I loved dealing with velocity. I have been looking on line for months and they always had the lowest prices. I was a little bit skeptical because of it. But I decided to go in there and just see how it went. Both my salesman Dan and the finance manager were very low pressure and honest men. I was way impressed and would definitely go back. Keep in mind this is a no hassle, they know there prices are the lowest and aren't willing to negotiate prices. So if you like to haggle go somewhere else. I was in and out in about 1 hour and maybe fifteen minutes? Maybe less! I had a really good experience. read more

Bought a car that had a few "chips" in the bumper that I address which they filled in prior to purchase. But after a month those chips actually is the paint flaking off. Now it's too the point to get repainted and shops are saying there was some obvious work on the car that the dealer never disclosed. So whatever work they do to make sure the cars are ready for purchase is awful read more

Go through their cars with a fine tooth comb, lots of things wrong with them that the sales people will try to hide and disguise. Lots of fees and markups once you get to the paper work, almost an extra $2k in fees and stupid things, other places fees are usually half that or less. read more

This place is a complete joke. Don't waste your time. My wife and I stopped by looking for a car for our daughter. You would think on a slow Friday afternoon when a middle aged couple shows up and starts walking around your lot, a salesman might want to haul his lazy ass out to see what's up, but no, they just stood in the windows of the showroom staring into space. So, we wandered around along with three other sets of customers, two of which also mentioned they had not seen a single person walk out to greet anyone. None of the cars we looked at were unlocked or had prices on the stickers- So, you need the sales guy to help you out, but they can't be bothered to walk out and meet you. Nice. We ended up going to a different used car dealership and paid cash for nearly the same thing Velocity had. Their loss. Too bad, maybe someday they'll decided to actually provide some form of basic customer service, but I'd highly recommend skipping them until they do. read more

My wife and I didn't have an amazing experience at this place like all the reviews we read. The staff that brought you the cars to test drive were not knowledgeable about the cars on the lot, they couldn't answer any questions we had. The 3 times we came in it took 20-30 minutes to be helped, with multiple staff walking by, not asking if we needed anything. We honed in on a Subaru that we found online and the test drive was great but the radio didn't work at all and there were lots of stains on the inside of the glass on the dash. We really liked the car and wanted to buy this particular one if those things could be fixed. We expressed this to the salesmen who didn't pass it on to the manager who was dealing with the paperwork. It held us back another hour waiting to finalize things. The manager was also very rude to my wife and didn't answer her questions about the warranty and called her "crazy". He misspelt our names multiple times on the contract which is silly, we had to revise them twice. Once we had the car it drove great and they did fix the problems we had. But we had serious problems with getting our plates through them. We had to physically pick them up a day before they expired because they "forgot to send them to the DMV" this was a pain as we live in Northern Utah and they knew this and said "you can just wait for it in the mail, and if you get pulled over, we will deal with the fees", yeah no. A month 1/2 later the battery went bad, and the supposed "full coverage warranty" we bought from them didn't cover it. These things are silly and small but we felt that it was enough to warrant a 2-star rating. We won't be going back and won't be sending any friends here. read more

We had already spent several weeks looking for cars after mine was totaled in an accident. We had been to a few that had cars that were in our price range but either the car wasn't the right one or the sales people were way too pushy. We were recommend Velocity Auto Sales by a coworker and when we looked on line we saw they had a couple of cars we could afford. We test drove both and had plenty of time without the salesman present to talk about it and make a decision. The no-haggle price was fair and in line with blue book and with what we could afford. They also pulled up the CarFax on both cars and we were able to see all the history. We paid most of it in cash (insurance settlement) and had approved for the balance. They helped us get a better rate from our credit union on a loan. It was a very nice experience. I would purchase from them again. read more

Sales process seemed open until we hit the Finance desk. Pressure to purchase many warranties and add on's. When we said no, they slid in a $300 item we did not ask for nor was it discussed with us. read more

