BELIEVE THE REVIEWS!!!!!! Horrible experience. Bad workers who racially profile and will take advantage of you. Ordered 2 Clase Azul bottles and they tried to give us vodka & a Buchanans. Every employee wanted to lie and say we ordered EMPTY BOTTLES...... who would purposefully order empty bottles for $250?!?!?... charged $50 for a bucket of ice, 2 cups and a pineapple juice 8oz. Then after altercation the workers tried to smuggle in 2 Casamigos Reposado bottles & pitch them off like they're equivalent to Clase Azul lol. Dooky poo poo hotdog water establishment. read more

I love this place when you just wanna get away most of the time it's quiet they stay open late which is another plus. And on some nights it actually jumps off and gets packed. Customer service amazing they check on your hookah and actually care for their customers. I am a a returning customer. read more

Barely anyone here. Server was rude and inattentive despite having any customers. Music was horrible. 250 dollars for a bottle of grey goose ? Over priced don't waste your time read more

Love love love this lounge. It's an after hours too so it's open until 5. Yes it's byob and they make you pour your liquor into a big water bottle that they give you (city ordinances). But the food? Bomb af. And the vibes are nice. One of the best decorated hookah lounges I've been to in the area. Service is good and fast, and the hookah girl/guys are so sweet. Would definitely be back for the wings alone. They only sell like juices ice and food and stuff but once I get to drinking idgaf, I buy mixers . Way cheaper here than the club and I still get the same music/vibes. Thursday & Tuesday is African night so they play some really good music. And the rest is like Latina after hours. I like it read more

Club is BYOB but they have a weird shady what of it. You CANT bring in a glass bottle.. you have to pour the alcohol into plastic bottles and they charge you $5 per plastic bottle. So if it's 7 of you with 1 glass bottle. You have to get 7 plastic bottles for a total of $35. Not to mention, it's very empty on a regular. read more

Velvet Hookah Lounge - How empty it is - Mediterranean Near Me - Carrollton, Texas

charged us $250 for two clase azul bottles and gave us one clase azul bottle filled with vodka (???) and a random bourbon bottle (???). then had an attitude as fuck. when we tried to figure the situation out, they made us wait 20 minutes then brought us two bottles of casamigos repo (???) which is not at all what we paid for. idk and then they charged us $50 UNITED STATES DOLLARS for two 8oz juices they probably retrieved from dollar tree and some ice in a cheap lil plastic container. hookah didnt even hit either like read more

Wonderful people here! Great service I accidentally left my phone there and they came back after hours to let me in and were so sweet about it!! Also the hookah was amazing 10/10!! Also the vibe is wonderful inside and playlist is lit !! read more

I was skeptical at first because I seen a good amount of negative reviews but I realized that most of the reviews were for after hours this place has $25 hookah and great food and drinks...staff was amazing and took care of us. read more

This place sucks. The music is so loud I can hear it from a mile away. Disturbs the entire surrounding area all days of the week not just weekends. read more

This place breaks Texas law on website and google it says open til 5am they closed me out at 4am threatening to get the bouncer to beat me up after I spent over $100 at this establishment this is not correct they need to get dept with pleaser help!! read more

very poor service . provided us with inaccurate information when we called in from the jump and then continued to lie once we showed up to the venue. overcharged us on multiple things . wanted to bombard is with a thousand pictures , told us they were free and then tried to charge us $15 each for about 9+ photos. I WOULD NOT RECOMMEND THIS PLACE ON NO OCCASION ! read more

First they moved away from and closed the Addison, tx and the Deep Elum locations. Hookahs in general cost $30-$45. This location is charging $150 per hookah. They treated me very disrespectful because I was White so don't go there it's beautiful but the place has dark spirits of evil inside. Enjoy at your own risk to your finances or your Soul! read more

Place sucked. $70+ for a 2 flavor hookah & 1 Red Bull and water. Will never go back. Blinding strobe lights and a DJ on a Sunday night for 3 people. Place was also nasty, had trash in cushions. What a shithole. Stayed for 30mins then dipped. I would leave 0 stars if I could. read more

This place is the absolute worse over priced for absolutely everything nasty ass tables u can tell they dnt clean up nasty food bar staff will pick off ur plate they dnt wrap it up or nothing I literally watched the guy pick fries off a customer plate eating it...they dnt wash the bottles they make u pour ur liquor in they had to keep giving me a new container cus the bottles were all nasty the bar staff are all rude the managers are all disrespectful the club has a lot of inner drama goin on....the atmosphere is not wat u think just dnt waste ur time and money comin here it's not worth it Tuesday Thursday Sunday or Friday and Saturday it's literally not worth ur time read more

