I don't even know if I can fully put into words how grateful we are for Dr. Alice Bugman and the…read moreentire team at SAGE Redwood City. Our dog Bailey is a 6 year old chocolate Lab who developed a deep fluid filled mass in her neck. Our primary vet initially attempted to remove it, but once he got in there, he felt it was too close to extremely important structures such as her jugular, carotid artery, nerves, etc and chose not to continue. Hearing that was terrifying and it eventually led us to Dr. Bugman. From our very first appointment, Dr. Bugman made us feel like Bailey was genuinely in good hands. I was incredibly nervous and had a million questions. She was patient, kind, honest and empathetic through all of it. Communication was always easy, and I never felt rushed or made to feel like I was asking too much. She also understood the financial reality of specialty care and was willing to talk through different options with us without ever making me feel like we were compromising Bailey's care. On surgery day, I was an emotional wreck, but Bailey did beautifully and Dr. Bugman was able to successfully remove the mass. After weeks of fear and uncertainty, hearing that my girl was awake, out of surgery, and the icky mass was out was the biggest relief imaginable. What I will remember just as much as Dr. Bugman's surgical skill is how cared for we felt throughout this entire experience. When your dog is your family, handing them over for a major surgery is incredibly hard. I never once questioned whether Bailey was being watched over, loved on and treated like she mattered. I am eternally grateful to Dr. Bugman and everyone who cared for our girl. There really aren't enough words to say thank you for getting Bailey safely through this and back to us. If you are scared and searching through reviews trying to decide who you can trust with your baby, I hope this review gives you some of the reassurance I desperately needed when we were in that position.

I hate to write a bad review, but I also feel compelled to warn others so that they don't have the…read moresame experience that we did. I will not share the entire saga, but here is what I will say: - I do not know if SAGE's clinical choices were sound, as I am not a vet. What I do know is that they were not successful, and resulted in the death of a relatively young (6 year old) cat who did not appear to be *that sick*. - The care that was provided - which took place over the course of less than 12 hours and did not involve any surgery resulted in bills exceeding $7,000. - After the traumatic experience, SAGE was focused purely on payment, and not at all on condolences. They immediately charged the credit card on file and sent multiple emails with invoices (which were unclear and in some cases contradictory). When I arrived to pick up the cat's ashes the person at the front desk looked at the computer and said "you have an outstanding balance of $400; would you like to pay that now?" She did not say "I'm sorry for your loss" and instead just straight to asking for more money. When I pushed back she said "that's our protocol." Yes, clearly it is. - They made many administrative errors throughout the process, which I will not go into because for those they have apologized, but there were so many that I felt embarassed for them. But I've now contacted them multiple times with one simple request: please send me one invoice that is complete and accurate. My requests have gone unanswered. Perhaps because they have already received payment, they are no longer concerned with me, but it's actually pretty outlandish. They charged over $7,000 (I think - it's actually hard to tell because again, the charges and invoices are not clear or complete) and can't be bothered with giving me a clear answer. I am truly not sure how any business can get away with operating this way, but apparently SAGE can. I'm sure they do some good work. I'm sure there are many good people who work there and care a lot about animals. But based on our experience, it feels like incompetent adminstration at best and a scam at worst. I know that when your pet needs emergency care you may not have a lot of options, but if you do, I suggest that you try to go elsewhere.

Marshmallow had her first vet visit, and it was such a great experience from start to finish. Dr…read more Magrey was incredibly knowledgeable and took the time to explain everything in a way that made me feel confident and at ease as a new puppy owner. The vet techs/staff were just as welcoming. Super supportive, and clearly experienced. They gave me helpful advice and suggestions on puppy toys, treats, and general care, which I really appreciated. I'm so glad we chose this clinic for Marshmallow and I'm looking forward to continuing her care with such a kind and knowledgeable team.

Read the one stars and it says it all. They are rude, and want to run tests that are unnecessary…read more Prescribe things they have no solid foundation for prescribing. They obviously didn't even read my cats records which are current. The treatment they suggested was over 1200. I picked up my cat and got the hell out of there. For shots or whatever, but I wouldn't trust them. Not even for shots. The staff was worse than the vet, rude and that is an awful thing to face when you are crying over your pet. 'oh I heard that before' so condescending. I told her to go f herself and I apologized but wasn't sorry, for sure

I was able to make an appointment and send records without an issue. But I didn't like the vibe of…read morethe place. I heard the staff and vet talking outside the room door about whether my cat is really the breed I said she was. The vet made strange comments such as telling me that their hospital is not just for vaccines? When that's literally what they do and what I came for. Vaccines were pricy. I was a little surprised that they took my cat to the back when I'm normally present for something so quick. But other than that it was a seamless transaction

I've been taking my senior Chihuahua mix to South Hillsdale to see Dr. Magner for acupuncture and…read morelaser therapy for almost a year. He originally went in for acute back pain but has been back regularly for palliative care for his arthritis and kidney disease. It has made a tremendous difference in his comfort level. Scheduling is always easy - either online or at the front desk - and all the staff are always friendly. The room for acupuncture is very comfortable for both me and my dog, with air purifiers, a white noise machine, and a heat lamp if needed (which my dog loves). Dr. Magner is gentle and kind. She thoroughly explains her treatments and has recommended many ways for me to help my dog be more comfortable in his senior years. I am very grateful to have found South Hillsdale and Dr. Magner.

