I went to Venus for a manicure and gel polish. It has been over 2 years since I had a manicure and gel on my nails. First time went well and my nails looked great. I was very pleased. Three weeks or so later I made an appointment for a color change. Even though I had an appointment the tech was very rushed as this tech was doing a pedicure at the same time. My nails looked ok, not as nice as the first time. Unfortunately, almost 2 weeks later I had 2 nails that were breaking at the cuticle bed. I was trying to save them but then happened to two more. I went back in to get the polish removed. Even though I made an appointment, I still had to wait. The tech's time was split between me and another client. The tech was even more rushed this time. It's been almost a month and my nails still look horrible. They're all breaking and splitting. They grow out a bit but they end up breaking/splitting again. The nails are also really rough and lined. I don't know if my nails are so brittle that 2 rounds of gel polish did them in or if the gel removed poorly or improperly. I don't know, but my nails usually don't split, break and crack. Based on what I've read and been told, there's a good chance it was not removed properly. I also don't think the tech really cared ... at all. The "service" I received was very impersonal, bordering on cold. It's also frustrating that even though you make an appointment you still have to wait. Isn't that why you make appointments so you get your own time? I may seek advice from another salon on what, if anything, I can do to help my ruined nails. I'm using moisturizer and a special oil I ordered but it just make take time. I will never, ever go back to this salon.

Michelle P.

Even when they're growing out, my nails look great...all because of Chase! He's a perfectionist with french dipping powder! And his bomb spa pedicures are fantastic! He never disappoints! An added plus is his extreme sense of humor...never a dull moment when I'm in his chair!

Horrible service! Took my daughter for gel nails and the nails looks like a 5 yr old painted them. The paint is all.over and even after she "fixed" it still looks horrible. My husband took my daughter as I had to work. I went in later to get a refund and the lady who did the nails was so rude and said she can refund $5 and if I need full refund she will take the nail polish off . I already told her I didn't have tike for that as we had another appointment to go! They refused to call the manager on phone .The front desk person also agreed how horrible the nails looked!! Don't go there!!! Even a 5 yrs old will do a better job!!

Kendall L.

Beautiful place and great service very nice people have been here before. I had got Trish that's why it's 1 star. She never talked, my nails were very uneven, and miss polish somewhere, made my cuticles bleed, very thick polish on some nails, so long some short. I don't recommend her. Other than that it's beautiful and amazing. Not only to mention during Covid she was sneezing constantly then was as seemed as if blowing her nose into her mask. She had a paper towel stapled in her mask. Nor did she seem to care and was very lazy.

Finding the right nail tech is like finding the right hair stylist VERY hard. Well I found one at Venus!!!! Everyone is professional and polite. The salon is nicely decorated and has tons of nail colors to choose from. I have had my nails done a couple of times and will continue to go back. I had a picture of designs for Halloween and I walked out with the exact designs on my nails!!! Tai is the best and I will continue to go back to get my nails done. Next is getting a pedicure.

Caitlin G.