This placed sucked! The cover was outrageously high and the menu was overly priced. The music was generally rap but it was way too loud. The servers were definitely rude. I am 100 not ever coming back to this establishment. Some advise, lower your prices. It's a little outrageous! read more

Very disappointing when at 3 o'clock in the morning , roughly two hours before they close, the bartender told me he would pour me a cup of water with no ice for free. Rather, I would have to pay $3 for a cup of ice or $3 for a bottle of water. Very disappointing. I've never been to an establishment that refused me a cup of water. Even from the faucet. I don't believe I'll be coming back... read more

Called in advance to check closing time. They said 1 however their online time says 2am. Still went, got there around 11:45 and they said they are closing in 15 minutes because they weren't busy. read more

I was here on a Sunday and it was pretty cool. The music was really good. I liked the DJs and the song selection. We got there around 11:20PM and it was kind of empty, only two other tables were taken at the time. More people showed up around 12:30AM. The waitress was cool, answered our questions, and the hookah was good. I did not eat anything, but the selections looked nice. DJ also told us on the way out that Thursday was a REALLY good night. Few problems: $10 to "valet" and the parking lot is empty as hell. I can self-park and save time and money. $10 per person to enter, eh. Not a big deal, but also could be cheaper because you're going to pay for hookah. We didn't bring alcohol, but they charge you to bring that, I think it's $5/bottle. WEIRD Incident: This guy enters in with his pit bull (I like dogs, I have one myself), maybe he works there, the other employees seemed to have known him, but then his dog craps on the floor/walkway as he's trying to lead him to the back. I felt bad for the dog because he clearly had runny stool, and didn't need to be out of the house. The man attempts to clean it, but neither him nor anyone else attempted to mop it, so I don't know. It was a little unsanitary. I hope the dog is feeling better (TIP: canned pumpkin or baked sweet potatoes hard dog stool when it's runny) ALL IN ALL, I had a good time. I really enjoyed myself. I don't understand the bad reviews. Looking forward to checking it out on a Thursday. read more

Take your business elsewhere. Google has closing time of 5:00am, so we arrive at 1:00am. We paid $10 to valet, arrived at the door where some guy tells us it's $10 to get in and we close at 2am. How convenient. Change your google hours assholes. read more

Velvet Hookah Lounge - Mediterranean Near Me - Carrollton, Texas

Patrons Beware!!!! This place looks great but they don't follow the prices on the menu. Our patrons were supposed to be charged a $5 BYOB once, however they were being charged $5 for every cup of ice they purchase..and for the one's that bought ice buckets were being charge $12 which didn't include cups. When they ask for cups they were being charge $5 for each cup. I purchase a soda a 2 cups of ice and paid $16.41...when the menu clearly states a cup of ice $1...When the owner was told about it, his words were that we were lying, that our people were lying and that if they didn't want to pay the prices then they don't have come back...So, sir we wouldn't come back to your establishment even if you had Jesus himself there!!! Also, your chicken wings are awful they tasted like unthawed chicken twice then cooked, they had a crispy outside and mushy taste inside. There are alot of great establishments in dfw, we do not need to be subjected to anyone overcharging us, selling food not edible and being disrespectful. read more

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This is the worst place you could ever go. Hookah lounge that thinks they are a club. $20 cover charge, $20 for 2 small cranberry and pineapple juices. And then they wanted $20 for 4 small plastic cups. Absolute scam of a place. And then they want $250-300 for a booth to sit and smoke a $40 hookah. Will never go back to this place and 100% do NOT recommend. You mine as well go to an actual club in Dallas if you want to spend a few hundred. read more

This is one of the worst experiences I've ever had. The hookah was harsh, and no one came to check up on me or even mind to escort me my hookah. Management, did not exist, the bouncers were not checking for temperatures. There was no capacity limit, or any effort to assure everyone's safety. The DJS are horrible, the environment is very snobby. Will definitely not be back again. They took away my hookah because I refused to pay $300 to sit in an area which was not being used the whole night. Horrible establishment. read more

I have a great deal of patience but Velvet tested it to the max. $10 parking, $10 cover ($5 for women), $32 for single flavor hookah "after hours", $39 for mixed hookah, $3 for water. Had to sit on small couches if we only wanted 1 hookah. (Couldn't sit on big couches unless we got 2 hookahs) On top of sitting on the small couches, everyone walking by used our area to cut through so we had to keep putting the hookah down so people could cross. If your hookah business needs more income, focus on repeat customers so people will come back on slow weekdays. Don't charge people all these fees and surge pricing at specific times. Felt like Spirit Airlines. read more

Worst hookah place in dallas! They charge for water. Like who charges for water..... Also they charge cover to get in! Waste of your money, their hookah isn't even that great. Before it was even closing time they tried taking our hookahs away, I had to convince them to keep our hookah their until it was exactly closing time! I've worked at a hookah lounge and we serve our customers until they are satisfied, I wasn't satisfied at all! You don't kick your customers out! I'm sorry what kind of nonsense. read more

