Among the worst customer service I've experienced. "Greg" was insufferable, and from the start had…read moreno desire to actually listen and try to help. Wouldn't even make eye contact, and then flips out when I have to bend down to see if he's even listening to me. The other guy was no better. Had one request, and I asked that if he couldn't help, he would call a store manager to see if they might have the answer. He just refused outright. #verizon #verizonsucks

Worse service I have ever had. Been waiting forever but there is no sense of urgency with the…read moreemployees.

Shout out to Blewey! Hopefully I spelled his name correctly but his customer service was TOP tier…read more He helped me with additional deals after purchasing my new iPhone 17 pro max. I told him I didn't have the best experience from another location in town and he stepped right in and assisted me. I also purchased a watch and iPad. Thank you for support, humor, energy, and care. It meant more to me than you know! Thank you! - Leah

I would highly recommend this location. My husband and I stopped in to investigate new updated…read morephones. Jon Hernandez spent 3 hours with us setting up our new purchases. He did not try to upsell us, and we very much appreciated his honesty. He fully explained all charges and was very patient with us "old folks". His customer service was exceptional!

Was expertly helped by Esau in getting a new E SIM card for my iPhone. He was efficient and…read moreeffective and overall pleasant to deal with and assured by Chris. Thanks guys!

My experience with Aleem, Business Account Coordinator and Courtney Groves, District Manager has…read morebeen a 10/10. I appreciate these individuals and Verizon's customer service- post incident. They've been hands on, helpful, and attentive. It says a lot about their company and business ethics.

My phone completely crashed and neither I nor any other Verizon store was able to help me. It was…read morerecommended that I go to the Verizon Company Store in Hamilton Town Center. The first person that offered to try to help me was Maurice Monroe. He patiently worked for quite some time, telling me he was going to have to "think outside the box". And he did exactly that. By the time he had gotten my phone "back", he was using 3 separate phone, and an IPad to talk to each other as well as talking to my phone! He was wonderful in is greeting to me as well as his approach to solve my phone's problem. I would highly recommend Kudos be extended to him by his supervisor/manager/boss. He is an excellent representation of your Store and Verizon in general! Thank you. Marilyn Sherwood 0

Cody at Tcc was awesome! He was a TREMENDOUS help with getting us set up on new IPhones. We live in…read moreColorado and just happened to go in to have tcc look at my husbands phone that was experiencing trouble. We were both due for phones. He applied no pressure whatsoever! Such a first class place! Awesome service! So glad we purchased there!!! Highly recommend!!!

I've dealt with this Verizon location three times in the past month related to issues around the…read moredeath of my father. My father was a longtime Verizon customer, though he was very old school and would often pay his bill monthly in-person by check. It has been fun trying to track all of these payments down. Oy. A couple things to note - first of all, this is an actual Verizon shop. It's company owned. This makes things easier if you're doing actual major account work (like the death of a loved one). I'd originally gone to the location on Lake Plaza (71st & Binford), however, it's a licensed location and can't do a lot of major account stuff. So, they sent me here. Visit 1: Nice fellow who took me through the closing of my father's account. As should be the case, this requires producing the death certificate unless you're already on the account. I wasn't. However, it's a pretty easy process if you're organized. I was able to resolve it in one visit with the awareness there would still be a final bill. The wait was a bit long and the employee in question had to ask a coworker a couple questions, however, everyone was courteous and helpful. Visit 2: A question about my own bill - I'm also a Verizon customer. I'd recently changed my plan and my bill was more than expected. This was a relatively quick visit. I got the answer I needed. That bill just got paid, so hopefully the answer given is correct. Visit 3: I came in just after the work day. It was definitely busier and wait was definitely longer. It seemed like only one of the three working had experience as she kept answering questions for the others. I wanted to pay my father's final bill to make sure his debts were resolved. She looked things up - thrown off a bit since the account was closed. Once I got service, I'd have preferred a focus on me rather than repeatedly multi-tasking with the others. However, this is a minor quibble. The issue got resolved. In terms of accessibility, this location is in a strip center with curb cuts at both ends. I actually tend to park at the opposite end as it's a better situation and easier for a wheelchair. I think all three times I came in, an employee saw me before I hit the door and opened the door for me. That was nice. Overall, this was a solid and I would even say supportive experience at a hard time for me. This last time, a fellow customer was there who'd also recently lost her mother. So, there was almost a spirit of camaraderie here. It was pretty cool. I do wish the wait time was a bit less. It's hard to focus on one customer (as evidenced by the reviews, wireless customers can be a moody lot). However, I'm very comfortable saying this has consistently been a good, not quite great,experience three times in a row. I'd definitely return and because this is a Verizon-owned location I can resolve a lot more here than I can in some locations.

I went into the store because I needed to upgrade my phone. I had been contacting Verizon multiple…read moretimes and they said to go into the store so that I can upgrade my phone. I can't tell you how how rude and disrespectful their staff is the person I spoke to did not have a name tag on refused to give his name. He said that there were no notes in my file regarding changing phones only notes that he said he thought were about using the protection plan. He said that I was lying about what Verizon had told me over the phone so I called Verizon while in the store they confirmed the offer and the upgrade. The person on the phone even stated that they get complaints about that specific store so obviously Verizon corporate is aware yet has failed to take care of the situation and to ensure that their staff treat everyone with respect and dignity one thing I want to reiterate is how Verizon said you are a loyal and valued customer with 14 years and eight months subscriber but after the way, I have been treated I took my 14 years and eight months and changed my plan to another cellular service. I also noticed that there are multiple reviews at state how terrible this particular location is. I wonder how many people have actually gone and switched carriers because of how this particular store treats their customers.

I went to this store because I needed a sim card on a prepaid phone I bought until apple gets in my…read morereplacement phone. They tried to scam me out of 20 dollars for a sim card. I called another Verizon store and they said it was up to the discretion of the store to charge for sim cards but the store I called only charged 5-10 dollars and that the prepaid phone I bought would not have worked with a sim card at all because it was total by Verizon. So, they were going to let me buy a sim card for a phone that they physically saw the box for because I brought it with me into the store and another store that literally just talked to me over the phone let me know that I was almost scammed. The customer service was abhorrent.

Caitlyn was fabulous! She upgraded both my wife and my phones and switched my wife to my Verizon…read moreplan. She was very patient and explained the many options and allowed me to select those things that we needed. Excellent customer service! Thank you!

Kevin hooked us up today. We had a very pleasant experience, and would certainly recommend this…read morelocation if customer service is important to you. I'm used to dealing with other locations that do not take the time to explain the process, so this location was definitely a breath of fresh air. 10/10 would recommend this location whenever you're in need of a new phone or accessory.

This was honestly a great experience for myself and my mom. We went in looking for a new phone and…read morethey were out of stock. Logan (whom I believe is the manager) was SUPER helpful! THey, unfortunately, did not have the phone we wanted in stock, so he called about 5 or 6 other stores in the area to ensure that the one we were going to have was in stock. I would highly recommend going here and requesting Logan. Thank you so much, Logan!

Beware of the Sales Rep Chase from this location. He is deceitful and does what he has to do to get…read morethe sale.

We were sent to this store from another due to the phone we wanted not being in stock. Collin was…read morethe man who helped me and my mom and he was great! He was very knowledgeable about the products and plans. When we asked about small differences he was able to answer in detail and gave us recommendations that would help us save money. He was the only one working yesterday when we went and was able to provide great customer service to each person who walked in. Thank you so much, Collin!