There is always a wait and never any staff. Your appointment time is never honored. The employees…read morewill never investigate why something isn't working. If the computer doesn't give them an answer right away, they do not go looking for creative solutions. I've been to the store almost 5 times for the same issue with no resolution and no interest from the staff in working to solve the problem. I have never had a positive experience at this location and I would encourage others to go elsewhere. As for the company, ATT is a terrible enterprise that only survives because people can't live without a smart phone. They offer no value. Their customer service is terrible.

I had the pleasure of coming across this store when looking for a family plan. On 3/8/2026 Sid was…read morethere! And he took very good care of my sister and I. His professionalism and generosity was outstanding. I would recommend coming here if you're having any issues or wanting to upgrade. The customer service as great and very friendly atmosphere. Thanks AT&T!

I am switching over to AT&T. Started off great and as the evening went on it stared going down…read morehill. DO NOT GO TO THIS LOCATION !!!

We had a great experience when we came to this location and were helped by Blake. He was very…read morefriendly, informative and patient with us when we needed to switch over phones. We will be going back and asking for him in the future when we need help with our ATT accounts.

SCAM ALERT!!! They tell you you can switch to TMobile online, take an hour of your time, collect…read moreall your personal information, have you pay off existing device balances (saying they'll reimburse you) then at the very end say "oh we had an error" and say you have to go into a store to complete the switch where they do nothing but try to upscale you. SCAM!

THIS REVIEW IS FOR T-MOBILE CUSTOMER SERVICE / "CUSTOMER CARE"…read more I am currently unemployed and struggling to keep even basic bills paid. I spoke with T-Mobile 3 days ago, on July 1st, and an offshore representative offered a solution by giving me a credit to my account stating that if I could also pay $27.05 that would take care of an upcoming payment arrangement installment of $54.10. He assured me the solution would cause the upcoming installment, for July 4th, to "drop off." I confirmed multiple times it would be all I would need to do and that no more money would be owed until the following week, when I will have income to be able to pay it. I thought it was resolved. I trusted him. I believed him. Fast forward to today, July 4th, and T-Mobile is trying to process another payment of $54.10. I have 53 cents in my checking account until next week. I called T-Mobile and spoke to yet another offshore representative who just continued to say she understood, and she heard me, and all we needed to do to take care of things was provide a payment of $54.10 today. When I asked to speak to a supervisor she came back on the line and said if that had been an option she would have offered it to me initially but it is not an option. I just need to pay the $54.10. This is so ridiculous, so cringe, and so street thug! WHAT COMPANY conducts business by baiting a long-term customer with the promise of a resolution by getting them to make a small payment only to extort them 3 days later for even more money? Why lie? Does T-Mobile need that $27.05 so badly that they are willing to teach their offshore reps to lie just to get that tiny amount? Seriously? I don't know any other company that does this crap. I am done with T-Mobile. I just borrowed $54.10 from a friend of mine and I paid the overdue installment because I am unemployed and cannot afford to be without my phone for an entire week. I still owe T-Mobile $83 or so. They will never see that money. Next Friday when I have some money I will be switching carriers. T-Mobile can choke on their thug tactics, their extortion, their lies, and the balance that I owe them. WORST COMPANY EVER.

Fast service. They knew what they were doing. Professional. Definitely go there for cell phone needsread more

I went into this location thinking that they could use some sort of air pressure device to get lint…read moreout of my cell phone cord receptor. I had this procedure done around 5 years ago and they were so nice and gave outstanding customer service and they made the repair for free. I wrote a positive Google Review. I went in there during the Covid pandemic (remember 2024?) and they hooked me up and did a fantastic job. They charged me ten dollars for the service. Although I was sort of put out by them charging me, I had to think that it was during the pandemic and ALL of the businesses were suffering. Thus, I felt like that was a decent price for the service. Fast forward to yesterday and a very unmotivated lady came out from the back and asked me what I needed. I told her that there is probably lint in my phone cord and could they repair it. She started by saying that it would cost $39.00 just to see the phone and give a diagnosis. But, it would be $39.00 and that additional charges could accrue depending on what service needs to be done. I told her that it should be a simple fix. I also told her about my previous experiences at this location. She simply shrugged her shoulders and stated, "New owners". I will no longer do business with this store and I am using this platform for anyone thinking about using this place for any cell phone repairs that they could out a lot of money for even the easiest of repairs. BEWARE!

I was physically attacked by the employee/repair tech!!!…read more I brought my daughter's phone in for a replacement battery. Her phone was perfectly fine, other than the battery getting puffy. The tech changed the price quoted to me and then broke her phone. When I told him I wanted a refund (I didn't even mention the obvious ethics that he should replace her phone which he broke), he started yelling and cussing. He got so out of control that he hit me and tried to take my phone from me a couple of times. I had to take shelter and call the police.

Great service, Transferred all the data from my old tablet to the New One…read more Always Helpful out of the way.

DO NOT USE THIS LOCATION THEY WILL PROCESS UNAUTHORIZED CHARGES TO WHATEVER CARD YOU PROVIDE AS…read morePAYMENT!!! I am not the type to leave negative reviews, but this got me heated. I went in to get a SIM for my old phone temporarily since I'd left mine phone at a job, and rather than listen to what I needed, the guy just kept trying to talk me into buying a new phone. finally I said "I have a Galaxy S23 FE I'm NOT buying another phone I just need to use my old one until I go pick it back UP!!" and he begrudgingly dropped it. Then when payment was processed it was literally double what i've been charged in the past for the same issue and same circumstances. They also did not report the accurate charge to MetroPCS, nor did they record it in the MyMetro account. When I called to get it resolved the "manager" Chris R. gave me nothing but attitude and tried to justify the additional transaction, despite the fact that I'd just gotten off the phone with Metro Customer Service, verifying that I was due a refund and they had charged me incorrectly. So it was clearly intentional.

Amazing! This was the best experience ever at a Metro store! Thanks to super friendly & amazing…read morecustomer service by two employees, Tanvi and Andy, I am a devoted client. This will be my go to store for all my mobile needs!

Came to the Samsung store in Frisco Mall as a walk-in and Taylor had a virus problem resolved on my…read moreold phone in 10 minutes. After a discussion with him and his knowledge I figured it was time to get a new phone which was on my "to do" list for 2 years. He and Alessandra worked with me and transferred all my things to the new Samsung phone before I left. Totally satisfied with their customer service and products. I would recommend them to anyone. I will go to their location before going to another store any day.

My wife and I purchased new Samsung phones. We needed assistance with the phone transfer. We were…read moresomewhat stressed when we arrived after dealing with another retailer that refused to help us with the transfer. Luis greeted us and offered to help us with the setup. He assured us that he would guide us and show us what to do every step of the way. He was very knowledgeable and talked us through the setup process. Luis was awesome and he handled the process with ease. He was very friendly, professional and answered all of our questions. We love our new phones. Thank you Luis for providing us with excellent customer service and a great Samsung Experience!

such a great experience! Manager was patient and timely! made a stressful situation so much better!…read morehighly recommend

Ive been waiting for 30min for this place to open and i had and appointment scheduled well in…read moreadvance