Horrible customer service and hookah tobacco quality. I had received a flavor combination that tasted like cleaning chemicals. I have been smoking hookah for over 10 years and have worked in a hookah lounge and used to live in the Middle East where hookah is quite prevalent so I'm very accustomed to quality shisha and hookah experiences. This is by far the worst experience I have ever had at a hookah lounge and the worst customer experience I have had in the entire Dallas Ft Worth metroplex. After telling the server our hookah tasted like chemicals, he tried it and agreed. He said we could not change it though as we had ordered it. It was mango strawberry. Those flavored combined does not equal cleaning chemical flavor. It eventually got escalated to the manager who told us he would not change the flavor or that if we wanted to, we could change it at FULL COST and still pay for the messed up hookah head we had just got. It was our second head already. He spoke down to our group of 3 condescending anything we had to say. We asked for that head to then be removed from our bill and we'd leave just paying for our original hookah and head we had used. He refused this as well saying that we ordered that second head and despite it tasting like chemicals, we still had to pay for it. We ended up paying as to not create any more trouble, however the tip left was quite low. It's sad that the employees suffer on behalf of managements attitude. I continually advise others to not come here because of this experience. read more

One star because the music was good and that was it. Found this lounge on Groupon because it was a pretty good deal for $12. I didn't see anything on the fine print about not being able to use the Groupon on weekends, so I called ahead to confirm that I was able to use the Groupon on Fridays. The manager or whoever was on the phone told me that I was able to. Wrong. Once we get inside they are telling me that the Groupon can't be used.. I showed pretty much every "manager" around the call log that I made not even two hours ago. I asked them if that was their number and they gave me confused glances. It was definitely their number (they double checked on a business card..) I talk to another manager and all they do is shake their heads saying that they would not accept it. After moments of pleading my case, I was able to use the Groupon. After sitting for about 30 minutes, another employee walks up to us and shakes our hands greeting us. I'm thinking that he is about to apologize, but all he said was "I'm not the manager" and walks away... In addition, they charge $7 whole dollars to PARK. In an empty lot...and they charge $5 cover. $12 to just walk in the door?? There wasn't even a crowd for it to cost that much. You can pay a cover and get into much better places in downtown Dallas. It's a complete rip off. Needless to say, I won't be returning. read more

Ladies! Ladies!! Ladies!!! Please do not make the mistake of using the men's restroom because random men and security will LITERALLY kick you out even in your state of undress. This was our experience. Very embarrassing to say the least. Mind you, this place only has two restrooms. My sister and I decided to use the men's because the ladies was occupied. Extremely humiliating and not even worth staying to experience the rest of the night. We walked out and will never return. read more

I'm a Dallas Promoter that already promotes at a club and it's successful on Saturday nights. The owner wanted a promoter to come in on Fridays to help boost his business so another promoter at his location reached out to me. The location was good and the venue was a nice vibe so I set everything up for labor day weekend. Everyone came out and was loving the vibe then boom,,,,,my crowd understood there was a $5 BYOB charge for each person but on individual receipts that was provided to me they charged $12 bucket of ice no scoop no cups charged the $5 Byob then when they asked for cups they were charged another BYOB charge for cups that should have been apart of the Buckets of ice and they already paid the byob charge. The menu that I took a picture of stated cup of ice $1 no one was ever charged that also they sold food the wings were mushy as if they pulled them out to thaw out never used them and froze them again then thawed again to cook. When it was brought to the owner's attention he immediately went off and called my people cheap liars. He said they don't need to ever come back he doesn't care he don't need them. NEVER EVER GO TO THIS LOCATION THEY ARE RIPOFFS RUDE AND DONT KNOW HOW TO DO BUSINESS. It's a reason his business was looking for promoters per his security my night was the most people they seen on any night for a long time. I'm a huge advocate of customer service and if u lack that in any business u won't be successful. DONT BE FOOLED BY THIS PLACE DONT WASTE UR TIME NOR MONEY.......Also his menu says 6 wings 11.99 but they charged $14.99 and quesdilla 10.99 but one of my customers was charged $17.10.... read more

Worst hookah bar!!! They nickel and dime you to death. They charge $10 for valet and if you self park somewhere else they will call the tow truck company!! They charge $10 cover charge and $5 if you byob. They also add 18% Gratuity to the end of your bill even if it's just two of you. And the hookah prices are just a little bit more pricey then other places!!!! I definitely don't recommend this place!! read more

