Awful experience every time. I had to return to the store to finish the set up, i was told by an employee he would check me in in a moment. I wait there and then two new customers come in, and he goes in to check them in and continues to ignore me. I leave the store and i come back, employees just sitting there while i wait for over an hour, continue to get told i will be helped soon, continue to just wait while other customers get helped. They also added accessories I was not aware of until i looked in the bag when i told them multiple times i do not need them. read more

Great service and employees were very helpful and knowledgable. Andrew was amazing, took hours out of his day to help set up my phone perfectly. Put a lot of care and thought into the work he did. Thank you Andrew, you were a massive help. read more

I came in half an hour before store close, and didn't know I was such an inconvenience. The salesman told me the doors are usually locked after 8:30 because they don't do walk-ins and talked in a very rude and disrespectful tone and overall very sassy. He said other locations close earlier, ok but it's not my problem that this location has different hours? Isn't that for the customers' convenience? Work somewhere else? When I first came in, no greeting, just a loud shout "is it a quick question? because I need to leave at 9 on the dot" He gave me a lot of attitude, ignored me multiple times, apologized to another customer for helping me like I was an inconvenience to them, rushed the whole process, carelessly explaining everything to me. He was not helpful, very entitled, and he also said to the other customers in front of me, how people love to come in 10 minutes before the store closes to get help and mocking me. I came in 30 minute before and didn't think I would stay long anyway. The whole process took 10 minutes. I don't understand why all this attitude. It felt very isolated and bullied in that store with no one helping me. I tried to speak up for myself, and said that the hours worked for my schedule and that's why I came at the time I did, but he cut me off mid sentence and started talking to the other customers. How rude. I will NEVER be coming back here. If you are not interested in getting disrespected, please avoid this place. How does someone like that even get hired here? I thought because of the nice neighborhood, that a brand I trusted so much would provide great service, but I was completely proven wrong and disappointed! read more

1 star because they accomplished what I went in for. However had I known I would have to pay $24.99 for adding cellular for a new Apple Watch and then connecting it, I would have done it over the phone! It's right across the street from Apple Store, how convenient, right? Also when I walked in the guy who greeted me asked what I was on for, told me to "sit" and walked away, never to return again. Then I waited 20 minutes. Anyways, before I go on, I'm pissed about paying $25. What kind of scam are they running! Verizon should take their association with them away. read more

First...be aware this is not a Verizon store -- it's a third party as noted by a small sign hanging in the back. That's important because when we upgraded a phone a couple of weeks ago they charged a "set up and go" fee of $29.99. I had assumed this was Verizon's upgrade fee. It is not a Verizon fee, it's a fee this store charges in addition to whatever upgrade fee Verizon will charge. It's in the fine print of the deal, but they did not mention this fee or point it out before signing. Always read what you sign and ask questions! They refused to refund the fee because I had signed the agreement. So beware when shopping there. Go to an actual Verizon store when upgrading and save yourself $30. read more

tremely Disappointing Cell Phone Purchase Experience Our recent attempt to purchase a cell phone was nothing short of a nightmare. We felt disrespected and manipulated throughout the entire process. Here's a breakdown of our disturbing encounter: * Condescending Attitude * Misleading Manager * Opaque Pricing * Price Fluctuations * Bait-and-Switch Tactics Questionable Affiliation: We thought we were dealing with Verizon, but it turns out that the store operates under a different name, Victra Verizon. This deceptive practice is deeply unfair to customers. In light of this disheartening experience, we strongly advise anyone seeking to purchase a cell phone to go directly to a legitimate Verizon store. Our encounter with Victra Verizon was riddled with deception and disrespect, and we believe that genuine Verizon stores are more likely to treat customers with the respect and transparency they deserve. read more

While I don't enjoy Apple's insistence on gouging their customers on exclusively Apple accessories and making the old accessories obsolete every couple of years or so, Raphael & store manager Adam made the experience of buying a new iPhone and all its accessories, painless. What sweet, helpful people! Here's hoping the CEO will give his amazing employees stock in the company before he (almost certainly) goes public! Because without them...nada. read more

