I just went in today and Maurice helped me there! He is very knowledgeable and very easy going…read moreperson to talk to. As a person who works as a sales person as well, same line of work never felt transactional and i was already interested in their add ons not just a basic phone plan. Decided to go big for one line for myself! I recommend anyone to go to Maurice for someone who's knowledgeable, great customer service above and beyond and communication was great. If you are looking more into a specific plan he will fit you with the best line possible for your needs!

I do not recommend this store. We had 2 lines. In Feb we got a new phone, the person helping us…read moreupgraded the wrong phone, so when we returned the phone, we said we were upgrading. It gave us the wrong credits. It said we returned the wrong phone, etc. It created a complete disaster that we are still working on getting it figured out. The billing was completely screwed up because of this. We also took the insurance off both of the phones, that never happened. The person helping us in February would disappear to the back for 10 or 20 minutes. Fast forward to, today, we walked in and spoke with another rep. When we discovered exactly what was wrong and it was due to the first person, Adam in February, helping us we were beyond frustrated. We were told we would have to call the loyalty customer line to get refunded for the insurance for the last few months. When I asked for the person who helped us in February's name, and I was able to point him out in the store, she said no. She said it won't help you when you call customer loyalty because they can pull up what was done and that's all that matters. It won't matter to give them some random person's name from the local store. First, this kid, Adam, screwed up everything except for disconnecting our phones thank God at least he did not disconnect the phones! However, he did not get things correct! It has created a significant amount of work on our end, follow up, things that should have just been done. RIGHT. The only reason we know his name is another customer came in and referred to him by his name! Additionally, the other kid that was walking around the store and appeared to be hovering around the two of us seem to be trying to eavesdrop on our conversation! Because when who we now know, was Adam returned from their back office area he said hi to us very sheepishly. We were even given the business card for the manager of the store who is in San Francisco. When I asked who the other lady was, that was referred to as the manager during our visit I was told oh she's the assistant manager she can't do anything for you. Well, apparently she can because when the police officer came in investigating something, the assistant manager is the one who spent time with this police office or answering her questions. It seems this store is full of mistakes!! It felt very gamey. Not funny at all. I think it's actually quite rude when you ask for the name of the person who originally helped you and you were told NO. Especially when we could ID the person who helped us and screwed everything up. If they want to have adult jobs, they should act like adults and the rep helping us today should've pulled Adam in and said why don't you straighten out everything you screwed up two or three months ago.

I've been a LifeGrid customer for several years with absolutely no issues with their service . . …read more good internet connection at a stable and fair price. But these guys went above and beyond last week to help me! I large tree limb came down on an ATT line in my yard. After spending most of one day trying to find a local ATT office that could get this limb off the sagging phone line in my driveway, I called LifeGrid to see if they run on ATT lines and maybe had a local number. Not only did they have contact with a local office, they set up the removal of the limb! It's not often a company goes out of their way to help a customer . . . this little company is amazing.

The "manager" at the store was rude as hell. Totally unprofessional. Dismissive. Abrupt. Not…read morefocused on customer service at all. Not what I expect as a three-phone-line customer of many years.

Pretty unhelpful. I went into the store to transfer my number and get a new phone. They made me pay…read morethe balance on my father's account first, then told me afterward that I still couldn't do the transfer or transfer my number after the fact. Total waste of time.

