I've been to this location multiple times over the years. One of my kids took the written test and…read moredidn't pass the first time. That day, the line was extremely long even with a 2:30 PM appointment. By the time we made it to the window, they said she couldn't test because it was after 4 PM. We had to wait through a slow-moving line, which wasn't our fault, and once I pointed that out, they allowed her to test. When we came back for her second attempt, the staff member who took her paper said "again?" in a rude tone. She was already nervous, so that was unprofessional and unnecessary. Because of the experience, we ended up going to another location for the behind-the-wheel test. My son eventually took his behind-the-wheel at this location and had a much better experience. His tester, Carolina, gave clear directions with enough notice and provided helpful feedback afterward. He passed, and I was relieved, especially after hearing mixed stories from others. Overall, this DMV can be frustrating and slow, and some staff can be rude, but there are also staff like Carolina who make the process much easier. There was also a woman at check in that was super friendly and helpful, but I didn't catch her name. She even wished my son luck for his test.

Two months and I was still waiting for my ID to arrive so I visited DMV…read more Waited an hour and a half for my turn only to be told that they CANNOT issue an ID despite having ALL the VALID and LEGAL documents stated in their own website. The two female clerks I spoke to today are either misinformed, naive, or just can't be bothered to look up my pending application. Worst DMV indeed.

I don't recommend this location. By far the worse. The employees are very rude. They'll waste your…read moretime and don't let you explain. I have hard time understanding the employees at front since English is their second language. It's extremely difficult to get things resolved.

Most of the reviews point out that this place handles commercial drivers licenses, but now they…read morealso process Real ID for us amateurs. I recall years ago when this was a full service DMV. Small location meant shorter lines, but that changed years ago when this became a "DMV Industry Service Center." I now dread having to go to the regular DMV which is not close by. AAA membership allows you to do most things at their locations (which is a plus) but Real ID is not one of them. So kudos to the DMV for using this location for Real ID - I was able to get an appointment within a week and the employees were friendly and efficient. Now that I have heaped praise on the DMV I must now go outside to watch the pigs fly.

I had a great experience with the professional service I received from Yusuf while getting my…read morevehicle taken off Non Op status and obtaining a moving permit. From the very beginning he was extremely helpful over the phone patiently answering each and every question I had and making sure I understood the entire process. He was professional, knowledgeable, and efficient throughout the entire process. I highly recommend Yusuf to anyone needing assistance with DMV related services especially taking a vehicle off Non Op or obtaining a moving permit.

Best service and fast, better then the DMV I will come here always now I recommend to allread more

They don't have things in order I've been waiting for them to finish a simple paperwork is going to…read morebe one week and I had to come here 3 times to ask because they don't answer the phone willing to help.

Great service. I was walked through the process in a very simple way. I highly recommend!read more

No response, unavailable, and solutions change every time DMV talks to them. What a waste of…read moretaxpayer money.

Never able to reach a live person. Ever. Never Ever. Extremely frustrating!! They need to hire a…read morefew people to answer phones!!

I'm beyond frustrated. Their sign clearly says they're open until 7pm, but when I showed up at 6pm…read more(a full hour before closing) the doors were locked, lights off, and no explanation in sight. No notice, no update, nothing. If you're going to close early, communicate that. Customers make plans based on the hours you publish, and it's incredibly unprofessional to just shut down early without warning. I won't be wasting my time coming back. If you value your time and don't like being misled, look elsewhere. Reliability matters, and unfortunately, this business just doesn't have it.

Good and fast service! I came in there on Thursday day and this is one of the few reg service…read moreoffice that has a good service and good attitude. Will definitely use this place again!

I am writing to express my sincere appreciation for the excellent service I received at the…read moreCampbell office today. Although I was technically in the wrong location based on my home address--which corresponds to the Mountain View office--I explained that the Campbell location is much more convenient for my workplace. The representative at window 12 was incredibly understanding and assisted me with my Medicare application with great patience. I was assigned ticket number D62, and I could not have asked for better service. I wanted to share this feedback to ensure her hard work and professionalism are recognized. Thank you again for the great experience.

Completely dumbfounded…read more Newly married and wanted to get my marriage certificate submitted to change my name for my social security. Appointments was about 2 months out and I wanted to try to get it done earlier as a walk-in. They really should put a sign saying everything is by appointment only (effective 01/2025). I waited an hour only to go to the window to be told this and offered to make an appointment for my next visit. I shouldn't even have the option to get a number. The ticket computer should have a hard stop programmed if you don't have an appointment. PUT A SIGN UP BECAUSE THE WEBSITE STILL WELCOMES WALK-INS!

Great smogging, what more could you ask for? Car went in, I wait a bit and it comes out with no…read morefuss.

Great service and very knowledgeable! Exceptional kindness and you pay for the quality of work. He…read moregained a lot of trust from me and will be going back for life.

I was scammed, so I had to close my bank account, and open a new one. Fine, scammer received no $s,…read morebut a bit later, no SS check. Updated my direct deposit, but the SS website gave me an option of starting my DD in July or August. I was waiting for my March check, which should come at the end of April. Tried to bypass, but NO, you must pick one. WTF! There was no way to change this any where on the site or by phone. Couldn't wait for 2-4 weeks for an appointment, so into the abyss of a government bureaucracy I proceeded. Showed up at 9AM (opening time), already a line of 15-20 people waiting at the door. Got in line, and after about a half hour was standing in front a kiosk for check-in. Oh of course my issue was not listed, mine Account Suspended. I chose something, and then because I am disabled, I had 2 choices for my disability, which is balance issues, so I push a 4 wheeler, which was NOT a choice. Blind or deaf, hard of hearing. Her Ladyship, reached over and chose the hard of hearing, because I froze a bit. and off we went to sit at one of the 20 plus chairs. From the numbers on the display board, it looked like it would be a very long wait. 20 minutes later I was called, got a very nice man, and in 10 minutes I was out the door. Big Giant YAY. Place has easy parking. This was the Mountain View office.

I'm sure that the Mt View SSI office is helpful and offers good service but what if you can't leave…read morethe house? The SSA.gov website is utterly useless - it's virtually impossible to log in! Trying is utterly useless with the login.gov and ID.me - there's no way to look up my records or copy information about my SSI payments. Why is this true?