Velocity has some good cars but horrible customer service. We went there so my daughter could buy her first car. She found one she wanted and we decided to make the purchase. It was later on a Saturday.They were helpful until we signed all the paper work. The car had not been cleaned since they got the car and there was food in the seats. Our salesman said not to worry, the weekend crew was made up of high school kids that did a lousy job cleaning so to call him on Monday after 3:00 when he got to work and we could set up a time to detail the car. My Daughter text multiple times and the texts went ignored. We decided to drive an hour back to Velocity anyway to drop off the final check and set up an appointment for detailing. When we arrived, they took are check, we were told our salesman wasn't there and to try texting him again as well as to call the next day to set up a detailing appointment. We texted him multiple times with no response. The next day we called the manager of the area where they do the detailing and he was put out that our car wasn't clean enough for us. He would not tell us that he'd detail it like we were told, only that he'd wash it. We continued to try to text the salesman and to this day, never had a response. I emailed the company and still no response. Unfortunately, our experience has been what too many people come to expect from used car dealers. read more

They have one of the greatest prices for cars and sales and finance people were really friendly and fast once you find the car you want.

Buyer beware. Dealer has low price but charges a $299 mandatory anti theft coverage ontop of their already outrageous dealer fee, they will not remove this at all. After 20 mins of arguments with them I found out that it's the premium that they pay for their insurance and that they pass onto the customer. It absolutely doesn't cover you in any way nor form..read the disclosure doesn't say how it cover all it states is what it won't cover. read more

First note is I would like to mention the good things is they had a wide variety of vehicles which is good the 2nd the sales guy who we worked with was really nice. Now that is all I had to say for the good points. I went there with a buddy in because he was looking to a buy used car for a good price. This happen to be one of the few places that offered a decent deal so we thought. Once my buddy decided to pull the trigger and work some sort of deal. We spoke with the sales rep and he got us in contact with the manager. Nice guy at first but became a totally you know what later on. As we started discussing the price there was hidden charges that he was really vague on the reason for it which is one was a 299 addition that he'd says was required for anti theft which is required. I'm not the smartest guy in the bunch however what he stated is quite sketchy and from my own purchase that I recently done this is not anything required. Moments of discussing with my friend questioning him on why it's there because it doesn't make any sense. He finally came out and said the reason is because they a dealer has a premium and this is something they pass on to their consumers to keep cost very low for them. He could of just been truthful from the beginning but instead said kept lying and stating all dealership has this fee than wanted to tax my friend additional 500 for their dealer fee on top of that. That's crap man and the funny part that is when he was just doing vomit of the mouth he said if we wanted the fee and waived he said the Windows can be replaced because the sticker on the window is why the anti theft coverage is there and is required but it would still come out of the consumers pockets. What does that even mean???? read more

the worse, sales manager or whatever his title is, kept bragging about selling 30 cars in one day and acted like he was better, i didn't buy the car because of his attitude. overall very bad experience read more

I bought my car here almost two years ago and absolutely love it! Great place. The salesmen aren't pushy either which is a huge plus. Efrain helped me. Will be buying my next car here. read more

Had a great experience with Velocity. We purchased a 2009 Impreza with 65k miles about $900 less than anywhere else. Josh was great and so was the closing process with Cory. No pressure, no shakedown. They even let me take the car for an afternoon to have my own mechanic examine it. 5 stars for these guys. Will shop here again. read more

Update to my previous review...Velocity Sales called my family's home phone looking to talk to me about my negative experience. My dad said the guy sounded sincerely interested in getting my feedback and seeing if he could remedy the situation. I was hopeful and ended up attempting to contact him (I believe it was Cory?) literally 5-6 times to no avail. Left several messages and spoke with someone else in the office to let them know I was trying to contact him. To his credit, he did attempt to call me once, but I was in a meeting at work and couldnt answer. I eventually was able to find someone who could send me the warranty cancelation forms, which I submitted and am very happy about that. To be honest, I really wanted to love this place. I still really enjoyed finding my car and working with the sales staff, but the whole deal closing process was miserable. read more

