Unexpected fees seem to be added even after good faith estimate.- Watch out for these added line…read moreitems

Never go to this place the staff is instructed fully interrogate patient for their social security…read moreand driver license , and simply reject the patient if you don't go along with their interrogation for financial proof . I am disabled with pain ,71 years old social security recipient under my wife s delta plan covered , When I called this Fayetteville facility for making appointment with wisdom tooth extraction referral because they are in my plan network . They asked and I provided all my insurance card I formation to give me the appointment , it was all fine until I went to my appointment Again a few more financial paper to fill out Along with drivers license copied to keep in their office all provided by me after thirty minutes and waiting of another thirty minuets calls me to front counter I am next to be see but you have to pay your share right now if you want to be seen I responded first I haven't received service yet and you already secured your fee with my insurance delta plan why don't you send me the bill which my share is $72.00 and my plan is paying $72.00 which they secured it. with my wisdom tooth extraction referral in my hand which I thought would be done now they termed I consultation fee of $145.00 . As I was standing in front counter with the big sign no more than $500.00 cash can not be accepted , she told me if you don't pay 72 .00 your share you can not be seen by Dr Gonzalez by now I am tired with pain drive 10 miles they are asking for $72 .00 up front or can not be seen .i told them why didn't they let me know this condition when I made the appointment She said this is our policy . She said we can not give you back your information now which I handed her thirty minutes before . Then she told me let me talk to Dr Gonzales , and returned by saying Dr Gonzales agreed to bill you , I agreed , finally called me to see the Dr Gonzales after a few X-rays , so when Dr came in for 3 to 5 minutes , I said I like to know about implant evaluation since I am here for extraction and office called this visit consultation , so please at least provide me with information I need to make decision to continue or not He said next visit when you come for extraction , which was supposed to be this visit , so he did not give me my information and evaluation I asked , I was puzzled how he was disconnected from the patient , and focused on more visit and cost escalation this was obviously in his reaction to my concern and question which I expected him to provide , but he failed . So I left with and came back with another appointment to extract my tooth . Before the appointment I called to get exact cost and my share , a receptionist in Noonan office picked up So she pulled my file and said the cost of extracting tooth will be Around $1000.00 and insurance pays $506.00 And the patient me have to pay $500.00 , I thanked her for her pleasant and helpful response . So I told my wife about the cost and she wrote a check to pay at my next visit which is in her name and delta dental policy holder Her name and address on the check city bank have had many years with exact $506.00 I went to my appointment Fayetteville office . So when they called me again at the counter asked to pay my cost share before be seen, so I handed the check , and she wanted to write my drivers license on my wife check I refused because it is my wife check and I told her you forced to copy my license before and you kept it in my file , you have everything you need , please let me see the dr Gonzales , they refused service to me despite having the check in my hand . I had to leave without service given because they were not satisfied with my check before service . I went to my car to leave and go home , but before I drive away I called the Noonan office , a pleasant lady by the name of Elizabeth answered I told her I am disabled old with pain , this office refused to give me service because I don't have my driver s license number on my wife check , she listened and after a few minutes on hold minutes she told me go back they want to see me , s I went back in again I was led to X-ray room and surgery room , the nurse did her preparation with oxygen mask and other preparation while I was sitting on the chair , so dr Gonzales came in after 15 minute s , no discussion , no talking he did whatever needed to be done about 3 or 4 minutes and left , and I sat there a few times nurse came and checked if I am ok and the with a cup , gauze prescription . I ask her Dr told me he will discuss with me about the evaluation of my implant , she says Dr is busy , he I'll call you , so I left with my wisdom tooth extracted . Now is about four days I am fine . Haven received call yet from Dr Gonzalez never called as they said they would

Great orthodontist. Awesome staff, clean office, really good on wait time. Dr. Echols is great at…read morewhat he does, very attentive, shows concern, and makes sure you leave understanding. I sure would recommend his practice.

Was recently booked for a dentist appointment to fix a broken permanent crown. Was told that the…read morenearest appointment to be seen was a week from when I called. The morning before my appointment I received a call to confirm the appointment. Then LITERALLY that same evening I received a text saying that my appointment was cancelled an was informed that the next available appointment was a month away. I cannot recommended this dentist office to anyone as this is the SECOND time this has happened to me here. Not to mention I scheduled time off from work just to have Aspen Dental waste my time. This is truly unacceptable!

