I was in Park Place for rehabilitaion. I had an extremley good experience with the nurse Barbara…read moreMata. She gave me excellent care and advice with many tips on how to progress further once I returned home.

We had a family member that was in the long term care at Park Place and she received very good care…read morefrom the nurses to the aids who cared for her with such compassion. The hospice staff walked with us to the end and are very gifted at honoring and caring for people. We felt very cared for by everyone, thank you Park Place!

Since Encore took over this place has gone steadily downhill. Recently the phones were out for 7…read moredays. Residents could not make or receive calls. Cut backs in activities for those in assisted living. Reduced staff.

This place went bankrupt and screwed many of its residence out of a lot of money. They paid over…read morehalf $1 million for their little homes that were very luxurious and many people's minds and if they weren't aware of the financial difficulties and didn't get out, they really lost a whole bundle and life savings so now Now that they're doing those rentals, I wouldn't rent anything from them. I wouldn't rent a dog leash from them.

my mom is a small town girl and instantly liked the charm of The Victory Center (former Alexian…read moreVillage). you're not going to find a more caring Director then Nicole and the nursing team is great!! Huge shout out to all the gals at the front desk - all like family. they take time for every resident that asks for help whether it be with their phone or just wanting to talk. Contrary to some really Negative reviews , this place is clean, organized and very on top of my mom's medicine management and well being.

I looked at a lot of places before choosing this Assisted Living for my biological father and his…read morewife. I have read so many terrible things about how the elderly are treated in these kinds of places and thus I was really worried, especially when I left them there and moved home to California. During the pandemic, and even up until today, Alexian Village has a very high level of staff turnover at all levels, which usually indicates a management issue. However, I don't know the real cause. But as my "parents" have now been there for months, I've noticed that most of the people who serve them seem to be decent people who really care about the elders in their facility. Especially Helen at the front desk, who is a remarkable, wonderful person they are so lucky to have! (Beware of the other front desk woman, though. She seems to hate everyone and everything!) I've also learned that the dire situations my parents report are often not so accurate when I actually investigate what's happening. I am learning to give Alexian Village much more of the benefit of a doubt in these situations. They are, after all, doing a job I was no longer capable of doing myself. The ideal of course in an AL is that your relative is supremely happy, relieved and delighted. That's not likely to happen, no matter how angelic your loved ones are or are not. (That's a new realization for me!) Moving into an AL means that the party is coming to an end, and that's got to be hard for any elder to accept. Now that I have less concern about mistreatment, lack of food, lack of services, mean staff, stolen items, stolen clothing, unavailable healthcare and all the other things mine have complained about, I see that a lot of the drama is really just their unhappiness to be in AL in the first place. I believe Alexian Village is doing the best they can under the difficult circumstances made more difficult by the pandemic. It's irrational to expect this to be easy on your elders or yourself. It just won't be. Breathe. PS - There's one very bad review here, with one star. It talks about how often they change her mom's diaper. I think that poster is messed up, because Alexian V. is an assisted living, not a nursing home. Only nursing homes provide that level of nursing care. She may have posted in the wrong place?

My parents moved in 2 years ago. I am so very thankful they did. My family lives in Carol Stream…read moreand we are now 5 minutes away. I am there practically every day as they have declined quite a bit. My dad is 88 and my mom 84 both with health issues. My dad had a recent hospital stay and when he came back home the nurse came by every day to visit him. They are in independent living and they absolutely love it. My mother in law lived here my aunts and uncles lived her and my dads sister lives here now. It's a wonderful place to put your family. The care has been wonderful.

My parents moved to an independent living apartment at Covenant Living Windsor Park in 2018. When…read moremy dad's health declined in 2021, they moved to assisted living. Four days after my dad passed away in 2023, they helped my mom be completely moved back to an independent living apartment. MY PARENTS WERE MARRIED 70 YEARS AND NEVER HAD TO SPEND ONE DAY APART AT WINDSOR PARK. When my dad transferred to Johnson Center skilled nursing after a hospitalization, my mom could walk there from their apartment, under the same roof. Since my dad has been gone, my mom is still participating in activities with friends she has had since 2018. Socialization and continuity have been key for her well-being. She is moving through the grieving process and building a new way of life as a widow amongst her peers, many of whom have had similar life experiences. This beautiful place has been a blessing to our family.

