Young black man who helped us was super helpful and straight to the point with a positive attitude! Space is huge but not Verizon just third party owned. 5stars for his help! 4 stars because understaffed and did not specify you have to add your name to the list upon entry. Several people came in after me and missed their place in line because they didn't add their name to the waitlist. read more

We had a great experience today at Verizon store in Rialto. MISAEL RIVERA is very knowledgeable and took great care of us. Please check him out if u have any electronic needs.He even adjusted the air and the Playlist for an even greater customer experience. read more

I cannot describe how awesome my experience with Verizon overall has been because of Bradley, dude full of knowledge and excitement to help out literally anytime I call or I visit this location and he's there. JUST ASK FOR BRADLEY and for more employees like Bradddd thank youuuu read more

Verizon - iPhone 16 pro max trade in promo - Mobile Phones Near Me - Rialto, California

Great place JT got me an amazing deal and he moved so fast I can't believe he got 6 lines ported over and data transferred so fast. Grateful for the experience and love my new devices. read more

The guy with a bunch of tattoos even on his hand did a horrible job seemed mad whenever I asked a questions I had to figure out my problem myself since he left to help another person and left me there for a bit by myself worst Verizon store ever read more

Honestly one of the best experiences I've had in a verizon store. Cane in 30 min before closing cause i had been working and hoped i could get a new phone before they closed and Diego made the whole experience quick and easy and was very informative the whole time would definitely recommend this store if youre looking for a new phone read more

Go anywhere else but verizon and especially this store. WATCH OUT FOR MISAEL the manager. They tell you one thing and it turns out to be another. Make sure you check what exactly you're being charged for because they will try to sneak other bills onto your plan. NOT WORTH THE MULTIPLE TRIPS BACK TO FIX ISSUES read more

I would 10/10 recommend NOT coming here. You walk in and no one wants to help you. Then you finally sit with one the guys there and they have the worst attitude, like they don't want to sell you a phone. I asked for pricing and plans and got complete rude attitude. We ended up just walking out. This place is a joke. read more

Complete garbage. Do not come to this place. The sales person was Anthony. When I tried to get a hold of him because the agreement over the phone didn't match the bill. I went in. They always gave me...different hours he worked. This place is crap....trust me..go somewhere else...you ll thank me read more

Run away. Was told one thing.. if it sounds too good to be true it's because it is. I got 4 lines was told they were free with trade in and new line activation. Also was told we were paying activation fees + taxes which is normal so paid $520 in store. (The sales guy threw in a charger for free) which actually it wasn't free. He said all receipts will be available on Verizon app (FALSE) now I know why. We received the first bill from Verizon(total $528). We contacted Verizon store they said they are an authorized seller (Activation/taxes) were they're own individual fees and it is separate from Verizon fees. We asked for printout of all paid (sine Verizon call center had absolutely no record of us paying $520) and there it was. They charged us for the charger, phones aren't free as now we pay monthly for them (since it's now past 30 days we can't return).. and we are still responsible for $520 through Verizon. PLEASE DO YOURSELF A FAVOR & RUN FROM THIS CROOKED STORE! They should be investigated honestly because they are completely stealing and lying from people. I had a Verizon representative on the phone and she even was yelling at the representative at the store for the business the provided because it was fraud. That says a lot! Do not do business here consider yourself warned! I'm now responsible for another $500+ bill along with monthly fees for these phones they said were free!! When asked to return they said sorry it's past 30 days and no manager in store cuz no one knows their hours! Kept getting run around every time!! read more

Jason's customer service was over the top. was having an issue transferring my pin from boost, took 2 days for other employees but took Jason only 30 minutes to get the problem solved. He is such a problem solver and a good worker. Would recommend going to Jason for fast and good service. read more

Be aware! went into the store to get a phone and I had other services that I didn't request added to my account! I went back to store and no resolution on their part my bill doubled! Stay away from this location. read more

Red Flag, go to an actual Verizon store not this sales man store. Incompetent at so many levels. They do not know anything about credit or what a soft or hard inquiry is. Absolutely will tell you anything to run your up your time. Beware. read more

BE AWARE!! I did an upgrade trade in my old phones (BERNIE) told me that I have 30 days to return or decline it and what happened they don't want to cancel it. BE CAREFUL PEOPLE if you can just call customer service they help you better than the store read more

Was told on The phone by salesman (Brian) that my credit would not be ran and he than indeed ran my credit and said I needed to pay $400 when he told me over the phone and quoted ( it'll be $150 clean out the door sir) I had 2 trade ins and he just played the part this Verizon is terrible and has a terrible sales person I don't recommend anyone to come here and if you do stay away from Brian or Bryan not sure how you spell his name but he's the worst read more

