These folks are the real deal! Knowledgeable, friendly, kind. They have serviced my iPhone and my…read moreiPad fast and at a reasonable price. Lucky to have them nearby.

I purchased two C to C phone cables from this business four days ago. I ended up not needing them…read moreand came back two days later with my receipt to return them. The packaging (such that it was) had not been disturbed and they were in the exact selling condition they had been when sold to me. The clerk (I believe he is the owner), told me he "never accepts returns," but grudgingly eventually said he would refund me 75% of the charge, keeping 25% for a restocking fee. I asked where that information would have been given upon purchase. My paper receipt had nothing about it and there was no sign on the wall. He produced a separate paper listing the restocking fee, which had not been shared with me when I purchased the items. He explained tersely that he is a small business and reiterated that he never accepts returns and I should be grateful he was making an exception. So -- be warned -- if you purchase supplies from this business, be aware that he "never accepts returns" and that if he decides to make an exception, he'll retain 25% of the payment. I don't fault his policy, but his failure to be up front about it at time of purchase is poor business practice. https://quickbooks.intuit.com/ca/resources/running-a-business/writing-store-return-policy/

Awful customer service. 25+ year VZ customer here. Looking to replace my 14 Pro Max. Went in…read moreto the Ponce store to see new iPhone Air. As I entered store and approached the new iPhones, customer service rep seated on a stool yells across store to me "sir, we don't have the new phones in stock - you'll need to order one even if you see one you want." The display phones are fixed to the display. Couldn't get a sense for the size difference between Air and current phone, so I checked out the cases......the case size is the best comparison anyway, given I'll put the Air in a case. Same rep, still seated on the same stool she was on when I entered store, yells across store "sir, don't touch the cases.....they're there for display only"........I explained my objective - I was comparing phone sizes. Her response: "You'll need to go the Apple Store". I walked out of store. She never moved from her stool and went back to focusing on her own phone in her hand.

Don't go to this one. Go to the one on Piedmont and Sidney Marcus or better yet, the one on…read morePeachtree and Piedmont. Half assed customer service.

I had the best experience with bleu very cool guy help me solve every issue. He had even upgraded…read moreme on my Wi-Fi for a discount rate.

Stopped in quite randomly after my husbands phone but the dust midday. Got him a replacement but…read morethey messed up and brought the wrong phone ( a more expensive one that we didn't find out about until we got home and activated it) we were charged for the correct one though so great mistake lol Also the person who helped us seemed almost embarrassed to have to talk about the added fees tacked on by TMoble which was kind of adorable. Was like "next time just go strait to the manufacturer-it's cheeper!" So positives for us but I could see issues like this being an actual problem for someone else who doesn't have a sense of humor or stumbles down not up like we did

Navigation had me doing a little Verizon scavenger hunt first, so heads up. Getting there was more…read moreconfusing than it needed to be. But once I made it inside, the experience straightened itself out fast. Staff was on it. Nice. Ready. Helpful without dragging the moment out. I had ordered something online for locker pickup, and the woman helping me jumped right up like she already knew the assignment. No attitude. No long face. Just straight to it. I had a few questions about setup and she had the answers immediately. That part mattered. Nothing worse than buying tech and then standing there while somebody reads the box with you. Not the case here. She knew what she was talking about and made the whole thing feel easy. The store was clean. Organized. Calm. In and out without the usual wireless store stress spiral. it's giving... one competent employee holding the whole franchise together.

Avoid this place-- the employees are all insane. They refused to allow me to pick up my home…read moreinternet box despite placing the order through the app and receiving texts that it was ready to pick up and they confirmed it was there. However according to them, I could have it delivered to my house. How does that make sense. The employee didn't see how ridiculous it was. Her name was X and she couldn't be less helpful. ATT is about to open down the street. Just go there

Had an emergency issue with my laptop, suddenly not powering on…read more Brought it in and was informed of a $75 diagnostic fee that would be included in the repair price. They could not guarantee that I would get it in less than a week before my travel time however, I got a call a day after dropping it off that it was ready for pick up and it was a motherboard issue. I was very pleased for the prompt turnaround, and it was extremely cost-effective, and as promised, the diagnostic fee was included in the total cost. Quincy helped me out and he was really great and patient and even waited for me to leave the office so that I could pick it up on the way home from work. I will be back with my other laptops to get diagnosed and repaired!

