If youre going to try to switch you plan to TMobile you might want to think again. First their…read moredevice reimbursement is on a separate debit card for each phone you pay off. You cannot switch until your previous provider unlocks your phone which may be the next billing cycle. They only tell you this information AFTER you've paid off your old devices. Also, be prepared to devote 6-8 hours to this process.

I had an issue with my mobile hotspot and stopped by this T-Mobile store to get some help. Xavier…read moreassisted me and had everything diagnosed and fixed in about 10 minutes. He was extremely knowledgeable, efficient, and easy to work with. What really stood out was how helpful and respectful he was throughout the process. He clearly explained what was going on and made sure everything was working properly before I left. I really appreciated the level of service I received. Great experience overall -- thanks again, Xavier!

Juan is a great ustomer service rep for Dr. Smart Phones ( now Geek Mobile)…read more He quoted me a price lower than another Dr. __ place down the street. Hope he decides to stay on....at least until my repairs are done :P

Horrible service!!!! I had my iPhone 6's camera replaced around a year ago and when they installed…read morea new camera, they failed to install the tiny piece of glass to protect the camera. I didn't know it was missing, so I happily left. Camera worked great for a few months the 6 months or so I started having issues with spots and focus, so I took it back under the fake lifetime warranty. Alejandro refused to repair the camera, blaming me for not putting the glass on. (Since I'm a iPhone repair specialist, oh wait that is why I paid them) I'm calling corporate, but have a feeling they won't be much help, all I could do was leave a message. This place is a scam and does poor work that will fail!! In Response to Alejandro's comment: Say what you will about my comment, it's not accurate. Alejandro is backpedaling to try and make up for the poor business practices of this company and for his actions

One of my camera lenses got smashed when my phone dropped and I have never had to get a phone fixed…read moreso I was worried I'd get charged something ridiculous. I was very happy with CPRG's price, how quickly they got the job done, and how incredibly kind they were. Easy-going, cool dudes. The quality of the repair was not what I expected, however. I thought it would be perfectly clean and looking brand new, but it's extremely noticeable that it's not the original lens and looks like it suffered the most minor chipping along the rim a bit. Especially since there's an original lens right next to it, it's pretty obvious. Now none of that affects when I take a photo (although neither did a completely shattered lens) and I don't trip that someone would notice. My only concern will be when it comes time to trade in for the latest model.

I have had all Apple products for personal and business for over 20 years. Throughout all that of…read morecourse repairs and/or issues have come up. If I had known about these Guys at Cell Phone Repair Guys of Addison my life would have been made sooooooo much easier and have not spent so much money for terrible repairs and lost equipment due to bad repairs. These guys are the most honest, upfront, care 100% about their clients. You don't find companies and employees who are professional and truly care about their quality of work. They went above and beyond to ensure that our iPad Pro was in perfect condition after a bad charging port and then terrible screen issues to battery starting to bubble. They took time and made sure that we got back our iPad Pro in the best possible condition saving us a ton of money. There communication was right on the entire process. I won't go anywhere else for my iPads, iPhones, Macbooks, etc!! They are a diamond in the rough for cell and computer repair. Thank you Noah for everything!

The last two times I have visited this location I have had dismissive service. The first time I was…read moreinquiring about using an eSIM in Rwanda and received no help. They had no idea how to and obviously didn't care. When I asked if I should try this option I was told that I had answered my own question. Today I wanted to purchase a new iPhone, Non of the two I requested were available and I was told to visit an Apple Store or order one and wait. Very strange customer service, I was a little surprised on both of my visits. Apple on Knox had me up and running instantly.

I switched from Verizon a few months ago and unfortunately ended up working with Mark. He was…read morecondescending from the start, getting visibly irritated anytime I asked for clarification. When I asked for an itemized breakdown of my plan, he got up without saying a word, walked away, and came back to place the paper aggressively in front of me. That was just one example--the entire 2+ hour interaction was uncomfortable and unnecessarily hostile. I've switched carriers before, and the first bill is never what they quote you in-store. So this time, I made sure to ask every question upfront. Apparently, that annoyed Mark, because he acted like I should already know the ins and outs of every AT&T plan before walking through the door. He also wouldn't give straight answers about insurance. He kept pushing AT&T's insurance, repeating that if I break the phone, I'll be stuck paying for it. I tried to confirm whether having AppleCare--cheaper in my case--would cause issues since the replacement device would have a different serial number from the financed one. I had to ask him four separate times before he finally answered my question. Even after I declined the insurance, it still ended up on my bill. And then came the first month's bill. The itemized quote Mark gave me was just under $250. My actual bill? Almost $700. I understand the first month is higher--Mark made that very clear--but this was nearly triple the quoted amount. It took another 2+ hours on the phone with multiple departments to fix everything he messed up. Every other employee at this location has been great. But if you go here, do yourself a favor and avoid Mark.

