My wife scraped the side of her car against a cement post causing damage to the front bumper, right…read morefender and door. The fender was somewhat crumpled near the door. The car is otherwise pristine and we wanted it to look that way again. We used Yelp Reviews to narrow our search for a repair shop. We got several quotes, two from large shops and one from Advanced Auto Works a relatively small shop. From the start, our dealings with Tom, the owner of Advanced, made us feel entirely comfortable and confident that we could trust him. We decided not to file an insurance claim and to pay for the work ourselves. Tom said he would try to save us money if he could. He came through in a big way. One of the two shops quoted us over $3000 for the repair and said they would straighten the fender. Tom said that given the cost of the time it would take to straighten the fender, we would be probably be about the same cost to replace it. Tom's quote was about $1700, the lowest we got. Between the low price and confidence we had in Tom we went with him. He completed the job on time, the work was great and the paint was a perfect match. And on top of it, he said the parts didn't cost as much as he initially thought and knocked another $150 off the price. What a guy. Highly, highly recommend.

the pick up was easy enough but seems they got mad at me because they only had two parking spots…read moreand I happened to pick the wrong one. which was also where I had gotten it from. but then on top of that they charged my card an extra 33 bucks or so for whatever without notifying me either. so be careful not to get your money stolen when renting a truck here.

These guys are great. Local. Like dealing with friends…read more No major repair needs yet. Just two cars and three sets of tires. Every employee and the owner have a "can do" no problem attitude. Car repairs can be so anxiety rich. But this team can calm the stress of it.

I had my oil changed at this location and shortly after noticed a panel dragging on the ground when…read moregetting on the highway. The technician claimed he didn't touch the panel to perform the oil change. yet they jerry-rigged it with a zip tie rather than ordering the correct part or offering to replace it when I brought the vehicle back in for repair. They took no ownership of the issue and didn't even apologize. I've serviced both of my vehicles here for years without a single problem, but the moment an issue arised that they caused, they refused to take responsibility of it and offered only a half-assed fix. If it wasn't their fault, why would they even touch the panel to fix it after I dropped it off. I will no longer be bringing either of my vehicles to have them serviced at this location.

Getting an appointment was easy. Service is fast and straightforward. It did not take me an hour…read morefor the change oil service.

Great mechanics, friendly and honest. The team at Glenn & Sons never does any unnecessary work. We…read morehave been going to them for over 20 years and they are fabulous!

I've had my daughter's Volkswagen beetle repaired here as well as my sons Toyota FJ…read more Ken is easy going but more importantly, he not only gets the repairs right but he gets them done remarkably quick. I've never had such luck with auto repair shops and highly recommend them.

From start to finish GLA in Lake Villa was great with getting my vehicle repaired asap. Super…read morefriendly, spot on with immediate responses and fast turn around time. Highly recommend!

5 star not enough, They are the best…read moreFair price They finished the truck fast !!!!!!!!!

Trustworthy. The owner is patient and happy to explain what is wrong with your vehicle if anything…read more(twice he has recommended I forgo a repair). His receptionist is very helpful and friendly. All of the employees are capable. On a recent repair, I spent less than half estimated by the dealer.