I don't even want to give one star , I make a appointment with nothing ! Two employee helping one group of family ! What's service ! So damn slow , I know COVID need social distance but two employee with one group of family more than 2 hours , so what's the point make a appointment for ! And the guy keep show me I know you there but what , I just need to go in buy a phone under this Verizon !this is totally unacceptable service ! read more

Verizon - Two emplyee with 3 lady ( one family) - Mobile Phones Near Me - Burlingame, California

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These guys are amazing! They are friendly, helpful and have your back in a pinch. My husband and I have had Verizon for years and never cared what store we went to but after the above and beyond help they gave us in December (the craziest time) we will never be going to another Verizon location. Burlingame is the best and only one it will be from here on out. These guys better stay here or I don't know what I'd do. read more

The store is busy and not adequately staffed but when you work with Raphael Martinez you get fabulous service. He is knowledgeable, experienced, can solve any problem and he's kind! Make an appointment with Raphael! read more

I feel so cheated and lied to by the Verizon of Burlingame! They seemed so nice at first but now I see they were wolf in sheep skin! Buyer beware! We went in a couple of months ago n they talked us into this great offer they have and how we can get new phones on them. The great deal they talked about was giving $800 towards your new phone when you trade in your phone. They also insisted that we should get these free cellular Apple Watches and offered iPads too that we really didn't need! We fell for the watches but we already had iPads! The first bill was not a regular bill and they told us wouldn't be because we still had to pay the taxes on the full price of the phones, the second wasn't either, I just looked at our 3rd bill and realized they are charging us the full price for the phones n the watches and we don't seem to have gotten any credit for our two phones they took! I still don't know what my bill is or what we are really paying for and where did all those great deals went! I have had 3 payments for three months and each is different! I just checked to see how much I would have had to pay for my exact phone if I bought it from apple directly with my trade in and I would have had to pay ~$950 yet with all the great discount I still owe verizon of Burlingame ~$1020 to pay in the next 33 months for just one of the phones! The watches are also being charged monthly to cover their full price not free!!!(I have not checked these but we seem to owe ~$275 for the next 33 months!) As I am typing this the Verizon ad just announced their great deal to get iPhone 14, Apple Watch and iPad on them!!! There were two employees tag teaming us n tried to sound like they were doing us such favor! Do not go into this store! Pick pockets steal from you once these people get you every month! I had heard so much about Verizon but first hand experience they really suck! I have been with AT&T and T-Mobile, they each have their own issues but neither were dishonest like the people in this store! read more

This could be the worst Verizon store on the peninsula. Every time I have gone in there... And it's three times now... They are unhelpful and dismissive. Case in point... I went in yesterday to switch devices. I am not a licensed Verizon technician, so I took the phones in so they could help me. The Latin gentleman... That I would loosely refer to as a manager... Looked at me and just said just switch the Sim cards. Really? Thank you... I don't know how to do that and that's why I'm here dummy. Luckily, the poor kid in the back (Miles) that doesn't know he's being made fun of (by the jackoff manager) was very helpful. Thank you Miles. Miles deserves his job...nobody else. If a Verizon supervisor reads this please know Miles did a good job. You know, we all pay tons of money for our cell phone bills... It would be nice to just receive the bare minimum of customer service when you go into one of their locations. I don't think that's asking too much. Do you? read more

Rafael and Jesse are so amazing to work with! I will always bring my business and referrals to them. Truly great customer service and for this I will remain a loyal Verizon customer! read more

Ordered phone online for express pick up. At pick up processed order and they gave someone else's order which was the wrong phone color and size/order. Unfortunately family member picking up didn't notice till already gone. Also this screw up according to Verizon apparently cancelled our trade in. Had to go all the way back 25 min away to get correct phone and then come home deal with Verizon customer service to try to fix. Huge hassle still trying to fix. They were not friendly or very helpful and they were using vulgar language in store. read more

Had a really bad experience with customer service at the Bridgepointe location- came right over to the Burlingame Ave store and got all my questions answered and all the help I needed- thanks to Raphael!! Highly recommend- great customer service at this location! read more