After deciding to buy the car we looked at, the finance guy tacked on multiple fees that put the car at the same price as everyone else. Still decided to buy the car which we realized had been "repaired" and repainted a few weeks later when the paint started pealing. Despite the clean car fax report at the time of purchase. When I traded in the. At a few years later, the car fax report had been updated and showed an accident prior to my purchase. This happens a lot with their cars. They fix them and sell them before the cars history can be reported. read more

Happy with the car for the most part... found a crazy amount of scratches on the car after we purchased it. Disappointed by that. Make sure you check every inch of the car. read more

It's disgusting how I was treated by the entire staff. Todd is by far the worst person I've ever had to deal with. The financing department was unprofessional. Cory avoided my calls and never sent me the paperwork that was supposed to be an overnight delivery. Todd spoke to me like a child and (putting it simply) was an absolute asshole. I took my business elsewhere and would suggest anyone looking to buy from this dealership to do the same. Disgusting, unprofessional, rude, lazy, dicks... That is all you need to know about this dealership. An okay price on a car isn't worth dealing with them. Screw you todd! read more

I have now bought 2 cars in 4 years from velocity. The first one the window wipers didnt work, replaced starter, and battery all with in the first few months. Got the warranty on the exterior and when I went in to use it they told me the arm rest was not covered under it and made it a miserable time trying to get it done that I finally gave up. I recently decided to give them one more try and naught another vehicle from them with only 20k miles. Had to replace the wiring on it but thank gosh I caught it before hand so they covered it problem was again it was a miserable experience trying to get it done. Between trying to get a loaner car to just flat out getting it done. They also were supposed to fix the back window that wouldn't roll up all the way at times. That part was never done. I called and complained and never got a response so I had to call again then they just had the guy that I had a terrible experience with call me back. Also had a touch screen deck in my old car that I was told I could pull out when I bring my new car back in to get fixed well that also turned into a big deal. Well move forward 2 months my cars gas gauge is going out and the intake manifold says it's bad and having miss firing going on. I call to ask them about it and again no response. Cars at good price with terrible service on getting things fixed. read more

They helped me find the right car and didn't take me time to get the deal closed. Really worked with me to find the financing that made since. Will recommend in the future. read more

Told by their finance guy that their extended warranty would cover maintenance items like a timing belt. I verified this 2 times in front of witnesses to later find out it does not cover anything of the sort. Was also promised that the car we purchased had a clean carfax report and was absolutely accident free. I later found out the car has been in an accident in another state. PULL YOUR OWN CARFAX!!! Do not trust anything these guys tell you. Do the research yourself. I've contacted these guys several times in hopes of getting answers or a resolution and nobody will respond to my inquiries. read more

It doesn't matter how nice your sales person seemed. If you bought a car here you got scammed. One of their favorite ones is the window etching scam. If you take the time to ask they will say it is a theft deterrent program. According to the Attorney Generals in many states, it is simply a scam to add profit. It doesn't matter if you don't want it, they will add an additional $300 for this worthless service to your contract. As other customers have mentioned, they don't negotiate on anything. This is a clear example of the contempt they have for the public. I wish someone had warned me ahead of time. These guys got the skills and know all the tricks. As one of the other reviewers said " once you get to the finance managers office ...game over". read more

My husband and I went shopping for a car this Labor Day weekend. We were very interested in a car and asked what their lot fees, etc. were. They told us that they did not know what their fees were and that we would have to wait to speak with their finance guys. First red flag.....they lied. Of course they know what their lot fees, etc. are. They made us wait for 2 HOURS before we could talk to one of their financial people. As soon as we did, all the hidden fees started popping up. They would not even tell us that it is against their policy to negotiate on their prices. 2 hours of our lives wasted waiting for them when they could have told us this from the very beginning. We went to Affinity Auto Sales in Bountiful and got the same car we were looking at for a fraction of the price and none of the hidden fees. It cost us $2,500 less than we would have spent with Velocity. Velocity is just a bunch of 20 something kids jerking people around. We will never go there again. It was the worst car shopping experience of our lives. read more

They did a great job! I was so impressed that we just bought our second car from them 4 months later!

