Really appreciate all their help getting an important package and documents taken care of…read more Thanks for the last minute help.

Went in for copies. What a rip-off at .23cents each. Unreal! Do not patronize this business.read more

I stopped by this UPS Store today with several Amazon returns, and it was a bit chaotic on my end…read more The staff was incredibly patient, kind, and helpful throughout the entire process. They gave me plenty of time to sort through my items without making me feel rushed and made the whole experience much less stressful. Excellent customer service and a friendly team--I really appreciated their professionalism and patience. Thank you!

Beware of this location. They mixed up labels & sent a very valuable package to a BUSINESS…read more(FRONTIER) to be exact. Manager didn't offer to track it- Only excuse was "ONCE BUSINESS RECEIVES IT TAKES THEM 30DAYS" to NOTICE.. This is unacceptable for this line of business. When customers entrust them to mail an item of importance, this is the worse outcome for anyone to experience. NO REFUND OR APOLOGY can compensate for the sentimental value these gifts held NEVER AGAIN. Use an original UPS location. Not an "authorized " seller post office location. Not worth the trouble. Sadly the other customer will be charged for his equipment since I received a ROUTER ... instead since the cameras showed the UPS employees mixing up the label & didnt bother to see a BDAY BOX was going to FRONTIER instead of a Residence..

GREAT STORE & Why even bother with the Slow Always backed up with 1 person working Post Office?!…read moreRay is THE BEST & this store is 1 Stop shopping Too! So many things that would make Perfect gifts & No mall hassle I took my older IRS returns to shred there too & I've sent many faxes there also Seriously it's the Only place you should go with your mailing needs Etc.

HUGE emphasis on the "N More"!!! I walked in thinking i was just gonna print a shipping label and…read moresend out a package but i got so much "more" ;) Not only can they handle all your shipping needs with ease, you can also grab some small dog toys, some cbd treats, pickles because who doesn't love a tasty pickle? They have some lovely local goods in store such as sauces, syrups, salsa. I had to hurry and get out of there before i spent all my money lol i am a sucker for a good sauce so my eyes lit up when i saw all the tasty options. I think i remember a Bourbon Bacon BBQ sauce, i mean do i need to say anything else? There is children's books, stationery, seriously almost everything you could think of and then some. Nolan was an amazing help, getting my package together and assuring it would be shipped safely. I will definitely be returning!!

I have been going here for over 10 years. I have rented mailboxes, had items packed for shipping,…read moreand have purchased shipping for USPS, FedEx and UPS. Service is always top notch and friendly. I strongly recommend Liberty Postal. They're definitely an asset to Castle Hills.

Todd at liberty postal is amazing. He was so efficient, and…read morehad the best customer service! I would gladly pay extra for this type of service!!!

Convenient but extremely tiny. When I walked in I was the only one and before I was greeted the…read morestore manager apparently was having a great convo with an employee because it needed to be finished before I was acknowledged.

I cannot thank Martha & Caity enough for their exceptional service and kindness during a very…read moredifficult time. When I arrived to pick up the obituary prints for my aunt's memorial service, they were not as expected nor to scale. With everything else on my plate, I simply didn't have the bandwidth to wait for next-day reprints. Martha & Caity, who happened to be covering this location for the day, went above and beyond to assist me. They were professional, patient, and incredibly compassionate, guiding me through my frustration and providing a solution when I felt overwhelmed. Their kindness and expertise turned a stressful situation into one of relief and gratitude. I am immensely grateful for their outstanding service and humanity. FedEx is lucky to have such dedicated and caring employees. Thank you both for everything!

Great service, extra touches in the storefront, and efficient staff…read more I just needed to drop off a DHL shipment but this shop was a delight.

I've been a customer for at least 6+ years and very happy with service and ability to get…read morenotifications when mail or packages arrive. If you are local to Flower Mound area and need a great mail box service, packages sent out, then In The Box Pack & Ship is the local business you want to support.

Best UPS store; Akshaan Singh was the best customer rep I have ever had at any UPS store…read more Definately going back to them when I need to ship anything. Got amazing service.

I have a UPS shipping label and they would not print it for me. I know these stores have started…read morecharging for the print - not sure why for their own labels for which shipping charge s are all levied. But here the issue is not about paying for printing I was ok to but they want me to pay for using the kiosk and internet and then pay for the printing service too. Seems quite ridiculous. Other store I have been to always allows to email and they print and charge for the label. Loot

Greg was sooo helpful and ensured my package was shipped with the correct label affixed!! Love…read moregreat customer service in the area!! Keep up the great work store 6509!!

This this place is horrible. I go in to drop off a box with the shipping label and this guy says I…read morehave to tape it up and box it myself add a shipping store that is your job. I will pay for the damn box in for you to do your job and this guy refused to do his job so don't ever go to the location on Frankfurt. This guy was so lazy and then the other lady was complaining about. She had so much stuff to do that she couldn't help customers. It was the worst experience I've ever had at shipping something out and I'm 44 years old. I can't believe this guy and this woman didn't want to do their job. They literally told me I had to go home, print the label box it up myself and then I could do it and I could drop it off in the Regular box instead of them boxing it up and doing their job and I would've paid them for it. He just looked at me like he didn't know what to do. Please hire people that are capable of doing their job. This should be an easy job however, this guy in this woman just decide not to do their job. Please do something immediately do not ever visit the store.