I felt that the service at Verizon Burlingame was beyond remarkable and with the current global situation felt like the vibes, attitude and service was 100/100!! Rafael was great - helpful with good humor. He communicated promptly and was flexible with timeliness. My sister and I felt as if we were hanging out and socializing while I was getting our communications upgrade (replacing broken phone). Mind you, the employers helped us out and shared those good vibes during a rather stressful time. Thanks for the service! read more

5 stars for Rafael at this store. He has helped me with a couple different issues with different phones- he is AWESOME. Super knowledgeable, great customer service, and has always gotten me in and out of the store as quickly as possible. Seriously the best! read more

I had to bring in a non functioning LTE Home Internet box to get a new SIM as the old one had become corrupted. I spent 1.5 hours on webchat with Verizon customer support. But, I came into the Burlingame Verizon store and was in and out in 20 minutes. Ibrahim was very helpful in getting me exactly what I needed and back in operation. He also explained some of the other options on Verizon 5G boxes. Great customer experience. read more

I had such a positive experience with Raphael. He has the patience of a saint. He worked so hard getting my phone to work, just over two hours! His persistence paid off. I am so thankful for all his help. read more

Monica.and Miguel are both stellar stars of this location . They take the time to understand your needs , give their unbiased point of view and most importantly listen to you. I've had cellular service with sprint , at&t and T-Mobile and now Verizon . And it hasn't been smooth sailing with any except for T-Mobile but due to employees like Monica and Miguel I'm willing to keep with America's biggest cellular network. read more

I finally decided to jump ship from AT&T to Verizon after all these years. I was referred to Wilmer (Wil)by a good friend so decided to visit the Burlingame store. Wil went the whole "9" yards to help me transfer 4 phones and 1 Iwatch with ease. Wil took the time to explain the plan , rebates and the steps he needed to get my account to the Verizon family. Wilmer treated my account like it was "his" personal account during the process. Wilmer was so accommodating even though 1 of my lines was overseas (Hawaii). He even took the time to contact a sister store in Hawaii so my daughter could just pick a SIM card without further delay on her phone service. I hope Verizon wireless service will be as good as the service Wil provided me. read more

Can more people be life Rafael ??? I walked into the store to get my husband a watch for our anniversary, and while I was there I asked questions about phones & tablets for the youngest . Rafael was so amazing to asked me what I was looking for and for what I was going to use the items .. My biggest pet peeve is feeling the pressure of someone selling something ( trust me I did sales in the past ) , but Rafael walked through all the steps and helped me find something that was a great fit for US.. I had to return to the store a week later to pick up our watch and Rafael made sure to email me and made sure everything was working properly. He when above and beyond. Please acknowledge him !!!! And I will cross the bridge , pay the toll again for amazing service. As a mother of two boys - they did everything to ensure we were protected from covid . - 2 customers at a time , hand free check -in and hand sanitizer all around ohhh! And Rafael had a mask read more

Is there anything below one star? Verizon is a piece of shit, specially around Hillsborough and San Mateo county is just horrible, no signal, no 5g as they claim. It's false advertisement if you don't even deliver 1g in a populated area. I'm a contractor and Verizon is the worst read more

Verizon - My tools - Mobile Phones Near Me - Burlingame, California

What poor customer service!!! After being lied to when I made a purchase, (saying I needed this cord in order to work my new phone), I realized that the product I purchased was not needed in order to operate my new device. However, because I was outside my 30 day window they refused to return it. I was given the run around and was told come back to the store when the manager was there so that he could type in the code. Well, on my 3rd trip to the store to return the item, I was told I needed to contact corporate. What a joke! After 2 plus hours on the phone the issue is still not resolved. Don't purchase a thing at this store. It will be a total headache if something goes wrong! read more

