to Dr. Mangat and his staff!! - Emergency Pet Hospital Near Me - Palo Alto, California

I can't say enough good things about this place. I took my dog there last year with a major eye issue. They tended to her with care and diligence. A year later when she had a similar problem, I was able to communicate with the vet that was on who gave me advice over email, asked for photos, etc. Luckily I was able to get in with my own vet tomorrow in San Francisco, but know if I was ever in Palo Alto again when I have an urgent issue, I'll go there for sure. Kind and caring folks. read more

The staff here are amazing my cat had an accident while being out of town I called they answered within second explained what had happened to my cat I came right away they toke my cat in told me by detail what will be happening very informative as well and I felt such a relief knowing there are places like this thank you for taking care of my cat and taking her in right as we got there beyond blessed. Wonderful place thank you VEG! And to the wonderful staff that were so amazing THANK YOU!! read more

Long story short, I took my dog here when our regular vet didn't have the scope to be able to look up her nostrils when she was sneezing excessively. I knew the procedure was going to be expensive, but the Dr was able to give me an estimate over the phone and the total price came in a little below that estimate. They got me in right when I got there and I felt like they took really good care of my dog. The Dr and nurses were terrific. read more

Compassionate, quick and easy care. The staff is SO friendly and comforting to the stressed pet owners who come in. It's an open floor plan but they had a private room set up for me since I brought in a small critter, my little pet rat. My situation wasn't as dire as some of the patients coming in at the same time-- even amongst all that I was in and out in about an hour. Highly recommend these folks in a time of emergency. read more

My dog sniffed up a foxtail (in the evening on a Saturday night of course). We called around a few places, and am very happy we ended up at VEG ER. They checked on her right away, and even though it was not a life threatening emergency, it was something we wanted to take care of before it got worse. Just like an ER they will take any critical cases first, which is totally understandable. I loved the open structure as I think it made both our dog and us feel more comfortable. They got us an estimate, and the recommendations felt personalized to our dogs needs. This all happened pretty quickly after we arrived so we could make a decision before spending a ton of time there. We decided to move forward with treatment, and everyone was so nice. They all seemed very comfortable caring for animals. I would highly recommended VEG as an emergency vet. I don't know how the price compares to other emergency vets, as this was the first time we needed one, but it was worth it for us to have peace of mind. They were able to quickly remove the foxtail after sedation. Our dog got to stay with us throughout the entire visit, aside from when they were removing the foxtail, but even then we could see her the entire time. I am very happy with the level of care provided. They also offered us a room for our toddler to sleep in while we were there as it got pretty late (no way she was sleeping with her dog visiting the doctor, but I really appreciated the offer). read more

Dr. Sarah was very professional & knowledgeable. She gave us the estimate up front and explained how our dog will be treated. We really appreciate all the staff & her help. read more

It was late at night when we discovered that our dog had a Foxtail deep in her nose. we immediately brought her to VEG based on a friend's recommendation. Dr. Weinheimer provided amazing care for my dog and explanations as to what she was doing and why. knock on wood that I won't be back but if I do, I won't be worried. read more

This review is overdue. I brought in my 17 year old cockatiel about 4 weeks ago due to lethargy and not eating. Since VEG can treat birds, I decided to go there and I am glad I did. Dr. Fahey and her nursing staff were attentive, knowledgeable, caring and efficient with the treatments. Dr. Fahey also consulted with their exotic veterinarian for additional advice. I agreed to all of the treatments including keeping my bird there overnight for hydration and feeding. When I picked up my cockatiel the next day, he was immediately back to his feisty self (LOL), chirping and eating. I took my cockatiel for a follow up visit a week later to "For The Birds". The vet reviewed the VEG documents and she said VEG did an excellent job. Thank you Dr. Fahey and nursing staff. Keep up the great work :) read more

