Long over due review IF YOU LIVE IN VEGAS AND PLAN TO MOVE DO NOT USE THIS MOVING COMPANY!!! these pictures are just a handful of the bullshit I've found as I unpack.... I contracted Vegas Veteran movers LLC for a move on 5/16/2020. Upon inspection the last 2 days I have found MULTIPLE issues with the move. A 2 mover team showed up in plain clothes with an unmarked generic penske rental truck that had no indication they were a legitimate company of any kind. They had no ID badges or identification markers such as a company truck that indicated they were a company. They simply looked like they rented a uhaul and came over to help move. 1. Many of my furniture pieces have been damaged with deep scratches and paint from the walls. My large book case was put on its side and slid on the floor, leaving a deep gash in the side that can't be repaired. There are also deep scratches in the finish on the bottom as well. Also, one mover dropped an entire stack of boxes in front of me that are likely broken. I haven't found them yet however as they are in the back of the stacks of boxes and bins which are upside down, backwards and sideways regardless of them saying what is inside and that it's fragile or heavy. 2. My master bedroom set was damaged and scratched and the movers never moved the drawers they removed back into the unit, instead they left them on my dining room floor. 3. They unpacked the bins and stacked them in the garage however they put heavy on top of light items so now my bins are collapsing, my items are likely broken and I will need to replace bins and repack all these. 4. They were smoking marijuana while on the job. My husband smelled it, as well as myself. They took a break after loading and smoked outside my old unit, and also were smoking before bringing the loads into my new house. 5. They stacked my keepsakes on top of Legos. Bins that way easily 50lbs on a bin that weighed 5... they have all been collapsed because of this. There is broken glass and items i have found as well. 6.The king size bed frame left in the garage had 2 drawers in it. Both are broken beyond repair. The foot board was put upside down and it's now completely scratched on the top that it was laid on. Originally they had it laid vertically and I had to ask them to move it horizontal, but they only did this after I moved boxes for room. The fact that I'm being told after contacting them i should have immediately addressed these issues with the crew is unreasonable as i am not going to get into a confrontation with movers and I wasn't aware of the heavy damage done until being in daylight and going through my items. I could deal with the issues of staffing and drugs if my items were not damaged which was my original impression, however now looking with a clear head I see this entire move was an absolute disaster. UPDATE: I reached out to Kirk and explained i had put a stop payment on my check payment due to the fact that my items were heavily damaged and the move was in no way worth nearly 600$. He promptly responded and gave me a discount and apologized for all the issues. I was told the movers that were on my job had been immediately terminated, and they apologized for the issues this had caused. I do appreciate the fast and reasonable resolution to my experience, however I want others to be aware so they can decide on their own. Update 2: I continue to find more and more items broken and damaged as I go through my garage. The master bedroom furniture is damaged beyond repair and keepsakes from my time in the military are broken and ruined. I ABSOLUTELY DO NOT RECOMMEND THIS COMPANY AT ALL!!! read more

Ok where do I start? I messaged Kirk and he was very prompt to message me back and seemed very eager to earn my business. Also before I continue allow me to share why I picked this company...... I am a Military Veteran of over 10 yrs and I enjoy any opportunity to give a Veteran hiring company my business. Now I will continue with the complete debacle which became my attempt at hiring this moving service. I sent a request initially and was sent a generated price quote type of message explaining rates and days and hours of availability. I have been moving out of my house for about 3 weeks but the last of it..... I was tired and just wanted it professionally done. I picked the Tuesday date at 8am till 10am. I was sent a confirmation of the above date and time and I was messaging with Kirk and he was going to bring three guys with boxes and packaging material. At this point I felt confident to schedule other companies to come in at various times and also rearranged work schedules to ensure both my girl and I would be there to attend the moving. The morning of I was already ensured that the truck and crew were going to be on the way and would call me once they were 30 mins away. I received NO such call and when I did finally speak with Kirk he told me that his driver called in due to a "personal" issue and would not be able to make it there in the morning. Before I continue I'd like to mention before all of this that Kirk tried to subtlety send me a text confirmation for a 12pm time instead of the agreed upon time of 8am. When I pointed this out to Kirk as a mistake from what we agreed on he then confirmed that I did indeed confirm a 8am time. Now let's continue shall we....... the morning of I finally get ahold of Kirk and after he gives me his reason for not being able to be there at 8am, he then tries to convince me to take a later time block of 12pm to 2pm. I explained to him again that this wasn't possible since we both had work to go do at that timeframe. Kirk asked me when we would be off work and I explained that we would be be available after 6pm and 630pm. As a form of trying to make amends for canceling on me the morning of he told me that he would have his crew and truck at my house at 630pm if that would be ok with me. I explained to Kirk that the 630pm timeframe would indeed work for me. Kirk once again apologized for the inconvenience but ensured me that he would make it right by me and I believed him. Fast forward to 6pm now........ my girl was able to get off work about 10 mins early with anticipation of finally being moved out of this house. I arrive to the home followed by my girl and he 615pm comes around. I trying calling the two numbers given to me by Kirk to see how far away they are. I must have called 30 times with getting Voicemail over the course of 1 1/2 hours!!! I waited in 36 degree weather for over almost 2 hours just trying to get ahold of anyone at this point but to no avail. At this point I'm wondering what am I going to do? I was able to get ahold of Kirk hours later and apprised him of what happened and kept asking in return where were you at? He sounded like he had no idea what I was talking about and didn't have any idea where his moving crew was at. Of course Kirk apologized and told me he was going to call his guys and found out what happened and he promised me he would call me right back....... well that phone call happened 7 hours ago without EVER receiving a phone call back from Kirk or anybody. I can't express how horrible it was having to deal with this BS. I love supporting my fellow Veterans but I STRONGLY DISCOURAGE anyone from using this company in the future as they truly DON'T have their clients in mind at all. I have since contacted another company and they have already gotten me a truck for tomorrow at 10am and already conducted a virtual walk through. I will review this new company after I get to experience their level of service since Veteran Movers don't value theirs at all. read more