Great service! Imprint repairs had my phone like new again in no time. This is my go-to screen…read morerepair shop. They also repair tablets and some laptops as well. Imprint Repairs sells accessories like phone cases, air pods, chargers, etc., which aren't really out for display, but just ask about them.

I am posting this review so others can make an informed decision before choosing AT&T…read more Over the past four months in Atlanta, my experience with AT&T has involved account setup errors, duplicate accounts, improper service disconnections, restoration fees despite payment, and ultimately the loss of phone service during an emergency. I was enrolled in FirstNet after being told in-store that I qualified based on my profession. Months later, I was told I did not qualify and needed to re-verify. While on the phone attempting to resolve that issue and switch to a standard plan, I was involved in a car accident. I informed the representative that I needed to call 911 and was told my service was being switched and that I could make the call. After calling 911, my phone service was completely disconnected. I could not call my family. I could not access GPS. Police were unable to reach me when they attempted to call back. I was left waiting for hours because AT&T had shut off the service I pay for--during an active emergency. Separate from that incident, my internet account was set up incorrectly with a mistyped email address, creating a second account without my knowledge. This led to a service shutoff for "nonpayment" even though I had paid and had credits on my account. I was charged a $40 restoration fee and have yet to receive that back. Despite multiple assurances that my accounts were merged, I continue to experience confusion within AT&T's system. The issue here is not inconvenience. It is reliability and safety. A mobile carrier should not disconnect a customer mid-resolution, especially during a 911 situation. If you choose AT&T, verify your account setup carefully, confirm plan eligibility in writing, and monitor your billing closely. Based on my experience, I cannot recommend AT&T.

Darius helped me a lot. Very patient, and didn't run any schemes. I came in for a two new lines,…read moreone for a paid off phone and I was looking to buy another line for my work phone. I initially wanted the samsung zfold 4 but Darius carefully walked me through pricing and helped me understand it was out of my budget. He gave me space and time to figure out what I truly wanted. (Something most salespeople fail to do, as they just try to guide you into an easy sale for themselves), upon my return, we settled for the Galaxy S21. Once he went in the back, he actually brought out the S22 as well, and told me that the pricing was similar. I appreciate the thoughtfulness. I definitely will return

Phone was fixed yesterday, less than 24 hours later while trying to reposition a screen protector…read morethe ENTIRE screen came off. Clearly the screen was not properly secured while being "repaired". Business owner said this must be due to being dropped. In all my years of iPhones, all the drops, never, EVER had the entire screen came off. He also even mentioned the screws on it, which he CLEARLY DIDN'T SECURE PROPERLY. Will be filing a complaint on BBB and reviewing on EVERY platform. Refused to fix without paying another $150. SCAMMER. $250 wasted and phone

Horrendous service, they told me it'd be fixed in a day and when I came back in the next day the…read moreperson sitting there had no idea what I was talking about and couldn't find my phone. I had to search for it myself and found it on the floor.

Great service. Dealing with business and personal account and very helpful and patient with all…read morethe different products we needed assistance with. Would highly recommend this store and team!

Although I normally use the Atlantic Station AT&T store, I was in need of a car charger for my…read moreiPhone and was dining nearby at Bantam + Biddy, so I stopped in to make a purchase. The store was relatively quiet, and all staff were helping other customers, but one called out a greeting to me and my husband and let us know someone would be right with us. The store is neat and clean, and fairly well laid out so it was easy to find the car chargers. While my husband wanted the standard black charger, I thought it would be fun to match my rose gold iPhone, and they had a close proximity, so we now own a pink car adapter. Fun! Checking out was less fun, it ended up taking longer to purchase my item than it did to select it, about fifteen minutes, and it took three staff members to assist in the checkout process. On the plus side, everyone was friendly and they apologized for the wait and thanked us for our patience.

Jay is phenomenal in every way. Neat. Very nice pricing. Highly recommend. He can work on all sorts…read moreof stuff.

Jay was great to work with from start to finish installing my front door. He came out to quote…read morewithin an hour of calling, was professional, and answered all my questions upfront. Great communication throughout, he'd text his ETA before every visit. He's really detail-oriented too, made sure everything looked right before he left without me even having to ask. Pricing was fair and in line with other quotes I got. He also took a look at another issue I had and sent me a quote for that. Well organized, friendly, and clearly cares about quality. I plan to hire him again.