Palo Alto VEG - A Disappointing Experience I highly do not recommend the VEG in Palo Alto if you're looking for quality emergency vet care in the Bay Area. If you are willing to drive further I strongly suggest going to their other location San Ramon VEG** instead (see my review there for a positive experience). Quick disclaimer: I normally don't write negative reviews, but this was my breaking point. If you look at my Yelp history, you'll see that I only leave positive reviews for businesses. I'm writing this because people deserve to know what they're walking into. If you must go to Palo Alto VEG, I highly recommend requesting Dr. Raul or Dr. Andrew. That being said, I want to give credit where it's due Dr. Raul and Dr. Andrew and nurses were amazing. Unfortunately, I didn't encounter them until my 5th and last visit here, but when I did, they took the time to listen, review my cat's medical history, and provide proper care. They were the only reason I didn't completely write off this location sooner. Now, onto the real issue: DR. TIPPY ADAMS If she is on call, I strongly recommend not bringing your pet here. My experience with her was nothing short of a nightmare. She was condescending, dismissive, and unprofessional. I brought my cat in less than 24 hours after surgery, done by another doctor at this very location, because he was vomiting. Dr. Adams barely examined him, she didn't even touch him for more than a minute, and immediately recommended a simple injection. What bothered me most was that she had already diagnosed this over the phone before even seeing him in person. If that was the case, why have me drive all the way here just to charge a $225 emergency fee for a one-minute glance? I understand that emergency vets have emergency fees, but my cat had just had surgery here less than 24 hours ago he was an existing patient! I tried explaining this to her, hoping for understanding, but instead, I was met with cold, dismissive responses. She kept repeating that this was "standard procedure" without acknowledging how ridiculous it was in this specific case, literally was here 24 hours ago and paid thousand for his surgery. The worst part? She outright lied in my pet's medical summary. She wrote that my cat was vomiting because I had "switched his diet," when in reality, **Dr. Tanya the vet who performed his surgery--was the one who prescribed the diet change. If Dr. Adams had actually read the patient chart, she would have known this instead of making false claims and placing the blame on me as the owner. To make things worse, when I asked simple questions about my cat's condition, she dismissed me, walked away, and sat at her desk instead of addressing my concerns, And the clinic was completely empty that day! There was no excuse for her to act so indifferent. This entire experience was extremely unprofessional and uncalled for. It was truly a distasteful experience. I hope in the future she will show even a fraction of the care and professionalism that Dr. Raul and Dr. Andrew and even the nurses have towards animals and their patients. Overall, I strongly advise against bringing your pet here, especially if Dr. Tippy Adams is on duty. If you truly care about your pet's well-being, this is not the vet to trust. Her approach is money-driven rather than patient-focused and she does not prioritize the proper care that a sick animal deserves. I would never feel comfortable leaving my pet in her hands. Overall, Deeply unsatisfied with the service here. read more

VEG ER for Pets - Nurse Ayla and Xiana were amazing. - Emergency Pet Hospital Near Me - Palo Alto, California

We had an emergency with our dog when he got into a glass peanut butter jar, broke the bottom, and started licking it. We were worried not just about the cuts in his mouth, but also about the possibility that he had ingested glass. Thankfully, VEG is less than 10 minutes from our house, and in an emergency, every minute counts. From the moment we walked in, the staff had an incredibly calm and reassuring presence. The nurses were not only attentive and gentle with our dog but also showed such compassion to the other animals in their care, including a stray cat that had been hit by a car. They took that cat in and gave it the best possible care, even though no owner was present. It really spoke volumes about the kind of people who work here. We were seen by Dr. Fahey, who was both kind and clearly very competent. Everyone we encountered was professional, caring, and focused on doing what was best for our pet. They defaulted to the least invasive care option, which was so important to us. It made us feel like they were putting our dog's well-being above all else, not just pushing unnecessary procedures. Another thing we appreciated was the open floor plan. We were able to stay with our dog the whole time, including during his X-rays. He kept eye contact with us through the window, and we could see how much he needed that comfort. This setup made a scary situation so much more manageable. They also have an onsite operating room, quarantine space, and private rooms for pets that wouldn't be appropriate to have in the open floor plan. The cost was in line with what we've paid for urgent care at our primary care vet; reasonable for an emergency visit, especially considering the level of care and compassion we received. They clearly have top of the line equipment and all the medical gear needed for emergency situations. They also have enough providers and medical stations so that no pet has to wait too long for care. All in all, it was the best possible experience in a really difficult moment. We're incredibly grateful for the team at VEG and wouldn't hesitate to return in an emergency (though we hope we don't have to!). read more

