Excellent customer service still exists, and you'll find it at the Verizon store on E. Little Creek…read moreRoad in Norfolk! We came in close to closing time expecting to replace one phone and ended up leaving with four upgraded phones and two Apple Watches. Ms. Kendall N. was knowledgeable, friendly, and incredibly patient throughout the entire process. She explained every option clearly, helped transfer our data, and made sure everyone in our family was comfortable using their new devices before we walked out. The biggest surprise was when Jonny came back after leaving for the evening just to help make everything run smoothly. That kind of dedication says a lot about the team at this store. We're not even local, but if we ever need Verizon service again, we'll make the trip back because of Kendall and Jonny. Five stars all the way!

My phone was stuck in TalkBack and Willie at the Verizon store fixed it while helping another…read morecustomer great multitasking

Fantastic work and great customer service! Will be bringing more gear back here!…read more Conveniently located too.

Update to the update. I explained my previous concern and the staff were awesome and fixed the…read moreissue. I believe the true mark of quality customer service lies in trouble shooting unanticipated issues and the quality of service provided when things don't go to plan. The staff were very communicative and happy to help. This will definitely be my go to shop for any future services needed pertaining to repairs.

I recently upgraded my phone to a Motorola which doesn't cause a fortune and works even better than…read moremy previous phone. Much thanks to Jay for being so helpful and patient with me in helping me choose the best phone for me. I highly recommend shopping here, not only are the workers friendly and knowledgeable of their products, but the prices are unbeatable as well.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Norfolk store today.

I came to STM to have the battery removed in my IPhone 12 Pro Max. The service I received the first…read moretime I came here a few months ago was top notch. So, I decided that I'd drive 25 minutes out of my way, past all of the other cell phone repair shops, and bring my business here again. Fortunately, it proved to be another good decision because just like the first time, the service again was top notch! The gentleman who assisted me, Ronnie (I believe was his name), was extremely polite and superbly professional. He was able to access and remove the battery, test the phone in front of me to ensure it was working, and put it back together. This was all within less than a half an hour and for a VERY reasonable price. So, I felt obliged to write a review and give a 5 star rating due to the fact that the assistance I received from Ronnie at STM conforms to the highest standards of service that a customer can receive. Excellent job and I will be back!

Took my phone in for a repair and they fixed in 30 minutes for a affordable price and good…read morecustomer service, definitely coming back here if I ever need another fix.

Bad workmanship, poor customer service! Replaced my screen a few days later it was defective and…read morethey did not care when I told them about it.

DO NOT USE! Would give zero stars if I could!!! They replaced the screen on my husbands Galaxy and…read morea few days later green lines appeared. We Googled it and it said faulty connection between screen and motherboard. Went back 3 times and they were closed every time. Took it to another repair shop and they said same thing about the connection and suggested to take it back for warranty repair bc it means the new screen wasnt installed properly. Finally got to talk to the guy and he just kept saying the phone HAD been dropped "it's the ONLY way that happens" and refused to acknowledge it was installed wrong. The phone was never dropped, they just did bad work and totally refused to honor their warranty. PHONE REPAIR GUY (outside of walmart) IS WAYYY BETTER!

went there yesterday to get my phone fixed expecting to be broke after but got reasonable pricing…read moreand dude had it done by the time my lecture ended great!

From the owner: Wisephone ER is your premier destination for top-tier electronic device repair services…read more Specializing in phone repair, tablet repair, MacBook repair, laptop repair, and an array of other devices, we are your trusted experts in restoring functionality to your valuable electronics. Our highly skilled technicians boast extensive experience in diagnosing and resolving a wide spectrum of issues across various electronic devices. Whether you're grappling with a cracked screen, malfunctioning hardware, or software glitches, our team has the expertise and precision to deliver swift and effective solutions. At Wisephone ER, we understand the critical role your devices play in your daily life. That's why we prioritize efficiency and reliability in our repair processes. With streamlined procedures and rapid turnaround times, we aim to minimize downtime and ensure that you're swiftly reunited with your fully functioning device. In addition to our repair services, we also offer trade-in options for those seeking to upgrade their devices. Whether you're looking to part ways with an older model or trade it in for credit toward a newer device, we provide hassle-free solutions tailored to your needs. At the heart of Wisephone ER is a steadfast commitment to customer satisfaction. We prioritize open communication, transparent pricing, and personalized service to ensure that your experience with us is nothing short of exceptional.

Screen replaced on my iPhone 7 in 30 minutes for $95 with one year warranty. Everything working…read moregreat! Definitely recommend if you have a shattered screen

Recently had my phone fixed here. My phone was in terrible TERRIBLE shape. Excessive cracks and…read moremissing glass... SMH. They took my phone and it was repaired in 20 mins!!! I'm so happy with the results. I have a IPhone6 plus so I was charged $95 bucks with an additional $10 for the protective screen. I feel it was reasonably price and the service was awesome. After 20mins I feel like I have a new phone.

Replaced bad battery, $100.00, left store, screen went black as soon as I got home, two hours…read morelater. I went back to store immediately. I was told the screen wasn't their fault....$175.00 more dollars for new screen. Will NEVER use this company for anything ever again. I will not recommend them to anyone I know. I vote with my money. Total SCAM.

I should have known to stay away from a business that when I walked in, the manager and his…read moregirlfriend were having a screaming match with one another at the point of sale. Very unprofessional. It's not often that I come across a business that is run so poorly. They use very cheap after market products and up charge them higher than what Apple would charge. The screen was lifting off the bottom because of incorrect instillation a few weeks after it was installed. The calibration was off from the second it was installed and I ended up having to take it to a different establishment 4 weeks later...DO NOT RECOMMEND THIS JOKE OF A STORE. Do yourself a favor and stay away. If it's not already clear above, they conduct business very unprofessionally. I called to see how they would make it right and they basically told me "have a nice day"....

Rude staff Way too expensive and they are not willing to…read morehelp you with what you need, they will overprice everything

Oh yeah man I got excellent service from Jay today. He looked at my phone on which the screen was…read moredead and in a few minutes he took care of it. I truly appreciate the timeliness with which he took care of the problem. Highly recommend this store!

This was the quickest most painless T mobile experience of my life…read more First time at this location and our sales rep was Brad.. I was having difficulty transferring my mother contacts from her old phone to her new phone. Brad kindly escorted us to a open back office and within minutes fixed the problem that had us stumped for I almost and hour at home . Great speedy service. Thank you once again

Tmobile representative (Pedro), was very attentive & knowledgeable. His patience in assisting me…read morewas commendable. Not only was he very customer friendly but made me feel very @ ease & not feeling rushed. Great job, Pedro. I will definitely be back with any purchases. Thank you for making me feel i was part of the Tmobile family.