LEO GUZMAN. My man. Ask for Leo. He is a chill expert on transitioning off one network and bringing yours over. I move my family of four over from AT&T post paid. I got three new phones and added my personal phone to the plan, for which I received a payoff from T-Mobile. Leo has a very calm and confident temperament which can be extremely useful when you are going through switching hell and getting all the steps taken care of. Pro tip - call and ask him to give you a list of every type of documentation you'll need to bring in before you transition. Keep in mind, you can't get payout on the spot for your phone - you have to cancel it with current provider, get quote off your CURRENT BILL. Once it's verified to verify off, T-Mobile can give you payout - have Leo explain this to you if it's confusing. Anyways, if I could, I'd give him a huge raise. También habla español. Thanks Leo! read more

Our family started switching from Metro PCS on August 31. There are 4 of us in a group plan. We sought a promotion for 4 lines offered by T-Mobile. The office in Redwood City was helpful in setting this up, but they could not locate the profile of one of our members. We were to;d to return today, September 1. The profile for our 4th member was set up. Our 4th member went to the T-Mobile office in Santa Cruz. He was told that he could be be part of the promotion, because it was not initiated on the same day. Frustrated with the Santa Cruz office, our 4th member drove to the Redwood City T mobile office and resolved the issue. read more

Had to buy a hotspot and Alicia was so helpful, along with the store manager. Thank you for providing quick, efficient, and friendly service! read more

Natalie was very patient, knowledgeable, and helpful. One of the important apps I use was not functioning properly. She went above and beyond calling the apps technical support unit to correct the issue. I'm grateful for her exceptional help. read more

Martin, the store manager, was able to open a T-Mobile account and port over my phone number from that All Trash & Talk carrier. A task that I began online and over the phone that became impossible by the lack of cooperation demonstrated by my prior carrier. If I may offer a suggestion: Skip the headache altogether by starting directly with Martin and his staff in the T-Mobile Store @ El Camino & Whipple in Redwood City. I know that I wish I had, while I'm glad that I went belatedly. read more

Huge thanks to Daniel, for doing a fabulous job, putting on a new plastic protective cover on my phone. Those things really do work, the last one was kind of ripped but it saved my phone from a huge crack when it hit some kind of rock after I dropped it. Now it's back to being smooth as silk. Great customer service, thank you. read more

Definitely a revamped place as one could conclude after reading the reviews and then visiting the place. You could tell that the manager was truly making sure everyone was on their A game, but it didn't make a terrible impression. I was helped by Sergio who was extremely friendly and pleasant. Made the whole chore of getting a new phone easy and breezy. read more

I had the kindest interaction today I went into get a change in my plan and on top of that add some WiFi to my new apartment. I had a lot of questions since the previous service I had was set up from my previous roommate. I had Alicia help me. She was super friendly & helpful with information and also gave me great advice on what plans to take. I look forward to service like today & this is how all customer service professionals should approach customers! read more

Don't bother with coming to this location. You walk in and 6 of the employees are just sitting on their lazy a**. They all just give you a dirty stare without saying hi. we ended up going to another location for a different product because of these animals, due to their poor communication skills. We came in for the new iPhone 17, but they were out and gave us nasty attitudes. No Hi , No how are you, No thank you, No how can i help you? read more

Poor customer service. Walked in to get a phone upgrade. Two staff were busy with other customers and 3 were free just chatting amongst each other. I went to look at the newer phones for 5 min...then ended up having to approach them and one asked "would u like some help?" *clearly I'll need assistance if I were to buy something* so I said "yes I'd like some help"....Other person responded saying what's the issue? ...even in conversation the guy was on his own phone and still taking with the other staff. I'm glad I didn't proceed after that and left to go somewhere else. read more

These guys are dishonest crooks ! I will never return to this redwood city store again ! save yourself the hassle of being ripped off and try another T Mobile store. I just saw that almost every review is negative , WOW i guess not many customers are likely to return . I will contact the corporate office to complain and receive a refund ! I would without a doubt recommend AT&T or Verizon over t mobile read more

Very rude employees They do not smile just plain sour faces and no customer experience what so ever After working all day Don't recommend this rude place at all read more

T-Mobile - Rude employees - Mobile Phones Near Me - Redwood City, California

Good service and attentive associates. When I'm fit a new SIM card. Always great service been with T-Mobile for 13 years now

This place is the worst Tmobile location. The employees here have no customer service. Lazy and rude.