This is the WORST car dealership I have ever been to. I bought my car with them telling me that the carfax was clear. Right after I bought the car I had to replace the axle. The tires were not secured properly and I they told me I was lucky I didn't get in an accident. Come to find out the car has been in an accident, and head on accident with another car. They are complete liars, and I dont know how they go home every night feeling good about themselves. They need to be shut down. read more

I was ready to buy a car from Velocity and when I requested a purchase order they would not give it to me. Later I got a letter in the mail from my bank saying that the dealership had put an inquiry on my credit even after I had already expressed that my finances were all ready to go. Long story short when I requested the purchase order they basically blew me off and said good luck. I would be careful buying from them and make sure you know everything that you paying for. read more

Is it possible to give them NO STARS!? Bought my Subaru Legacy from them a few years ago. Had numerous mechanical problems within the first month of owning the car. Customer service was horrible. Just went to trade my car in at a certified dealership, and was offers half of what my car is worth BECAUSE IT HAS FRAME DAMAGE. Velocity says it sells only cars with clean titles, and the carfax report they show you is clean. But if you do your research and check the VIN number on AutoCheck....the VIN number has frame damage. Loophole in Utah state law says car dealerships don't have to disclose it to you. No wonder the cars are 'decently priced' and they try to talk you into extra warranties and tack on fees through them. I got an extended warranty through my credit union and the manager was mad. He said credit unions should not compete with the dealers for warranties. It's a big no-no. Crooks....NEVER again will I buy a car here. read more

Absolutely awful! I should have known better, from the snarky answer I got when I called to ask if a couple cars on their website were on their lot. The salesman said "If they're on the site they're on the lot", however when I arrived they were still on the website and not on the lot. I was debating between them and another dealership and asked them to price match, which they did but they tried to bad mouth the other dealership and were very unprofessional. I then was given the price for the car in writing TWICE, and the finance guy wrote it wrong TWICE, and both times told me I must be confused and thinking of another place. I showed him the post-its on their branded letterhead and he still tried to deflect that it was my fault for thinking the price he wrote was correct... WTF?? Then they waited to send the title the same week the temp tag expired and they forgot to put my name on the title, so of course the DMV won't accept it! I've been calling all day and they won't answer any phone line... or return my voicemails... Did they close since June? Does anyone still work there? read more

Ok, let me start by saying that the car itself is great and the price wasn't bad. With that out of the way the service was TERRIBLE. The salesman didn't seem to understand what we were talking about when we said zero down and then proceeded to quote us (my wife and I) with prices that included a down payment. Then once everything was figured out there we made 5 trips back to the dealer to finalize everything to no avail when something new popped up that they hadn't told us or answered correctly when we asked them. It took us almost a full week to finalize all the paperwork and finally get the car as opposed to the car I bought a few months later where I received the car after just a few hours of talking to the dealer (a much more reputable one). Apart from all of that once we had the car they gave us he wrong temporary registration (by wrong I mean someone else's) and also sent us the wrong license plate without any registration stickers and then refused to reimburse us for the cost of re-registering the car. At first it seemed like a great deal and a great place but after the experience and run-around we got I wouldn't recommend this place to anyone. read more

