I have had problems with the manager John. He is extremely rude and treated me like I was an old lady. He verbally kicked me out of "his store" while threatening to call the police on me. Do not recommend him at all read more

I was duped into buying a better model phone (because that is what was in stock) and then upsold on a phone case that I way over-paid for. While he was supposedly just setting up my phone and I was deciding on whether I was purchasing a screen protector and case he installed the screen protector. Before paying I asked to see a detailed bill because it seemed high and he was speaking fast and mumbling about why it was so much. I had to sign before I could see the bill. Then he finished the set up and went in the back and printed my bill, folded it up and stuck it in my bag. When I looked at my bill after I left I realized that there was a set up fee - which when I asked if there was an "activation fee" he said no. neglected to tell me about the set up fee though. I was charged tax on the entire amount of the phone - $810 When I only was paying $200 for it. Fine if that is how verizon does it - but that should have been explained. And that screen protector was $50! I typically pay $10 for a 2 pack. Never imagined the price would be so high. I called and talked to his manager who said she would call me back after taking to him. She has not. I have a feeling this is a tactic used often. He was very deliberate in everything he did. It was very disheartening to be taken advantage of. My 12 year old watched it all happen - terrible example for him to see by a professional. I boycott this store - you do not have to be shady in order to have a successful business in Byron Center. read more

I ordered two iPads for a pickup at this location. I called ahead of time to make sure they were ready and the guy told me they were sitting on his desk ready to go. I drove 20 min to the store and then he tells me there's an issue with the system and I would need to come back. I came back couple hours later and he said it still wasn't fixed. He told me to call back in the morning and it would be fixed. I called back and he told me it wasn't fixed and to call back in 30 min. 30 min later I call back to be told I need to cancel my order and reorder them. I proceed to the store and spoke to the manager who tells me they don't have both the iPads because they gave one to another store yesterday! I have already purchased these and they gave one of mine to another store. There's a promotion for buy one get one free and then the manager tells me she can get me the other one for $150 off because that's the promotion they have and wouldn't honor the current promotion I already had purchased these with even though the guy told me the day before that if I had to cancel the order he would still honor it. So I have paid for these two iPads and have not received them. These people at this location were extremely rude and unprofessional! I highly DO NOT recommend doing business with them. At this rate the way they treat customers they won't be in be in business long. read more