Very best in every way I needed compassion for my dying service dog ‍ thank you from a dying veterans family we love you Tala read more

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We got triaged and vital signs immediately . The Vet on call evaluated my dog ( a lab mix ), which had bloody stool , and giving us differential diagnosis , as well as a range of work up , from observation to xray , ultrasound , blood test , etc . We opted for observation as her vitals are normal and her appetite is good , her exam is reassuring , she seems active and herself . We got probiotic prescriptions . Within one day she gradually had less blood in the stool read more

Goose for Thanksgiving? Brought our 2.5 month old Frenchie named Goose to VEG (Palo Alto) for emergency treatment. He had a prolapsed rectum and was hurting whenever he relieve himself. Initially, we took Baby Goose to one vet in Union City and gave him ONLY A WEEK TO LIVE! Seeing how Goose struggled after couple of days, we decided to bring him to VEG. He was seen by Dr. Sharday, who also gave him a surgery he required. After the procedure, little Goose was sent home to recover. 10 days fast forward, on Thanksgiving Day, we had to bring Goose again. This is NOT an error by VEG, instead, it was due to us inadvertently giving him one wrong meal/ diet that caused Goose' initial prolapsed rectum to reoccur. Although it was a Thanksgiving holiday at 3:30 am, we needed to bring him back and was admitted ASAP for his 2nd procedure. Many thanks to Rachel, Jocelyn, and another nice Lady, and most especially to young Dr. Fahey who helped Baby Goose for his 2nd surgery. Now recovering, Little Goose is back to his old rambunctious self again. In our book, VEG Palo Alto & their "Rock-Star" staffs all deserve 101 stars! read more

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We had an amazing experience with the staff at VEG Palo Alto. They took us immediately, took good care of our dog, did the x-rays within 20 minutes of arriving, and we got to be with him the whole time. Made a huge difference for him and us. read more

I can't recommend this place enough! Last week, our pup had undergone a simple routine surgery at his normal vet but had complications coming out of it. His heart rate went down and he was crashing when we brought him into VEG. Immediately, they helped us bring him in, let us stay with him and kept us in the loop the whole time of everything they were doing. Anytime there is a pet emergency, it is always scary for the parents as well as the animals and I felt so so cared for the entire time. We also have a second pup that they him come in with us. Since we had to stay most of the night and drove down from SF, there was even a room with a pull out bed that we could nap on while our dog was recovering. Pillows, blankets, dog bowls etc! Thank you to the wonderful team who take care of Knuckles and let him be your first patient at this location! We are forever grateful for you saving him. :) read more

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We had to take a feral kitty into emergency care. She had a foxtail under the upper lid of her eye. The staff and Dr. Sarah were wonderful. They were able to care for her without sedation and removed the foxtail. Sent us home with meds for a week. We went back and Dr. Ferguson took care of our kitty 50 50 for a recheck. She was all healed and ready to be released back into her colony. They are kind, caring, wonderful staff and Dr.'s. They don't gauge with prices. The helped keep the price down for us since they were able to handle 50 50 without sedation. I've been to Med Vet in Mountain View. They have good Dr's but the staff tends to be snooty. It was the complete opposite at VEG ER. They are reasonable with their pricing. They did not even charge us for the recheck. DR. Ferguson said it only took two minutes. It shows their compassion, their kindness and their character. We were SHOCKED!! We highly recommend this facility for all the reasons we mentioned above. GREAT CARE! GREAT DOCTORS! GREAT TEAM! Thank you so much for everything you helped us with. We are so grateful. Roberta V and Mark S. read more

