just now-Edit My father has been living at Victory Centre of…read moreBartlett for a few months now. Due to the global pandemic, our application and move-in process was complicated and delayed, so our family was very stressed. I cannot say enough positive words about Starr and Vicki. They communicated with me regularly throughout the process to ease my stress and offer comfort. Even now, a few months after Dad's move-in, they still email or text me just to say hello and see how my Dad and the rest of the family is doing. These two women are kind and compassionate, and they truly helped our family through a very difficult time! There were times when I felt discouraged, so I would call Starr because I knew that her positive encouragement would make me feel better. She even called Dad to encourage him when I was worried that he was getting disconsolate. Now Dad is settled in at Victory Centre and he is very happy! He tells me that everyone is so kind and helpful. He says that the food is very good and he is happy with his apartment. He told me that it is perfect for him because he has privacy and independence in his own space, but he feels safe with the regular check-ins. He put it this way: "the staff makes themselves quietly known throughout the day." The staff is kind and they treat the residents with respect. I have been able to relax knowing that his medications are administered on time every day and he is being well cared for. The staff communicated with me regularly about my dad, and I have had wonderful conversations with Lora and others. One last note, we really appreciate that Victory Centre is taking the global pandemic seriously. They are taking every necessary precaution to keep their residents, caregivers, and staff safe! In comparing numbers of cases at local facilities, it is obvious that Victory Centre is taking the right precautions. I miss my Dad, and I wish that I could go and hang out with him in his apartment, but I know that he is in excellent hands! The caregivers and staff at Victory Centre are true heroes and wonderful human beings!

My Mom has been an extremely happy resident for about 6 months now. The reason for my…read moreprocrastination writing this review is the fact that I couldn't imagine how to write it without praising the 50ish staff by their individual names and departments!! The warmth, concern, heart, and genuine care they feel is palpable throughout. As a result, she and her friends are comfortable, engaged, well-fed, observed by such loving, caring, dedicated nurses and sweet aides, and I have such relief knowing that she is living a life with purpose and activity, and constantly tells me how much she loves it there, and raves about the staff and the residents. Actually, a client of mine told me how much his Mom loved it there years ago, and I thought of that when I first brought her to visit. Best decision ever!! She was very scared, hesitant, but they turned her around gently but quickly and she is back to her fun self again, and it is just wonderful. There are no words for the peace having her there gives me. It's a blessed Victory! When I asked one of her now great friends about his experience living there her first week as a resident he enthusiastically said "best group of people I ever met" - so true. Smiles are all over both staff and residents and I love just being around them, but my Mom is so busy now, I have a hard time finding her when I visit - I love it!! Once again, without mentioning names, if they are employed there, I'm describing each one with this glowing review, and because they mean so much to me, and consider so many dear friends now, I will not leave anyone out, because I will run out of room. Just know this attitude started at the front door on the first day, and never disappointed since. I know she is in good hands, and it means the world to me - and so do they. So grateful and lucky to have Victorius Vicki, their Lovely Chief, beautifully, gracefully, managing this sweet spot - oops, I mentioned a name...

Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

This place went bankrupt and screwed many of its residence out of a lot of money. They paid over…read morehalf $1 million for their little homes that were very luxurious and many people's minds and if they weren't aware of the financial difficulties and didn't get out, they really lost a whole bundle and life savings so now Now that they're doing those rentals, I wouldn't rent anything from them. I wouldn't rent a dog leash from them.

It's been a few months since my father passed at this time. I just wanted to reiterate how nice…read moreSunrise is. They really did make his last few months as good as they could be. It was a night and day difference from the last place he was in.

The sales pitch is Great and they tell you all the stuff you want to hear but it's all a lie…read more There is no smile app that they claim. They never did laundry. Not once... They never changed my dad. They never bathed him.. If my mom didn't go everyday he would be sitting in filthy clothes and feces... If your loved has dementia I would definitely not have them go here. After 3 weeks of being there they sent him to a behavioral health facility and we couldn't visit at all and he got covid and sepsis and then basically passed away in hospice a month later. I guess if you want your loved one to pass away send them here. They know what to do.