This store is HORRIBLE and this review is long overdue. I was too embarrassed to post it. The service the manager (Wilbur, I think) provided me at the time and Rafael (his co worker) was atrocious. I had a broken glass screen on my phone and was told by Wilbur that I could replace it here or go to a place across the street on Burlingame Ave. (across from Vineyard Vines) to fix it. He said he knew the guy there well named "Jimmy" and said he did a decent job. I chose to replace the screen at the place they suggested since I had had the same phone for years (S5) with tons of pictures and texts that I wanted to keep for sure. They couldn't confirm that I would be able to keep it all. Gave "Jimmy" at the other place my phone and he gave me a temporary one that belonged to him. It then took about 4 hours to fix my phone. He didn't fix it right and replaced the screen with a old replacement screen from another S5 he had. I paid him in full. The screen worked for 10 minutes then wouldn't respond to my touch anymore. Gave "Jimmy" back the phone and he tried to push me to get a refurbished phone from him. He actually went on to say how easy it is to break into these old s5 and s4 phones (unlike the Iphone which became an important point later) I was not going to do that as I would have just got it from Victra in the first place. I had paid in full for a screen replacement and wanted all my info which was more important than the phone. Anyways, "Jimmy" had to order a replacement screen and have it delivered to him which took 2 or 3 more days. Meanwhile, I had one of his phones with a temp new sim. Finally got my phone back but it had a cheap aftermarket screen that wasn't glued on right so the pictures weren't lined up and the color tones were off. I realized by going back to Verizon Victra Wireless that my phone had the pictures copied to a removable drive. Being as phone tech unsavvy as I am, I didn't realize that you could have a S5 and not have the password but still be able to copy pictures by taking out the sim card and putting it in another old S5. I bought a new S9 from them at that point and made payments on it. I was thankful to Victra at that point for letting me know about the picture issue as I had a lot of sensitive info in the picture album that had been copied at that point. Went to the police station in Burlingame and filed a report. The cop decided to check it out as I had one album with sensitive information and another one that had pictures of my toddler since she was born at the time. He told me that it probably wouldn't be prosecutable given the complexity of getting proof, ect. The cop questioned "Jimmy", then Rafael and (Wilbur I think too) at Victra, after taking my statement. Which Rafael and Wilbur apparently denied they sent me there or that anyone there let me know about the copied pictures. In the end, all I had was a police report and a hope that I wouldn't have to go any further with this. Several months later I was using my new phone and something popped up that said this drive isn't supported anymore and the album that had the pictures that had been copied by "Jimmy" had disappeared off my S9 phone. The funny thing was that that same album on my old S5 had disappeared too. It was like any evidence of the copying of pictures was gone. I remembered that when I bought the new phone and brought in the old one to Victra, the guy installed Smart Switch on my phones to get all the data transferred over. He put it on, set the password, and the settings that allowed all the access to phones and I never changed the password or the settings. I went into Victra to discuss what I thought could have happened. It was denied and I was insulted. The guys did ask me if I had the pictures copied to anything else which I did. They seemed disappointed at that. That part was another story that I wont share here. To make a long story a little shorter, I took my S9 to the new Samsung store in Palo Alto and had them look at my phone to see if the Smart Switch could have done that on its own or if the phone would just delete my album off of both phones and Samsung said no way. A whole lot of dicey stuff going on and no one got in trouble but maybe I can save the next person some trouble. read more

First entered the store and was stared at by the workers instead of greeted. This should have been my first hint to exit the store. Upon looking at the phones, we were told they would be right with us to assist. A few minutes passed with no further follow up and so we left. When we returned about an hour later we asked for assistance. Jessie confirmed they had the phone we wanted to purchase. I confirmed Verizon is our current carrier. He couldn't find my account and so he gave me a strange look and asked if I was sure we had a Verizon account. I've had a contract prior to Verizon even being Verizon- over 25+years. I told him I have the account open on my phone with details and pay them monthly. He finally then asked me to allow him access to login to my account, verify via text, and asks for my ID. After a long stare at my ID, he goes on about changing my account so we can upgrade with a trade in for $800 at no additional costs. Then he begins selling an iPad, watch and internet service. I said we are not interested in those and wanted to purchase a phone. He cuts me off and rudely said let me finish talking and continued with his pitch. I clarified that we wanted to purchase a new phone and I was not interested in anything more. I said no thanks to having any changes on my account and no longer wanted to purchase from the Burlingame location for I felt the customer service and treatment was poor. I'm not sure if he made the changes but I asked him to log out of my account. He was very unprofessional, disrespectful and discriminatory throughout our visit and I definitely did not feel comfortable with our conversation and the way he spoke at me. read more