Our Maltese, Lulu, has been a patient of Dr. Mughannam's at Veterinary Vision Animal Eye…read moreSpecialists in San Carlos for over a decade. Our Pug, Bear, and Chihuahua, Iggy, also came in for one visit each. Without doubt, I will firmly say that EACH AND EVERY visit has been quick, informative, and delightful. Yes, that's right, I said it - I have actually enjoyed visiting this office for my dogs to be examined. Service is top notch here. Dr. Mughannam is extremely warm, personable and explanatory. He demonstrates a genuine interest in his patients and will tell you if your fur babies will need to continue with routine check-ups or not. It is evident that he is passionate about his job, working with animals, and talking about all eye and animal topics. We have shared great conversations. Dr. Puma is also very gentle, kind and friendly, especially with patients. In fact, the entire staff is awesome, including their cute office dog. Everyone here is amiable and seems to love their jobs, working with all of the patients that come in, and talking with the pet parents. What more could you ask for from any kind of office? The venue, with plenty of seating in the lobby as well as right outside the entrance door, is also always clean and tidy. Even their restroom is pristine. They also sometimes have a jar or two of treats for doggies. Did I mention their office dog? Such a cutie and the team is always happy to let you say, "Hello." Ample parking is also available in the private lot. I'm not going to lie - fees are not cheap, but you pay for excellent service and genuine care, so it's worth it. If you have a pet in need of vision care, I highly recommend Veterinary Vision in San Carlos.

Had an emergency and was able to get in same day. Everyone was kind and helpful. I would absolutely…read morerecommend this place to anyone.

One of the best veterinary experiences ever! Dr. Farcas is amazing, he was so thorough and…read moredetailed, he took his time to explain everything and made sure that I understood what he explained, and he was very open to my preferences (but he was also very honest with what he felt like was realistic). The support staff were very compassionate and took the time to explain pre-op and post-op instructions. They are very much worth the price because the quality of care and medicine is superb. This is why I have pet insurance so I don't have to worry about cost and I can provide the very best when it comes to my dogs' medical care. I highly recommend Dr. Farcas and his team if you need specialty dentistry.

Brought my cat Dimitri in for a consultation and then a full procedure earlier this month. The…read morestaff was very professional and thorough, and the doctor was amazing. My cat really needed attention and all of the dental work he needed was done perfectly. I'm very impressed by this clinic and would 100% recommend it to anyone.

Great veterinarians, helpful and caring staff, and a good selection of products for pet birds.read more

We've been bringing our bird Mango here for 3 years and have always been very happy with the care…read moreDr. Peak and Dr. Sanders are amazing, and Tammy is wonderful and always so helpful. I highly recommend this place to anyone who loves their bird and wants the best care for them!!

We have brought our dog here since she was 10 weeks old…read more The clinic handles her with a lot of care and has been patient with all our questions as first-time dog parents. They're also proactive about scheduling so we can lock in her next vaccine or wellness visit before we even leave, which has made it easy to stay on track.

I've been going to this pet clinic for over 15 years with multiple pets. I just rescued a dog named…read moreSofie who is about 3 1/2 years old. I've taken her too many places to get her anal glands, excreted,, and this was the first place that they told me that I should sedate her with trazodone and gabapentin before I brought her in. To be honest with you, the Vet tech was quite rude. I was pretty taken a back, considering I've taken her to many other places, and they just put a small muzzle on her and extract her with no problem. Their rebuttal, was that they had a different philosophy and that if I didn't sedate her that doing the extraction could injure her. I laughed because I had a Chihuahua and they muzzled my Chihuahua six months ago. So they are being pretty hypocritical. Basically I'm upset because I had been a loyal client for over 15 years with multiple pets, and since I disagreed with their tactics of sedating my dog before an anal gland excretion... They thought it would be best if I'd go somewhere else. They also said that sofie had deep anxiety and was in a state of fear. Sofie was uncomfortable, but so are most dogs going to the vet. I've never had this problem with this vet team. But, the dynamics have changed and Dr.G would rather drug my dog than put a muzzle on her. Yet.. they felt good putting a muzzle on my 17 year old Chihuahua 6 months ago. Definitely going somewhere else where the veterinarian team are more confident in their skills, professional and know how to communicate. They definitely have a lack of loyalty.

The experience with VCA was the best in years!!! I initially called in to get an urgent care…read moreappointment for my dog. First, the receptionist did not see any opening at her site but was so kind to see if there is any opening in another side. She even called me back (w/o being asked) if I want to take over the spot that just came up! Then, Dr Becker... I have not seen the Dr. who examined our difficult dog as thoroughly as Dr. Becker in years and explained her observations and potential treatments we can choose from. She put no pressure to us but helped us select what options we would like to go. Finally, the technician who provided the final shot to our dog was super friendly and communicative. From the start to end, they are all super kind, efficient and effective at their work. Cannot thank them more...

We started going to VCA San Mateo about six months ago when we adopted our puppy, and overall we've…read morehad a great experience. The medical director, Dr. Bolich, is wonderful. She's incredibly smart, compassionate, and genuinely cares about the animals she treats. Even though she's very busy, she always makes herself available and takes the time to listen and make sure I feel comfortable with what's being recommended for our little pup. I really appreciate that she's open to feedback and easy to talk to. I trust her advice and also think she's just a really cool person. The office staff is also great. They're kind, friendly, and usually try to to get back to me quickly. I've only met one of the other vets, Dr. Becker, but she was also fantastic. Highly recommend!