I was trying to transfer my info from my old to new iPhone and not having much luck. Shaneece to…read morethe rescue! She helped fix everything in 15 minutes and sent me on my way. While in the store, she was caring, kind, and professional. She was a joy to work with and made my day! While customer service declined, I am grateful for wonderful people like Shaneece, who truly care and do a fabulous job!!!

T-mobile store on Cherry Road has terrible customer service. I thought the person on the phone had…read morehung up on me. When I called back and asked if she hung up she said no I put the phone down so you could rant. She was terrible and wouldn't help me. Went through the other store on Cinema Drive who went above and beyond. I called first and they said yes we can help you come on over. Left a very happy customer! Too bad no all stores are equal.

This place is amazing! Josh was so kind and took his time solving my issues with my iPad! Nice to…read morefind an honest helpful business!Highly recommend!

First time review ever but this was the worst experience. Do not go! I brought my daughter's phone…read morein with a cracked screen. Once we got it back there were glitches and other issues. They replaced it but the phone has not been the same since. She would rather have the small crack than have what she has now.

So today I had a pleasant surprise…read more I made an appointment to have the charging port on my iphone fixed and was prepared to pay a hefty price, even with my $10 coupon. Alas, Jillian to the rescue! She could easily have just taken the phone, said goodbye and called when she had fixed it; but she didn't. Instead she looked carefully into the port and discovered she could easily fix the problem, so she did. If you want to deal with an honest broker, someone who follows the 'golden rule' , this business employs people like Jillian. Her boss should be proud. She didn't make money today, but she won a lifetime customer, hopefully, more than one!

Terrible experience I wanted to share a warning about…read moreBatteries Plus in Pineville regarding their return policy and terrible customer service. We recently needed a new battery and a tune-up for our generator. The sales clerk at Batteries Plus recommended a specific battery, which we purchased. We took the generator and the battery to a repair shop on Johnson Road. It took the shop 15 days to look at it, at which point they informed us that the battery recommended by the Batteries Plus sale clerk did not fit our generator. When we attempted to return the unopened battery to Batteries Plus, they refused to issue a refund or accept an exchange. The manager also reviewed the situation and upheld the refusal. They cited two reasons: 1. We were one day past their 14-day return window. 2. They claimed they could not accept a return on a dead battery (though they offered a warranty exchange for another one). (NOTE: The battery had lost its charge while sitting on the shelf) To make matters worse, the correct battery we actually need is half the price of the one the clerk originally sold us. Please be sure to double-check any battery before making a purchase from them, as their return policy is very strict and they did not accommodate a mistake made by their own staff and selling us a bad battery. Ask yourself, are they about profit or customer service. Best regards, Brenda Neill

I'm giving this store five stars only because of the associate named David who works there, so I'll…read moregive his boss a thumbs up too for hiring him and supporting him I don't wanna go into it again I'd really like to put it behind me, but here goes, let's just say I had four horrible days dealing with a billing issue and service issue. it was quite unbelievable to me how no one was able to complete the simplest of tasks The worst part of it was being lied to if the previous associates had simply told me they don't know what to do and that they needed to get back to me that would've been the perfect answer but instead they told me that refund would be processed within 24 hours and about five other fibs. all I wanted to do was buy more data who would think this would be such an unattainable goal with a phone company, but it was so I gave them money for it. They were unable to give me the data to make things worse they were unable to give me my money back, it was but I'm here to tell you had the patience and the professionalism to help me in the state that I was in. I was very very irate. I was contemplating calling the police because I truly feel like there's no difference someone coming and taking money out of my pocket book. (stealing) I mean they pretty much were taking my money and not giving it back and worse still not giving me what I paid for!! I have been overwhelmed with customer service associates being super nice on the phone all of them promising to take care of me and handle the issues. I have been overwhelmed with associates, saying these things and promising these things and delivering absolutely zero. In other words they are they all lied and this is become common place with phone companies. I have it experienced it and it is the reason I left Verizon after 35 years I was with them when they were owned by they were known by another name then I went to Tmobile as far as being lied to on the phone, they are the worst so far , they'll tell you anything to get you to sign up for something and the store in Lancaster the T-Mobile store in Lancaster I get physically ill every time I walk by it when people lie to me look me in the face and tell me an out out lie I want to do something about it but I can't legally I can't it's simply gets down to ethics and morals by the way who's the president? Maybe things will get better when we actually have a lead in the government , someone who won't let big corporations take advantage of the little guy and out in blatantly keep money that's not theirs and they're doing it to people who are literally starving in the United States right now people people that are living penny to p enny... i've never been this poor I've never been hungry in my life before where I could not afford to buy something to eat. That's how bad things have been for me this past year and then, when these big corporations overcharge me or take money from me, that's not theirs and refuse to give it back, it's so upsetting because I don't have an extra dollar I been hungry for two days and one more person looked at me and said will give you your refund. I heard 24 hours I heard 3 to 7 days if I had to listen to that one more time I was ready to call the police , anyone out there know what I'm talking about? Big corporations don't care about ethics and the basic right and wrong for the little people anymore. they don't know that that $10 you gave them was your last $10 for two weeks but I know I've gone somewhat off-topic but thank goodness for David because now I can actually do this !!!! Give kudos to David at boost in rock Hill. If you need phone service, Internet, service and good customer service go to David at the boost store in rock Hill and you will not be disappointed. Look for me to start a blog soon I've got a lot to say.

In this store, Tee was great. She was professional, knowledgeable & personable. She treated me…read morewith respect & made me feel glad that I drove the extra miles to this store. She didn't even know that I was there out of total frustration after visiting the Boost store in York, which was only 0.5 miles from my home. My advice is to visit the Anderson Rd. store and don't waste your time attempting to patronize the GARBAGE Boost store in York!