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I had a great experience with Vegas Veterans. I had never hired a mover before and all my questions were answered via Yelp quickly and politely. They were efficient and I felt like all my items were well cared for along the way. They had one of the easier to understand rate structures and that was part of the reason I went with them. There were no hidden fees at the end. They didn't require a credit card hold and all services were quickly paid at the end with a Zelle transfer. The only negatives were starting approximately 30 minutes late and having one of the movers smoking in my driveway. read more

This review is way overdue. I am active duty military and had a move scheduled in Nov of 2019, Unfortunately, I was called out of town for work and forced to put my trust in this company, and Kirk, to handle business and make things easier for my wife. That was a mistake. I was not happy with the move at all. The quality of work I received was no where near that of a professional moving company. For starters, I was not accurately quoted. You quoted me at $750 then at the end of the job charged $1,350. Had I known this was going to be the price, I would have gone with a different company. My brand new entertainment center that was taken upstairs was my main concern with the move, and I reiterated this to Kirk numerous times. It looks like it was carried upstairs, assembled, dropped downstairs and then carried back up. This was a brand new entertainment center, and now there are scuffs, gaps, and missing hardware. This isn't the only missing hardware. One of our cribs was missing 6 dowels and a screw... not entirely sure why it was taken apart to begin with. My bedroom set was also missing all hardware. Also, it looked like our 8 year old had packed the boxes. Things were just shoved in them with no care. I reached out to Kirk with my concerns and gave him a chance to redeem himself. I was flat out lied to, and never received the rectification that we agreed upon. After our initial communications, Kirk stopped responding. My last complaint for this company is the workers. They were unprofessional in the way they communicated around women and children. They were hitting on my wife's mother, and some of their pick up lines were completely inappropriate. I urge all potential customers to consider using another company. Plenty PROFESSIONAL companies out there that can beat these guys prices and service. read more

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****UPDATE**** Kirk made it right after many series of unfortunate events and offered to take care of the bill. Thank you and I am sorry how everything happened. I do hope and pray your guys are safe. And I did change my rating because not many would be willing to do what you did. So thank you for that. I am deleting my previous comments and hope we can all make this right. Andrew messaged you and we are not expecting for you to pay for all of it as he stated to you. I am hoping changing this and deleting the previous does shows you the same courtesy. We will await for you to contact us. And I promise to have Andrew's review updated and changed as well. read more

A few weeks ago I had to have a 10x10 storage unit emptied. I received a response from Kirk after I submitted a request to find Movers here on Yelp. Communication with Kirk was great and he was able to accommodate me when I had to move it out a few days. About 30-45 minutes before my scheduled time Kirk called and let me know they would be a bit late as they were finishing up another job. It was great to receive that heads up and I appreciated the communication. Though the majority of the stuff in the unit was 'junk' they handled it as if it were new and packed the truck with quality. I'd definitely hire them again. read more

Excellent service, brought all of the necessary supplies, provided solutions when my original plans didn't work, very friendly and fast!!!

