This store has employees that are thief's and liars…read more First they added another line to my account and knowing I am the only person on my account. Secondly, they told me my phone was free, I see the bill and I am being billed monthly for a $600 phone that I was told was free. Will never do business with them again!!

The staff is very knowledgeable and the customer service is excellent all around! They offer a…read moregreat selection and make the process quick and easy. I'd highly recommend buying from this location!

Zero stars. Don't make the mistake of signing up with Charter!…read more Look at Charter's terrible reviews everywhere. Consumerist magazine (not-for-profit subsidiary of Consumer Reports) calls Charter the "worst company in America." It's no wonder Charter went bankrupt a few years ago. This sleazy firm's business practices include: - cutting your satellite cable, then insisting that customer fight with Charter's 3rd party unlicensed contractor instead of honestly owning up to their mistake and correcting it. - moving your first bill due date ahead after first bill, without prior notification (told this is a "standard" Charter procedure on 2nd bill) - insisting that customers wait 45 days (unbelievable but true) for Charter's Autopay system to take effect, then warning that double payments may occur when customer attempts to make a one-time payment prior to the interim due date (as a safety measure) - moving from CSR agents in South Carolina to the Phillipines, where they lie to customers by claiming healthy account status with zero problems and confirming Autopay sign up weeks ago, then cutting off all services including (Emergency 911) shortly thereafter, without prior notice - migrating from helpful humans to speak with or chat online (about no-service issues) to worthless automated systems - poor no-service reliability I really wanted to love Charter. Our credit history is well above 700 and we always pay bills on time. But after several serious attempts to cooperate with Charter, acting as a good customer to straighten out their billing errors, all of our attempts have been futile. I recommend that prospective customers view the 800+ complaints about Charter on another website, plus other sites, before wasting your time. If you like unethical business practices, you'll love Charter!

This company some how continues to find ways to make me hate them. now by cutting off all my…read moredigital capable tvs unless I pay ransom by renting an additional box for each extra tv in the house. Their customer service is horrible, their internet goes out all the time and after you wait on hold they always try to blame it on your router because they never can find any problems on their end. Then it miraculously gets better. Oh if I just had any other option.

Wow wow wow! Probably the best customer service I have ever…read moreencountered. Milt told me right from the beginning that his service was not the cheapest I could find for what I was looking for. He then proceeded to give me a lot of advice on what I needed to look for and how NOT the be taken advantage of when dealing with other internet providers. Thank you so much!!

Highly recommend Atlantic Nexus!!! If you're looking for an internet service provider where you…read moreget amazing customer service, then you've found them. I've been on the phone with Milt, the owner, and Liz...at 10pm because they were trying to help me troubleshoot a WiFi issue with my router. Milt could have waited until the next day to call me back but wanted to ensure I was up and running. He'll tell you what you need, why, and make sure you don't pay too much. Give them a call...you'll be really glad you did.

The internet service itself is great - very reliable, and the guy who did my installation was…read moreawesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-up lie about their prices to new customers. They repeatedly try to put an equipment rental fee on my bill even though I supplied my own router. They'll also raise your bill every year with no justification. And forget about the "prepaid Mastercard reward." I never got mine despite calling about it numerous times. If I had any other option, I'd go with another company just to avoid giving Kinetic another dollar.

The service was spotty at first. After many calls and service calls, they got it straightened out…read more I cancelled on 5/5 2026. They have continued to bill me. I called 2 weeks about this and was told to wait for the final bill. Today I was billed again! Plus 15 dollars. Now I try to call and their system recognizes my phone number, tells my the account is closed and hangs up on me. I can get no where trying to ask a question. My advice, GO STARLINK!!!!!