I have been in the 7 levels of hell for the past month trying to switch to a new wireless carrier from T-MOBILE who claims they have good deals for a military family but then does a "bait and switch" charging you far more than you want to pay. AT&T spent the last month not doing their job while T-Mobile kept preventing the phone lines from "porting" and gave us a hard time every single phone call we made. THANKFULLY we stopped into this VERIZON STORE where DEVIN and his manager HEATHER not only spent the time to get us fully switched but found us every possible discount and made switching so easy. I WILL NEVER LEAVE VERIZON! I would rather have a ROOT CANAL unmedicated than go through the trouble of trying to switch wireless carriers again. The VERIZON representative explained everything, were consummate professionals and made a very difficult switch EASY! My boys now have brand new IPHONEs and they even gave us credit back for the phones we traded in!! Absolutely BRILLIANT SERVICE!! Thank you VERIZON, thank you DEVIN and HEATHER! You have customers for life!! I cannot RECOMMEND THIS VERIZON STORE ENOUGH! read more

Verizon - VERIZON WIRELESS PLANS! - Mobile Phones Near Me - Palm Bay, Florida

FRAUD, THEFT & DECEPTION In November we switched from Spectrum to Verizon for our cellular Business needs. We know some people at your locations in Palm Bay so they brought the devices to us in Flagler Beach and set up the account from my home on a company laptop. Since then we have had nothing but problems. We got 3 devices and they were assigned temporary numbers until they switched to our phone numbers later that day. We then paid for 6 lines for months. We traded 3 devices, 2 of which were less than 1 year old, and were told for 3 Verizon devices 2 would be free and the would be 10 or 15 a month. We now have a device payment of over $1000. We were told because we switched we would be credited for almost 3 months of services due to current promotional offers. We have gotten shut-off notices every single month. We have called your main customer service several times and were told the issues were rectified and credits were issued. They were not. We called the locations, but the employee would not answer or return our calls. We went to our local location only to be told the only people who could help us were the ones who set it up. This is absolute insanity. I want to end service immediately, credit for all your mistakes, and given 3 devices at least equal to what we gave you. We got another notice today despite multiple texts to your employee's personal phone. Please rectify our situation immediately. Thank you read more

Every person in every business today seems to be Hit, Miss or just OK My experience with the Verizon store on Malabar Rd in Palm Bay was GREAT. So much technology, almost over whelming, but my representative Faday was helpful with " how to use" instructions and patient with me, He cares, definitely a HIT read more

Highly recommend you work with Andy here. We came in for new lines and ended up with two of those and an upgrade mostly because he was upfront, honest and willing to tell you what your best deal is for your particular situation in your account. He was friendly, knowledgeable and funny. Definitely professional too. Knows his stuff. Go see him if you need anything for your cell phones! read more

They have no sign that requires people to wear mask. They are attending to people without mask. No social distancing. Some of the personal are not wearing there mask properly. Very irresponsible!! read more

Overall, a great experience. The sales rep, M. J, was great.. Very friendly. & knowledgeable. The only negative is that when he used the 'copy my data' program to transfer info over to new phone, a sizeable number of photos didn't make the transfer. This program was supposed to be a 100% success. Yes, the photos should have been backed up to a cloud, which I thought they were. Lesson learned read more

Received excellent service at Verizon on Malabar Road, they addressed the issues with our phone and went the extra mile to identify a phone plan that works better. read more

Granted this place is busy, as is to be expected. But, they work as fast as they can and still try to deliver the best customer service as possible. Both times I have been there the sales associate was attentive and listened to what I wanted and gave me options based on my requirements. Both associates were extremely knowledgeable. read more

Outstanding service by Isai Ortiz. He answered ALL my questions and made sure I got the best deals for me. Very friendly and helpful.

BUYER BEWARE. They do not tell you about charges/fees such as phone set up charges, which takes two minutes to do on your own, until after they charge you for it. And then They lie and tell you they did. Do not go to Avi. His promises are not kept and he's quick to charge you for anything and everything. It's a shame that consumers have to deal with people like this just so they can get extra commission. Go through your actual carrier. Do not be taken by cellular sales. The charges/fees are crazy and your carrier will not charge for non essential fees. if I had only known.... read more

I purchased an EXR iPhone about six months ago I have had nothing but problems with it I've taken it back to Verizon on Malabar Road in Palm Bay four times each time they tell me they've got it fixed not to worry they did not fix it they replaced the card they tweaked it they've done everything it's just not fixable so I called Verizon I spent an hour and a half texting back-and-forth for different things that they thought I could do that never worked I spoke with the tech agentShe told me to turn off my phone she would sync it with the best tower in the whole world and when she called me back after I turn my phone on the same thing happened it went straight into voicemail didn't ring through it's unfixable an unsatisfactory and thing is nobody gives a damn read more

Do not ever buy from this retail. The pregnant woman who claimed to be the manager is the rudest, most obnoxious person I've witnessed. Instead of apologizing for her mistake, she lied and had a customer escorted out because he wanted an explanation. Then she used the excuse of her being pregnant so she can act the way she did. I was appalled. I wish the upper management of Verizon would look into this. This kind of poor customer service will give Verizon a bad name! read more

We got our new Samsung S 7's here. Taylor was our sales associate. He is great to deal with and is very knowledgable. He provides a level of service that I will describe as "above and beyond". read more