Kirk and his team were great. They are all friendly and easy to work with. They did a wonderful job packing and moving out stuff over to the new place. No issues, very aware of my needs as a client, and super friendly. They asked where things should go and were extremely responsive. They were on time, and very communicative about expectations. I would definitely recommend and use him in the future. Thanks guys for a job well done! read more

Although I haven't decided if I truly need a professional mover for our upcoming move, I would highly recommend considering Vegas Veteran Movers! The communication is exemplary. Messages are answered promptly with clear detailed information. The rates are extremely reasonable in relation to the services offered. If or when I do use a professional mover it will definitely be Vegas Veteran Movers!!! read more

Kirk and David were great! Super friendly and professional. Kirk responded fast to my enquiry, searching for movers. Hired them to move furniture into storage unit, they made sure everything was wrapped & put away neatly. Made the whole process so easy, start to finish. Would hire again, highly recommend! read more

These two guys were phenomenal! Had custom couch/daybed that we wanted upstairs but problem was we could not get it through the front door. Guys came on time like super Heros, quietly removed the door, moved the couch upstairs and gone. It was a little pricey but worth it! Thank you guys again for all you do and I will definitely use your services again! read more

This company was so careful of my furniture. They wrapped up every piece with blankets and Saran wrap. Very nice guys to help you move.

Didn't call me until 30 mins past the time they were supposed to arrive and left me hanging because one of the movers didn't show. Had to go with another company which was thankfully available same-day. Disappointed that they aren't professional enough to have people on standby and have such poor communication. I understand that sometimes things come up, but the fact that they have similar negative reviews says that they need to put more effort into hiring more dependable employees and/or employ and enforce better business practices. This isn't the first or last time, I'm sure, that they've left/have left someone completely stuck day of by either coming really late or not showing up. Sucks. read more

Hired 2 movers for 1pm to 3pm. Movers were 5.5 hours late after being on their way multiple times. Would call me to provide an update from 2 different phone numbers and when I would call either one for an update it would dump me to voicemail. Neither phone number would respond to my texts. Extremely frustrating.After moving us, the owner Kirk had the audacity to only discount the rate by about $20 which I declined and asked for $50. Also would leave a burning cigarette on the tailgate if my moving truck and now my couch and other fabric items still smell like shit from it days later. Due to them being so late I was charged a 2nd day for the uhaul. I am considering doing a chargeback to recoup the loss from the extra day of truck rental and because I'm gonna have to get my couches cleaned. Do not hire these guys. I would give 0 stars if I could simply on how much of a headache dealing with Kirk was. read more

After thoroughly reviewing the many moving companies in Vegas, we decided upon Vegas Veteran Movers, and very happy that we did. They are a fairly new company in town but quickly making a great name for themselves. I ordered the 3 man crew and they very carefully and skillfully handled all of my moving needs. I had quite a few valuable, large and heavy items and I couldn't be more pleased with their abilities to handle the job so very well. David is a master at disassembling and reassembling, and I can't say enough about Dre and Kirk, too. An impressive, very friendly, great team of guys. If you're looking for a moving company, look no further than Vegas Veteran Movers. I can't recommend them high enough! read more

If I could give negative stars I would. I contacted them on March 10th for my move on April 25th. I don't have that much stuff and anything I can move myself I do. I have a 2 bed apartment and I'm moving to a 2 bed apartment. Both apartments are on the second floor. I contacted them a couple of times during this six weeks to make sure all was still on for today. They were supposed to come today at 9 am. I received a call around 8 saying that there was an issue yesterday and they needed to push my appt back a couple of hours. Also said since they had to push me back they would send an extra man. That sounded ok to me. Received a text message that my appt was changed to 12:30 pm. Well at 1:30 hadn't heard anything so I texted Kirk. He called and said he just spoke with Dave and he was taking payment on the customer from the morning and would be heading my way. I asked him "about half hour". He responded with yes and he would have Dave call me when he was on his way. An hour later still no call and no movers. I called Kirk and again he said he had just spoken with Dave. They were on their way they probably had to stop for fuel. Funny how I contact him right after he's "just spoken" with Dave. Finally at 2:40 Dave called and said he was 15-20 mins away. He did show up at 3:10 with his helper. There was no extra man as promised. I called Kirk and told him how upset I was. He was going to call another guy to see if he could come help. While I was speaking with Kirk, Dave and his helper were sitting in their truck. Needless to say Dave got out and explained how there was no way they could get my move done today. He would bring three probably four guys first thing in the morning. I agreed to this. Then I received a call from Kirk telling me how it's going to take 6-8 hours with 3 guys and how the job never should have been scheduled the way it was. People call off sick and situations happen blah blah blah. I explained how unhappy and frustrated I was. I wasted an entire day waiting on his crew. This was the worst case of customer service that I've ever experienced. I e moved 9 times in the last 15 years and never had an issue. I hired them because they're a relatively new company and they are veterans. Well in my experience veterans don't work this way! I told Kirk to have his crew at my place by 9 am tomorrow and he needed to get as many ppl as needed to have my stuff moved in three hours. Mind you when I moved in my place it took 2 guys less than 3 hours! He told me he couldn't do the move and take a loss. So I'll take my business elsewhere. Never use these guys!!! read more