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    Vehicle Wraps 777

    5.0 (1 review)
    Closed 11:00 am - 6:00 pm

    Services - Vehicle Wraps 777

    Vehicle wrap removal

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    5 years ago

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    NYC Wheel Professionals - Have a rear organizer somehow both straps broke when they were doing nothing in the trunk

    NYC Wheel Professionals

    (98 reviews)

    South Slope

    Brought my gloss black wheels in for curb rash repair. The first job wasn't perfect. The finish…read moredidn't quite match but to their credit, NYC Wheel Professionals stood by their work and offered to have me bring the wheels back to make it right. They corrected the issue, they striped the wheels and recoated the gloss finish, and the wheels came out looking proper. The staff apologized and was responsive the second time around, and I really appreciate that they took responsibility and made sure I left pleased.

    I live close the shop and when I googled rim repair they were the first to come up. I had a blowout…read moreon the hwy when I ran over an object in the road which bent the inner edge of the rim. I put the spare on and went in for a quote. The quote was reasonable for the work and they asked me to leave the rim with them and pick it up at 5pm the next day. I left a deposit for the repair and a used tire. I returned at 4pm the next day to see if they were done bc they close at 530pm and I wanted to check the work in case something needed to be fixed. Turns out they couldn't get the tire size I needed yet they hadn't contacted me. They also said the rim wasn't back yet bc they send it offsite. I asked what my options were and they said they could order the tire and have it two days later but brand new which isn't what I requested or paid for so it would be more. I said that there were at least 10 tire shops within half a mile from them can we get a tire from one of them? They said yes but you would need to go buy it and bring it and they'll mount it and calibrate it. I find a shop close by that's 24 hours and go buy just the used tire for 30% more than what NYC wheels quoted me and hustled the tire back. Then waited 30 min for the rim to come back. Then waited 20 min for someone to come mount the tire on it and place it on my 2023 rav4 prime. They just charged me for service and removed the tire charge and I left. Right away the car pulled to the right. They advertise how they balance and test the tires before mounting them and I realized they hadn't done that. Not bc I rushed them but bc they were closing for the day. Also the tire was at 49 psi when it should've been at 35. I had to go release air at the gas station myself. I also noticed that the Toyota 18 inch rim was all scuffed up in various areas which were not there before. Plus the small center logo cap was missing. I returned the next day and mentioned the car heavily veering to the right and the manager I believe said that they aren't responsible for that and i should get an alignment. The tire pressure was my responsibility too. He had me wait for 10 min while he scolded the staff which was there but wasnt the staff who assisted me about the cap and then found it somewhere and put it on the wheel and said you're good to go and walked away without making eye contact or saying thank you for coming in or sorry about the inconvenience or anything close to customer service. It was more like peace out and be on your way. Oh and they say on their website that texts are better than calls bc they are very busy and texts are better. I called twice while they were still doing the job but no answer. I texted twice but never got a response. When I arrived to pick up the rim and tire they acknowledged that they had seen my text from earlier in the day where I asked for an update and if they would be done by the pick up time but failed to respond with the fact that they couldn't find the tire I needed which would've been something I wanted to know and the whole reason I sent the text in the first place. Then I sent a final text after hours letting them know about the missing cap and other issue and that I would be coming by in the morning. No response and were surprised when I came in like I told them I would so they could expect me instead of me showing up unannounced. Now I'm driving around unsure of my safety bc if their actual service is as bad as their customer service then I shouldn't trust it.

    Vehicle Wraps 777 - vehiclewraps - Updated August 2026

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