I had to stop by here to drop off an item. From the moment I walked in the customer service was…read morereally good. They got me in and out fairly quickly. I had no issues returning my items and the young lady was sure to present me with my return receipt because she was saying sometimes for whatever reason you could still get charged so to keep my receipt to show that I returned my item back.

It takes 10 minutes to actually talk to a person. But there is fifteen people in the store.Ready to…read moretake your money.

Ther service is slow even though its fiber. The download speed is still a little over a Gig. My…read moremodem went out and to have a tech come out they would charge me $150 to fix something I didn't break. Go with another big company that doesn't charge for service visits. How ridiculous. A major corporation like this shouldn't charge for repairs.

I had the most AWFUL customer service experience EVER!! First off this company has cost me several…read morehundreds of dollars due to unlawfully taking money from my checking account more than 90 days after I closed my account. Costing me late fees on other bills and a negative credit mark on my rental history for equipment that was returned . The reps and managers are bold faced LIARS!! I asked for their Corporate office number and was given a nonworking number in New Mexico 8006639782. It took almost 2 months for them to reimburse the money to my account!! I recorded part of my last call with AT&T because the lies were so unimaginable that I needed proof. The are stealing from their customers , providing fake support and I can prove it; but I seems like the SPAM calls increased since I have been beefing with them. it's a stretch to say this but, I wish I could somehow prove it. Anyways, sign up for AT&T services if you want to be robbed , lied to, spam called, poor internet connection. Word to the wise, Contact you bank and block them from having access to you account after you close your account. it Appeared that they reopened my account and closed it again then took my money... possibly because it was after the 45 days that they give you to return their equipment.. Run the other way!!! AT&T Are liars and thie thieves!!!

Dwayne was attentive, professional, and guided me through the process of purchasing a new phone…read morequickly! Note: There was an immense amount of smoke filtering over from the Rreal Tacos restaurant. Definitely unsafe and needs to be addressed especially for a safer work environment.

Let's talk about how long it's been since I went into a shop. I don't honk I've ever had to go. But…read morethis time we did. Box not working or something. Who knows. When I tell you I was dreading it. Haha. And I was so wrong. It's a great atmosphere. And everyone is so helpful. I got a discount on phone cases. They reviewed my bill and showed me how to lower it. Got the box I came in for. We felt valued as a customer. Stayed longer than expected. I even learned how to use the Xfinity app. Honestly I just want things to work the way they are suppose to. But it was great learning all my options and perks as a customer. We may very well just stop in to say hi.

We bought an older house which naturally did not have existing runs for ethernet and we hired Pro…read moreTech to bring our house into the modern era with 20 runs including 6 runs for exterior security cameras. Marcus and his team did a PHENOMENAL job with our install and I could not be more pleased. Being an older house, the job was not easy, but they were professional and knocked it out! I will be recommending Marcus to anyone and everyone I know that needs any low voltage, wiring, etc. work done! 10/10 on everything from service to quality to value!

Marcus was great! Punctual and efficient. He mounted all 3 of my TVs for a decent price and I…read morecouldn't be happier. Will definitely use his service in the future.

Kirk and his team are simply amazing! We've been using Kirk for years and always recommend him…read morewhenever someone needs TV, or Sound equipment installed. Recently, we needed (well, wanted) a new sound system. Not only did Kirk deliver exactly what we needed (well, wanted) in a very timely manner, he also did it at a very resonable price.

We called one day and Kirk showed up the next day for the work. It was A LOT of work. Three large…read moreflatscreens; two wall mounted. Kirk did a fantastic job! I would highly recommend his company to anyone.