My mother and I went here today for our first time and had the absolute best experience we could ever ask for! We have gone to quite a few other salons in the past but none of them were as beautiful inside as this one. Not only that, but the employees were exceptional. Very good work ethic throughout the place; the employees had good communication with one another and helped each other so that the process could be as comfortable and optimal as possible. Immediately walking into the place is absolutely breathtaking. From the extravagant jade statues on the front counter to the chandeliers, wall fountains, elegant thrones, quartz wall tiles, marble flooring, and massage chairs, everything felt like royalty inside. My mother had Ben do her nails and I was fortunate enough to have Tai do mine. These men were absolutely amazing. This was a special mother's daughter's day before going away so we splurged on the holographic gel mani-pedi salon package. It was more than we were used to spending, but worth every single penny. You could tell that these men have a lot of experience working with nail art; if holographic nails aren't your thing, they also offer unique choices like chrome or ombre nails! It's impossible to get bored with all the options offered. My mother went with the holographic powder with the dark polish underneath whereas I opted for the holographic powder with the white polish underneath. The end result was two beautiful sets of nails. Hers is darker but has a truly stunning contrast. Mine is a lot lighter, and as my friend later commented, reminds her of a "unicorn." My mother added (which I agree to) that the lighter holographic nails would be BEAUTIFUL for weddings! The time these employees are willing to spend with you in order to ensure you are 100% satisfied is unlike anything I have ever seen. We had a chance to talk to both of the owners and they were so kind, you can really tell they have a passion for what they do! Really, really good customer service! We are both in awe over how beautiful our nails look and to be completely honest pictures don't even do them justice -- they look ten times better in person! We HIGHLY recommend this salon! I plan on returning when mine start growing out, and I'm definitely asking for Tai to do mine again next time. We went towards the end of the day on Sunday so they must have been exhausted, yet they were still all very diligent in their work and Tai had a lot of energy! Very lively, fun, classy place! Five stars EASILY! An added bonus: There is a Starbucks within very short walking distance to the salon! After sitting down I was staring out the glass doors at it and couldn't resist... I ran out and made it back in such a short time! That was just the icing on the cake, the location is perfect in every way!

Emma M.

I started going here about a year ago, and my experiences were all over the place. Sometimes I would be satisfied but other times it would be terrible, I had gotten Trish and she had filed my nails all un even, polish was all over my hands, paint wasn't really on my nails it was horrible. I got a gift card from a friend and decided to give it another go around, so yesterday my nail tech this time was an older man and I had asked for coffin style nails, he repeatedly dug his nails aggressively into my nail beds before filing them into shape (they are still sore), i was hesitant when giving him my nails and was hard to relax my hand because of the pain so he tapped my hand (NOT gentle at all) multiple times with the file. The nails are all un even and not all the same shape, the acrylic was dripping off my nails and caused them to curl. Definitely won't be returning. And do not recommend.

This is a very nice nail salon that offers other services like hair, facials and waxing with hair dressers and estheticians renting "chairs/work stations" within the building. If you are a walk in it seemed only nails and brow/lip waxing was available. The space is clean and nicely decorated. I was a walk in and the checkin process was smooth and efficient through a tablet on the main counter. I had no wait time and got sat and started very quickly. My technician was Lynn. I told her that I had dip on currently, but didn't want to get it again because I hated how thick it felt on my nails. She listened and asked questions about what I did and didn't like about dip. After she daid she thinks she could address these concerns while giving me the strengthening benefit of dip. I decided to give it her try. I am SO happy that I did! Lynn did an amazing job. She was very attentive but moved proficeiently. She took all of my feedback about shape and thickness into consideration and I love the finished product. I booked another appointment with her before I left. I would recommend. Lynn did say they can get very busy on the weekend so she suggested I make an appointment for when they open to prevent a wait time. Again, just so thoughtful.

Bea R.

This is a very nice and clean facility. I made an appointment for my first visit and they took me within 5 min of arriving. Everyone is friendly. They offer a discount if you pay cash. Ben did my fill and gel polish. The only thing I would say is that he tended to be a little rough and didn't do what I asked him. I asked to make square tips with round corners and he didn't want to. When a customer asks you to do something, provide a recommendation if you must but do what the customer wants. Don't keep disagreeing and not do it. He never asked me to wash my hands before or after polishing my nails. He wanted to put lotion on top of the dust and acrylic residue. No thanks. As a result I walked out with ashy looking hands. I may give this place another try but definitely with someone else.

Valeria F.

Went back to get them fixed and they were sweet! They fixed my nails and did an amazing job ! They made sure my issue was fixed and did an outstanding job! Will definitely be back again with Chris or Jenny ! Very sweet and polite . Recommend this place ! 10/110

i have gotten my nails done here twice before but this last time i am very disappointed in my nails. i haven't had them on in a week and one has already broken off and the gel polish has peeled off. i don't think $50 was really worth this set, next time i'll make sure i use a nail tech that i like.