I met with Anwar yesterday. Was having difficulty with my phone spontaneously restarting and had convinced myself through online research that it had to be a battery. It was also overheating - another sign of a bad battery. I was all set to go to a location in Bowie that actually had my battery on site and have them install it when I got another response on my phone that concerned me. I decided to stop at this location before heading to Bowie to end up buying a battery I may not have needed.
Glad I did.
He was able to open/examine my phone and reassured me that the battery was good, but that it was another issue - somehow my motherboard had become partially disconnected. He reconnected it and reassembled my phone all within 20 minutes or so.
He didn't even charge me, but I gave him a $40 tip.
I was walking on air leaving the store feeling like I saved myself the $90 charge to have the battery purchased and installed.
No sooner I got home started getting the same problems with the restarting . Went back to Anwar and he reassured me that there was nothing much that could be done at this point. We both thought it was the motherboard, and turns out it wasn't... At least not exclusively..
Look at it as a net gain because I didn't have to spend $80 on the battery and I met this gentleman who is super well skilled with cell phones and gave me good guidance. Met his coworker and mentor (Rahna) a couple of days later. That guy said he taught Anwar everything he knew and has been in the business for 10 years versus 3 for Anwar. Luckily, I was able to get a warranty replacement from Asurion and transfer my data so I'm good to go for now but I'm glad I met these guys.
I'll be coming back as needed. read more