On April 6, 2025 I entered the ATT Store, located at 116 Sanford farms shopping Center, Amsterdam,…read moreNY 12010; and spoke to the then store rep, Jadan. After some consideration,and a sales negotiation on his part I chose to surrender my Iphone 15 and purchase a Iphone 16 and new phone plane through an ATT family plan. At that time I then handed jadan my Iphone 15, he in turn handed me a new Iphone 16; and I was promptly informed that my 15 would be placed in the store safe, locked up safely until it was time for it to be shipped to the ATT warehouse in texas. (i have the IMEI#, if anyone at corporate wants it) Due to Invoice discrepancies that went on for 3 months, I decided to go back to the store for clarification. At that time I was informed by the Amsterdam store manager that Jadan had been transferred to the Johnstown location due to SEVERAL other customer complaints. I then went to Johnstown and spoke to Jadan who checked the computer and informed me that I was not credited for an Iphone 15, but instead for an Iphone 6; and as a result was only credited $350 on my bill instead of the $800 I was owed. The next day I returned to the Johnstown store and spoke to the branch manager who informed me that he would escalate this issue to the district manager who was the only one capable of tracking down my Iphone 15 and finding out where it had gone. This past Saturday, the 13th of September 2025, I returned to the Johnstown location to talk to the store manager, as I had not received either a phone call(they have my number), nor an email( they have my email) and was promptly informed that the District Manager for the local ATT stores was unwilling to spend any time tracking down my Iphone 15, and the only course of action that he could recommend was to contact customer service.

I opened up a new account under my name transferring one iPhone to the new account and getting a…read morenew iPhone and iPad. Was told that I had to keep service for 36 month under promotion and I would not be charged for iPhone or iPad. The customer service reps misled me. Each month my bill is 179-355. They charge me for equipment and data for iPad after I was told I would get bundle rate. Not only that I'm a first responder which my bill should be for one phone 40.00

We are so thankful for professional service and kindness of Jennifer Farley, an outstanding…read moreemployee!

I had a fantastic experience at this Verizon store. Vincent was extremely helpful, answering all my…read morequestions and helping me understand the options clearly. He was friendly and attentive and I would highly recommend this Verizon store. I drove more than 20 minutes out of my way, and past other stores, to go to this one.

Is there a ZERO star option?! I know this review is for Scotia, I was serviced in Clifton Park, but…read morethis is the same District, so I am making sure my situation is known. We switched from Verizon to ATT on August 23, 2025 and we were told our monthly bill would be $152.83 plus taxes and fees. We received the following bills and paid the following: August 23, 2025: $105.00 + $78.82 + $396.60 (I understand that some of these were the taxes for the phones) September/October 2025: $597.27 November 2025: $375.90 December 2025/January 2026: $604.50 February 2026: $390.81 March 2026: $306.54 Every month, I contact the Store Manager in the Clifton Park, NY store because our bills are way over what they should be. She tells me the credits will hit our account and everything will even out. I stopped believing her in November. We set up auto-pay on Aug 23 (I gave the store associate a blank check w my account number in the store!) and it never took effect, we are being charged for insurance and who knows what else; the ATT statements are impossible to understand. I know we were told our monthly bill would be $152.83 plus taxes and fees for service and the payments for 5 phones, and that was the furthest from the truth. Well, here we are over 7 months later, many texts to the Store Manager, a few store visits and nothing has been fixed. When I don't pay the monthly bill in hopes of it being "fixed", ATT calls me every morning around 8:15am ET until I pay it. I have answered a few times, but there is no human on the other end to hear my story, so I give up. The wait time to speak to someone in a foreign country is a joke and I refuse to do it. They threaten to turn off our service when they call. This is something that CANNOT happen as we have a daughter away at college out of state with epilepsy. Every time, I am reassured me that it will all be fixed, so I continue to pay the astronomical bill because who has time to deal with this?? She escalated this to the District Manager in our area back in November when I went into the store to talk to her. I asked that he call me to assure me that he is working on rectifying this situation, of course he never called. I went back into the store in December and was told by the manager that the DM is STILL working on getting access to put in a request to fix our bill which will take some time. How long does it take for a DM to get access?? I don't believe it for a second, this is ATT - I hope you have been IT support that this! Well, our phones were shut off last month, I unwillingly paid the bill in the store to turn them back on and here I am. My hands are tied, we are contracted for three years and I have overpaid by ~$1500 for 7 months of phone service. I feel ATT is stealing from us and there is noone that can help me. What is a customer to do? The Store Manager is lovely and talks me down when I go into the store, but she cannot help me and she is very frustrated herself. The DM seems useless and doesn't care, otherwise he would have called me by now to rectify this situation. I have even emailed the "President's office" FOUR times and have not received a reply. I work full time, I have three children and I serve on several non-profit boards; I do not have time for this, but I also do not want to pay any more. We are contracted for 3 years. I fear if we leave now, I will not get my money back. We are truly stuck and to say I am upset is an understatement. I am currently mailing in a letter of dispute to ATT (why is there no online option?!) And, I will be posting this review anywhere I can, "as the squeaky wheel gets the grease". I do not recommend ATT phone service, and I see many other reviewers here agree.

