Went to this store after being driven away from the 82nd and Allisonville location. Huuuuuuge…read moredifference in service!! At this location, 1 employee (Ryan) was capably and cheerfully managing 2 customers at once when I came in. He managed to make all 3 of us feel welcome and well-served. At 82nd and Allisonville, I saw 4 employees and only 1 other customer. Despite the favorable employee/customer ratio and the wad of cash I had in my purse, this location just couldn't manage to take my payment without being snotty af and so ineffectual that I left in frustration. Hint to Verizon: if anyone comes in and wants to pay the bill associated with my phone number ALLOW IT without further ado. I hereby authorize anyone in the world to pay my bill without having my phone with them and without knowing any super secret spy code numbers.

It was pretty sketchy. Didn't realize until after I bought my phone that they were just a third…read moreparty company for Verizon. They are not Verizon employees. One lady came in after me asking about how to get somewhere on their website. Apparently, she had come in before asking the same question, the employee supposedly wrote down step by step what to do on the website to resolve the issue she had. Well...because the customer came back in with the same question the employee was VERY rude to her and tell the customer about how she wrote down everything the last time she had this same question. I'm not comfortable going back

I was referred to Indy Cellular 4 Less by a recommendation, and brought in my wife's Nintendo…read moreSwitch for a water damage repair. I paid $50 for diagnostics, which took a few days. They called and left a voicemail letting me know that was not repairable. While being told that news was frustrating, the main issue is what happened next. After returning from a vacation, I went to pick up the device, I was told they had already gotten rid of it - without ever asking for my permission. This was only a couple of weeks after drop-off. The Joy-Cons were still fully functional, and many other components of the device were intact, that could have been salvaged. Regardless of how a repair turns out, this shop has no right to get rid of a customer's belongings without clear consent. I was never asked, never notified, and given no opportunity to retrieve what was still valuable to my wife. I paid for a diagnostic, not for my belongings to be taken and sold for their recycling parts, for the shop's benefit. I would not recommend this shop to anyone who values their electronics being treated with basic respect.

Quoted an iPhone 14 Pro in great condition at $160.00 to buy from me because they said it had a bad…read morebattery because the battery health was 80%. 80% is the gold standard for battery health for excellent condition used phones . They quoted the phone had scratches and that further diminished the values. There was no scratches that you could see from holding the phone in all directions from 8 inches away from your face. I then took it to Indy phone doctor and when I told them that they told me that my phone had a bad battery because it was at 80% battery health he actually started laughing out loud for several minutes.... I'll let this review speak for itself. He bought the phone from me for $350.00 cash after he was done laughing. Also before I sold the phone for $350.00 to the fully humored and kind and HONEST person, I called 2 other places that quoted me $300.00 and $330.00 for the same phone...

All the staff were pleasant and polite, best customer service I've ever received! Jordan, Dalton,…read moreand Brandon were very knowledgeable and definitely cared about social safety. They were wearing their masks and practice good social distancing.

From the owner: AT&T, serving over 81 million wireless customersread more

I had came here to buy me a new Apple Watch since my other is dying quickly. I had did my research…read moreonline before I went into the store. I knew I wanted a rose gold watch and the series 11. When I walked in the store I was greeted. The employee had explained a couple of questions I had. Her name was Daniya. She went to look to see if they had the color I wanted which they did. She had helped me to set it up. The watch was reasonable especially with me being able to add it on my phone bill. I was happy to make this purchase as an early birthday gift to myself.

This is so tacky how are you running a business like this if you're not going to be open then…read morechange your hours of operation. I've been waiting for over 30 minutes. you definitely do not value your customers.

We would like to thank JC for his assistance during our visit to the store and for after hours.He…read morewas both friendly and helpful. We appreciate his patience with us.

JENNY WAS completely rude and lazy ! She is a bilingual…read morehuman being that can help people with language barriers and instead of being helpful she was dismissive and not helpful would rather go to a different location with others who appreciate their Customer service roles and are helpful

Great customer service and great deals. I always am satisfied when I leave here. It's a great phone…read morestore but you can also buy tablets and tv services.

I love these guys they are very helpful & will stand on there word when it comes to the phones I…read morenever had a problem been with them so long they are like family

I went to this store because I needed a sim card on a prepaid phone I bought until apple gets in my…read morereplacement phone. They tried to scam me out of 20 dollars for a sim card. I called another Verizon store and they said it was up to the discretion of the store to charge for sim cards but the store I called only charged 5-10 dollars and that the prepaid phone I bought would not have worked with a sim card at all because it was total by Verizon. So, they were going to let me buy a sim card for a phone that they physically saw the box for because I brought it with me into the store and another store that literally just talked to me over the phone let me know that I was almost scammed. The customer service was abhorrent.

Caitlyn was fabulous! She upgraded both my wife and my phones and switched my wife to my Verizon…read moreplan. She was very patient and explained the many options and allowed me to select those things that we needed. Excellent customer service! Thank you!