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Ask the Community - Verizon

Review Highlights - Verizon

I went in a day after switching from Sprint to Verizon due to a technical issue with my iMessage not activating successfully on my iPhone 12 Pro Max.

Mentioned in 2 reviews

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People searched for Mobile Phones 1,380 times last month within 15 miles of this business.

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Verizon

Verizon

2.8
(102 reviews)
$$

After a disappointing experience at the Citrus Plaza (Redlands) location, I drove out to the…read moreFontana store. The quality of customer service is night and day between these two. I really wanted to keep a specific line, modifying it from a tablet to phone service, but for some reason Verizon wouldn't allow it. Vilmer nonetheless provided different options, with his coworker on an assist (I didn't catch her name but she was very sweet). He sold me a new line and phone (an A16 as requested, completely understood why I wanted a cheap phone and didn't pressure me for an A24/25, unlike the Redlands store), and upgraded my phone to the Samsung Z Flip (he gave me the pros and cons, so long as I don't flip it like a switch blade the phone should meet my expectations). He was very honest about the phones' qualities, and explained very clearly about the new service, costs, and future billings. In all, I ended up with two new phones, a new line, and an upgraded line. I highly recommend this Fontana location! Thank you, Vilmer, for keeping this long time customer happy!

4 staff members sitting talking and playing on their phone asked for assistance with paying bill…read moreprovided a cut up piece of paper to call. In other Verizons staff look at you, are helpful, want to ensure u get what u need. I was trying to give them money so i wud assume there was interest. Its 98 degree outside and the front door is wide open not sure thats great for energy conservation.

Verizon - mobilephones - Updated July 2026

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