Very happy with the services Alex provided. Just moved into a new home which came with a 75'' TV…read more TV was fine until about 3 weeks after we moved in. Hence why they most likely left it LOL but given it was free and only a 2021 model, we figured it would be worth a shot to try to get it repaired. After spending some time trying to troubleshoot on our own we decided to look for TV repair companies. We were hesitant and were pretty close to trashing it because it is a huge TV and weren't aware at the time if someone would come to the home for diagnosis and repair. We searched on Yelp and chose this company based on their reviews. We were not let down and our TV is working now. My experience with Alex was excellent. He was responsive throughout. Before he even scheduled to come through he asked me to do a hard reset to hopefully resolve the issue and save us having to pay him to come diagnose it in person. Unfortunately, our TV does not have a hard reset button (some Android TVs don't have this button). He was flexible with our scheduling for both diagnosis and repair. Once it was diagnosed he ordered the parts. He just received the parts and repaired the TV today! Highly recommend Alex and his company, and hope others will consider his services in the future. Not sure why there are 2 bad reviews for this company BUT one thing I noticed for both of those reviews is that both of them come from people that are located in San Francisco and both only have one review (this company). Not saying they are fake but it is kinda sus that the only 2 bad reviews he has on here are from out of state, literally across the country, and same city locations. I also noticed that there are 8 reviews for this company (ALL of them raving reviews recommending this company) that are not included or taken into account for use to see. So make of that what you will but I HIGHLY recommend this company. They are my go to for electronics repair needs!!! Thank you Alex!!

Alex runs a small shop but runs it well. He was able to diagnose and fix our entertainment unit and…read moregot it up and running, saving us the hassle of finding a replacement and rewiring. You won't find anyone better than Alex!

Tony was great to work with and was very responsive in his communication with me. I had a broken…read moreapple watch screen and it's Ridiculous the price apple charges you without apple pay. I mean, you might as well buy a new watch..junk. They were able to fix the watch screen for less and even sending it to them via mail was easy. Highly recommend them!

Had an external hard drive that the USB connector had come loose on so could not access the data…read more Had data I needed same day. Tony was able to retrieve all the data and have it back to me the same day to complete the necessary projects. Repairing the hard drive would have taken longer so transferred data to another SSD drive. Kept me informed of everything. Excellent service. Great value!!!

Honest and doesn't mess around. Provides up front advice without running up service chargesread more

Paul was great! He came to the house at our agreed upon day and time, replaced the main board on…read moreour Sony Bravia 55" 4K tv, and installed the firmware in less than a hour. So far, it's working well. Thanks Paul!

His prices are very high. He works out of the lower level of his townhouse. I drove a Bose over…read morethere because the CD player wasn't working. He wanted $140 (from what I remember) to look at it which I paid; you have to leave it. He then called and wanted $395 to repair it taking off the $140. I then called Bose and they paid shipping and repaired it for $150.

Extremely rude and unprofessional. Tried to figure out if he would be able to repair my NAD…read moreintegrated stereo amplifier. While I was telling him what was wrong with the amp, he interrupted me after every single sentence. Then he went on a diatribe, telling me his "diagnostics" charge was so high in order to weed out idiots like myself. That my amp was crap because it was "too old" (10 years). That I was an idiot for buying it second hand and that he hates people like that. That he's too busy, doesn't need any new business and should've not even picked up the phone. Well, I sure hope he doesn't and I'll take mine somewhere else.

Needed help with a quick screen repair for my iPhone because I had to fix a separate internal issue…read moreand the screen got damaged. Panicking, I came across this place that I never really gave much though to and booked a reservation. I was pretty surprised how available they were and the price estimate (lower than I expected) which worried me but I wanted help asap. Came in the next day and the guy was really nice and explained everything quickly but made things clear. I opted for the LED screen replacement and it only cost me $175 parts/labor (it would be more in most other cases aside from doing I myself). He said it would take two hours but it only took him 30 minutes total. I really appreciated their quick, friendly service and would absolutely come to them with any electronics repair issues

I paid $500 to get my laptop fixed and it still doesn't work. Fully charged same problem as before.read more

Terry drove 30 miles to come up and fix my TV, he had the same TV so he knew exactly what he was…read moredoing, even called me when he was on the way to let me know he was enroute. He fixed my TV in 20 minutes, and it was back to the day I bought it, ($2000 TV) Very Polite and Professional, I'll have him come back if something else happens to it!

After having had a visit today from this company to perform service on my 60" Panasonic plasma TV,…read moreI am more than surprised by the negative comments and reviews here. My experience with Terry, the owner and technician, couldn't be more the opposite of what others have described. While it's too soon to say whether or not the issue with my TV is completely gone, I have no concerns about Terry's ability to address them if any were to arise. He was not only prompt, professional and courteous, it was a pleasure chatting with him! Thank you, Terry. It's nice to see hardworking business owners doing good work and valuing their customers!