This store needs to do a better job at training employees. Was there to drop off a trade-in which I…read morehave 30+ days to do so. Should be a simple drop off and the employees acted as if they didn't know what was going on. Asking about a promotional period. We already made the deal, signed the papers and paid for our phones, just had to take the phones home, switch the data and erase the phones and then drop them off to complete the trade. I wasn't even able to do that because the guys were clueless about what was going on.

This location far surpasses other AT&T store locations. My tech, Marco was the best. Professional,…read moreefficient, and knowledgeable. I had upgraded from Galaxy S9 to a S26 and somehow had totally lost my phone icon. After stopping at 2 other places for help and getting none, and being told they would have to clean out my phone and start over (taking 3-4 hours) I stopped at the South Preston store and was pleasantly shocked when Marco took my phone and fixed it in 5 minutes. I am one happy satisfied customer. Thankyou again Marco - I am coming to see you for my next upgrade!!​

They were great! Took excellent care of me and fixed my phone! Even installed the new cover for…read moremy lens. All with a smile! Thank you!

Extremely disappointed with the service and quality at this store. I had my iPhone screen repaired…read morehere, and within 3 days, the replacement screen began overheating to the point of being physically uncomfortable to the touch due to burning. It also displayed glitches, including ghost touches, color distortion and poor display clarity. The screen itself was noticeably bulkier than the original and clearly low quality. At no point was I informed that non-OEM or substandard parts were being used, nor was I offered any refund or warranty when the screen failed almost immediately. I had to get it replaced again elsewhere, again, only 3 days later, and the new technician even commented at the poor condition and size of the screen that had been installed. I would strongly caution others to avoid this store for any repairs. The lack of transparency, and product quality is unacceptable.

The other reviews dissing the salesperson Amir are exactly, 100%...correct. He is rude,…read moredisrespectful, and looks bored to be there. How he is apparently a manager here will remain one of life's greatest mysteries. The other salespeople are generally better but it's often very difficult to get help in a timely manner here.

first off they never answer the phone! Lots of attitude and non helpful when you go in as well…read more Went to another store they were fantastic. The main manager the day I went in had a major attitude problem and didnt know what the heck she was talking about! If I handled my customer service that way with my clients I would be in deep trouble. They did do way better! Please everyone go to the apple store to buy your phones then establish service! Maybe they dont get paid enough but if you hate your job that much go work somewhere else. Everyone believe the reviews here they are accurate! I will never return to this store again! They need to clean house and retrain!

I am new to the Dallas area and my phone had stopped charging and was bugging out one morning. I…read moreneeded to get it fixed ASAP because it is my lifeline being in a new area and I have no idea where I am going. I had to stop and get directions to this place and I finally found it. Doors said they open at 10 AM and their website says the same thing. It was 9:30 when I got there so I decided to wait. I waited til 11:15 before I decided to try to get home! Again, I am completely lost in this new area, and I had to drive around for an hour before I finally realized where I was and made it home. If they would have been open at their normal time this wouldn't have been an issue! Very disappointed this all happened and wasted almost 2 hours of my time not to get help.

Long story short.. phone has not been holding a good charge lately. Went on yelp to find someone to…read morehelp out with problem. Sent out quotes & Muhammed was quick to answer with a great price ($60). Said it couldn't be done today, but to my surprise gave me a call back saying part was in store. I was in and out in less than 30 mins, with chit chat of course. Sold me an original charger for the phone as well at another good price ($20). All in all good prices and speedy service. Will return to get iPad restored soon. Thanks for your hard work.

My Samsung Note10 had a cracked screen. These guys were quick to respond to a pricing request and…read morewere the best price so I took the phone in. They replaced the screen and LCD in about an hour and a half. Used genuine Samsung parts and the phone looks and works like new. Will use them again when I need to fix something else.

Horrible place, didn't even fix my phone right. Broke many parts of my phone and they just kept…read moregetting broken again, had to go back to this place many times and my phone kept having many problems. It didn't have any problems before I went to repair it here. Definitely don't recommend.

Great customer service from Kevin. Ask for his name: Kevin. He is the best!…read more I had Tmobile internet before, it took a few days to get my package delivered to my house, but Kevin, he got my package registered and activated in the store, right away and ready to use. I walk in and out, total 21 minutes! Awesome! Great job Kevin!

No system when you check in... will not come back in this store anymore. You should even ask who's…read morenext or get a number system.