Just by the way VEG answers the phone and are truly concerned and want to help, I'd recommend it. 10/10. I called in this morning to ask if they have a cardiologist, they do not. But the lady was truly exceptional in providing assistance to a cardiologist. I have had an appointment booked with Sage in Redwood City since last month and the appointment is not until next month. The way they answer the phone and treat their clients is actually appalling. With VEGs recommendation I was able to get a cardiology appointment tomorrow. Extremely grateful. read more

I was here last year for my bunny who went into stasis, they said they had a bunny doctor, I spent my weekend there back and forth and they still even help her. They don't give gut motility drugs here, as it's corporate owned, and think they don't believe in them. The second time I went in, I opted for x-rays, and the doctor said that it looked like she had bladder sludge, and had to wait for the x-ray tech to look at the x-rays, she said that my bunny might need surgery for the bladder sludge, but it ended up being where she got spayed. They also tried to get IV in her two little front paws they shaved her and we spent half the day waiting for somebody to come give her get IV it didn't work so at that point, I decided to leave and go back home and go to our other emergency doctor that was available. I don't recommend this place at all. If you have an a bunny I've heard that other Veg are better and have bunny doctors but not this one. read more

We are very lucky as a community that VEG is available. My twelve-year-old black lab was having heart failure, and her various symptoms compelled me to get to VEG instead of waiting for my regular vet (which was booking several weeks out). I spoke to a knowledgeable doctor on the phone, who told me I should bring the dog in at once. Over a couple of hours, the kind staff took excellent care of her and explained very thoroughly to me everything that was happening. If I had not taken her in, she probably even be alive this morning, and even though her condition probably doesn't give her very much time, I'm grateful she's still here. Many thanks to the staff at Palo Alto VEG -- it takes a special person to do a job like that every day and night. read more

VEG ER for Pets - Emergency Pet Hospital Near Me - Palo Alto, California

I'm grateful they are in our community. They are kind and compassionate and took good care of our pup when our vet was not available.

I've had so many pets throughout my life, and many experiences with veterinarian offices to go with it. I always believed the universal defining factor of all vet hospitals was widespread BURNOUT. Levels of experience, knowledge, customer service, cost, sincerity, all vary widely. But not burnout. Not at VEG. This review is specifically for Dr. Tanya. We were so lucky to have her take care of our sweet dog child in her final days. Dr. Tanya set a whole new standard of my expectations of vets. My family and I were (and still are) deeply traumatized after another vet at a different clinic, made a fatal mistake during surgery, causing her a month of suffering, which ultimately lead to her death. This left us all extremely distrusting and feed up with vets in general. Im so thankful i was able to have my trust restored by Dr. Tanya. She went above and beyond, easing our fur baby suffering. What really sticks with me is the 2nd night of our dogs hospitalization, me and my mom were sitting in a circle around our dog, and Dr. Tanya came over to talk to us and as sick as our dog was, Sochi leaned into Dr. Tanya and laid her head on her. My dog has always hated vets, usually looking to us for comfort, so seeing my dog, as sick and uncomfortable as she was, actually liked and created a bond with the Dr. Tanya while we were gone, was very comforting. If you have a sick or dying animaI, but are hesitate because you think emergency vet care is too expensive, i strongly urge you to just GO TO VEG. Literally shocked by how affordable they made it. My only regret is not going much earlier. I'm so happy I discovered VEG. I will never go to any other emergency vet. read more

ABSOLUTELY AMAZING EXPERIENCE HERE! Had some sick chinchillas, called our specialty vet Tuesday morning and oops all booked up for the week (what?!), now I'm wondering what am I gonna do just start cold calling the whole South Bay???? One of the vet offices mentioned VEG and I was blown away by the level of care, attention to detail, AMAZING OFFICE, and efficiency in getting these little guys back to full health! Intake process is so easy (I finished before arriving even) and whole process so great in every way...stop looking and CHOOSE HERE!!!!! read more