Amazing. Called prior to coming to ask if they could help me purchase a phone since I was at another T-Mobile waiting more than an hr and a half. Was told to come here since there was no line and that they were ready to help me. Sooo happy when stepping in. They knew I was the one who called and automatically helped me get a new phone. Literally in less than 20 minutes. Please come here. They know what they're doing and they have fast service. Super happy with my experience. Will be coming here from now on read more

got all these workers standing around, I come in for help and No help just RUDE. The guy I came up to was very rude and basically rushed me out. I RECOMMEND you don't come to this location read more

Terrible customer service. The 2 boys working couldn't be bothered to look up from playing their video games and chatting to help the only customer in the store. They were extremely rude and dismissive on any questions asked and basically ignored me until I left the store without receiving any help. I am shocked at how bad this service was. read more

I had issues with a service I had purchase since October, I had requested help multiple times and no one seemed to really looked really into my problem even calling customer service wasn't helping me. I went today into the store again and Monika helped me out with a big smile and fix the problem I been having for months in less than 10 min. She's super friendly and immediately helps you out. read more

2 years ago I signed up for Sprint because I was dissatisfied with my AT&T services. As we know, T-Mobile acquired Sprint and now I needed to go to a T-Mobile store to have my SIM card updated. I was also curious about upgrading to a new iPhone 12 Pro. Because of Covid customers had to wait by the door to be allowed in. I was greeted by Jacque (I hope I got the spelling right), the store manager and kindly welcomed and greeted. She listened to all of my mobile phone needs and was happy to explain everything to me. Moises was another T-Mobile sales rep who helped me set up my new iPhone 12 Pro phone. He too was very friendly and helpful. My transition from Sprint to T-Mobile was easy. I now have a GREAT store to visit for all of my future mobile phone needs. THANK YOU JACQUE & MOISES! :-) read more

I came into the store last week needing help adding myself to my friend's line. I am new to T-mobile (I was switching over from Sprint) and was excited to be receiving my new phone thanks to their free line promotion. I believe the employee that helped us was named Juan, but he was SUPER helpful and thorough! Not knowing much of how phone plans worked, he happily explained in detail all of our questions. Never been more happy with a service such as the one they provided at T-Mobile, thanks to Juan! I am now a happy T-mobile customer! Thank you!! read more

My husband and I just purchased two IPhone SE's and needed to transfer our carrier from Sprint to T- Mobile. We made an appointment online with the store at 490 El Camino Real in Redwood City, Arriving at 11AM, we had zero wait to get someone to help us. After our experience, we felt very lucky to have gotten Monika. We could tell right away that she was experienced and knew what she was doing. Monika did all the work including changing the SIM card, and calling T-Mobile to tell them exactly what we wanted. She then tested the phones several different ways to make sure everything was working correctly. We never felt rushed and including time to answer our questions, were in and out in less than 40 minutes. The other thing we liked about the store is how clean and neat it was, and we will patronize this particular store because of how easy they made it and because it was a pleasure to work with Monika. read more

I stopped by this location to pick up a mobile hotspot device (which works great, by the way) for my vehicle. The store location itself was clean and well organized. Immediately (even with a few other customers in line), I was pleasantly greeted by a couple of the store associates. After sharing my inquiry, David and Juan were quick to offer assistance. David walked me through the details of the product, the setup of the additional account (as a long time customer of Tmobile), and answered all of my questions. He was professional, prompt, and made the experience a breeze. These guys know their stuff and are great at providing stellar customer service. Thanks David and Juan! read more

Why didn't I switch to T-Mobile sooner? After years of AT&T I must have had Stockholm Syndrome or something because I was afraid to switch even though I knew T-Mobile was better in every way I needed. I finally made the move, and has been a great improvement to my life. Most importantly, when traveling there is no more worry about roaming costs or needing to search out wifi location! Now, for this specific T-Mobile, they were super friendly, helpful and knowledgeable. Made the experience of switching over completely painless, which I think we all worry about when changing carriers. Overall, great experience and recommend for all AT&T customers! read more

Best T-Mobile experience to date. Thank you, Chris. Got me in and out in less than 10 minutes with setting up a new SIM. And took 5 minutes of his day to chat through options for replacing my cracked screen! Will absolutely return for any future needs. read more