We went to test drive a car at Velocity auto sales. The battery was dead and had to be jump started. After jumpstarting the car we drove 3 miles down the road and it stalled while driving 50 mph in traffic. It took 20 minutes after we called for someone to come and get us. When we got back to the dealer we asked the Sales guy if he coudl give us a small discount of a couple hundred dollars for our trouble and he said he could do anything but that Finance would help us out. When I got into the Finance office, explained all of our troubles during our 2 hour visit and asked if he'd be willing to take a few hundred dollars off, he responded (verbatim), "this is the price, if you can't pay it, go somewhere else". On the way out (obviously i'm not buying it at that point), I asked for the name of the owners, explaining I wanted to provide him with some feedback when he gets back in and was told by the sales manager on duty (verbatim), "We don't give out the name of our Owner". SO, you tell me, do you want to do business at this place. By the way, I looked up the owners name and it is Marcus Blair. Too bad Marcus doesn't make it easy for customers to give him feedback...if they did, they might do more business. Prices are competitive at Velocity, on the low end, but 90% of the cars we have looked at were from Rental Car agencies so that had heavy wear and tear for 3 year old vehicles.I read more

Had a horrible experience at Velocity Auto last night. We showed up an hour before closing on Saturday to test drive a car we found online. I work Saturdays so the earliest I could get there was 8 pm. Their lot is huge and they have a great selection of vehicles, so we started walking through the lot looking for Jettas. We saw several salesmen out in the lot, but everyone avoided us like the plague. We finally went to the front of the lot where two salesman were playing with a bird. They both avoided eye contact and looked too entertained with some stupid bird to help a costumer. Finally a salesman came over towards us but instead of helping us he started locking up the cars for the night. I told the salesman locking the cars that this is the worst costumer service I've ever had at a used car dealership. There are dozens of other dealerships within a few mile and I'll take my business elsewhere. I would be willing to pay more money for the exact same car at another dealership than give these guys my money. They obviously don't need it. I get that it was a Saturday night an hour before closing, but when you're planning on paying $15k cash for a car, you'd think you'd be treated a little bit better. I'm taking my $15k someplace else. read more

Worst dealership I have ever tried to deal with. The first time I went in they wouldn't even show me a car or answer my questions because they didn't like my trade in. Went in again a few months later with no trade in and no auto debt, told them my situation and asked to see the exact car I wanted and they refused to get me financed. The first bank they tried didn't approve me so they just said no. Didn't get any info on what I could have been approved for, wouldn't even offer me the option of looking at other cheaper cars, just a no. I like vehicles they keep in inventory but I will never go back there. They keep an uppity, "better than everyone" attitude unless you have money to throw at them and perfect credit. My credit isn't bad but i'm definitely not a rich person with money lying around. I don't understand how they sell cars at all with the way they run things and treat the people that go in there. read more

I bought a 2012 Toyota RAV4 from these guys two years ago. The car lasted just about that, two years. The bottom of the vehicle was rusted to no avail, and my engine was literally held together by electrical tape. When I took it to the Toyota dealership to be serviced, they said that the car had been poorly maintained (probably because it was a previous rental) and had so much work that needed to be done on it. Had I not been familiar with Toyota, I would have given up on the company. But after my 2012 died (Toyota's typically last 10-15 YEARS, not 4), I went elsewhere to update my RAV4 and will never return to velocity. So many things were skipped and so many things are poorly done. My mother also bought a car from there around the same time and has already paid almost $5,000 in fixing up things that should have been fixed prior to selling her the vehicle. This is a SKETCHY dealership that only looks at you as money, not a person. And their "maintenance team" is a J O K E. Skip them and go somewhere else. Anywhere but here. read more

Please note the reason for all of the good reviews is because they offer you a warranty at a discounted rate. They are sneaky and sly.... a true car salesman experience. Made the mistake of purchasing a car through Velocity. They make you wait for the "sales manager" Who then tries to sneak a 6 year loan past you. Mean while any time you ask any questions the "sales manager" avoids answering by bringing up the Church and his bishop. They avoided telling me what they would buy my car for. Then I finally walk out the door to find that they replaced my tires with 3 differing tires (because one had a leak in it, which they said they would replace.) They said it would be fine because they had the same tread wear. When I took the car in to be serviced a month later the service station couldn't believe they replaced my tires with 3 different tires. They said not only could it have ruined the car they said it was was dangerous. Such a horrible lying company to work with. read more

