I took my son's brand new iPhone here about a month ago after he broke it on a ride at the fair. 2…read moreweeks later, the screen is again cracked- I'm like WTH? So I bring it back in thinking surely there's a warranty- nope. So I again pay the $100 to fix the screen. It's been 2 weeks and guess what's happened to my son's phone again? The screen is again cracked- despite me paying the extra $10 for the screen protector. I guess I should've realized the first time this place does crappy work or something because this is insane- a screen should not be breaking every 2 weeks- something was not done correctly or they're using crappy screens to replace the old ones. I'm livid & will never return to this place or tell anyone to go here!

After I dropped my phone causing the screen to go blank I took it to Cell Surgeon in Camden, DE. I…read morewent there towards the end of the business day with a price in mind that I didn't want to exceed and they were nicely under that price. On top of that they said they would have the phone ready for me the next day. Sure enough, I picked it up as promised. They also returned the coat I had left there by accident. Good people, good service.

Fixed me right up to repair my screen. Pleasant conversation to boot! And a fair price. Look…read moreforward to exploring what additional services they offer. Just 4 stars because there is always room for improvement.

I WOULD NOT RECOMMEND Fix Ur Crack- I made the mistake of allowing this company to replace the…read morescreen on my brand new iPhone, as it had a simple crack. After paying $180 CASH on Saturday May 10th, the screen was replaced for the first time. Immediately after the screen was replaced, there was an Error message on my screen, advising that the product was not compatible with Apple, and the screen was glitching. I advised the technician of this before I even left the parking lot, and I was told to wait over the weekend to see if the glitching would "resolve" itself. The glitching gradually became worse. After calling the store on Monday May 12th, I was assured that I could come back and have the screen replaced for a second time. When I arrive to the store, I was told that the screen was actually not in stock and it was currently being delivered from another store. I left the store, and then returned, hours later, at the time the technician advised it would be in stock. When I arrived to the store for the THIRD time, I was told the part hadn't been delivered yet. I never received a phone call, text message, email, or any other form of communication advising that the part hadn't arrived. I then waited for two additional hours... it still hadn't been delivered. When I requested a refund, I was told that it had to be processed in their system and that because I paid cash, they do not keep that amount on hand and someone with higher authority would have to go to the bank... I come back to the store the next day to have my screen repaired, once again. (I called and confirmed it was in stock and the technician advised that shipment had came in that day but hadn't yet opened the box, after I requested, multiple times, to be contacted when the part arrived). After about 30 minutes after the second screen was installed, my phone began overheating and would not hold a charge. I NEVER had this problem, not even once, prior to Fix Ur Crack installing their screens on my phone. I have requested, for weeks, to talk to the owner, Ryan Lawson, and he has not returned any of my phone calls or voicemails. Ryan had communicated through one of his technicians that he wants a chance to "resolve the issue" by testing multiple phone screens on my phone (that are not Apple products) to attempt a third screen replacement. Fix Ur Crack has had several opportunities to fix the problem that they caused. I have requested a refund of the cash that I paid to this business, as they have ruined my device and I have to pay $300 for a new phone. An additional $180 was literally wasted, and when I requested a refund, the company refused, and said they would consider putting my cracked phone screen back on, for the POSSIBILITY of a refund. When I asked if they still had my original, cracked screen, the technician responded with "Well, we keep the broken screens in a bin and I can't guarantee that it's still in there" ... I can no longer use my phone throughout the day, as it becomes too overheated. The battery life is nonexistent and I've advised, multiple times, to this company that I stay at home full time with my baby and NEED access to a phone, especially in the case of an emergency. I've learned my lesson by never paying cash to a business again, and I'm hoping that someone else doesn't make the same mistake by using Ryan Lawson's company, Fix Ur Crack. Ryan should consider Fixing His Morals.

Needed a iPhone screen replacement, great customer service ! Replaced my screen in 20 min would…read moredefinitely recommend!!!

This is my second time using this company for my Samsung Note 9 for a battery replacement. So far…read moreso good

I had a battery issue on my iPhone. I couldn't have been more please with the help and service…read moreMatthew Reynolds provided. He spent well over 2 hours trying to work with Verizon and the insurance company.....while at the same time helping other customers. Although Verizon and insurance program I pay for every month we're not very helpful, Matthew was!! And I will go back to the Greentree Store!! RPierce

Scammed my husband out of $200 being told it was a set up and go fee for a phone we were told to…read morepurchase with fios to get a bundle price only to find out the next day fios was never ordered and we were lied to about the pricing ,he was charged for accessories he declined .we visited corporate store to find out they are a third party store We figured out many legislations and laws are being broken by this store and went back to discuss this to be told the manager is already aware of the laws being broken and staff tell us it's normal We have now contacted Schmittinger & Rodriguez for help with this issue

They charge an astronomical amount for "shipping" on an item that will be delivered via email!…read moreFirst online store I've seen pull this kind of stunt. I backed out of my order and will be ordered elsewhere. Thanks but no thanks.

