Worst possible customer experience you could imagine consider it theft!!!!!!. If you do business with these people approach with caution, check an double check everything before you walk out of the store, these are people not to be trusted. They added phone insurance to our contract without our knowledge knowing we were set up on auto pay, forged my signature to the contract without our knowledge. Must be something they do often as when called on it they got very defensive, an threatened me. Contracted for 2 iPhone 11, August 22, they were older models we payed $350 each 2 $700, signed a 4 year contract for service. Without our knowledge they added insurance @ $35 per month for 4 years. Would have cost $1700. to insure 2 phones we paid $700 for!!!!! Got an email from Verizon corp office April 24, insurance on our phones was going up!!!!!!!!!!!!!! insurance we didn't know we had. Called Verizon 800 # an canceled the insurance after paying $685. to insure phones we paid $700 for!!!!!!!!!!!!!!!!! Got no satisfaction from anyone @ Verizon not an apology no credit, they told us it was or responsibility to know what we purchase, even though the contract we walked out of the store with didn't mention INS. Questioned the store, Verizion 800# customer service, wrote letter to Verizon Corp with proof of forged signature!!!!!!!!!!!!!!!!! Too bad!!!!!!!!!!!!! read more

Reading these reviews, I can attest that nothing has improved. Please go here if you're over 50 and like being called "Honey" in a condescending tone of voice by someone selling you services. Did I say "services"? It took 5 visits to resolve all the issues we had, and each time, I was chastised and told "As I told you....". When clearly I was not told. I'd never had to send a trade in phone back, because the Verizon store always did that. Not at TCC--the woman in the store printed out pages of "instructions" for sending the trade in to Verizon. I called because the instructions weren't included in the ream of paper. "It's right there, honey." When I asked her what page it was on, she couldn't find it either, and eventually called me back and left a long, incoherent message with instructions that didn't work. I called--again-- and finally got someone else to (somewhat grudgingly) walk me through the process. We requested paper bills no less than 4 times, and of course, we were put on paperless billing. Another "Honey, I told you it would be more expensive." "How much more?" "I don't know." Unspoken: "and I don't care." If you have low blood pressure and need some aggravation to pep up your day, then by all means, TCC is the place for you!! Otherwise, head for a real Verizon store, and get actual service. read more

Michael at the Camden location was very helpful and his customer service was excellent, he helped when the wireless center at Walmart couldn't read more

Zero customer service. TCC policy, only the person that originally assisted you will ever assist you again. They don't value your time. Three employees staring at me like I'm an idiot wanting to pick up my watches and tablets. A wasted trip. My items are not in hand. read more

I purchased a phone via the 800 number I was instructed to go to this location to pick up the phone. As I enter the store the sales associate tells me "I saw your order I haven't had time to fill it, I'm the only one here until 12 and I have a lot of ppl in front of you " I see 3 ppl in the store the sales associate said I'll send you a email as soon as I pull the order. This was at 10:30sm. I never received a email so I go back to the store at 730pm the gentleman said sorry we don't have that phone in stock. I explain to him what happened he looks in the system and see where the person from the morning sold the phone at 11;03am right after I left the store. Today is my grandchildren a set of twins bday I have one phone now I'm short because of someone else mistake. Long Store shore the manager was called at home and I stayed on the phone with Verizon customer service for 2 hrs The Store day they close at 8 but was closing early. This store needs to be shut down they have nothing to offer. The customer service stinks. They sell you phone which I paid cash for $399.99 no payment installments my cash money and I came home empty handed and have a grandchild disappeared read more

If you want to deal with Verizon DO NOT use this store! The store manager Chuck is nothing less than rude and completely inconsiderate. My father and mother decided to trade up from the Galaxy 5s to the 6s against better judgement since reviews of the phone are terrible (crashing apps, overheating, and short battery life). It is known that at least 20% of these phones are being returned according to Verizon reps. Since this is a 3rd party store, whomever sells a phone gets a commission or kickback by Samsung and tends to push those phones even if they aren't up to standard. Chuck sold these phones to my parents and they have a 14 day grace period to decide if they want them. My dad's phone started having the problems and he brought both phones back and was charged $50 for a RESTOCKING fee as per Chuck. These fees are able to be waived and he felt he shouldn't waive it because it's a policy. Yet he knew the phone is crap (even though he doesn't admit it) and pushed it on my dad. I told him about friends of mine who work for verizon and he said he would be more than happy to have a 3 way conversation with one of them about this issue. Really!?!?He was completely rude and quite useless as a manager! All Over $50 and scammed a 78 year old man!!! And then he hangs up on me. Great service man! Needless to say, this place is a bunch of scammers and apparently prey on the elderly! Do NOT go there! Trust me! We are going to BBB and Verizon next! read more

Verizon Has been my Internet provider for the last three years. On Friday November 1, 2019 I lost internet service, I called about 0830 am and was advised by the Verizon Computer that my service would be returned Sunday at 4pm. I requested to speak to a representative and was able to get a human after 12 minutes requesting a person. I finally spoke to a Male who told me my service would be back on at 5pm that day. It was not and I called and requested a representative and spoke to a male who told me my service would be back on at 11am.. At 12 pm I called and was told by a female that my service would be returned by the end of the day. Because of no service, I called Sunday morning and was informed that my service would be returned at 3pm.. At 5pm I called ant the Verizon computer advised me that my service would be turned back on Tuesday November 5 at 5 pm. Note that while speaking to a human representative, I requested to speak to Customer Service to voice a complaint and was told that there was no Customer Service Complaint Department with whom I could speak to to voice my concerns. Thursday I terminated my account with Verizon! read more