I hate phone shopping but Rafael made it a pleasant experience! We had a little rough start but the whole crew had a great attitude and a wonderful sense of humor. I got a new phone, Rafael transferred my data. He got my visiting sister hooked up to my old phone. He did it all while holding very interesting and informative conversations. I would highly recommend this store. Also Rafael deserves a raise. read more

This store completely lied to me and changed my contract without permission. I asked to buy a new phone outright and to pay in full. Now I've discovered that my contract has been renewed 2 years without my permission and my rate has been changed. I have no recourse to fix this via Verizon, and no trust that this store will restore my original contract. In the midst of COVID they are scamming their customers and taking advantage of people. I spent over 2 hours waiting to buy this phone in store, and at the end they have completely wasted my time, money and efforts. DO NOT shop here, go to an actual Verizon store. read more

First of all let me explain this location is not an official corporate Verizon dealer, they are an authorized dealer. Which means they are an independent Verizon dealer. They have zero accountability and zero oversight. If they promise something they will not honor it because they know they will not be responsible for misrepresentation.The entire sales team especially the manager Thomas are completely dishonest and disrespectful.Thomas will never be honest with you, he is what is known as a charlatan. Thomas will tell you one thing and the next day will tell you something completely different, a complete 360 of what he initially said. Without getting into too much detail, Thomas was completely unaware of his own fabrications the day before when he made promises he could not fulfill. When confronted with the contradictions Thomas's face turned blood shot and he couldn't complete a sentence. Thomas might look like an adult but he has a child's intellect. When I asked him why he had lied he stated he didn't lie he was just confused and told me the wrong thing when he meant to say something completely different. . I had left in disgust only to come back a few minutes later where I witnessed Thomas bragging to his other employees about "see how I put that guy in his place " . I confronted Thomas and with a blood shot face he tried to tell me he was talking about someone else all while stuttering uncontrollably. This manager Thomas is a a disrespectful worm. My friends wanted new phones and I told them to avoid Verizon at all cost and switch to T Mobil like I did immediately after. read more

Rafael was such a great help today at the Verizon store in Burlingame. We cannot thank you enough for spending countless hours with us as we worked out our phone situation... multiple phones at that! I will continue to come back to this store and see Rafael as he was truly a world class employee and gave us a tremendous amount of help. He deserves a raise!! Thank you Rafael!! read more

Yesterday I signed in at Verizon in Burlingame. There were four names on the list. They said they would text me when they were ready for me. I guess they're trying to be Apple which they're not. I went outside and talked to a woman who had previously signed in. She had been waiting an hour and a half. We talked for about 15 or 20 minutes at which point I decided I wanted to leave because my meter was about to expire. I was m there to buy a cord to charge up my phone. The guy working in the store had previously been telling this customer 10 more minutes 10 more minutes. When she approached him to say I've been waiting an hour and a half are you almost done he shook his head no and when she asked why he didn't communicate with her about the length of time getting longer and longer nearing 2 hours he really had no reply. Obviously he's terrible at communication and Verizon really doesn't give two hoots about their customers at all. read more

Above and beyond is I can tell their motto. Make an appointment though. Rafael is great.

Rafael was amazing in helping me out get a new iPhone. He was polite and got me the phone I wanted with a better plan than before. Glad I went in today and very fortunate to have you guys open considering the corona situation. Thank you bro!! read more

This is partially Verizon's fault partially the stores. I remember when branding on authorized resellers was different from Verizon corporate stores. I avoid authorized resellers, because I do not receive a corporate discount on accessories. I went to the Burlingame store with the assumption that it was a Verizon corporate store since it did not have any notation that it was an authorized reseller outside, it just said Verizon. I wanted a charging cable that was $15 at Verizon. The rep rang me up and asked me to pay with no mention of the price. I asked if he needed my phone number (standard practice at a Verizon store to verify a discount) and he said "no just tap your phone." I received my receipt and was charged $43 for an Amazon knock-off cable. I told him that I would like to return it, because I didn't realize it was an authorized reseller. He said, "what? Do you think we are bogus?" I told him, no I get a 40% discount at the Verizon store and he said, "oh you should have told me that, I would have given you 50% off, but not anymore, it's too much work." He then went on to tell me all the Verizon stores are closed (which is not true) and that if I want to come back to the Burlingame authorized reseller, I will need to make an appointment. I am the only person in the World who has to make an appointment to go to that store, all because I was misled into where I was shopping and overcharged for something I can get at ANY STORE. read more