I had a simple oil leak coming from the valve cover (it was torqued down incorrectly from the…read moredealership and they used the wrong gasket sealant) and from the plastic oil pan on my 2015 Volkswagen GTI. The Firestone Conplete Auto Care in Round Lake Beach had been my goto place for maintenance and auto repairs since 2010 and for my parents since 2005. They had good quality and reliable service for a fair price. They were a service provider I trusted. If three repeated return trips, they didn't torque down valve covet and couldn't find why the leak was persistent and insisted that the leak was coming from the oil sensor on the oil pan. I agreed to having the sensor replaced and took the car home, only to find a large puddle of fresh, clean oil on my garage floor. I took the car back and they said it must be coming from the oil pan, since plastic pans have been a known source of oil leaks. Talking it over with one of the managers, we decided that a metal replacement oil pan should solve the problem once and for all. The repair was completed that day and I took the car home. The next morning an even larger oil puddle was found under my car. Frustrated, I took my vehicle to a much more expensive Eruopean car specialist. They did what the technicians at Firestone failed to do: Find the source of the leak. You pour fluorescent dye in the oil. Run the vehicle for a few minutes. Take a black light and look where the oil is escaping from. They found the head gasket / valve cover issue and the oil pan were not properly sealed. On top of that, Firestone had not replaced the plastic oil pan with a metal one! I had this garage replace the plastic pan with a metal pan (since the engines are the same, the Mk 8 GTI metal oil pan will fit on a Mk 7. There are also aftermarket metal pans available from a variety of vendors.). They torqued and sealed everything down properly and I paid foe the service, glad that the problem was finally resolved, but disappointed that Firestone had failed miserably. I went to confront the Firestone store manager (after he was unavailable for a few days), and showed him the service bill that the other garage did and asked why they replaced the plastic oil pan with another plastic one after we both decided that a metal one would be a better solution. He told me that Volkswagen did not make a metal oil pan and that plastic ones were the only available oil pans for my car. That was a flat out lie that could easily be fact checked on any smart phone. I as I still had the website for ECS Tuning screenshot on my phone, I showed it to him with at least three different aftermarket, metal oil pans for the Volkswagen EA888 2.0 TDI engine. I then showed him another website for UroTuning for another alternate metal oil pan. He eventually reimbursed for the work on the oil pan, refunded the part. I told him that he didn't have to refund the oil sensor or the labor for that as that was my fault for not doing my due diligence in overseeing their work. I also expressed by disappointment and frustration with their poor service. But, I held back. I was angry and felt betrayed for being lied to. I understand that they had young, inexperienced technicians, but you don't cover for their mistakes by lying to your customers, especially loyal ones that have been returning for over 15 years. While we kept the conversation polite and professional, I was seething beneath it all. Not because of the service failure, although that was frustrating. That could be forgiven by resolving the car problem and owning up to their shortcomings. Lying straight to my face... that was disrespectful. I'm no automotive genius. But, I know a few things about cars and I conduct myself accordingly. I drive an enthusiast's car with some light modifications. I enjoy talking about car performance and driving. That should have been evident. Don't tell me what part isn't available for my car and expect me to just blindly accept that as truth. That was never going to be a winning strategy. If I can't trust a service shop to be honest with me with major repairs, how could I trust them with simple items like brakes, tires, or oil changes, let alone more serious things like diagnostics? Your experience with Round Lake Beach Firestone Auto Care may differ, but I wouldn't take any vehicle that I cared about there or reward them with my business. Violated trust cannot be easily regained and I just don't trust them anymore.

Service is okay. We brought about car for brake pads and it…read morewas included with our warranty. Unfortunately 3rd party is involved whatever it is they couldn't be able to do their part, but they found a nail on one of the tire and charged us $60 + and that I now fixing it after few months. Hoping that I don't have to pay more than what my fiancé paid them. So there for quality is poor & value. Very disappointing.

On a Sunday afternoon I needed a new shock replacement. I called four different mechanics and drove…read moreto one just to be told they didn't have anyone available for the job. I found John on Maps and gave him a call. He was willing to take a look at the job within an hour. He was very reasonably price and very professional. Skip the hassle and the price exaggerations at the big name mechanics and call John instead. I will definitely be a returning customer.

Best place in Round Lake Beach,other shop over charge,very reasonably priced.If you need…read morebrakes,ball joint's or other stuff, call him get a quote,and you will have a new mechanic.

Very thorough inspection and clear explanation of each item along with photos of bad parts!…read more They did quality work and offered financing. We were able to get a loan car too. That helped a lot! Thanks guys!! We will be back!

Have been a customer for many years and they have been taking care of my 2013 Toyota. Would not go…read moreany ware else. Nicest people.

Great company. Owner contacted me and helped me find a body shop. True professional.read more

From the owner: At Specialty Motorwerks, we’re not just another mechanic shop—we’re a state-of-the-art automotive…read moreservice center built for drivers who expect more from their repair experience. We specialize in European and German vehicles such as BMW, Mercedes-Benz, Audi, Volkswagen, Porsche, and MINI, utilizing OEM-level diagnostic equipment and factory-grade tools to ensure precise repairs and maintenance. But we don’t stop there—our ASE-trained and dealership-experienced technicians are fully equipped to service all makes and models, from domestic to Asian imports. Whether it’s brakes, suspension, diagnostics, or performance upgrades, every job is handled with transparency, accuracy, and care. We believe in honest recommendations, fair pricing, and fast turnaround. Customers choose us because we provide the quality of a dealership with the personal service of a trusted local shop. From routine maintenance to complex repairs, Specialty Motorwerks delivers reliable results you can feel every time you drive.

This is by far the best auto experience I've had with auto repair in my entire life so far. Ken who…read moreruns the front was an excellent person to talk to when getting my car looked at for the issues that it was having. The overall cost was pretty affordable as well compared to other mechanics. Ken had great customer service was very friendly very patient and very well at explaining what's going on. He's very thorough and knows what he's talking about. I highly recommend if you ever need work done on your car to take it to this mechanic shop. Again this was by far the best experience I've ever had with mechanic work for my car.

I took my Ford Escape there a while back. My complaint was about what sounded like a bad wheel…read morebearing. Turns out it was a tire that had started failing internally. I also complained about my brakes being loud and and possibly a warped rotor. They fixed everything for a reasonable price. I like this shop because they don't try to upsell you. "Just the facts, ma'am.".