Great experience. They set expectations for the installation and delivered to those expectations…read more The quality of the fiber connection is tremendous.

As an IT Consultant I appreciate a solid, responsive Internet Service Provider…read more Iglou Internet Services is just that, reliable and responsive. I have used them for years for both my Internet and my clients' connectivity needs. If you have ever had an issue with internet and waited on hold, you know what I am speaking of. Or my favorite on-hold message, "if your internet is down, please visit our web site, at..." Iglou has real people, real technicians, you can reach by phone. I appreciate their service, they are local and have been around for over 30 years. I had a problem this week with a client, Iglou worked with me fast. Internet connectivity is a must-have for business today.

Phone won't charge. Can get ahold of anyone. I tried using another phone to call, and keep getting…read moredisconnected.

The volume on this phone is so low I can't use this annoying phone at all. I'm glad I still have my…read moreConsumer Cellular phone to use! I would NOT recommend Vortex Cellular to anyone! Even though this government phone is free,it's absolute GARBAGE!!

Dayna, Sales Rep. provided great service to me and solved my issue like a Boss. I am so grateful…read morefor this store, and it's professional and personable staff.

I do not recommend setting up business service at this location. Rob sold me the $10/line bring…read moreyour own device plan with $2.47 in taxes and fees for each device. My first month's billed was over double what was expected. Rob said that he would make it right, but the next month the bill doubled again. During the sales phase Rob was responsive to questions. Since the sale, he has not responded to my questions and I have been forced to cold call him at the store, but even that has been ineffective. Back to T-Mobile for me.

Horrible. No customer service. I moved into Mellwood arts and purchased a 30 day pass of bluegrass…read moreWiFi and emailed them requesting a receipt. No reply. After two weeks, the WiFi stopped working and I called and spoke with a rep who didn't seem to care and wasn't able to resolve the issue- she said the router must have been moved and I was too far away. I then requested to cancel and have the prorate refunded and she said she would enter that request. I also emailed them requesting to cancel service and still haven't received a reply after four days. Would never do business with them again.

Definitely the place to go if you are a business in need of a full service ISP. They have 25+…read morepeople on staff that can do a lot more than just sell you an Internet connection. totally saved us money and helped us.

I set up home internet recently and I was having issues with installation regarding scheduling and…read moresetup and the installer Matthew Nicholas went above and beyond to get me set up. He worked around my schedule and was extremely helpful every step of the way. He went above and beyond working with me by resolving an issue after hours and staying on the phone for nearly an hour to get my house online. Mr. Nicholas truly cares about customers and takes pride in his work.

Terrible service. Internet doesn't work half the time. Basically unable to use WiFi on my phone and…read moremy work calls constantly drop. Stayed on hold for 2hrs just to finally hang up because I was so frustrated. -10000000 stars because they suck so hard.

I renegotiated a new rate to lower my internet price. After paying the new rate for one month, the…read morerate was raised by $5 with a note saying that the rate was a "promotional rate" for one year (unbeknownst to me). Customer service Chat rep, Aimee said she "sincerely apologized" but said there was nothing she could do. This incident, while only $5/month is exactly why I don't trust Spectrum/Time Warner.

Best ISP I've ever had, great internet and the staff are very friendly and helpful. Highly…read morerecommend, great prices and a personal touch! Small company feel and service with just as good (if not better) internet than the big companies

Had a computer that was hacked with the Trojan Virus. I took it to Technology Plus and they were…read moreable to explain what happened and remedy the situation. Julie, Chris, Sue, and Jeff have great customer service skills and the knowledge to tackle your computer needs. I would highly recommend the company. Thanks, Jon

Tech Plus is very helpful, knowledgeable, and more importantly quick. When I call in with a…read moreproblem, they are on it in short order. Been using them for years and would not go anywhere else.

the worst internet company ever. dial up ram faster than this s#%*. I love the place I live but…read morenot the only internet company I can get

Internet was fine when we got it. Has rapidly turned into crap and can't do anything with it.read more

This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!