I've dealt with this Verizon location three times in the past month related to issues around the…read moredeath of my father. My father was a longtime Verizon customer, though he was very old school and would often pay his bill monthly in-person by check. It has been fun trying to track all of these payments down. Oy. A couple things to note - first of all, this is an actual Verizon shop. It's company owned. This makes things easier if you're doing actual major account work (like the death of a loved one). I'd originally gone to the location on Lake Plaza (71st & Binford), however, it's a licensed location and can't do a lot of major account stuff. So, they sent me here. Visit 1: Nice fellow who took me through the closing of my father's account. As should be the case, this requires producing the death certificate unless you're already on the account. I wasn't. However, it's a pretty easy process if you're organized. I was able to resolve it in one visit with the awareness there would still be a final bill. The wait was a bit long and the employee in question had to ask a coworker a couple questions, however, everyone was courteous and helpful. Visit 2: A question about my own bill - I'm also a Verizon customer. I'd recently changed my plan and my bill was more than expected. This was a relatively quick visit. I got the answer I needed. That bill just got paid, so hopefully the answer given is correct. Visit 3: I came in just after the work day. It was definitely busier and wait was definitely longer. It seemed like only one of the three working had experience as she kept answering questions for the others. I wanted to pay my father's final bill to make sure his debts were resolved. She looked things up - thrown off a bit since the account was closed. Once I got service, I'd have preferred a focus on me rather than repeatedly multi-tasking with the others. However, this is a minor quibble. The issue got resolved. In terms of accessibility, this location is in a strip center with curb cuts at both ends. I actually tend to park at the opposite end as it's a better situation and easier for a wheelchair. I think all three times I came in, an employee saw me before I hit the door and opened the door for me. That was nice. Overall, this was a solid and I would even say supportive experience at a hard time for me. This last time, a fellow customer was there who'd also recently lost her mother. So, there was almost a spirit of camaraderie here. It was pretty cool. I do wish the wait time was a bit less. It's hard to focus on one customer (as evidenced by the reviews, wireless customers can be a moody lot). However, I'm very comfortable saying this has consistently been a good, not quite great,experience three times in a row. I'd definitely return and because this is a Verizon-owned location I can resolve a lot more here than I can in some locations.

I went into the store because I needed to upgrade my phone. I had been contacting Verizon multiple…read moretimes and they said to go into the store so that I can upgrade my phone. I can't tell you how how rude and disrespectful their staff is the person I spoke to did not have a name tag on refused to give his name. He said that there were no notes in my file regarding changing phones only notes that he said he thought were about using the protection plan. He said that I was lying about what Verizon had told me over the phone so I called Verizon while in the store they confirmed the offer and the upgrade. The person on the phone even stated that they get complaints about that specific store so obviously Verizon corporate is aware yet has failed to take care of the situation and to ensure that their staff treat everyone with respect and dignity one thing I want to reiterate is how Verizon said you are a loyal and valued customer with 14 years and eight months subscriber but after the way, I have been treated I took my 14 years and eight months and changed my plan to another cellular service. I also noticed that there are multiple reviews at state how terrible this particular location is. I wonder how many people have actually gone and switched carriers because of how this particular store treats their customers.

Xfinity has the worst customer service I have ever seen. They are programmed for one thing only and…read moreit's not for customer satisfaction. If there is any other TV cable services in your area use it do not use Xfinity.

Customer service ‼ Extremely hard to even get customer service. Then they don't listen. They just…read morewant to sell you something. My service has been out here for days. I feel I should be compensated for it. It involves the work that I do at home. And every day I get a text message saying they're gonna work on it again today. We're getting a new type of Internet service put in here and trust me. I'm going to be changing. Xfinity has such poor customer service.‼

I have used Hoosier security for all of my personal and business security needs and have never been…read moredisappointed. Armando and staff are the best in the industry. Call them today.

From the owner: Hoosier Security specializes in commercial and industrial electronic security solutions, with a…read morefocus on custom systems designed to solve specific operations and security problems. Their security and safety technology works, when you need it. Serving Indianapolis, Detroit, and the entire Midwest.

All the staff were pleasant and polite, best customer service I've ever received! Jordan, Dalton,…read moreand Brandon were very knowledgeable and definitely cared about social safety. They were wearing their masks and practice good social distancing.

From the owner: AT&T, serving over 81 million wireless customersread more

Was expertly helped by Esau in getting a new E SIM card for my iPhone. He was efficient and…read moreeffective and overall pleasant to deal with and assured by Chris. Thanks guys!

My experience with Aleem, Business Account Coordinator and Courtney Groves, District Manager has…read morebeen a 10/10. I appreciate these individuals and Verizon's customer service- post incident. They've been hands on, helpful, and attentive. It says a lot about their company and business ethics.