Went to the dealership to purchase/reward my daughter for getting a scholarship for her continued education. The salesman (I don't recall his name) was very helpful. The price was reasonable, about a thousand dollars cheaper than we could find elsewhere. We went to talk to their finance guy and this is where things turned...quickly. I noticed a docking fee of around $299.00. When I questioned this fee, the finance guy got extremely short and snotty. I got up multiple times to walk out, should have, but gutted it out and ended up purchasing the vehicle without paying the docking fee. The finance guy was almost a deal breaker. Not only was he rude, he was a down right ass in front of my wife and daughter. In retrospect, I wish we would have walked out and not purchased the vehicle from Velocity. I appreciate a business trying to make money, but don't piss down my leg and tell me it's raining. Be upfront, don't lie and better yet, don't be an ass. I'll be taking my future business elsewhere. read more

After doing lots of research on prices, mileage, carfax reports, clean titles...I knew i needed to check out velocity. Their asking price for the amount of miles beat out all the other dealers i was looking at. We showed up and Jason helped us get the 2 cars we wanted to test drive. He was incredibly chill and helpful. We came back knowing we liked one car, and wanted to break down prices with the finance guy. Corey helped us figure out the best options for me. He was incredibly personable, even though we brought up all the bad reviews we read. He broke every thing down so simply. Yes, there is the $299 theft protection, but when i got the walk away price it was still better than anything else i would have gotten with 35,000 miles and a 2014. I am really pleased with the whole process! I have already recommended them to my family after i showed them my new car. Thanks corey and jason. Thanks velocity! read more

What a wack customer service by some guy called Todd! Horrid! I call to ask about snow tires and how much they cost and the guy says they don't sell them; which was surprising because when i got my car here, they said i could also get snow tires from them. It was after I said this that he then said, "oh! you're a customer, here's a number to call." I thought his information was misleading and he should have maybe asked if i was a customer or not and then proceeded to address accordingly. I tried to show him this but he continued being dismissive & derogatory. I then asked to talk to someone else and he said he was the only one currently working. I've been to this place before and there rarely is only one person working. FYI, Velocity has their own services like these incl. tinting the windows, they just prefer to have them available to their customers. No problem with that, just be straight forward for crying out loud!!!! read more

Here's what you should know: They get a lot of cars from out of state from rental agencies etc. They get cars from states like Texas where they can bring in a car with a branded title and magically when it arrives in Utah and gets a new title, its now a clean title. They will do what they can to disguise that it was previously in an accident. I bought a car there and found this all out the hard way. They showed me a carfax. It didn't show an accident. Later when I went to trade in the car at Carmax, they told me it had been in a front-end accident. The mechanic showed me how the screws on the front end clips had been replaced. I looked into the laws, called UHP etc. The laws in Utah do not protect the consumer from this sort of thing. Don't be fooled by the nice boys and the non-pushiness. It works because they cheat you by offering low prices on what are seemingly good cars. Some of the cars may well be. I just hope you can properly determine which ones they are. If you buy here, be sure to do your best homework on the car's history! read more

Terrible service, the guys on the lot were great but once you are working with finance be ready to deal with the worst. Terrible customer service! After I bought my car it was sadly hit by another driver who was falling asleep at the wheel. I tried for DAYS to get a hold of someone after that all happened to get some reimbursement on the warranty. I got transferred countless times to their "manager" who I left a few voicemails to and NEVER got a call back. When I was finally done given the run around I was able to speak to Carrie, and that was not pleasant to say the least. Will NEVER return to that place, and I recommend you look for a place that makes the car shopping experience better for you! I understand they sell many cars and one customer doesn't make a difference but they should AT LEAST try to make the car buying and customer service experience better. If I could I would give less than 1 star. read more