Jacob C is the person I am complaining about. Not worried about my needs . Deception and only…read moreworried about his football game and dog. I purchased a phone Sat. today is Monday. Found an internal break in the screen. Can only see it in certain light. Didn't go out all weekend. Found it today. The speakers don't work can't hear a phone call. Have to have it external. The camera doesn't work either. Won't take responsibility for their merchandise. States its not his job to transfer information from one phone to the new phone. He is plain rude. At & t not taking any responsibilty for this problem. I pay AT & T 400 a month. About to cancel my services.

Showed up on a Saturday afternoon, there was a sign on the door that said "on a break, be back in a…read morefew minutes." I waited in the parking lot for over 30 minutes, no one showed up.

This store was completely renovated last year and no longer does on site phone repairs in this…read morestore. It is still a corporate store but scaled back from what it used to be. I find there is less inventory on display and definitely less accessories available. I think the main purpose of this store is strictly limited to selling new phones or upgrading to new phones. I came in today for account help and of course they said, "We don't do that here, you have to call someone." That has happened several times before so I was sort of expecting it. There is hardly any customers now since the store's function has been curtailed. At least you get to talk to an employee right away because there is no waiting list like at that other cell phone company. You know who I'm talking about.

I hate Sprint who I have been with since 2002, (I know! Why didn't I switch carriers LONG AGO!?!)…read morebeing I had not been successful in my attempts with contacting customer service. (Between their high accents and roosters squawking in the background...yes, Roosters. I asked). This brought me to the store which is now T-mobile. I have to say, The transformation is quite spectacular from the layout of the store, the music, the speedy service and quality of service received from the reps. My "Mobile Expert", Lance, assisted me with my bill, answered all of my questions thoroughly, was knowledgeable, friendly and greeted me with a smile (even through the mask I could see he was smiling). I am actually impressed with the transformation and recommend Lance at the US 31 S store if you're looking for phenomenal service and expertise!! (All without the Roosters!! :-) Thanks Lance for taking a terrible experience and turning it into a great one! :-)

Had a new screen fitted on my granddaughter's iPhone, 3 months ago. Today, it was acting up and…read morewould only allow intermittent touch response. I was somewhat stressed, as I couldn't find the receipt for the replacement. Katy, at the front office, was very professional and they agreed to replace the screen. This review is not about the free replacement, but the fact that the entire customer experience was 5 star. We, in a 5 cell phone household are very happy to have found our go to cellular business.

I was referred to Indy Cellular 4 Less by a recommendation, and brought in my wife's Nintendo…read moreSwitch for a water damage repair. I paid $50 for diagnostics, which took a few days. They called and left a voicemail letting me know that was not repairable. While being told that news was frustrating, the main issue is what happened next. After returning from a vacation, I went to pick up the device, I was told they had already gotten rid of it - without ever asking for my permission. This was only a couple of weeks after drop-off. The Joy-Cons were still fully functional, and many other components of the device were intact, that could have been salvaged. Regardless of how a repair turns out, this shop has no right to get rid of a customer's belongings without clear consent. I was never asked, never notified, and given no opportunity to retrieve what was still valuable to my wife. I paid for a diagnostic, not for my belongings to be taken and sold for their recycling parts, for the shop's benefit. I would not recommend this shop to anyone who values their electronics being treated with basic respect.