After getting done with work and going to do something on my phone when all of a sudden it dies(…read morenot battery just dies), I walk in, and Yahya gave me all my options to best fit my budget, helping me pick out my new phone. Thank you, Yahya, for helping an "older sister"

This is not a good store. Really overpriced and not the best service. A couple of the staffers are…read morealright. But you have to be aware it's not really a Verizon store. They are authorized for goods, but not an actual Verizon store. You're better off going to the real deal.

The latest iPhone update completely broke my husband's phone, and after hours on the phone with…read moreVerizon they concluded that we had to get a new phone. Since my husband needs the phone for business, we rushed 45 minutes away to this store to get a new one. We arrived at 4:30, they close at 5, as the woman behind the counter promptly informed us as she was counting coins loudly into the till. Still, she reluctantly deigned to try to help us. As we were trying to deal with her, the salesperson behind us was also being openly hostile to his customer. We didn't end up buying a phone today. Terrible service and attitude.

Spectrum Store in Latham, NY…read more I had a wonderful (& very helpful!) customer service experience today at Spectrum's store @ 664 New Loudon Rd, in Latham, NY. Mr. Omar McCray took me immediately, was attentive to my concerns regarding my new router equipment and was able to seamlessly access my Spectrum Account resolving both my issue and additional questions. It was my first time meeting Mr. McCray, a Retail Sales Specialist, but the Spectrum store in Latham now has obtained a new loyal and satisfied customer - me! Thank you, Sorelle Brauth

We've had nothing but trouble from this company ever since we were forced to use their services. I…read moresay torced because we can't not have internet, however we do not have the freedom of choice to choose a different company as our internet provider. This is completely and utterly against the Constitution might I add. We have been long time customers and had a contract start date in august. Anytime there were any cost increases, we were told that they were up to a certain cap, and would only ever occur during our annual billing period. However, right at the very middle of the start of the pandemic in March of 2020, they randomly increased the cost of our services without it being at that point, and after the cap of the highest price that I was told by a representative that I would ever have to pay. We negotiated to have our internet speed increased because we were having intermittent issues in the connection of our internet. No one should ever have buffering past 1995. And yet it is a common daily occurrence for us. We increased our internet speed by a factor of 10 and our internet quality went completely down. We got a spectrum approved modem and updated the Mac address. The representative who was supposed to do this service did not do so and then charged an additional activation fee despite the fact that we had activated to the higher level of internet speed 2 months prior and already paid the activation fee! Another agent waived the fee and refunded it, however we were then told that the modem that we purchased that was on the website, was not good enough and we needed to go get one of theirs from one of their stores and then our internet would no longer have intermittent speed. So we go to the store and get a modem that is spectrum provided. The representative at the store said that everything that needed to be done to activate the modem to our service was completely and utterly finished and all we had to do was hook it up. We get home and we don't have an internet. A fourth 30 minute phone call to spectrum later and we finally do have buffering and laggy pants internet. We are constantly getting messages from all streaming providers saying that the internet is not connecting consistently and we are getting intermittent internet. I do not believe the spectrum robot that tells me that it is not intermittent. After four phone calls I go to call a fifth time when they guaranteed that the internet speed and connection could not possibly be having any issues. They actually have a message that says that they do not have enough people to answer the phone right now probably because everyone is getting this absolutely unethical pack of lies regarding the problems that are happening with the internet speed and connectivity. Case in point a friend of ours had to call spectrum and have them come out three times before they actually found the problem. They kept insisting that there was no problem and yet there was a problem. They just wanted to charge him $50 three times and waste his money. My in-laws also are having the issue of Internet constantly dropping in the middle of the day three times a day. If you have the human right of freedom of Internet choice, please never choose spectrum they are unethical liars who speak as politely and compassionately as possible in order to lie to you and trick you into thinking that everything is okay while being lazy and doing nothing to actually provide the service that you are paying for.. After five phone calls I want my internet price cut in half without any raises for the duration of my time with spectrum as a customer - whether it's one more year or 10 more years I never want the price of my internet to be raised. I have been lied to plenty of times and had to endure through crappy internet speed when my husband and I both work from home! This is absolutely unacceptable and we will not be satisfied unless we have a significant financial guarantee in writing of a reduction of our rate as well as a complete and utter correction of the problem with our internet connectivity and speed. Thank you for reading this review I hope you truly have a marvelous day.