I came to Ignite after a long hospital stay following heart surgery. Unable to walk. Weak and puny…read more No desire to eat. And so, I began my rehab at Ignite. I look back at Ignite with mostly positive feelings. The room may not have been beautiful, but was reasonably quiet and quite clean. I thought that the nursing staff, the diet staff and the physical therapy associates were good. When I started physical therapy, I could barely take one step before my blood pressure would drop into the "danger zone". When I left, I very proudly walked 150 feet with a walker. They also taught me some life skills like getting in and out of a bath tub. Going up and down stairs. Even how to eat and swallow. Since being home, my progress has continued to improve. I can walk two miles without any aids. I can drive. I can eat without gagging. I no longer require dialysis. I can live a normal life and that has a great deal of value. Special thanks to Alexa, Anna, Bianca, Joanna, Jeff, Nick, Ray and Wendy for their kindness and humanity.

Before you trust Ignite Medical Resort Hanover Park with someone you love, please read this review…read more If my family had known then what we know today, we never would have placed our father at Ignite. During my father's 26-day stay, someone from our family was with him a minimum of 12 hours every single day. We weren't relying on updates from staff. We were there. We saw what happened. We asked questions. We took notes. We advocated for him every single day. Even with that level of involvement, we constantly found ourselves stepping in because things weren't getting done. Call lights went unanswered. My father's call button wasn't always within his reach when he needed help. Medications were left unattended at his bedside. Delays in care became routine enough that we felt we had to monitor what should have been basic responsibilities. We questioned the wound care he received, medications that were administered without anyone discussing potentially serious side effects, and decisions that never seemed to be fully explained to our family. Over time, the hardest part wasn't just watching his condition decline. It was watching him lose trust in some of the people responsible for caring for him. By the end of his stay, the overnight hours were the ones he feared most because he didn't believe someone would come when he needed help. I've attached one of the photographs we took immediately after removing the bandages from my father's foot after he left Ignite. It is one of many reasons our family still has unanswered questions about the care he received. After my father passed away, we didn't immediately write this review. Instead, we spent weeks reviewing hundreds of pages of medical records, organizing our notes, and preparing a detailed executive review because we believed Ignite's leadership would want to understand what happened. We also made sure to recognize the nurses, therapists, CNAs, and support staff who treated my father with kindness and compassion because they deserved to be recognized. Our review was sent directly to CEO Tim Fields. Amy Hammond, Vice President of Operations, contacted our family and met with us, along with Heintje Miranda, Vice President of Clinical Operations. Amy assured us she would investigate every concern we raised, answer our questions, provide the records we requested, and make sure no other patient experienced what our father had experienced. We left that meeting believing we would finally get answers. Instead, the deadline came and went. I sent a detailed follow-up email listing every document we had been promised, every unanswered question, and every commitment discussed during our meeting. We never received a response. No records were provided. No findings were shared. No explanation was offered. Communication simply stopped. There were employees at Ignite who treated my father with genuine kindness, and our family will always be grateful to them. This review is not about those individuals. It is about the care my father received, the questions that remain unanswered, and the complete lack of accountability from the people responsible for leading this organization. If this is how Ignite responds to a family that was present every day, documented everything, and genuinely wanted answers, I can't imagine what happens to families who aren't able to advocate the way ours did. My family will never again trust Ignite Medical Resorts with someone we love.

Dont place your loved one here. As another reviewer pointed out, they will bring in your person…read morefor the money but as soon as it doesnt suit them or is close to needing medicaid, you will be evicted. The staff (cnas) care 100% and I wish their management saw their value. They are the heart of this facility. However decisions made at the office level are short sided. Overall activities went down over the year we were there. Staff turnover was higher. Communication with staff was non existent putting it on my mother to instruct their staff what they could or couldn't do. (Putting undo stress on her.) What they put my mom and me through at the end was awful. Again not the CNAs but the office. They evicted us with one month notice. I had to come daily to get my mother up and ready for the day. The CNAs were told not to and also were not even informed of our notice.

When it became clear that my mother could no longer live on her own, my brother and I visited…read moreseveral Assisted/Supportive Living facilities. We were struck immediately by how Franciscan Court had what can only be described as a warm/family feel to it. It was evident that the people living there were happy and very well taken care of. From the time our mother moved in until she passed away last month she received excellent and loving care from everyone who worked there. All of our interactions with the staff was a positive one and it was evident that our mother was receiving the kind of care we had always hoped for her to have. I would strongly encourage anyone who is looking for a place where they can rest assured that their loved one is receiving quality care in a safe and positive environment to consider Franciscan Court.

My aunt and uncle live here and give it their seal of approval, and they are tough critics…read more Naturally the food could always be better but it's not bad and the people there really care and try hard. And let's face it, these are some seriously cranky people sometimes who do not always feel the greatest. When they are feeling their usual greatest, they have a lot of activities and it's very accessible to shopping and major roads. Close to Barrington Rd, Higgins, 90 and 355 which makes it very convenient for me to just stop by and visit. Check it out if you are considering your own move, or planning a loved ones.