Received best costumer service from this young man Rafael! Super knowledgeable and helpful! Great store atmosphere thanks to people like him! read more

Truthfully, I'm giving no stars at all!!! I had the worst experience with Celestina! Twice I went into this store to pay my bill and not only was I turned away, I was turned away with an extremely rude and nasty attitude both times to the point where I felt as if I was being discriminated against! Can a BLACK business man pay his bills? read more

Went here to transfer 2 phone numbers. I was told I would get a promo gift card for porting each number. Fast forward a few months I still have not received the gift card. I've been to the store a few times and they keep telling me to call a number. I've called the number about 5 times and they keep saying that I will receive a call back in 1-2 days. Never received a call. No one is available to resolve the issue and they keep punting you to different departments. Issue is still unresolved after a few months. read more

Just buy through the apple store instead of them. I bought my phone through this store based on claims of personal service and help afterward. Unfortunately their care/effort is anything but that. Both times talking to them (in person) and on the phone, they are keen to pass you off to Verizon customer care or assurion the insurance provider. Avoid. read more

PLEASE READ SOME OF THE 1 STAR REVIEWS of this store AND, If you are already a dissatisfied customer, read at least the last paragraph of this review for some IMPORTANT information. You can fight back! Victra is an authorized retailer for Verizon products rather than an actual corporate Verizon store. They do not operate under the same regulations and consumer policies as the real corporate Verizon stores. The quality of the service and the competence of the staff varies greatly from month to month. The staff turnover is very high at this particular store and the name (written in very small letters under the emblazoned Verizon sign) has changed at least 4 times in the same # of years. However, this Burlingame store has been owned by ABC Phones of NC since the 1990's. Victra makes money by selling Verizon products, sometimes at great "bargain" prices, and then tacking on lots of long term and unnecessary extra fees into the contract. Also, they do not back their Verizon products or services with Verizon corporate warranties or exchanges. You then end up paying for repairs or even a new purchase for your "bargain" device. The more you pay for servicing or replacing, the more money Victra makes. You can do an online search for "the differences between Verizon Corporate stores and Verizon Authorized stores" to see how Victra works to the detriment of the consumer. I was offered an "absolutely free" Ellipsis 8 tablet about 3 years ago which I did not esp. want since I had an iPad which I loved. The Victra salesperson persisted, stating that I could give the free tablet away as a gift that would be worth $300 to the recipient. When I found out that I was paying $10/month for a service fee for an indeterminate time (for me: $340, until I cancelled my Verizon account). I returned the unopened tablet for a refund. The staff refused to do this because I had signed a "contract" which no one ever gave to me or could even produce from Victra's records. I was stuck, not only with a very poorly rated tablet that I never wanted but that I couldn't even give away because of it's low ratings and $10/monthly "service" fee. Since I don't like unethical companies or salespeople, I decided to take ABC Phones of NC to Small Claims Court ( which is part of the San Mateo Superior Court system in Redwood City.) I suppose I could lose my case in May but it's time that someone stands up to this deceitful corporation and broadcasts the truth. At any rate, the judge and the ABC Phones rep. will get an earful regarding the unscrupulous practices of Victra in Burlingame, CA. It costs $35 to file a Small Claims case and another $30-$60 to have the case sent to the defendant (the CA rep. for ABC Phones of NC). This is certainly an option for anyone who feels ripped off by Victra's deceitful sales pitches. read more

I went to get a phone and i was waiting to get greeted and nothing. They were sitting down on their phone and they asked me what do i need. I was confused because i been coming to this location for years and it looked so different now. I did not see the person that always helped us. I think its time to go where i'm acknowledged also a store that wants my business. read more