Stuck with missions critical earpiece that is too big. No return bcuz of health issues.....oh well…read moreeBay here I come....don't use this company not very organized....

Still trying to fix the mess they created. Don't trust anything they say in this store. I have…read morespent about 8 hours with "customer support " and over 2 hours in the Dover corporate location. The manager at the Smyrna store is not interested in customer satisfaction.

I would like to start by saying I have never had an issue with ATT service and this review is…read morenotabout the service, but about the store and ATT Policies / money gub. For backstory I use there prepaid $40 bucks a month plan unmimted talk, text and 15 gb of fast data- it slows down unlimited. Which works for me, I prefer to buy my phone out right. ( that's just me ). I was told I wasn't able to go in by the phone out right that they do not do that, but I have always done that. I understand 4 year is a long time and things changed. This store was not friendly on the phone when I called and asked if they had the one I wanted and if I could pay full price. They had ASKED THE manger. The MANGER OKED. As soon as I walked in I was greeted by Bart, I explained I came to purchase a new phone. He said I couldn't just by it, never asked if I had a plan. And I said why I could by it online. When I mention who we spoke to on the phone, he finally let me purchased the phone and put it on my prepaid plan. The whole time he was stand off-ish hardly looked at me, acted like when I didn't say what gig phone I wanted as the first word was so dumb of me. Since I didn't plan on going in after work, I didn't bring the phone case I got in, BART treaded me like inconvenient, and the way his body language spoke about me was different, when he asked if I wanted to see any cases I probably would have gotten one. Only once I got home I realized BART WAS THE MANGER. As an manger there is no way he should have treated anyone that way, especially someone who is coming in off the streets and was willing to easily put down over a thousand dollars on a phone. I could have switched plan, upgraded, if sales associates was truly trying to sell you something, but no I got treated like red headed stepchild.

Best word I can give is run from this place! Nothing but a bunch of scammers! Monthly bill is…read moresupposed to be about $160.00, received my first month bill it was $407.00, I was told the company accidentally charged me twice so I would not have a bill for January. Hmmm okay got a bill for January and it wasn't for $160.00 but $303.00. After sitting in the store for well over an hour the manager informed us that the district manager would be in the next day and they would work on getting everything corrected and I would get a call. To no surprise I never received a call so I called multiple times and they did not pick up the phone. The sales rep that sold me my phones gave me his personal number even tried calling and texting him and nothing. So at this point I'm out of well over $1000.00 in between the phones I traded and bogust charges. I bought out my phones and went to another carrier.i don't have the money or patience to deal with a company that is not honest and doesn't stand behind thier products or word

Large heavy African American man was very rude and argumentative after I had already been help. I…read morepay over 500$ for a business and I asked for a receipt. Jason was professional, and sent to get a manager. However, this large man tried to rush me and created an argument, and yelling. Luckily, The manager "Shannies", understood LLC questions. Help me

I visited Xfinity with Mom to update her equipment. Kayla assisted us and thoroughly detailed the…read moreupgrade process. When it was time to leave, Kayla attempted to add the automatic switching of the equipment so that we would have no issues when unplugging and replacing it at home. Unfortunately, the system would not cooperate. Back at home, we were on the phone with customer service reps for almost two hours to no avail. Finally, we were connected with a rep in the Philippines who successfully assisted us in replacing the equipment. She also called back later that evening to ensure we didn't have any additional issues. She was most helpful. Upon returning the equipment to the store, I was told I could not do so because my name wasn't on the account. I saw that Kayla was still there and opted to wait for her. It took a while, but when she was free (after closing), she quickly assisted me with returning the equipment under Mom's account. She also showed me on her computer screen where there was just one set of equipment as the old set was returned. I will say that when we arrived there were a few customers in the store just after they opened at 10 AM. Within 10 minutes, the room was full. However, when I turned around again shortly, the staff had waited on and assisted the majority of the customers and the store had only a few remaining, including Mom and I. Great job on getting things done.