There were 3 people in front of me, 7 people behind me, and only 1 UPS worker! Now normally that…read morewould indicate slow service and a bad review. You're probably wondering why this is 5 stars. Well it was a bit of a wait, but you can see she was going as fast as she could and remained calm and composed dealing with so many customers. She dealt with multiple Amazon returns with ease. She did a great job, and I hope management recognizes that. Not sure what her name is, but you can see in the picture attached.

Returning Amazon packages. Amazon listed UPS as the only service to return these particular…read morepackages. My printer was out of ink, but return places will print up labels no problem. Not at this UPS store! They charge you $3.00 to access the internet/computer for 2 minutes and will charge you for additional minutes if you go over the 2 minutes. They will also charge you additional 0.35 cents for each page for each label! I have never been charge to print up a label at any Amazon drop off store until now. I do not know if this is a new UPS business practice or the actions of the business owner. This is a poor business practice and I will also file a complaint with Amazon corporate for forcing me to use a business that charges extra services to return Amazon items! It just seems like every where you go business are fleecing customers with extra fees.

This was my first visit at this UPS location. My mom recommended this UPS because she goes there…read morefor her documents to be shredded and to return Amazon purchases. I was returning an Amazon purchase and it was very heavy! Allen was quick to grab his dolly and get the box out of my car! He also helped me with retrieving the shipping label off my Amazon app! I totally will recommend this UPS location! Allen went above and beyond to make sure everything went as it should!

Connor is absolutely amazing!! I come in with like 20 packages a week and he gets them done within…read morelike 3 minutes!! Literally the best employee since I've been here (like 10 years) - literally request his help when I come so I'm not here forever

We had an absolutely outstanding experience at Mail, Ship, and More today!…read more We had over 100 pages to print, organize, and notarize, and Kyle made the entire process effortless. I originally planned to print at the library and come in just for notarization, but he simply said, "Just come here. We can do everything." And he was right. Printing, scanning, notarization, folders, and shipping. All in one place. Fast, clean, professional, and extremely convenient. Kyle provides excellent customer service. He is knowledgeable, patient, and genuinely helpful. You can tell he cares about his customers and takes pride in his work. Supporting a local business like this feels good, especially when the service is far better than the big chains. If you need printing, notary services, scanning, or shipping, skip FedEx, UPS, and USPS. Come here instead. Highly recommended. We are beyond satisfied and will absolutely be back.

Poor service. Rude. Claimed my package was picked up an hour before I arrived. Either they don't…read morecheck ID's or the person working there stole it.

I stopped in to this UPS Store on Trinity Mills today with several documents in hand to be…read morenotarized. Drew was very helpful and patient while I sorted through the stack of legal papers I needed notarized. I highly recommend this location.

I tried to drop off 10 packages that already had UPS labels on them and I was informed that it's…read morestore policy that this store no longer accepts more than five drop off packages. To be clear, the gentleman was polite but this rule is stupid. This store was empty and he was sitting watching videos on his phone. I understand that this is probably a franchise location but this is absolutely ridiculous and I won't come back the next time I need printing or something shipped. I was a repeat customer because of the location but will not be returning.

The service here is mediocre at best. I have my business address here, and I have set up automatic…read moreforwarding for a different address. Every 4-6 months I have to call back and ask them to once again forward my mail. Every time they charge my account to forward the mail and tell me that I am now on monthly forwarding, and then 4-6 months later I have to call again. It's the same cycle. And if it wasn't a commute to get there and the address wasn't tied to so many important business accounts, I would no longer have a box here.

This place is horrible, very non caring. Very shady. Why would you take it upon yourself without…read moremaking one attempt to contact me or atleast put a note in my mailbox letting me know that you are closing my mailbox and your no longer accepting my mail. Your employee tells me he doesn't know why my box is closed and he can't help me. I will need to go to the Post Office and take it up with them. That guy was such full of crap. I went to the post office and they have nothing to do with my mailbox being closed and since I chose to use a private contractor for my mail service they can't help me with my mail because the independent contractor is the one that send the mail back to the sender, the mail does not go to the post office. I have no idea of they refuse to accept my mail, closed my mailbox. The only thing I could think of is my mailbox rental payment is past due. I paid $75 back in June. I still have not received a bill or a past due notice or any type of correspondence. Now I have a huge issue I need to resolve with my mail. All this could have been avoided if they would have contacted me or put a bill in my mailbox. I would have paid it. They couldn't even discuss it with me when I tried talking to them. They tried blaming it on the Addison Post Office. The guy did ask me if I wanted to get a new mailbox and I almost did. Til I thought about it and decided against it. If they wanted me my business they should have handle my account differently.

Dropped off a package, nice lady taped it up and sent it out for me! So simple, but exceptionally…read moregood service!

If you're a knuckle-dragger like me and gift wrap and lace ribbon is not your thing, then…read moredefinitely see these guys! Because there's something beautiful about giving something beautiful to a person that beautifies your life.

Their service is great. Matthew is very accommodating very helpful. I consider have a friend.read more

Hardest working guy right here. Always a great experience. Love you guys Wouldn't choose…read moreany other place for delivering my CBD bath bombs

Greg was sooo helpful and ensured my package was shipped with the correct label affixed!! Love…read moregreat customer service in the area!! Keep up the great work store 6509!!

I was unable to print a label today from home. So I went to one UPS store and it got complicated…read more So I called another one nearby and Kayla saved the day! Thanks to her willingness and knowledge, I emailed my label and she had it ready when I walked in! This is my new UPS store. Thanks again, Kayla!