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    Verizon Authorized Retailer - Wireless Zone

    3.0 (2 reviews)
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    AT&T Store

    AT&T Store

    4.8(4 reviews)
    19.0 mi
    $$

    If you have a problem with your service take it from me the place to go is this AT&T store . The…read morepeople there are great the young lady that helped me ( her name is Rosemarie) took her time and answered all my dumb questions and showed us how to save money on my bill . I'm old and she didn't seem to mind that I had to ask her some things twice just to understand. She made me feel like she had all the time in the world . Thanks again for the great service .

    Okay let's start with if I could give them a negative score I would ! Secondly they are an…read moreauthorized retailer and not an actual AT&T ! I went in to purchase a phone that I had already looked everything up online and double checked with an customer service rep over the phone so I knew cost plan and everything . But I decided I wanted to be impatient and pick the phone up in person . So I go to this location and begin processing everything . Add the line , the store personnel unpacks the phone and begins updating the phone not even importing the information yet . When the rep was unable to properly set up my plan she called into AT&T and proceeded to impersonate me ! Instead of advising the customer service rep that she was store personnel ! Like this is insane! Then my original rep from AT&T customer service calls me back as her and I previously discussed Incase the store had an issues or the phone wasn't available.I guess I had an intuition that it would be nonsense ! So I asked the store rep to cancel everything , this woman tells me oh there will be a $55 restocking fee !!! Like I haven't even touched that phone ! They are so unprofessional! When I requested a manager I get told only this lady was available and she was the manager . The lady helping me had slippers on and was in a sweat outfit ! The other in store rep who said she was the manager was in a stained shirt and leggings . Since when does a big company like that not manage personnel and allow the "manager" to be so Sunday clean around the house casually dressed for work ! Ugh I would not go to this location . Update ; spoke with the district manager and he has rectified the situation . Very professional and a pleasure to deal with . Good luck training those employees .

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    Verizon Authorized Retailer - Wireless Zone - mobilephones - Updated September 2026

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