Honestly, I would like to write this place to completely close down. One star is not deserving of…read morethis establishment. They feel as if they don't have to provide any type of customer service because they're gonna get the money regardless very entitled. I stopped going here for years for that exact reason. How I ended up here was a birthday party. I was invited to despite how I feel about this establishment I went. Soon as I arrive we were seated and was enjoying my friends's birthday party within the next 20 minutes. I stood up and touch my pants and realized I had a pile of gum on the back of my new pants. I was so upset this was my first time wearing these new pants and now something so disgusting happened. I asked the waitress instead of bringing me my bill to takeoff $25 due to my pants being ruined. She told me she had to go speak to her manager. She kept coming back asking for my money and I kept telling her let me speak to your manager so she later came back and stated my manager stated I can only give you ice. I told her that is unacceptable. I am not about to sit here after I've been drinking and enjoying myself to ice my back of my pants and I can't do anything other than that. The manager came out, stated he did not do that put the gum there.(Which he had a very poor disregarding attitude) I explain to him I never said that you deliberately put the gum there. I stated that this is your establishment so you are suppose to take accountability for the fact that the seats were not clean properly. I'm only asking for my bill to be comped. He told me in front of my friends that he's not gonna do that. The best thing he can do for me is bring me some ice. I said, sir do you want me to pull my pants down and it's establishment because what would ice do for gum being on the bottom portion of my bottom half? He said ma'am, please pay your bill and that's it. This is a reminder and warning to everyone who thinks about going to this establishment. DON'T GO!! They do not care about you!!! The only thing they want is your money. They are slightly racist. That man spoke so rudely to me when I was ever bit of respectful to him and I couldn't have gotten out of hand but I wanted to show him what he was suppose to do as a manager or owner of an established that ruined a customer's night and clothes. I have been experiencing this for years. That's why I stopped going to this establishment. I never went for many years until my friend who was very close to me birthday, and I gave him one chance for her. She witnessed the entire thing and stated she would never go there again as well. I will always be an advocate of no one spending money with them!!

This is not a terrible place to come and hang out. They have a promoter to host events on Friday…read moreand Saturday if you want to stay in the Addison area then this may be more your speed, but to drive here and have to haggle with the price is it's unnerving the last time we were there they wanted to charge us double for the hookah and you absolutely have to have a hookah to sit in the booth although you already paid 10 or $20 to get in or whatever but to be charged double the price of what's on the actual menu was crazy and if we didn't catch it, we just it just would've been what it was. I do believe this is Marissa reflective of who the waitress is at the time and who the promoter is at the time but I do believe this is not a bad option if you want to stay local and you want to have a section and not worry about people falling all over you mixing with the crowd.

BELIEVE THE REVIEWS!!!!!!…read more Horrible experience. Bad workers who racially profile and will take advantage of you. Ordered 2 Clase Azul bottles and they tried to give us vodka & a Buchanans. Every employee wanted to lie and say we ordered EMPTY BOTTLES...... who would purposefully order empty bottles for $250?!?!?... charged $50 for a bucket of ice, 2 cups and a pineapple juice 8oz. Then after altercation the workers tried to smuggle in 2 Casamigos Reposado bottles & pitch them off like they're equivalent to Clase Azul lol. Dooky poo poo hotdog water establishment.

I love this place when you just wanna get away most of the time it's quiet they stay open late…read morewhich is another plus. And on some nights it actually jumps off and gets packed. Customer service amazing they check on your hookah and actually care for their customers. I am a a returning customer.

Will never be back again lol. Was visiting from out of state…read more& the customer service was atrocious despite us offering several times to pay more than full price.

DJ was the homie fr fr we went to celebrate my bros birthday and it was a vibes. I came late like…read morearound 12PM so it was like $20 to get it but worth it. Only thing that was weird was bro tried to charge me $5 for a red solo cup at the bar we had a section so he ended up just giving it to me but still

Went for a friends anniversary !! Hookah was amazing !! Music is always great and it wasn't very…read morevery packed for a Friday which made it just even better for dancing!!! I ordered the lamb chops and they were so tasty !!

Dj BEZ is the absolute best here!! Great customer service. Always a fantastic time here with my…read morefamily! I love all of their food and their hookah is amazingggg

Great service ,reasonable price and the best hookah in town hands down . Thursday night is my…read morefavorite cause it's not as packed as the other days. You should try it

Came here Sunday night literally right at 10 pm and closed?? All sites including the company site…read moreadvertised and said that they're open at 4 pm but no lights on or anything .... very weird

Service and ambiance. The music was Hip Hop, and it did not feel safe. I am sure it was harmless,…read morebut it does not have the Middle Eastern feel. The service wad a bit lacking.

I have been to many hookah lounges in the DFW area. This is by far the best atmosphere I have been…read moreto. The quality of the hookah is amazing. The employees are so hospitable my favorite is Tish. The manager Henny is amazing, any concerns we have he always takes care of it. I can come here any day this place is open and it's always a vibe. The playlist is pretty good. P.S they have a DJ on the weekends !

This place is amazing to spend your time with friends or by yourself. The music is soothing and…read morecalm on weekdays and total vibin DJ on weekend nights.

Such a chill spot with great energy. The service was excellent, and the hookah was perfect!read more

It's hard to find a hookah lounge where you can actually get work done and still vibe, but Casanova…read morenailed it. Super comfortable seating to study for a few hours, but still a great crowd if you want to meet people. Shoutout to the manager Tarek, too--super professional, great energy, and made the whole experience 10x better. Definitely one of my favorite spots in DFW.

Amazing service Mo and Tarek are great! Spacious and great ambiance for a hot date or just a fun…read morenight out on the town!