I was looking for a T-Mobile to get my new phone set up. I'm also a new customer to T-Mobile as…read morewell. There is a young man there, his name is Mack. I would strongly suggest you make sure he's working when you visit. He is very knowledgeable and efficient at transferring services, as well as transferring my old phone's data to my new one. The store is clean and well organized. He gave educational advice in reference to the t-mobile app and all the perks I get with my monthly charge. He assisted me in accomplishing why I was there and I left a newly satisfied T-Mobile customer! Thanks Mack!

This T Mobile Store on the 2nd Floor in Colonie Center has always, every time I go there, gotten me…read moreout of phone problems and fixed my phone. Their two employees , namely Gazelle & Ian work through all my phone troubles. Explain every question I ask in detail. They are determined to fix my phone. When I go to other T Mobile locations, they don't give any effort in getting me out of my phone troubles. I have been to T Mobile in colonies center, 2nd floor several times and they are always so polite and so helpful. Even when they are swamped with customers they do not rush. I will always go to this location when i have phone issues. I will always hope they are working there, unless they get promotions, which they sure do deserve. Don't want to get too corney, but they really do go above and beyond and make sure you understand the problem in case it should do me up in the future.

I love this store. It's smaller than most of the other stores in the area, so sometimes they might…read morenot have the full range of what Sprint offers, but since you can reserve phones online for pickup and purchase in store, it's not a problem. The staff is knowledgeable and familiar with the products and services, and very pleasant to work with. During slow times, they might only have a single employee working, which can lead to fairly long lines, but even with 4-6 people waiting, the wait is still shorter than at some of the larger stores in the area. They do not have a repair facility on site, so if your phone needs repair rather than a complete replacement, you'll be sent somewhere else unless it's something particularly simple. That said, they can determine when a phone should simply be replaced, so if you're pretty sure it's not repairable, they'll be happy to help out. They have a limited number of accessories, but they stock for the most popular and newest phones. What I like best about t his Sprint store is that everyone tends to be really friendly. The staff, certainly, and I expect that, but also the customers. I think that the efficiency of the store lends itself to a more positive experience, even for people who might have to wait for a little while. Shared conversations and jokes help to make the time pass quickly.

This is a great place they really nice and they repair go to them I will recommend them they are…read morethe best

Got my Samsung galaxy 8 unblocked and unlocked in 4 days.. Had to download lots of things and he…read moredid it via TeamViewer, I needed a lot of 1 on 1 assistance, and I am on another continent.. Concept Williams was impatient and busy but he knew his stuff and he Flashed the phone and did get the job done.. Unblocked and Unlocked.. Great I'm happy.