Called about a locked phone and he gave me directions on what to do. No charge and very helpful…read more Thank you

Great response with estimate!! Fixed quickly at a reasonable price!! Integrity & good repair is…read morekey! They have it!! Will use again if need repair!

While stuck waiting for the person next to me to move enough for me to open my driver side door I…read morenoticed there was an AT&T Store in this plaza. Tired of waiting I walked over here for a quick change up. Thank god for the protection plan with this phone. I have dropped it more times than any other phone and cracked the screen protector. What is irritating is that if you purchased their brand screen protector before and had the protection plan they would replace it for free. Now, they charge you $10 for each time you happen to drop your phone. With this visit, they have earned an extra $50 off me since I got the phone a year ago. It was the start of they day for them and I walked in shortly after opening. I was the only one in here and you can tell this is basically a brand new store. The sole employee in here greeted me immediately and asked what I needed. With that, I told him I needed a screen protector replacement, model of my phone and we were off and running. He grabbed the item and started multitasking. He was getting my phone ready and taking payment at the same time. Within five minutes it was replaced and I was on my way. Pretty fast service, but you have to remember, I was the first person in here for the day.

Monica was very kind and helpful with fixing SIM card issues and getting us connected.read more

I had the pleasure of working with Jonathon this week. He was fantastic. My mothers phone wasn't…read morethat old (3 years) but she is. So the thought of buying a new phone and teaching her how to navigate was a little over whelming . She had a strange memory storage problem that me and my tech brother could not figure out, Jonathan persevered, and fixed it instead of trying to upsell us. I am a huge fan of Tmobile always have been and especially this week. Thank you, Jonathon! In addition, the store was very clean and a pleasant place to be. Again, thank you Jonathon you made her day.!

I was passing by this store and I found out they also repair cell phones and prices are really…read morereasonable. It took them 25 mins to fix my phones screen and now it's working absolutely fine. Technicians are great and full of information. I definitely recommend this store.

I was looking for a new cheap iPhone X. They gave me a reasonable price and allowed me to further…read morelower it to a more comfortable price point. Then on top of that they gave a free case and screen protector.

I had a great experience here. I ordered a Verizon gateway over the phone for pickup at this…read morelocation. The store was busy but I was helped right away. The employee was tired but eager. He was frequently interrupted by other customers but luckily I was in and out within 10 minutes. The interaction was positive. Worth checking with Verizon if you're eligible for a free gateway for your Internet service. I had been on one that was about 10 years old.

Verizon FIOS are charging their 15+ customers all this $$$ but channels they are for state…read more"CHANNELS are UNAVAILABLE!! This is unacceptable customer service in the 20th Century. REALLY!!! Why are you charging your seasoned customers all this $$$$ money ; and you're not delivering. Previous weeks channel are cracked; you can't hear or see what's going on. BOO bad service!!! I would choose "zero" but Yelp need to upgrade to it.

LOVE IT! Came In Around 4 Rushed To Get My PS5 HDMI Port Fixed & It Got Finished Under 2 Hours,…read moreOther Competitors Told Me To Come The Next Day. The Lady Behind The Desk Was Sweet And Was Funny Def coming back for other repair

I cracked my iphone screen and called to make a reservation and they fixed it pretty quick. Simple,…read morefast and good prices. thank you Jose.

I called customer service today because my phone is not charging. After explaining the issue, I was…read moreadvised to visit one of the stores to pick up a replacement phone, as it was supposed to be covered under my insurance. When I arrived at the store, I was there for no more than three minutes before the manager, Abdul, told me there was nothing they could do and brushed me off. He took my phone to the back of the store, removed my screen protector, and ultimately provided no assistance or solution. This was one of the most unprofessional experiences I've had in a retail store. Whether he was ready to leave for the day or simply did not want to help, that is not an acceptable way to treat a customer. I believe this location needs to reevaluate its customer service standards and provide additional training to its employees. If I could give this place zero stars, I would.

Very unprofessional location. I needed a new phone. Waited about an hour because they were down an…read moreemployee and apparently their cameras were down inside the store. They set up operations outside with one employee inside. There was a super drunk girl drinking and eating crabs with the outside employee. Guess they're friends but it was very disruptive. I've never seen anything like this in my life. After all the waiting I got to speak with the outside employee only to be told me I would need to go to a corporate store. What a waste!! I would never ever come back here...DO NOT RECOMMEND!!

I was the Metro in Silver Spring white oak center. Miss Marleni was very helpful and super nice to…read moreme and my family. i highly recommend her and her store to anyone who needs extra care. you are a Metro true super star

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

While living in Hawaii, I left Verizon for T‑Mobile because believe it or not, T‑Mobile actually…read moreworked better on the island. When I moved back, I assumed Verizon would still be the stronger carrier. Wrong. If you know me, you know I don't tolerate anything that doesn't serve me. Marriage, relationships, bad service... I'll exit stage left with no hesitation. I made the mistake of switching from T‑Mobile to Verizon, but it only took 12 months to correct it. The service was terrible, and for a carrier that charges premium prices, the experience was anything but premium. Now, about the in‑store customer service: It was... decent. I arrived an hour before closing, and even though I should've been next, another customer was helped first. The assistant manager announced that skipping me was "the correct order," which made no sense. Thankfully, the actual manager explained the mix‑up and was kind about it. With several vacations planned through September and knowing Verizon offers nothing close to T‑Mobile's international perks I switched back. In true Nessa fashion: divorce finalized. Verizon has the worst service in the DMV. I took a last‑minute getaway and refused to give them another dollar so I quickly switched! They're expensive, and I'd rather support a company that actually works. And for my Verizon WiFi loyalists: I even changed my WiFi provider, and everything at the new company is better. If you're still with Verizon... make the switch. Grass is greener on this side! Life lesson: Leave anything that doesn't satisfy you. And when you take the trash out, don't hesitate. If someone else wants what you threw away, let them have it, some people mistake your discarded scraps for treasure because they've never had anything better or simply put, it's their only option. It's a compliment when anyone tries to be you! Cheers Yelpies! See ya Verizon.

The service was professional and friendly but the Verizon processes and technology required to…read moreacquire a phone need serious work. Verizon computers repeatedly froze up during the sign up process and our helpful but justifiably drained Verizon staff member, had to check with his unseen manager for 10 minutes, three separate times. We simply wanted to buy a phone, and pay for the whole thing, for our nephew to replace his phone that broke on the Appalachian Trail. After an hour, we believe it was perhaps done except Verizon won't actually sell you a freaking phone. They require you to make payments. Plus, they don't have any phones in inventory. Plus, they are apparently required to try to sell you crap you don't want. They were even required to offer services to my wife and I which we declined, repeatedly. We all had to listen to multiple offers unrelated to the simple desired transaction we actually wanted to perform. Meanwhile, we couldn't read and accept incredibly lengthy terms and condition sheets due to the computers locking up, over and over again. What a struggle! All this hassle, for more than an hour, just to buy a phone, which they didn't have. Life is good with telecommunications. Verizon leadership... please go to a Verizon store and try to buy a phone with Verizon service. I dare you.