So I went in on June 5, 2021 to get a new number on my sisters family plan, I got charged $75 for activation fee and all that. I also got a ' gift card ' so I didn't mind paying the $75. A week passes by and my sister calls me to ask if I paid the activation fee because Verizon was charging her like $60 for activation and other fees that I wasn't informed about. She called them and let them know that I did pay since this store was trying to scam me lying about why they put all those hidden fees. I also tried redeeming the gift card and didn't work. I went in to the store yesterday and they said there was nothing they could do about it if anything to call Verizon since they're just an authorized seller and Verizon might be able to waive it but Verizon is going to tell me the same thing that they can't do nothing about it. read more

Verizon - Gift card prove - Mobile Phones Near Me - Rialto, California

I had an amazing experience with Kyle the other day! Came in with quite a few issues on my account and he was able to fix it for me all in under an hour. Special thanks to him for making me feel seen as a customer read more

If I could give them a 0 star I would took time out of my busy day to open new account with them they are very unknowledgeable sales team and the manager is no help. I don't think they understand how to open up business accounts and personal accounts and they will lie to you telling you. It's a soft inquiry while I'm receiving emails saying it's hard inquiries do your self a favor and go to an actual store not this sales man pit. Al read more

I came with my friend to get her a new phone after she cracked it. Trey was extremely helpful. He took his time while helping us. He made sure to check all of her possible options without her having to spend too much extra money, especially as a college student. I definitely recommend coming to this place and asking for Trey. read more

Sonia, was totally knowledgeable and professional. Love love our new phones Thank you!! read more

All the staff was great. Called and they gave me all the information needed and once at store i was able to check out the new phones and left with a new phone. Great customer service from all staff. read more

Grate employees I was helped by David, he was very efficient and patient with helping me fix my iPhone I recommend him when visiting the store. I also recommend this branch for Verizon wonderful service. read more

My family and I have been customers with Verizon for over 15 years, and have rarely had issues. I've gotten a few new phones, and never had a problem getting the content from my old phone switched to my new phone. I went in today to do just that, and was shocked that they wanted to charge $35 just to transfer all my content from my old phone to my new one. That's news to me, and complete bullshit if you ask me. I'm already paying a lot for my plan and phone as is, I'm not paying an extra $35 fee for something that's always been free in the past. And can't find anything on the Verizon website that states there's any type of fee for that. Nice try. Won't come here again. read more

Something isn't right about this store and I'm already investigating. My son went in to take advantage of the BOGO they were offering, but the rep that helped him out lead him to believe that he would be getting that offer, but we later found out from Verizon that it wasn't available to our plan. Second issue is that we were charged a deposit for the phones which is beyond me. We have exceptional payment and credit history with Verizon and are puzzled at why we were asked to pay a deposit. Verizon was not able to see a deposit on "their end". Verizon told us they didn't even know what the rep in the store did. I'm not going to drop names, but this rep was not honest and has ruined the reputation of the store for me. We will never use this authorized retailer again. I called the store the manger was not available nor the rep. I'll give them both a call tomorrow when I was told they would be in. read more

If I could give 5 stars for Daylan I would because he deserves them. Unfortunately when I went back to pick up a watch Daylan ordered for me he was off & Joseph got the watched for me, I would say helped me but he didn't do that he just did the transaction & the only reason I know his name is because I went back to the store because I wasn't happy with his service & that's when I found out his name. For 1 not only did he not tell me his name but couldn't get my name right. Anyways I asked if he would be setting up the watch for me to which he said yes(nothing else) after I paid the taxes I seen he charged me a $35 service fee for downloading an app on my phone to pair with the watch, if he would've told me that he was charging $35 for that I would've done it myself! When I went back to complain I was told verizon charges those $35 anytime you get a phone or watch which is not true because I got 3 phones before & I wasn't charged that. He also added insurance to my watch without asking if I wanted it( I was planning on getting it) he should've asked me if I wanted the insurance instead of just deciding himself! & Last I had an offer for $150 off a watch I asked if he could check if I was getting that money off he said "you should be if it was an offer but you have to wait a while before you can see it". Well I called customer service and there was no discount on the watch! I was on the phone for about an hour while the customer service rep tried to find me a $150 discount for my watch! Again 5 stars for Daylan & 0 for Joseph! read more

DONT GO HERE. I would rather drive across the country to another Verizon than to have to go to this one. First of all, it isn't a Verizon Verizon store. It is a store called cellular sales and they sell Verizon or whatever. So if you encounter a problem, you cannot go to actual Verizon and have them fix it. So let's start off with the first thing. They charge a $45 DEVICE SET UP FEE. Whether they set up your phones or not, they charge it either way. To make it worse, they don't tell you they're charging you this. I didn't get my phones set up and they charged me for that. IT IS NOT AN ACTIVATION FEE!!! It is a whole different fee that is unnecessary. Then they charge an ACTIVATION FEE which is for Verizon itself. I already know they have an activation fee but they literally charge for something you don't need! Anthony Ortiz was the one that helped me and DID NOT DISCLOSE THIS FEE. They charged me $200 and I thought it was just the taxes altogether since I got two phones. But NOPE. I paid $45/phone for a device set up fee when they didn't set them up. THEN I call the store and he gives me the run around then call they're manager and then they told me to call customer service. I STILL HAVE NO RECEIVED MY REFUND. I ALREADY CALLED CUSTOMER SERVICE. This place has been a HEADACHE since I've come here. To make it worse, THEY NEVER APPLIED THE PROMO FOR THE FREE IPHONES AND I HAD TO CALL VERIZON TO HAVE THEM FIX IT. The least they could do is be honest and not just be in this for the sales which they are. DO NOT COME HERE, go to the one on Sierra lakes. They pretty much scam people here. If I could give it negative a million stars I would. AND DO NOT RESPOND BACK MR BUSINESS MANAGER SAYING: wE cAN HeLp. pLeAse SEnd uS a MeSSaGE sO wE CAn hElp yOU oUt oR pLEaSe REacH oUT to US. I ALREADY DID AND YALL DIDNT DO JACK SQUAT! read more