Did a great job. Fast communication and arrived on time. Really nice guys…read more I would hire them again

Great service and quality work. Definitely recommend their service. Also very responsive.read more

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

I sent an email to a contact within ATT Office of the President. I had come into contact with this…read moreoffice from a previous filing with the FCC, Alabama Attorney General, FTC and BBB regarding an issue with an international billing error their customer service refused to address back in January. Today I had a conversation with the person who handles these issues on the Direct TV side. She took the time to review my complaint, listen and gather the facts. Once she understood the sequence of events, she agreed to send a kit to return and ensure there is no reverse billing. She also stated that the notes on my account had a lot of missing information about the sequence of events I outlined below. I found that interesting. As I stated before, this behavior by the Atlanta office that handles customer service has a systemic issue that needs to be addressed. It was easy for me to recap the sequence of events. I jotted notes down on paper and kept them on file. Why can't they at least type them into their CRM system? I encouraged her to go to Yelp and look at the reviews for Direct TV in the Atlanta office. While she noted that complaints often represent a small percentage of the overall customer count, I challenged her to at least review them to understand the "defects" in their processes. Direct TV could actually make significant improvements by listening to customers complaints on Yelp. The only reason I got through to her office is because back in January I filed four complaints. FCC, Alabama Attorney General, FTC and BBB on an unrelated issue with ATT International billing. Had it not been for those filings, no one at ATT would have ever contacted me. Because someone from the Office of the President did, I now had someone to contact this time around. Bottom line is, consumers shouldn't have to file with all these governing agencies to get traction on their complaints. Direct TV and ATT must have an escalation protocol. If you are having a struggle with your Direct TV account and you believe your case has merit, private message me and I will share with you these contacts. The lady I spoke with today handled this issue professionally. What one would expect from their front-line Customer Service Representatives. I give her five (5) stars! I'll move the overall score up to two (2) stars simply because of her. However, one shouldn't have to go to these extremes to get to the right person. I'll update this post once this is resolved.

Below one star. A lot of issues. Most importantly the…read moreway they talked down to an elderly person I overheard , and finally had to intervene. It's sad that Costomer service gets by with this and also , costomer service when someone ask for a manager they will switch you to another Costomer service person for hours, a few of them presented to be a manager And found out was not. I spoke with a manager in the US in Montana he said, about talking with with an elderly person this bad. Was not a problem for him to continue talking bad to me. Always a problem with them It seems, no one seems to understand the issues at hand. Had to take help take their billing out of auto pay bc charged 6 bill's - same bill in 6 days. Took MANY months to get their money back for them . Think it's close to 4 months. Charged for multiple tv 's in use for over a year and only had one. Took many months for them to understand the problem. Costomer service most of the time leaves out important notes to be put in system . Not sure how Ai is working for them if they have it . They sell you something with the Costomer service and then they read out your bill when you let them know there was an error and is not what Costomer service sold you! record your talkes if you can. A lot of the problem comes from them not appropriately taking down the notes down on their files for ppl they were to do and the next Costomer service is lost and have to start over. I can't understand the way they're talked so badly to this elderly couple. It's so sad.. Few days ago, was told THREE different things on one simple question all with in 30 mjn's. !!!!! This was on billing - prices - free movie channels they push on you -thats not good at all . And maybe this is why the elderly couple was thinking bet heard wrong , SHAME ON YOU DIREC TV !!! FYI - direct tv responded and with their response shows what it is like as I posted Their response , it said by owner & pic of a young lady .. if you have issues call customer service ‍, unbelievable .

Years ago life's most major frustration was dealing with the cable company. Today I believe it to…read morebe your mobile phone provider. This is why I want to take the time to thank the good folks at the North Decatur Verizon, especially Courtney. You know the mess. They've added this, didn't subtract that, told us one number and when the bill came it was twice that. Our first bill outside of the shop of liars in Reynoldsburg, Ohio even had a late fee built in. You might stay away from that place. Courtney looked the entire account over and found a couple of key mistakes that resulted in upcharges. There was also a first responder discount that was never applied. By the time she was finished not only was the bill cut in half; we received a year long bundle for three different streaming services...for free. She even told us those services "fall off" on their own next year. No need to even call. Great work, Courtney. Beautiful store. Nothing personal, but I kept all the new paperwork and made notes in my planner for 11 months from now. Been there, done that too many times in life! 11/24

I cannot say enough good things about the manager of this store, George. When I purchased a new…read moreApple Watch, activating cellular service and transferring the plan from my previous watch was a nightmare. Neither Apple nor Verizon customer service could help. I brought everything to this Verizon location, and George made it so simple. He also improved our plan, added perks, and made the whole experience seamless and pleasant after hours of difficulty. It was a striking difference. Thank you so much!