Was invited for a birthday party, and due the amount of people we made an RSVP. Second at the door we where charged 10.00 per person, which didn't make sense but oh well. Then due to the amount of people we had, we where told we needed 5 hookahs. Then hookahs where purchased, and was forced gratuity of 18% onto the ticket. Here is my issue, cash is king and I prefer leaving tips in cash. Which I felt they are forcing you to tip, versus leaving it to the customer. I'm a generous when leaving tips and sucks for employees as it could be left in cash. Second as many people come into this place, have a better cooling system. Need more restrooms, it's easier to walk outside versus waiting in line lol. Overall think the experience would've been better if items are explained. The place needs a couple of upgrades, which would make the reviews better. read more

The Worst Hookah Lounge Ever!!! Do not go here! $5 cover then you pay an additional $10 even if you don't hookah and they only allow 2 people per hookah!!! Terrible service rules and attitude! Big scam! Hope they go out of business soon!! Do not go here! read more

Never coming back. Hookah was good but the place is weird, floors are sticky, and you're only allowed to dance in your own area *NO DANCE FLOOR* Our server seem to be lost and confused and the manager was just rude. Fun place to hangout but not party or dance read more

Worst place Ever. Pay $10 cover per person then hookah is double the charge cause it's "after hours" Seriously that's kind of stupid. I understand y'all gotta make money but paying $40 a hookah is kind of extreme. Won't come back ever again. You shouldn't either. read more

Music level is way too loud. Love the establishment. What I don't love is living almost 1/2 mile away and hearing their music while I'm trying to rest and sleep in my home until 5am. So not cool. Please adjust. That level of volume is not necessary and it's quite disturbing to those who live near. read more

AVOID! The worst hookah bar ever. Nickel and dime you for everything. They charge for valet, cover, and then a table that doesn't include a hookah or any kind of alcohol. There are plenty of other options that are better. read more

Well I was very excited to check out this place and I finally had the chance on Saturday May 28th. I first found out about it on someone's FB page and the advertisement states open from 2-5 AM guys $10 girls $5. We walked up to the front door and the guy sitting by the door said $40 for all 4 I looked at my wife and thought maybe I made a mistake. We paid our cover and went inside. The music was good, but the place was crowded not with people but the way it was set up there was no room. The "dance floor " is literally the entrance we walked to the back and immediately a server asked if we were going to get a hookah. In other words asking if we wanted to sit we needed to pay for the hookah service. So we walked back to the front to see if we could find a place to dance so we stood by the bar and there it was.... their little flyer I saw on FB. I asked the guy behind the counter about the cover charge and he happened to be the manager (at leat that's what he told me). He told me I don't know he (the guy at the door) is the promoter so you should ask him. I went to the door to ask about the extra $15 he charged us and said $10 is the price and that's that he was soooooo rude I was ready to leave. I will never be back because that is the reason these places never succeed. I bet it closes before I change my mind to visit again. read more

Velvet Hookah Lounge - I took a picture btw - Mediterranean Near Me - Carrollton, Texas

Went in a few times over the last few months. Never had to pay cover since I usually came in much before that applied. The hookah was fine, any time it wasn't somebody came over to fix it. Since my friends' and I's hookah knowledge is pretty shallow, that was good enough for us. Music was good most times, lounge was clean enough, and bathrooms were decent. Food was subpar. The best thing about this place is the people who work there. Shout out to Obama and Amir yall are awesome. read more

It's $5 cover to get in and $10 after hours.my friend and I paid $5 each for the cover. We then changed are minds about going here and they wouldn't refund the money. Paying a cover is stupid and I don't like it but I paid. The service was good during our hookah usage. They come around every 30 minutes to see if you are doing ok. The music they play is from the early 2000's just so you know. This place is cool and so are the people who come here. My friend forgot her phone and the people next to us flagged my friend to return her phone. This place is also byob and I suggest you do. They need better bathrooms because there is only one stall. I would only go back if someone else payed for my cover charge. I normally go to hookah and there is no cover charge. read more

One of the best hookah lounges around Addison/Dallas, I only say this because it's the truth, it is well managed and ran properly unlike other hookah lounges, it has awesome seating and sound all around the place, also features a nice bar, which many hookah places don't have and their food selection is awesome as well, BYOB, they will take your beer upon entering and set everything up for you and will have your beers with a bowl full of ice!! Homie is the man there ask for him with any help and is always willing to help no matter the situation, the staff is awesome and very friendly and goes above and beyond!! Looking for a night weekend spot? This is your place to come and enjoy all kinds of music around the world and some of the bet hookah and Mediterranean food!! You will not be disappointed!!!! read more

Called to see if this establishment was a BYOB and was told we couldn't bring anything, only to find out you could! They actually charge $5 to get in..Are you serious?? The place was just OK! We couldn't get the hookah right at all! We spent way too much for what we got! read more

Velvet Hookah Lounge - Mediterranean Near Me - Carrollton, Texas

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