My dog was violently ill they made us wait over an hour while other dogs were seen with…read moreIn 20 min with the same symptoms ( yes I eavesdropped ). Seemed like we just got randomly assigned to the worst tech and he could not be bothered so we were not seen. We finally left and found care somewhere else. Just horrible

We were transferred to this veterinary hospital from our primary care veterinarian at Adobe because…read moreour dog required care with a veterinarian Train staff overnight. Adobe had called to ensure that there was a spot for our dog overnight. When we arrived 5p at MedVet, there were some forms to sign, but they immediately admitted and took our dog in to the back area for assessment and treatment. We did not have another opportunity to see our dog before we were expected to leave. They reassured us that the vet would do a full ass assessment and contact us if there was anything urgent that night. We could expect a call the next morning at 7 AM from the overnight vet. We indeed got a call at 7 AM notifying us that our dog was doing much better and she could be discharged. Our treatment from 5 PM to her discharge at 8 AM the next morning costed.2k. I would come here first next time if my dog has a future medical emergency. I think they only treat dogs and cats.

A big shout out to Dr. Armor and Erika for getting our dog Pebbles in (twice) on the same day…read more Dr. Armor was attentive, kind, friendly and very patient answering questions. She gave Pebbles timely treatment (without unnecessary tests) and our pup is back to her antics! Erika (front desk) was extremely helpful in getting us a same day appointment! Highly recommend The Animal Doctors!

I am incredibly grateful to have been recommended this facility. After unsuccessful vet visits…read moreelsewhere, my poor constipated cat began to take a turn for the worse. After calling around San Jose (where I live and work), no one seemed to care that my poor animal was suffering. That's when I decided to make the journey through commuter traffic to Palo Alto on recommendation from a coworker. And I must say, WOW! From the start, I felt at ease as soon as I walked in the door. The staff, through the ranks, were so attentive, I immediately felt as ease. They called/texted with updates and gave me tons of valuable information. The staff were all very informative, yet realistic about the situation. I picked up my pet later that day and thankfully, they were able to help him. It's been 3 days and my cat is now eating and playing again. The staff will also text me on occasion to follow up and make recommendations. He has a bit more healing to do, but he's only alive and improving thanks to the staff at the Animal Doctors. Special thanks to Dr. Chen and Tammy. Both of you truly care about your patients/clients, something that seems very rare now a days. Persimmon the cat, my family and I are forever grateful.

My 4 yo shi tzu gets terribly scared (plus he is aggressive) at his annual check-ups. Dr. Hill…read moretook his time to let my dog relax and get used to his voice and presence before getting down to exam my dog (who refused to stay on the exam table). He skillfully and confidently handled my dog with gentleness yet firmness. He also gave excellent advice on vaccines and recommended products I can consider to treat my dog's skin allergies. I highly recommend Dr. Hill!

Toast treats the vet like it's a haunted house, even with anxiety meds, she still shakes like a…read moreleaf. Enter Jessie Haestad. Jessie walked in, got down on the floor, and introduced herself to Toast like they were old friends, not sworn enemies. Toast actually relaxed (I didn't know she had that setting at the vet). Jessie is kind, patient, and clearly has a superpower with nervous pups. 10/10, would let Jessie meet Toast before anyone else again.

Wow a one medical basically for dogs! On time and friendly service, clean facilities, tech like…read morefridge of beverages and a simple business model you can follow Loved that I could get meds there so I didn't need to make an additional stop. Vet and tech were friendly, and love that you can do everything through the app For those interested, here is $100 off membership at Modern Animal - the all-in-one vet for today's pet parents. Use the code REFER100-M7Q9R when you sign up or book through this link: https://bit.ly/try-ma

We have very much so enjoyed working with Modern Animal so far. Their app is akin to the pet…read moreversion of MyChart, and allows us to easily talk to a vet tech or our veterinarian about our dog's health. The staff have been very kind and easy to work with. Our dog had a mastectomy last Friday with Dr. Newhouse, and she & her team kept us updated throughout the day regarding her care and how she was doing. We were concerned about her surgical site and we easily were able to message the team with photos and our concerns. They were able to triage our concerns via messaging, making it more efficient and cost effective compared to going to a traditional vet office. Their pricing also isn't that bad. Also - the office is clean, and they stock complimentary iced coffee and sparkling water in the waiting area. A nice touch. Thank you, Modern Animal Palo Alto :)

The best place to take your pets for excellent care. My dog Panda loves it here. It's so refreshing…read moreto have both a vet technician and CSR team that loves animals and cares about client relations so much, they're both great. Veterinary shoutout to Dr. Bystrom, Dr. Gould and Dr. Neal who have always been awesome with my girl. Thanks so much