I was on a trip out of town when my phone started having problems and needed to be replaced. Raymond was the sales associate who helped me. He was very professional and made sure I got all the discounts and rebates available. I was very pleased with the service. read more

The service that was provided by Curtis was excellent. He was very friendly and was able to help me select a new phone and plan that best fit my needs. He also explained everything very thorough and made sure that I fully understood the new plan and any options available. read more

My mom is in her 60's went to purchase a phone and the employees are not wearing masks! My mom is a very conservative women so she didn't speak up. They are working closely with older people who aren't tech savvy and these are people who are usually over 60 and they are disregarding the cdc's recommendation to keep their customers safe!!! This is unacceptable! Don't allow your family to purchase from this store. read more

Great location! Plenty of parking and wide open design inside. Very nice staff and walked in at 10am as the only customer. Christian helped me correct my account since another location jacked my costs up. He helped me look at saving money while having better options. Very helpful through the whole process. This will be my go to Verizon since the other one I went to ripped me off. Great customer service and location. read more

The worst Verizon experiences ever. They marked an online order as picked up when it wasn't please be careful. When on the phone with a customer service representative and the store employee they said they didn't have the order or the phone and that the order was picked up when it never was. When escalated to the store manager he was not qualified to take care of the situation and the Version customer service on the phone was embarrassed of how the store employee and manager handled the situation. The manager needs to know how to train his new employees. The curb side they offered is more like they expect you you to come in. read more

Very friendly staff, thank you to Frankie Perez for setting up our service. He was very professional and helpful when it came to deciding what would be best for us. Will definitely continue doing business with him and referring others. Thanks Verizon! read more

We went in to upgrade our phones and Bryan Bello was the Verizon Rep. He was very friendly, caring, courteous and professional. After many, many years of utilizing Androids I decided to upgrade to the Apple 12 Pro Max, Bryan took the time to walk me through it so I wasn't lost with the transition. He also spent some time working a good deal, actually the place was crowded and he could of rushed us out the door to get to the next customer but he didn't. I was impressed with the whole experience. Much appreciation to Bryan and the store. read more

Such a horrible service.! So rude and unprofessional. I've been here twice and the second time I was trying to give them a second chance since they are the closest to my house. I would NEVER go back. The store associate was rude didn't give us his name and when k would ask about a charge he would be like I don't know what you are talking about. read more

Just want to take the time to say that Benjamin Buso is an A+ representative! He helped us setup our devices transferred our information and upheld a positive attitude that made the whole process very casual and easy for me and my son. Recommend asking for him when you come in!! read more

Just wanted to take the time and give a special thanks to Joseph and the rest of the staff in Verizon. I went in a day after switching from Sprint to Verizon due to a technical issue with my iMessage not activating successfully on my iPhone 12 Pro Max. Even though the process took some time to resolve, he went above and beyond trying to solve my issue. The rest of the staff were also checking up trying to assist as well. I'm not really one to write reviews about my experiences, but Joseph's level of service, patience, and professionalism exceeded my expectations. Thank You! read more

Part 2: Went to an actual Verizon store yesterday. In 15 minutes I had a better deal on the I-phone 13 than what this store was offering (originally wanted a 12). They also did not have the color I wanted in stock, but are having it delivered to my house tomorrow (just 2 days). The Verizon store had amazing customer service, in stark contrast to what I received a Cellular sales. read more

This place is a joke! I walked in and the 2 associates I dealt with were rude. They were not able to help with my issue and sent me to another location. Save yourself the trouble and skip this authorized retailer and go straight to a corporate store. read more

Had a great experience here about a month ago. Frank Perez was the best. He helped me and my husband out even showed me how to trouble shoot some issues I've come across with my phones. I would recommend coming back to frank for any services needed read more

I loved the service my representative gave me. I wasn't even looking for a new phone and didn't plan to shop but with Frankie's help he pointed us in the right direction and got me something I LOVE! It's been about a month I wanted to wait and see the function of device and also his communication. He responds in a instants notice and is always willing to help no matter the day. Thanks again Mr.Perez! read more