16 Oct 2025 - Today Aspen Dental calls me at 8:24am. I was told that a legal representative of…read moreAspen Dental, the dentist involved and the Office Manager were listening in the conversation (so therefore there is a recording of the phone call in Aspen Dental offices somewhere) 'The conference call was to inform me that: of the $815 paid (for giving me tooth and sinus infections) for their dental work, Aspen Dental was going to refund $326.20 for the tooth repair. To which I ask "where is the $400 charge? The Operation's Manager replied "OH that was for the teeth cleaning, ($487.80). I got furious as I KNOW THAT I DID NOT NEED A CLEAN UP as I clean my teeth every 4 months as my dentist ledgers can prove. I have forgotten this detail until this moment. I was lie to and I had let it go because I was traveling for 2 weeks the week after and did not want a tooth ache while traveling. My reply was, very vocally: "YOU TOLD ME THAT IN ORDER TO FIX THE TOOTH, I NEED A TOOTH CLEANING". At this point someone in the group said in the conversation, very consecutively and quick: "OK, OK, OK (like telling me: "ok, ok, ok shut up, I do not want this in the phone recording" that we are having, just my feeling of the situation) we will refund ALL the money, but you have to come to Aspen Dental sign a release "in case that you want to come back to Aspen Dental." I cut the person off and told the person screaming, "There is no way in hell that I will go back to Aspen Dental, ever again". At This point, I was REALLY fuming with Aspen Dental. Aspen Dental got me a tooth and sinus infections for $814 and it was trying to keep the $487.80 for causing this tooth infections (no regard for patients health here), that other dentist later had to look over and correct their abandonment in a patient and with the help of heavy antibiotics and pain medications. I told Aspen in this phone call that: "I WAS NOT GOING TO NOT SIGN ANYTHING "and hung up the phone on them. Aspen called back immediately but I refused to answer as they just showed me their true colors in this move. What follows to this is the text that I sent to the calling number in the conference call from Aspen Dentalxxx-1130, a few minutes after their telephone call refund offer on Thu 16 October 8:26am in which Delta Dental offered me to refund $336.80 ["After Aspen Dental tried to weasel its way out of refunding the $400 that made me pay for a tooth cleanup before fixing the tooth, a clan up that I did not need as I clean my teeth every 4 months Aspen dental. Dental showed its "true colors". Thank you for the enlightenment.

Dr. Anderson and his team took care of both my mother-in-law with All-On-4 Dental Implants on both…read moreher upper and lower jaws and my father with multiple single implants. Dr. Anderson and his team are incredible! Everyone is so accommodating and kind! If you need dental implants or an oral surgeon in Peachtree City, Newnan, Tyrone, Senoia or surrounding areas, this is my only recommendation!

Terrible office staff. When we got our written consultation I had to go back and forth several…read moretimes to find out what was included with the quote. The quote then stated that we could not use any insurance to help pay for the procedure. Then our insurance company would not pay the consultation because of the code used. They recommended an alternate code and even called the office and recommended they use this alternate code. I went back and forth via text with a Daisy in the office who was very incoherent and when I asked a question she would answer with something that had nothing to do with the issue at hand. In the end she was to bring it up with Dr. Anderson. I'm still waiting for him to contact me. I even told another Doctor about this issue and this Doctor told Dr. Anderson it looks like there's some type of misunderstanding here. Still no contact from Dr. Anderson. It looks like the ignore it and it will go away game. It sure does look like something else is going on here. With a good amount of people in the area that have Delta Dental, they surely know Delta Dental does not take the Dental code they used for the consultation. Why would I not be able to file a insurance claim even if I file the claim? I have filed a grievance with Delta Dental and will file with The State Insurance Commissioner and might even go to small claims court.

I love this dentist's Office!!! Dr. Mitchell is wonderful,…read moreand his staff members are extremely friendly and professional. My husband and I appreciate them so much!!!

They take F-O-R-E-V-E-R to just make a crown. With the advancements in technology it is no longer…read morenecessary to wait 2 weeks plus to get a crown put in. Obviously they are using practices from the 70's to make those old school crowns. My crown still doesn't look right, and the dentist hates to be questioned about the procedures he performs. It's sad to see this type of dentistry in 2016.

I see Dr Linsey Alvarez and she's the best dentist I've ever been too. She's very smart, very nice…read moreand she gave me several treatment options. She went the extra mile to help me work out what was best for me. This is the place for professional, friendly and excellent dental work.

Dr Linsey Alvarez stopped taking my insurance and didn't notify me. Apparently, per my insurance,…read morethey are supposed to do that. Dr Linsey Alvarez did not and now I have a big bill. I pay so much for my insurance already and would not go to someone not in network. I tried reaching someone in the office about the bill and couldn't get any help. This is not okay not to notify a person that you just stopped taking their insurance.