My phone was having an issue receiving MMS messages, and I tried various troubleshooting tips I found online but had no luck. I visited the store to see if anyone could help. The woman at the front of the store checking people in was extremely helpful and took her time in trying to discover what the issue was and provided fantastic customer support and helped me solve the issue, even though it was fairly uncommon. Very impressed with the service at this store! read more

I know nothing about cell phones :/ I had to go into the store a couple days ago or so and I got the pleasure of being helped my Moises. He was absolutely amazing and super knowledgeable. He was able to step by step walk me thru on how to save my pictures onto another phone. I appreciate the patience he had with me (which was ALOT) because I again know nothing about cell phones! thanks Moises you will now be my go to guy:) read more

I have been a customer with T-mobile for approximately 13 years. In March 2021 I acquired the Galaxy S21 due to a promotional trade in of my Galaxy S10. Well, after speaking with the customer service representative for over an hour I was informed my bill would amount to 75.00 a month along with me being placed in the Jump Program. I just received a message stating my bill now will be $116.00 a month because, " I did not qualify for the Jump Program because, my phone was not paid off. None of this information was given to me until I contacted the agent regarding my bill and, now I am told there is nothing they can do about this. Since tmobile acquired these merges it seems as though they are gouging people for money. I am on a fixed income and, before I received this phone I informed the agent that I could not afford a $100.00 a month bill. In my opinion this is poor customer service and false advertising. Don't sign up with tmobile and their gimmicks because you are going to be screwed at the end. At this time I give them 1 Star and, if I could they would get a half of a star. Ripping off the senior citizens is tasteless. There is no fine print it's just telephone bs on a so call recorded line that's not available when you ask for them to research the call using the recorded line. read more

I had great experience with young man Juan in Red wood at 490 El Camino real # 130 store. He was was friendly, helpful and professional. I asked to help for transfer my contact from my LG to Apple phone. A month ago went to same store, and Dex Z. was there he did great job and help me to fixed my LG also and give him review five star . I will stop soon to buy new phone . Thank you for good management. read more

If you are looking for customer service, this is not the store to go to. Walk in and everyone will be busy with another customer for at least 15 minutes and won't even acknowledge that you are there. No one is helpful in this store and doesn't know how to get the information you are looking for. They will try to put you in touch with the 611 hotline, which will basically run you in circles as well. T-mobile overall has not been good if you are considering switching phone carriers. I have been with them for 9 months, have been paying for unlimited internet, text, and phone service and have been pretty dissatisfied. I am hoping they can get their act together because I am trapped in a contract for another year and 3 months. Spotty service, only partial internet connection, text message sends / receipts sometimes don't get there... read more

They could seriously care less. Don't come in here, call your mobile team of experts instead. There's an "Abe G" or something here who kept talking to me in Spanish, then telling me there's nothing they could do, when 5 mins later I was speaking to someone on the phone who perfectly explained everything to me. Im not sure why they were in such a rush to not help when I was the only person in there and they were still open for a few more hours. Customer service must be dead. read more

This review is mostly for T-Mobile and their stupid rules! I got a new phone that I ordered online. Needed to get a microsim in order to use the phone. I called and they said that if I come in they can just do it for free, but in order to change it from microsim to regular sim (if needed in the future) then it will be $5. I thought, thats awesome free! So I go in. I tell the dude what I need. And he said, okay can I have the primary's phone number? I said sure I stated my phone number, and my name. He said you're the primary phone number but not the primary. I said I know, my sister is. He said well I can't do anything for you then. I said, "eh why?" He said, bc he I'm not the primary. I said, I know my sister's last four of ss, if you need it. He said no, I can't. But you can call over the phone and do it. !!!!!! Really? Can they see my freaking face over the phone? No they can't. What are they going to ask? DOB, SS #... I can give him all of that. Stupid. So what's the difference if I give it in person than over the phone? Irritating. read more

This review is from pre-Corona times. I walked in the store and stood there for a few minutes waiting for five sales associates to finish watching a video on one of the sales guy's phone. At some point they saw me standing there, but continued watching whatever they were watching. I guess it was something funny because when video stopped they were all laughing. Watching other people laugh does not irritate me, but what irritated me that they did not rush to me apologizing. They all made a few comments about the video which took them another minute or so. Finally one of the sales associates (later I found out he was the manager) greeted me with "what's up, man". read more