I made an appointment via Samsung Care + to have the back glass on my S24Ultra replaced. I came in…read morefor the appointment and the employee working to open the store (appt was for 10AM, right when they opened) was friendly and helpful. But he advised he had to take the phone and couldn't work on it for at least another hour when the next employee showed up for work. I came back the next day and it was ready to be picked up. The repair was perfect, couldn't tell the back glass was new, not the one that came on it. Would highly recommend them, but they need to do a better job keeping appointments and doing the work when the appointment is made, I can drop off a phone anytime, don't need an appointment for that.

Great customer service here from the whole team. They made a complicated process easy-peasy.read more

I was so frustrated when I cracked my mac screen and was quoted a price by Apple that was the cost…read moreof a new laptop. I reached out to Valentin on yelp and he responded to my inquiry right away. He was able to come fix my laptop screen on the same day for significantly less and gave me so tips on avoiding cracks in the future. He was mobile, so he came to me and was super efficient. I am so glad I have a working laptop and recommend his services

From the owner: Techload is a service-disabled veteran family-owned business that provides cutting-edge electronic…read moredevices to individuals and organizations. Infused with the values of discipline and dedication, our curated selection of smartphones, smartboards, tablets, laptops, and accessories reflects a commitment to technological excellence. More than a mere transaction, we offer personalized service and a sense of community, treating every customer like family.

This business has relocated for unknown and unexpected reasons …read more I called in June to see if they were able to repair my Electro voice powered speaker. They said yes - Speaker brought in and 69.00 Diagnostic Fee paid - the were very efficient in determining My amplifier component was Blown -- They said I would need to pay for the replacement component up front and I authorized payment for "new amp " via credit card via textual and phone communication . I specifically told the Manager that I wanted Electrovoice OEM replacement components- They said no problem and speaker would be ready in approx 2 weeks . Segway -- 3 months later - they said delay was that they Did not have a Technician on Staff and job was on hold till they could find a replacement technician. I became somewhat suspicious when the manager kept trying to sell me on idea of getting a custom replacement speaker -- Told him , No Thank you sir-- Then he tells me That the future for investing was Cryptocurrency and they had a on site Bitcoin Vending Machine - that worked by digital payment . I told him I was Not interested and we needed to focus on the task of repairing my speaker. I had made multiple calls over the summer to check on the status . The Manager would not return my calls by text nor cellphone conversation. However, when I utilized someone else's phone with a different # , he would pick up the phone and answer promptly . I went there to see WTF was going on . He assured me that it was a labor issue . He needed more time. Long story short - he has some ? " Technician" "complete the repair" . I go to pick it up and notice that there is an aftermarket Brand Amp ... I said this was not what we agreed on . He stated when the initial tech ordered replacement OEM amp - it did not fit I said to him- that he did not order the correct Mfg OEM Why ? Because I personally called Electro voice in Greer SC and gave them the serial number and part numbers on back of matching speaker. They verified they had exact replacement and also offer a factory revamp and repair of my unit . I thought one stop connect would be a faster and effective solution I was totally Fooled by this Con artist -- I now have a speaker with incorrect bootleg part that still doesn't function properly -- I called to ask for refund and I would return the Bootleg amp . The manager has now moved the business ( He said that something unforeseen had occurred and they were in the process of relocating to Herndon). He has stood me up with more excuses beyond reasonable and professional consideration I have been more than patient - trying to give the guy a break ( that was my Mistake ) He refuses to answer my call . I would like notify the Police but this is a Civil Matter -- I would not let these people change a light bulb in my flashlight -- This Business is unethical , unprofessional and totally inept . Guess I will resume our discussions in small Claims Court -- Bottom Line : Stay Away And I do not believe Yelp and its reviews as well .

Great price and service! Fixed my cracked iPhone screen in just 20 minutes. Highly recommend.read more

First time visiting this AT&T or any AT&T here in the NCR but, the experience was undoubtedly the…read morebest I've had when dealing with customer service/retail at any store/business, any state, EVER (I've only been to CA and VA but still, everyone else in the hospitality/people business needs to be put in jail or stoned to death compared to the help & knowledge given at this store). Ryan B. was the representative working with me. He displayed composure, tact and discipline while dealing with other unsufferable (I wanted to yell at these bozos for him) clients prior to assisting me. When my time came, he made sure to explain EVERY option I had when it came to upgrading my phone. Additionally, he even assisted with comparing the Samsung Galaxy Watch 5 Pro with other competing models, for both the ones AT&T is authorized to carry and 3rd party devices available online. In summary, GIVE THIS MAN A RAISE. Also, your point of sale system is buggy AT&T and y'all NEED to find a new contract for it cuz whoever has your money now, ain't worth SQUAT.

This is the AT&T store to go to if you need anything and want to work with people who are…read moreknowledgeable, helpful, and want to do their job well. Ryan and Jason are truly professional and earned my business as I was looking into switching from another cell provider. Not all AT&T stores are alike and my experience with one other was awful. If I had not already dealt with Ryan at the Stafford Marketplace location, I may not have even switched to AT&T. They did not receive the S20 Ultra on the day of release which is why I went to the other store which did have it in stock. In the end, I would rather wait a week or even a year if I had to in order to work with friendly, competent and professional people like Ryan and Jason. They handled everything and I got the phone a few days later so it all worked out. Corporate needs to praise this store and make it the model for other regional stores. The next step for corporate would be to go ten miles south and clean house in that location.