I have lived here for over 3 years and don't regret it for a minute! wonderful place, packed with…read moreall kinds of actives for a quality life.

Warning! Nursing home!! Dingy, old. My Dad was there for 6…read moredays for rehab, poor communication with Admissions Director and Social worker. He only got 2 therapy sessions in 6 days. Transferred him to The Springs today, what a difference already!

Every team member we have encountered was attentive. They took the time to get to know my mother as…read morean individual and learn her routines and her preferences. That level of personal attention has made a difference in her comfort and happiness. Sunrise is clean and welcoming without feeling clinical. You are always greeted with a smile. There are plenty of common areas where residents can relax, socialize, or participate in activities. There's always something going on, daily fitness classes or fun gatherings. It's reassuring to know that my mother is actively engaged. The meals are well-prepared and diverse. It feels much more like a restaurant experience than a cafeteria. We've seen an improvement in my mother's overall well-being since she moved in. She's more active, and social. I would recommend this retirement community to anyone looking for a place where their loved one will be treated with dignity, kindness, and genuine care.

We are very disappointed with Sunrise. We brought my Dad who has dementia there . They assured us…read morethey would take care of him. They told us he would have a geriatric psychiatrist visit for proper dementia meds and a room in memory care. After 8 weeks, no meds, no bed on the memory care floor and now we have to admit my Dad into a hospital to get the proper dementia meds. Unfortunately, we still have to pay them. If your loved one has dementia please consider somewhere else that specializes in memory care.

My grandmother has lived here for over a year due to her new diagnosis of dementia, There have been…read moreso many issues that we continue to deal with as a family! This facility does not make their elderly clients a priority, and it is very clear as to how it is ran! We almost had a med error as they have a patient at their facility with a similar last name and if family wasn't paying attention, she would have been given the wrong medication! We continue to have to call the facility to ensure that she is being showered, her laundry is being washed, and her room is cleaned appropriately! Of late, the biggest issue has been the facility being infested with big bugs, It took them over 48 hours to address while my grandmother slept on her couch because her mattress was covered in bedbugs and they told us there was no other place to relocate her to, So we took her out of the facility for four weeks so they could deal with the issue. After several emails and phone calls, because they do not do as they say they are going to do, they finally got her a new apartment and did not even bother to move all of her things. Our family had to take on the burden of moving her once again! We asked for financial compensation for the four weeks that she was not there at the facility and still have not gotten an answer and that has been over two months ago! We continue to be unhappy with this facility as they do not make their residence a priority. I do not recommend this facility to anyone for their elderly loved ones!

My mother-in-law moved into Asbury Court with her husband, she suffered from dementia. Good for him…read morebecause he is reasonably self-sufficient, but not so good for her. From what I observed Asbury Court is not well equipped to help elders who are in need of special care and especially those with dementia. Public Medicare assisted elder care care suffers from under staffing, low pay and unqualified caregivers who are not properly trained. Asbury Court is no exception. Their website lists memory care, please do not be fooled. The only memory care that I witnessed was over medication to be placed in a docile and non-functional state of mind and body. While some attendants are kind and empathetic at Asbury Court, many lack the skills and motivation to deal with difficult cases like my mother-in-law and her family members. Is there a better public funded facility out there for elders who suffer from dementia? I hope so, and maybe you can find one! Our baby boomer population generation is fueling a 75% increase in the number of people age 65 and older requiring nursing home care.

The nurses and CNA's are helpful. the social workers are also kind and helpful. The problem is…read moremanagement, Patty in particular! She has a horrible attitude problem and speaks very nasty to the families. I told her she had a bad attitude and instead of apologizing she denied it and got even more short with me. In the process now of moving my mother out of there.

Working with the Social Worker Heather made care coordination so seamless. She is friendly,…read moreapproachable and knowledgeable. Highly recommend this facility for excellent communication.