Decided to make the switch from AT&T to T-Mobile and save $120 a month. Jacque and Fabiola were very friendly and knowledgeable and made the switch very painless. Would definitely recommend asking for them to help you. read more

was kind of feeling bummed. my screen stopped working on my phone and i had just dropped my fiance off at the airport, got lost and found starbucks. I stopped in next door to get a coffee and then I was planning on heading home, but thought id take my chances at tmobile to see if they could fix my phone.you can tell everyone likes their job there, if they dont, they fake it really well. the girl that helped me was Alejandra and she helped decide what phone I needed and helped the process be as painless as possible. she also helped me figure out my dropbox account. everyone there seemed to really help out the customers that came in. down to earth, yet professional. thanks guys! read more

Let's face it, phone stores are not the most enjoyable of shopping locations; the time necessary to find the phone, then the time necessary to transfer everything and set everything up just kills. Still, Moises and Mena made it as painless as possible. We bought two phones - one we already knew about, one Moises helped pick once he heard the requirements - and he really did base his recommendations on my past phone/tablet preferences and current requirements. He and Mena made sure we got everything we needed and kept us entertained while we were standing around waiting for the computers to figure everything out. I'll definitely return if/when I need anything else. (Oh, and Mena gave my wife a tattoo artist recommendation.) read more

Ive been w TMobile for more than a few years, using various stores around the bay... this particular store Ive been coming to for 8 years..The people in this store are by far the best! Best service...Most knowledgable...Polite...and HAPPY! Full of LIFE...The manager (sorry forgot her name) and Moises totally took care of me when shopping for a headset. Apple ear buds. Totally wireless...AMAZING sound!!! Thanks for makin me laugh my ____off! Lol Not to often I pay any bill and come away LAUGHING! : ) read more

My family and i decided to move from Verizon to T-Mobile few years back. We went to this store and we were helped by a young lady. I asked the employee if my Verizon Moto G7 would be comparable to work with T-Mobile! She replied" ohh yeah off course". We made the switch. Ten minutes later, I stopped getting text, calls and my text would take 30 minutes to be sent. I gave it a day. Next day I stopped by the store and asked if the lady who helped us was working. An employee said no. I explained to the employee what was happening. He looked it and helped BUT he mentioned this" I am Sorry, but I don't think your Verizon Moto G7 is comparable to work with T-mobile" I said that is not what the lady told me yesterday. "He answered she shouldn't have said that without checking it". He changed the slim card and told me to give a day to see. It didn't work. I decided to stop by at another T-Mobile store and another employee told the same thing" Sorry, But i don't think your Verizon Moto G7 is comparable to work with T-mobile. I went back to the store we made the switch and the lady was working again. I explained to another employee and asked what could T-mobile do for me, cuz we were paying for three lines but only two lines were working like it should. He said Sorry man the manager is not here and there is nothing I can do for you. I said well, T-Mobile will keep charging for three lines but we are only using two. I personally regret switching to T-Mobile, cuz i think the employee lied to me. T-mobile should provide me with a new phone but the times I stopped by to talk with the lady who helped us she was never there and manager was never there. I gave two star, cuz the the employees i spoke with were honesty and tried to help me. read more

I went to this store after having a very bad experience on phone call support and the manager couldn't care less to my situation, I just noticed phone support is at least trying. read more

I just have to give a shout out to the EXCELLENT sales professional, Dilcia, at this TMobile location. She went above and beyond the call of duty to make sure that I had all my photos and videos and apps transferred to my new phone which took a really long time and required her missing her lunch. She is awesome at multi-tasking because she still helped other customers while the process was happening. I had A LOT of photos and apps on my phone. She brought me a stool and some water and after that was all done she even found the perfect screen protector and put it on so nicely (that task always make me nervous, so I really appreciated that). The world needs more of this kind of customer service! Keep up the good work, Dilcia! With your beautiful disposition you surely will have success in all of your endeavors! Thank you so much!!! read more

I walked into this store and was not greeted at all. I wasn't acknowledge at all; however, when another raced walked in and was greeted. Coming fro. A field that is all about customer service, this is the worst experience I have ever witnessed. read more