My husband and I went in to get a SIM card/fix an issue with his phone, which turned out to be much…read moremore difficult because of an error made by the agent I chatted with prior to our store visit. We did have to wait awhile to get help, but we were very impressed with the two employees that helped us (I believe one was the manager--Reece). They were extremely patient and friendly as they helped us for over an hour trying to straighten out the problem!

Returning some cable boxes for my folks. I was checked in at the front door Apple store style and…read morewas told it would be a short wait. There were several others before me but there were plenty of places to sit so I didn't mind. The store was clean and nicely laid out but I didn't have much time to admire it as a few minutes later I was called and after an easy return process I was free to go speeding off to run other errands.

Bill and Pam set up our new Starlink system--great experience! Highly recommended!read more

They are so responsive and helpful. They have hung several televisions here at the office, are…read morealways on time, and polite and their work is impeccable and they leave the area better than they found it. Call them, you will be glad you did.

The quality of their equipment is awful (we've replaced everything at least 20 times in the last 22…read moreyears that we've had their service. Their service tech's are good , but even they have doubts about the company they work for. The monthly fees are ridiculous and their cancellation process and fees are outrageous. Every time a piece of equipment would 'fail', we would be without TV for a couple weeks and they refused to reduce our rate for that month. 22 years of highway robbery and mental anguish is NOT WORTH IT!!!! Just say NO!

I signed up for the Sling TV free trial. Very disappointing. Will not work with Chromecast…read more Constant breakdowns in the live streaming. They cannot provide a viewing experience without frustrating interruptions.

I have been trying for three weeks to contact CenturyLink I am sent from one machine to another…read moreanswering the same questions over and over to a machine! The worst Internet service ever! For the last three months, I have been having continual problems, but I can't reach anyone to tell them about it. Now for two weeks most of the time I don't even have Internet service to do my work or my life! Can't even express how bad it is!

If I could rate lower than a "1", I would. Service dosen't work, talked with "customer service"…read more(which is anything but) 4 to 5 times, got a tec person scheduled ONE WEEK later, didn't show up, didn't notify us that they weren't coming. Now we're scheduled to have another tec in 20 days... yes, you are reading that right.

I have worked with Jaime at Constellation for Years. It is amazing how many times he has gone above…read moreand beyond what anyone would expect in order to help me out. Even more important than the quality of the service is the knowledge and expertise he has brought. He understands my system, the sound I want to create, and goes out of his way to help me find what works best for me. I really trust his recommendations. With some audio dealers, I have gotten the sense they wanted to sell me what they would make the most money on. I never feel that with Jaime. I consistently Know he is looking out for my best interest. I literally could not be happier with the service that I have received. Top notch.

CONSTELLATION HOME ELECTRONICS in Santa Fe, New Mexico. . .is THE BEST!!!…read more Their Managers, Technicians and Staff. . .are EXCEPTIONAL! Always professional and courteous and helpful beyond measure. They are our "GO TO TEAM", and we are so very grateful for their assistance always. We started with them several years ago. . for both my vacation rental home on the historic east side of santa fe as well as our Santa Fe residence. TOP TOP NOTCH! DOES NOT GET BETTER THAN CONSTELLATION HOME ELECTRONICS/SANTA FE! Cathy and Greg

I signed up for their service in Rio Rancho Area, they told their service plan starts from…read more$40/month. I was surprised by their other charges, apart from installation fee $100, I was told I had to pay for the antenna which costs $300. So I agreed to that, then I later found out that it is only $300 if you pay it one time (OR)$348 if you pay in one year, 2 year $360 if you choose to pay in installments. This is bad as the agents don't tell it and expect the customers to read everything and educate ourselves and blame us for signing the document. In any case I was only aware of this after 2 months of installation so of course the rate should be prorated because I was willing to payoff the antenna. The customer service agent told me I owe $326 for the antenna inspite of me making 2 payments already($30.20). They wouldn't prorate the amount for me which is an additional $2.5 a month. They simply stated that since I signed a two year contract (never did, that's the default one) and I owe $360 for antenna because of that. The contract only gives 2 options 1.Pay $300 or 2. Pay $15 for 24 months. It doesn't say you the total amount you pay which is $360 if you choose the second option. Not only you are required to read the contract but in this case you are also required to calculate the net amount if you choose installment. So in short, I paid $55 extra for the antenna and a total of $355 (since I didn't know and used 2 months installment I paid $5 extra). I would advise anyone to make a one time payment and get $60 off which nobody will tell you. I hope this helps others. Also see if they'll allow you to use your own antenna. As far as internet service goes, some outages like an hour every 2 weeks. Speed is as promised. Equipment Lease or Purchase: 1 year lease to own - $29 per month =$348 (calculated value, not in agreement) 2 year lease to own - $15 per month =$360 (calculated value, not in agreement) One time purchase - $300.00 By default they sign you up for the 2 year lease and if you make the payment early you still owe the full difference like in my case which makes no sense because interest should be accrued daily, it's not a flat rate. Their billing is the worst of all the services I had availed in my life and wish I could give them no star! (Edit) I was called and given the credit, thank you for your understanding!

I scheduled an installation with NMSurf but decided not to move forward because I have a Spanish…read moretile roof and was concerned about the possibility of damage during the installation. Before any installation work was completed, I canceled the appointment for that reason. When I contacted the company afterward, I requested a refund of my installation deposit since no service had been installed. Unfortunately, my request was denied. I understand companies have cancellation policies, but I was disappointed that there was no flexibility given that my decision was based solely on protecting my home from potential roof damage. I hope NMSurf will consider handling situations like this with more understanding and work with customers to reach a fair resolution.

I needed a tv mounted in my barbershop on a concrete wall. I…read morehad no idea how to go about doing it. I called Michelle and She had no issues handling it and it looks great! Now the clients can watch their sports or a movie while waiting or getting their haircut! Thank you Michelle! Service: TV mounting

I was referred to She's Got the Tools by a competitor business. That says something right there! I…read moream so pleased and impressed with Michelle. I have so many wonderful things to say about her but, bottom line, she's professional (very good communication, on time, meticulous, perfect work ethic and perfect work) and then there's the beautiful person behind that work ethic. Michelle was thorough and has a full understanding of how things need to be done, and sensitive to specific needs. I simply told her what I wanted as an end result with no instruction and she understood and did a fabulous job for me. I will use her again at any opportunity I have and highly recommend her to anyone who needs a "handyman" for big or small projects.