My 1 year old Frenchie has had a complicated six months with her health. After working with various…read morespecialists, I often found the medical explanations to be overwhelming and complex during what were already high-stress appointments. However, everything changed when we went to Los Altos Veterinary Clinic. During a routine appointment, I asked Dr. Gould for her opinion on my dog's condition. For the first time, I felt like I truly understood my dog's health outlook. Dr. Gould provided genuine, realistic feedback and educated us on our dog's care in a way that was accessible and clear. Her demeanor and expertise are the blueprint for what a doctor should be: empathetic, realistic, and able to translate medical complexity into layman's terms. Rather than being pushy about "right or wrong," she focused on what was best for my dog's mental and physical health, while remaining mindful of my own capacity as an owner during the recovery process. She brought tears of relief to an emotionally taxing situation. A few highlights that make this clinic stand out: * The Staff: From the front desk to the practitioners, the team is phenomenal; warm, professional, and patient. As a medical provider myself, I recognize a high-functioning team when I see one; there are no "loose ends" here. * Efficiency: Scheduling is seamless, and they respect your time. I've never found myself waiting around past my appointment time. * The Personal Touch: They treat your dog as if it were their own. They even put out an adorable personalized welcome sign for your dog's first appointment! If you value high-end medical care and total professionalism, come here. This clinic is truly "it" from top to bottom. I cannot stress enough how valuable this entire team has been for our fur baby.

Took my cat to VCA Palo Alto for a drop-off appointment at 8:00 am since I couldn't get an…read morein-person visit. She was seen by Dr. Smith. One thing I wish had gone differently is how the technicians collect information before taking pets in. When I arrived, the technician came out to bring my cat in but didn't ask what the issue was or where it was located. I had to stop and ask if I could show her directly. Later, when Dr. Smith called, she was referencing the wrong side of my cat's face, which made it clear something had been miscommunicated. That said, Dr. Smith was very kind and respectful throughout. I appreciated how she spoke to my concerns and didn't dismiss my anxiety. She reminded me to be patient with my cat's adjustment to our recent move across the state, which helped ease my worry. At one point, she offered bloodwork as an option, and I agreed to it. She said it would be "a couple hundred dollars," and I assumed it would be under $300. It ended up being $500. Thankfully I have insurance and I agreed to it, but I do think clearer estimates would be helpful. Overall, I would come back here. I feel lucky to have a VCA so close by, and it's reassuring that there's also an emergency clinic across the street (not affiliated with VCA). Kayla at the front desk was also kind and helpful, which I appreciated.

Awful place want to charge you unnecessary money for medical treatments office manager is very…read morerude sits all wmday watching you on camera

My pup had a uti which requires urine culture. We did one at the start to identify the issue and at…read morethe end of her antibiotics. They price gauge, I had the same service with 2 different technicians and was upcharged the 2nd time. If I haven't spoken up they would've proceeded to scam me. I had to show my previous invoice with them to prove I didn't pay the ridiculous amount they were quoting me. I wouldn't recommend honestly there are better options.

Begging you for the love of your pet please find another place :( , said my dog wouldn't live up…read moreto a year and that we had to put him down. I switched vets and my dog is happy living 3 years more going strong with CHEAPER PRICESSS ON MEDICINE . It's ridiculous how much they charge , be prepared to spend $500+ everytime you go

Dr. Christine and all of the staff have been truly amazing! First of all, Dr. Christine and her…read morestaff truly listened to what my concerns were and asked questions regarding what was going on. They tried to truly understand the issue before just jumping in and recommending something they sell. Additionally, Dr. Christine called me with test results personally and seemed like she truly wanted to get my dog the help he needed (nothing urgent but a couple of things in his bloodwork weren't great and she wanted to get him an additional test as soon as possible!) and lastly, I have a very friendly dog but at the last vet he would get soooo nervous he wouldn't even let them touch him very much. With Dr. Christine's staff he practically jumps in their arms when he sees them and he's still nervous but he wants to interact with them when at the previous office he would try to get away from the staff! I highly recommend Dr. Christine and her whole staff! The office is beautiful and very clean and I don't feel like my dog is just another patient, it truly feels like they are there to care for him.

There were some issues with our baby's pet insurance, in comes Lindsey to the rescue! This amazing…read morewoman spent a lot of time helping us deal with the insurance company and finally getting us the coverage pay we were due. We love this place! If you aren't taking your pet here I don't know why....They are simply the best here!

The hospital manager reached out to me, they apologized and rectified the issue that was previously…read morereported.

I would like to understand why the Alta View Animal Hospital's Facebook page states that Paul…read moreGhumann is a licensed veterinarian on the landing page? His license was revoked in 2020. I have called to inquire about it several times, and have been told that "no one has access to the Facebook page." I don't think that's accurate, as several areas of the site have been updated well after 2020. Should I write to the California Veterinary Board to ask them why? The information is incorrect. In addition, his premises license was revoked at the same time.

Called the day of and the person who answered the phone was very friendly and was able to take…read moreKodak in within a couple hours! I can't remember the name of the Vet that helped us, but everyone was very friendly & we were in and out quick! Will be back

Loved the visit! Had a good experience: easy to book online, got in on time, the doctor was quite…read morenice and patient with the cat, and the quote was clear as well.