I wouldn't feel comfortable having my parents go anywhere else! The staff really cares and helped…read moremake the experience as good as it could be. If you need physical therapy the people really are kind and experienced here!

Every team member we have encountered was attentive. They took the time to get to know my mother as…read morean individual and learn her routines and her preferences. That level of personal attention has made a difference in her comfort and happiness. Sunrise is clean and welcoming without feeling clinical. You are always greeted with a smile. There are plenty of common areas where residents can relax, socialize, or participate in activities. There's always something going on, daily fitness classes or fun gatherings. It's reassuring to know that my mother is actively engaged. The meals are well-prepared and diverse. It feels much more like a restaurant experience than a cafeteria. We've seen an improvement in my mother's overall well-being since she moved in. She's more active, and social. I would recommend this retirement community to anyone looking for a place where their loved one will be treated with dignity, kindness, and genuine care.

We are very disappointed with Sunrise. We brought my Dad who has dementia there . They assured us…read morethey would take care of him. They told us he would have a geriatric psychiatrist visit for proper dementia meds and a room in memory care. After 8 weeks, no meds, no bed on the memory care floor and now we have to admit my Dad into a hospital to get the proper dementia meds. Unfortunately, we still have to pay them. If your loved one has dementia please consider somewhere else that specializes in memory care.

My stay at Bella Terra Schaumburg is wonderful . this is my 2nd time to be admitted here . staff…read moreare friendly , professional and competent . the food is good . I will always choose Bella Terra Schaumburg for skilled nursing facility . thank you to All the staff of Bella Terra Schaumburg !!!

very clean place and excellent nurses. call lights are answered quickly most of the time. therapy…read moredoes a great job. Gladys from dietary is outstanding!

Formerly was The Oaks of Bartlett…read more The rehab center is very good and the PT OT were friendly, nice and helped my mom recover. The nurses & nurses aides were attentive and helpful. They enjoyed their patients and responded nicely to them. Family were able to ask questions and got responses. This is NOT JUST ONE family with the following. You talk with others while there: The "Social Worker " is not certified from what I was told. Rolando, is USELESS. He says he will help find a place once the patient is leaving. He DID NOT. We had to push, ask questions, meet, etc. NOTHING was really offered. He finally said he had phone numbers to give us. That piece of paper with 10 facilities on it, was USELESS. I found 2 to be possibilities but those didn't pan out. On most, there is no distinction which are rehab, asst living, nursing. WHY THEY HIRE SOMEONE in this position, I do NOT understand. Anyone can hand out a paper or cards and leave if up to the family. He DID NOT make call/connections for us. He did tell us that they have info for those WHO CAN PAY which I figure is probably their 1st or 2nd floor residents. BE CAREFUL as Rolando will have an exit date. IF it is NOT reasonable, speak up. He was going to send MOM home by AMBULANCE as she was not mobile. I asked what we do once she arrives. He then changed the date. She was able to walk with assistance when she left on a later date. So, the patient is treated well, and rehab is good. IF you have lots of money to cover for residence afterwards, it's probably OK. However, there are even NICER places if you search ALDEN, Arbor Terrace in Naperville, Sunrise, some of the Heritage Woods, Asbury Gardens, Victory Center of Bartlett. Research and find one.

Great staff. 5-star health care center. Wonderful home-like environment. Highly recommended.read more

IV used elder works or something very similar in another state . They really didn't help me with my…read moreneeds . I was told to call and I could possibly get a microwave, and possibly a small couch. They had both peices but for some reason I couldn't have them . sorry I don't remember the reason why. I just relocated in this state and everyone really thought this place would definitely help me. So I'm hoping what I'm reading you help with permanent housing? IV been homeless for almost 3years . I was staying at one point with my son but that just wasn't working out. But I need permanent stable housing. I'm on fixed income and I'm disabled woman 64yrs old with a small fully registered service animal.hopeing this time elder works can help me this time.

In life you never want to think that you will need a service like this, however it came time for us…read moreto find a Memory Care facility for my Mom. I asked on a Palatine Facebook page if anyone knew how to find a place and I was directed to this service. Upon getting in contact with them, they were kind and compassionate during such an awful time in our lives. They provided me with five top notch places to look into. They followed up even after we secured a place. I would highly recommend this service to anyone that needs some assistance in locating a facility like this. Thank God for a service like this.